Audio Problems with some HD channels (HBO mostly)

I'm experiencing sporadic audio problems with a handful of HD channels.  Most noticably on HBO.
When the audio is output through the television itself, it sounds OK... however if the audio is output through my home theater receiver and speakers, I can hear a lot of static and "crackling" on certain movies and shows.
The issue isn't the home theater setup, as I have several other components that use it (AppleTV, Bluray, Xbox, etc.) and the audio sounds perfect from them.
The only device that displays that poor audio is the FiOS Set Top Box and even then it's only on a few channels.
I thought maybe that the optical audio cable between the set top box and the receiver may have been bad, so I replaced that.  Same problem even with the new cable.
The problem is either with the Set Top Box itself or the audio levels on the stream from the channel provider.
Has anyone experienced anything similar to this, and if so... did you resolve it somehow?
Any help you could provide would be most appreciated.
Thanks!

Check the following.
Help & Settings > Settings > Entitlement Information
Here are possible entitlements mapped to channels.
101 - 104 :  PSB HD
407 - 433 :  Essential Extra / Unlimited Extra
446 - 453 :  HD Extra
501       :  Sky Sports 1
502       :  Sky Sports 2
507 - 509 :  BT Sport SD
510 - 512 :  BT Sport HD
513 - 514 :  Essential Extra / Unlimited Extra
530 - 540 :  Sky Movies
555 - 563 :  Kids Extra
You need 'HD Extra' for channels 446 - 453. I have the free 'BT Sport HD' but that does not cover entertainment HD channels. You need to subscribe to the HD Extra bolt-on for £3 for them. Have you ordered HD Extra (it only became available from last Sunday)? 

Similar Messages

  • I have an ipad mini 1st gen 64 gb (wifi only) and i have problem with some of my apps. These apps have lags when you play with them for a few seconds the apps are having lags are call of duty strike team, gta San Andreas and nfs most wanted.pleas help me

    I have an ipad mini 1st gen 64 gb (wifi only) and i have problem with some of my apps. These apps have lags when you play with them for a few seconds the apps are having lags are call of duty strike team, gta San Andreas and nfs most wanted.pleas help me

    I'm going to guess videos buffer for a while also...
    Two possibilities, one is you should close apps on the iPad, the other is your internet speed is not able to handle the demands of a high speed device.
    To close apps:   Double click home button, swipe up to close the apps.
    To solve internet problem, contact your provider.   Basic internet is not enough for video games and movies.   Your router may be old and slow.

