Audio Freezes During Software Simulation

Hi Everyone,
I hope one of you (maybe Rod?) can help me.
I'm a newbie to Adobe Captivate (~2 months), and am having an issue when I try to record a Software Simulation on Captivate 8. I go through the whole ~13 minute video with narration, but when I go to edit the audio on the individual slide the whole system freezes and I can only force close with the Task Manager. I've tried for ~10 hours, and lost beautiful, ready to publish recordings more times than I want to count.
At first I thought it was my less than optimal computer set up at work, but I get the same result with my video game rig at home which has a video card etc. I've checked a few other sites and forums for solutions, and I'm at a loss.
A few notes:
I do have administration rights
My work computer has 2 monitors, but my personal computer only has 1 monitor.
Pressing ESC doesn't work
I'm showing a process on my company's website, and as such, the Full Screen option is best. Should 800 x 600 be used anyway, even through it will require *tremendous* sliding and panning?
Could it be Preferences or something to do with Set Up?
Thank you!!
-Lauren

Hi Lauren. Sorry you're having a bad day.
I would normally put this issue down to using two monitors and having the Slide Audio dialog appearing OFF screen where you cannot interact with it. But you say you don't get control back when you hit the ESCAPE key. So the missing dialog issue might not be causing your problem in this case.
You could also try cleaning out your project cache and your TEMP cache folder where your video captures are stored (look in your Preferences settings to find where it is). Make sure all of your default folders are located on your PC Cdrive and not on a network anywhere.
I would also suggest you first try some tests to see if this issue has anything to do with computer resources being insufficient for the task, or whether the issue might be something else like audio drivers etc.
First, try just capturing a very short section of maybe just a minute or so. Do you get the same result? If yes, then this is NOT likely to be a lack of resources due to the size of the capture.
How long is it since you updated your audio drivers on either PC?

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