Atv error message "Your email address has changed or is invalid...."

this error message first appeared when i originally bought my atv in the spring. After tech support and swapping the my first atv, I eventually setup a second itunes account with a new email address and the issue went away. However occasionally it persists. the full message is "Your email address has changed or is invalid. Go to the itunes store on your computer and update your account info." Surprisingly I am able to log in to itunes on my computer with the same email address and login on my apple tv, but when i attempt to purchase or rent the error message appears and prevents my from buying. Sometimes like tonight i give up and just don't purchase anything. Anyone know how to fix this?

We had this same problem, and we found a fix that seems to have worked. It's a silly bug having to do with a change in the way your state of residence is stored in your account. The problem and fix is described here:
http://macmost.com/apple-tv-valid-address-error.html
Hope this helps.

Similar Messages

Your email address has changed or is invalid

I have been using a .MAC since the dawn of time. APPLE recently about two weeks ago prompted me for an alterante email and I provided one. Today I tried ot make a purchase on several different devices and am getting "Your email address has changed or is invalid"
Any suggestions?
NOTE I am able to log into the site and icloud as I always have no issues.

I am having this problem too. I recently changed ISP b/c I wanted the iPhone, so I had to update my iTunes username to my Gmail account.
In fact, I logged in HERE using it as my new Apple Id... so it works!
But for some **** reason that is driving me nuts my iPhone will not connect to the iTunes store using my new Apple Id. It keeps saying my email has changed or is invalid and asks me to sign in to change it. So I do that, and it lets me in USING MY NEW Apple ID!!!! Then I go back out to the buy the App and the madness starts all over.
Come on Apple, do you want me to buy your apps, or what?

Your email address has changed or is invalid -iTunes won't let me change it

Help. I've tried everything including logging a request with Apple iTunes support - through the usual means, filling out the online request form. Still to no avail.
The story goes like this, I changed my ISP about three weeks ago. I'm pretty sure my registered email address was the one from my old ISP. Oops!
So I go to buy an App or Music from iTunes, it tells me that my account has changed and I should view and change my details.
I go ahead and enter my valid email address. Press Done. No verification email arrives in my account. Nothing in the junk mail either.
No matter what I do, no matter which of my valid email addresses I enter - I have two. I can't get iTunes to accept my email change.
I have logged two requests for assistance now - with great replies of Apple Support Staff telling me how important I am and how my issue will be fixed ASAP. But, nothing yet. It's been almost a week. Getting quite disappointed with Apple iTunes support.

I am having this problem too. I recently changed ISP b/c I wanted the iPhone, so I had to update my iTunes username to my Gmail account.
In fact, I logged in HERE using it as my new Apple Id... so it works!
But for some **** reason that is driving me nuts my iPhone will not connect to the iTunes store using my new Apple Id. It keeps saying my email has changed or is invalid and asks me to sign in to change it. So I do that, and it lets me in USING MY NEW Apple ID!!!! Then I go back out to the buy the App and the madness starts all over.
Come on Apple, do you want me to buy your apps, or what?

Can't order photos! ERROR MESSAGE: Your account information has changed.

I can't order prints from iPhoto. It keeps saying...
*Your account information has been changed.*
Please review your billing information and approve it.
What is wrong? What do they expect me to "review" that I haven't reviewed already? I've checked EVERYTHING on my account at least 10 times either through apple's website, iTunes app, and iPhoto app. Everything is 100% accurate on my account -- address, credit card number, verification code, EVERYTHING.
I've logged out of my account, flushed the browser cache, restarted my Mac, and done everything over again. I can't even find a working solution to this problem anywhere on this site nor even Google! VERY FRUSTRATED HERE.

Well, it's the stupidest thing! Why they can't give an error message that's meaningful is beyond me because I'd be hard-pressed to say that I'm the only one that's had this problem.
From iPhoto, you must click the Account Info button and sign in to your account.
Then you MUST edit your Billing Information. <-that is the stupid part.
It does not matter if you've edited and double-checked your info on Apple's website. iPhoto turns your credit card number into a bunch of XX's and deletes the security code so that pretty much defeats the purpose of Apple "storing" your credit card info for easy ordering. You must re-enter all your info through iPhoto before it lets you place an order. Ridiculous!

HT5622 The error message "your billing information has changed. verify account information to complete my purchase" I have done so but it is still not letting me complete my purchase. Help!

"Please review your billing information and approve it" This message shows up when I try to order prints. I did review my account and all is well. There is no way to get past the error message to complete my order.