  • Audio player with some extra's - can't get player realized

    I try to build an audio player with some extra's like looping between 2 time marks.
    Till now i have an interface that can play back audio files but after that the problems start.
    There is no way i can add functions without creating a {color:#ff0000}NotRealizedError{color}.
    According to the documentation the start() method should realize (etc) the player, but it doesn't in my program and neighter does the method player.realize();.
    Can someone give me a hint to get me on the road again.
    Thanks in advance.
    Here is the complete code which generates the NotRealizedError on the dp.setRate(); method:
    (most of it is older source from a basic player on the internet).
    package dictaplayer;
    import java.awt.*;*
    *import java.awt.event.*;
    import java.io.*;*
    *import java.net.MalformedURLException;*
    *import java.net.URI;*
    *import java.net.URL;*
    *import javax.swing.*;
    import javax.media.*;
    public class DictaPlayer extends JFrame {
    private Player dp;
    private URI uri;
    private URL url;
    private boolean realized = false;
    public DictaPlayer()
    super( "Testing DictaPlayer" );
    JButton openFile = new JButton( "Open file to play" );
    openFile.addActionListener(
    new ActionListener() {
    public void actionPerformed( ActionEvent e ) {
    openFile();
    createPlayer();
    getContentPane().add( openFile, BorderLayout.NORTH );
    setSize( 300, 300 );
    setVisible(true);
    private void openFile()
    File file = null;
    JFileChooser fileChooser = new JFileChooser();
    fileChooser.setFileSelectionMode(
    JFileChooser.FILES_ONLY );
    int result = fileChooser.showOpenDialog( this );
    // user clicked Cancel button on dialog
    if ( result != JFileChooser.CANCEL_OPTION )
    file = fileChooser.getSelectedFile();
    try {
    uri = file.toURI();
    } catch (SecurityException e) {
    e.printStackTrace();
    // Convert the absolute URI to a URL object
    try {
    url = uri.toURL();
    } catch (IllegalArgumentException e) {
    e.printStackTrace();
    } catch (MalformedURLException e) {
    e.printStackTrace();
    private void createPlayer()
    if ( url == null )
    return;
    removePreviousPlayer();
    try {
    // create a new player and add listener
    dp = Manager.createPlayer( url );
    // blockingRealize();
    dp.addControllerListener( new EventHandler() );
    dp.start(); // start player
    dp.setRate(2);
    catch ( Exception e ){
    JOptionPane.showMessageDialog( this,
    "Invalid file or location", "Error loading file",
    JOptionPane.ERROR_MESSAGE );
    private void removePreviousPlayer()
    if ( dp == null )
    return;
    dp.close();
    Component visual = dp.getVisualComponent();
    Component control = dp.getControlPanelComponent();
    Container c = getContentPane();
    if ( visual != null )
    c.remove( visual );
    if ( control != null )
    c.remove( control );
    private synchronized void blockingRealize() {
    int teller = 1;
    dp.realize();
    while (!realized && teller <= 20) {
    try {
    wait(1000);
    System.out.println("not realized " +teller);+
    +teller++;
    } catch (java.lang.InterruptedException e) {
    System.exit(1);
    public static void main(String args[])
    DictaPlayer app = new DictaPlayer();
    app.addWindowListener(
    new WindowAdapter() {
    public void windowClosing( WindowEvent e )
    System.exit(0);
    // inner class to handler events from media player
    private class EventHandler implements ControllerListener {
    public void controllerUpdate( ControllerEvent e ) {
    if ( e instanceof RealizeCompleteEvent ) {
    Container c = getContentPane();
    // load Visual and Control components if they exist
    Component visualComponent =
    dp.getVisualComponent();
    if ( visualComponent != null )
    c.add( visualComponent, BorderLayout.CENTER );
    Component controlsComponent =
    dp.getControlPanelComponent();
    if (!realized) {
    System.out.println("not realized.");
    if ( controlsComponent != null )
    c.add( controlsComponent, BorderLayout.SOUTH );
    c.doLayout();
    }

    captfoss,
    Thank you for your comment.
    captfoss wrote:
    Start does realize the player, automatically, before it starts it... if it isn't realizing then it also isn't starting.Right, I thought so, but my test was wrong. I now tested it with getState() and I can see it's going from unrealized to realized.
    First off, you can only call setRate on a player that is realized but not started... further, any of the calls like configure, realize, start, stop, etc... are non-blocking calls...so you have to wait for them to finish before you go on to the next step.So you say that when the rate is changed (f.i. by a user in a gui) the program first has to bring player in non-started realized mode (stop + realize), call the setRate() and start the player again (on the exact position it was stopped)?
    The easiest solution would be to use Manager.createRealizedPlayer rather than Manager.createPlayer...Didn't find out yet why, but when i change this (only this), there is no playing.
    Also, ++teller++ is about the most-confused looking code I've ever seen...Just like all the asterisks, i now know that code changes when i toggle between the tabs (rich/plain/preview) in the message box.
    Beyond that, your "blocking realize" function doesn't appear to do anything except suggest you have no business coding anything this advanced. Your boolean value "realize" isn't ever changed, so, I'm not entirely sure what the point of that function is other than to wait 10 seconds.I got this somewhere from the internet. Thought it could help me realize the player, but it didn't (obvious) so i commented it out.
    Slowly I begin to understand the basics of JMF (at least i think so), but I also understand that there are other (Java) ways to build the application I need. Unfortunatly I have to little (hardly any) knowledge of all those (sound) API's (f.i. JLayer) to find my way through them and to decide which is the best for my use (user controled audio playback (at least WAV and MP3) with looping possiblities between 2 marked positions).
    If someone could give me an advise which API (method or whatever you call it) is best to focus on I shurely would appriciate that.

