Audio Interface (Presonus) on Intel iMac - Control software not visible

I'm trying to use core audio compatible Presonus Inspire 1394 firewire audio interface on my new Intel iMac. My main problem is the only controls for the interface are onscreen, but software for said control panel doesn't visibly open. The icon for the device oscillates side-to-side in my dock, and trying to move the inspire file from the desktop reveals that "the app is open." However, I can not see the control panel or any other evidence the file is open. With the help of Presonus tech, I've discovered a couple of things:
1. The device syncs with my iMac, as evidenced by its presence in the Audio Midi Setup panel, plus
2. Play back of a song in iTunes goes through the interface's headphone jack just fine.
My install procedure has revealed two things, also:
When I put the software disk in, open the Inspire control panel file, then the control panel is visible. However, when I then plug in the firewire device, I get an eternally revolving beachball and eventually have to force quit (new to mac, but I figure that is my only option at that point.)
However, if I plug in the firewire first, then try to open the control panel file, I get the open-but-not-visibly-so problem I first mentioned (appears in dock, etc.).
Does anyone have any suggestions? Has anyone experienced a newly loaded app appearing in the dock but not visibly open?
I've tried restarting mac, reinstalling sw and device, downloading said software from the Personus web site (vs the disc supplied version), and both repairing and verifying HD permissions. I am at a loss. Presonus said the device is plug-and-play with core audio. a check reveals the device is PowerPC, but they said it should run on intel mac too, based on their assurances from apple personnel and other stuff I didn't understand (it is an OS X issue, not platform...or something).
Thanks for any suggestions.
Intel iMac 17 in Mac OS X (10.4.4) 1 GB RAM

I got the following message yesterday from Presonus:
Hello,
The new Intel Mac's have a proprietary OSX that does not fully support our
products yet.
They will, but I have no ETA.
Check our website from time to time for future posts and available
downloads.
Butch Richard
Interface Technical Support

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