Go back and re-enter all of your billing information, including the billing address. If that doesn't help try changing the Print Products Storte in iPhoto's Advanced preference pane, reboot, change it back to your country and try again.
OT

ITunes is updated and works fine and I am able to log onto my account. When I go to purchase a song, I get the error message "Your Apple ID has been disabled". I've tried different methods: changing passwords, making a new account with another email addre

iTunes is updated and works fine and I am able to log onto my account. When I go to purchase a song, I get the error message "Your Apple ID has been disabled". I've tried different methods: changing passwords, making a new account with another email address, and emailing itunes tech support. I am curious as to how many others have been experiencing the same issue. When I googled the error, it seemed like it was happening extremely often with many people.
We all love their products, but they always come with a lot of issues and horrible customer support.
My apple Id is [email protected]

My Iphone 4 is telling me the same thing and I believe I figured out what the problem is. I had some fraudulent charges on my itunes account, so I call my bank and disputed the charges. Right after I did that, I started getting the message "Your apple ID has been disabled." I just realized today that the charges are not fraudulent, they are "in app purchases." One of my daughters downloaded the game Top Girl which is FREE, but in the game Top Girl you use money in the game to purchase things. It just so happens that the money you use to purchase things is real money MY Money!!!. My daughter thought she was using play money in the game and had no idea she was using real money. She spent $106.00 buying stuff. Now I have to call the bank and tell them to release the hold and pay Itunes. I'm hoping this solves the problem. Here is the link to learn how to disable "in app purchase" on your iphone or ipad.
http://www.ikidapps.com/2010/12/parents-avoid-accidental-app-purchases-how-to-tu rn-off-in-app-purchasing.html

My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address. How do I play the music that I have purchased? My account is current with the new email address.

My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address. How do I play the music that I have purchased? My account is current with the new email address.

You may have already done this, but try de-authorizing your computer (through the iTunes:Store menu) and then re-authorizing it.

Why am I being told my email address has changed and need to change it for my apple id to work?

Not just iTunes store, but every day or so, when I'm trying to check for updated apps in iTunes, or download something on iPhone or update OS X software via App Store, I'm told that my email address has changed and I need to update it before I can download tunes from iTunes.
I then get redirected to a page where my apple id is shown (my email address), the address field is blank and a couple of password fields with ****** in them.
I put my email address (apple id) back in and all is well.
Why is it being reset all the time?
I don't have another apple id with the same address, but I do have a lot of devices using my one apple id:
A Mac (Lion latest)
iPhone 4S (iOS5 latest)
iPad 1 (iOS5 latest)
iTunes on XP (latest iTunes)
iPhone 3G (iPhone OS 3 - yea, really ancient)
Apple TV 1 (latest)
Wondering if one of these could be causing a reset.

this can happen when the billing address in your appleid info is not EXACTLY the same as your bank details, depending of the bank (see if you right "st" instead "street" maybe)
check out this article:
support.apple.com/kb/TS1646

My email address has changed, how do I change it on thsi site?

My email address has changed, how do I change it on thsi site? I don't see anywhere to edit my info.

Hi:
Log in and click on your user name.
Then on the right side of the webpage, you will see a My Community heading.
Under your user name you will see some links to expand.
Click on the Resources & Settings link.
Click on the last item listed -- My User Settings
Then part way down the page you will see a line with these descriptions:
Edit HP Passport>User ID - Password - Contact Information - Security Questions.
Click on the Contact Information link and change your e-mail address.
Then at the bottom of the page, click on the orange Save Changes box and you're done.

HT204053 My email address has changed. My apple ID for iCloud is my old email address and I cannot remember the password. Verification is sent to my old email address and I cannot retrieve it. Any suggestions

My email address has changed. I have my icloud acct sending stuff to an email that is no longer in service. I cannot remember the password and it keeps sending messages to an old email acct to try to change the password. Any suggestions.

Go to appleid.apple.com and click in the reset password option. You maybe able to reset using the security questions option. If you can't, contact support using expresslane.apple.com email option, or call the AppleCare support line.

TS2446 I have an error message "Your apple ID has been disabled". I have reset the password and it does not fix the problem. What can I do.

I keep getting an error message "Your apple ID has been disabled" I have reset the password, but still cannot update or purchase any apps. What can I do??

Contact iTunes.
http://www.apple.com/support/itunes/contact/

Getting the error message"your apple ID has been disabled" . I reset my ID password last night and am still having the same issue.

getting the error message"your apple ID has been disabled" . I reset my ID password last night and am still having the same issue.

If you are still unable to access your account after resetting your password, you will need to contact iTunes Store Customer Support via http://www.apple.com/support/itunes/contact/

My username (email address) has changed. Apps that I purchased with the old username ca not be updated as the password from the old username no longer works and apple can not send me info to an addres that no longer exists. What can I do?

My username (email address) has changed. Apps that I purchased with the old username ca not be updated as the password from the old username no longer works and apple can not send me info to an addres that no longer exists. What can I do?

Try here...
Frequently Asked Questions About Apple ID

I keep getting an error message "your apple Id has been disabled". I can sign in with my apple Id but when I try to update I still get that message.

I keep getting an error message "your apple Id has been disabled". I can sign in with my apple Id but when I try to update I still get that message.

Apple ID is Disabled - Apple Club

TS2446 hai friendz, i try to download application fro apps sore , but i am getting 1 error getting error message "your apple id has been disabled".... plz help me...

hai friendz,
i try to download application fro apps sore , but i am getting 1 error getting error message "your apple id has been disabled"..
plz help me...

Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your iPad / iPhone / iPod Touch then try logging out of your account on the device by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it

Atv error message "Your email address has changed or is invalid...."

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