  • Audio problems with CHS 435

    Hello all, I'm having audio problems with my FiOS set top box. When I start to change channels I lose audio and can't get it back unless I turn the TV off/on or I change the HDMI source on my TV . Seems after changing a couple of channels the problem happens. I've tried the in home agent auto correct, and different HDMI cables. I have a Westinghouse TV and I'll try a firmware update for the TV and see if that fixes it. Any fix for this and the possibility that it might be the set top box ? I just got FiOS and all is going well besides this issue. Seems that the other STB that are model # 335 aren't having this problem.

    Some TVs have had issues with the HDMI handshake and the Audio. You may be required to use the separate bulkier HD Component cables with separate audio cables. Or try it as a solution on that TV.
    I have CHS 435 DVR on a Samsung, and 2 CHS 335s on different model Vizio TVs, all with HDMI, and no issues. Others have reported different issues. I did a search here with the following results. Perhaps this information will help.
    http://forums.verizon.com/t5/forums/searchpage/tab/message?filter=location&location=forum-board%3AFi...

  • Problem with hardware acceleration on HBO GO

    I just got a Zotac ZBOX AD02 (AMD E-350 APU w/ Radeon HD 6310) and in general it's working great.  However, I  have a problem with Flash video on HBO GO.  For the first minute or so  of steaming video, everything seems perfect.  Video is high quality and  smooth, CPU is around 50%.  Then after a minute or two there will always  be some visible video glitch and CPU utilization will jump up to  90-100% and playback becomes extremely choppy.  So I'm guessing Flash  hardware acceleration is working initially, then something happens that  kills the hardware acceleration, and of course the E-350 CPU is not up the  task by itself.
    The really strange thing is that it seems to be specific to HBO GO.  I  can stream HD all day long from Amazon Instant Video and Youtube (at least when Youtube is able  to dish it out fast enough).  And it's definitely not a bandwidth  problem.  I have Comcast cable (20Mb down), and a bigger computer I have hooked up  to another TV  has no problem with HBO GO.  I think the same problem happens on the bigger computer, but it's faster CPU can overcome the lack of hardware acceleration.
    I've got the latest drivers from AMD and the latest Flash player (even  tried the 11 beta) and have tried all the main browsers (FF, IE, Chrome), but it's always  the same: 1-2 minutes of perfect playback and moderate CPU utilization,  then jacked up CPU and choppy playback.
    Unfortunately, there doesn't seem to be any way to contact HBO GO directly about this problem (support links just refer you to your cable provider), so I thought I'd give it a shot here. Is anyone else out there having this problem with HBO GO or any other  Flash video sites?  Any thoughts on what else I could do to track down the  root cause?

    Well, my idea with 10.x on IE didn't really work.  Results were not nearly as good as in Firefox, and I'm not willing to use 10.x in my main browser.
    However, based on your insight on the wmode=transparent issue, I started playing around with a Greasemonkey script to force wmode=direct, and I think it actually works.  I haven't been able to try it at home yet on the problem PC, but here on my work PC (don't tell anyone I'm not actually working) it makes a massive difference in CPU utilization.  Without the script CPU is around 80-90% during video playback.  When I enable the script it drops to around 20%.  The only issue is that I usually have to refresh the page once video playback starts to get wmode=direct to take effect (start video playback, then once the video playback page loads, hit refresh in the browser).
    My script is just a modified version of this one I found:
    http://userscripts.org/scripts/show/67260
    Here's my modified Greasemonkey script (hopefully the forum will allow javascript in posts):
    // ==UserScript==
    // @name           Force flash wmode direct on HBO GO
    // @namespace      http://userscripts.org/topics/3090#posts-11620
    // @description    Force flash video playback on HBO GO to use wmode direct to allow hardware acceleration
    // @include        http://www.hbogo.com/*/video*
    // @grant          none
    // ==/UserScript==
    (function ()
        nodeInserted();
    document.addEventListener("DOMNodeInserted", nodeInserted, false);
    function nodeInserted()
        for (var objs = document.getElementsByTagName("object"), i = 0, obj; obj = objs[i]; i++)
            if (obj.type == 'application/x-shockwave-flash')
                var skip = false;
                for (var params = obj.getElementsByTagName("param"), j = 0, param; param = params[j]; j++)
                    if (param.getAttribute("name") == "wmode")
                        skip = true;
                        param.setAttribute("value", "direct");
                        break;
                if(skip) continue;
                var param = document.createElement("param");
                param.setAttribute("name", "wmode");
                param.setAttribute("value", "direct");
                obj.appendChild(param);

  • VGA problem with FiFA 2003 and Audio Problem with NHL2003

    i use onboard VGA
    800 x600for both games
    with no problem
    but for Fifa 2003
    the screen looks so dark...
    all players look like a black people(all  black color hair
    and black face))
    some audio problem with NHL 2003...

    Have you tried the following?
    Adjust monitor settings? i.e. contrast/brightness
    Video settings within the game? Some have gamma or brightness settings.
    Gamma correction in "Display Properties"?
    for starters anyway......

  • Firewire audio problems with OS X 10.5.6

    Hello,
    I’m experiencing audio problems with Firewire 400 on my Macbook running Mac OSX 10.5.6.
    I’ve got a 2.4Ghz IntelCore 2 Duo with 4 GB RAM and 59 GB available on the internal HD.
    It’s hooked up to a brand new Mackie D.4 mixer with 2 Firewire outputs. The problems occur on both Firewire outputs.
    I’ve installed automatically from the software update (which I will never do again) to 10.5.6. I never tried the D.4 with 10.5.5 so I can’t tell if the problems occur there also.
    The main problem is that after a couple of minutes of recording the sound starts to break up and get really distorted. After a while the sound comes back again.
    The second problem is that Soundtrack Pro or Audacity don’t get any audio input from the D.4, although audio input is clearly visible in System Preferences – Sound.
    The only sound program that works with all 14 Firewire channels is Ableton, but also in Ableton the distortion occurs.
    An example of the distortion can be checked here:
    http://media.kaalslag.com/firewire-distortion-problem-mackieD4+Macbook.mp3
    I’ve roamed several forums and sites to solve the problem and I tried these solutions:
    I updated again to 10.5.6. with the full combo download from the Apple site. Restarted. Problem still there.
    I shut Airport off, because lots of sites mentioned problems with Airport conflicting with audio/firewire. Didn’t work.
    I did the work around with shutting the Macbook off, disconnecting the D.4, restarting the Macbook, opening Audio/Midi Setup, connecting the D.4 again, toggling the format frequencies a couple of times. Again, no use.
    Right now I’m using my “old” Macbook again to record from vinyl. This one is still running on OSX 10.4.11. No problems so far.
    I’ve had the distortion problems occuring before with an USB interface. Hoped that the Mackie Firewire would solve the problem, but it seems now that there’s a serious audio Firewire problem which is still not solved in OSX 10.5.
    Any help, tips and/or a work around would be much appreciated. Thanks!

    You could try using another computer in Target Disk mode (as an "external HD"), or you can connect the firewire cable and disconnect all other network cables (turning off airport). Then on each computer go to the "Network" system preferences and select "Built-in Firewire" from the list of ports and choose "Manually" from the drop-down menu next to "Configure". Enter the following IP addresses and subnet masks, apply the changes.
    _Computer 1_
    IP Address: 192.168.1.1
    Subnet Mask: 255.255.255.0
    _Computer 2_
    IP Address: 192.168.1.2
    Subnet Mask: 255.255.255.0
    After those ip addresses are entered and you've clicked "Apply", ensure that for both computers you have file sharing enabled (done in the "Sharing" system preferences), and then check the Finder sidebar to see if the computers can see each other (their names should appear under "Shared" in the sidebar--if not, try restarting).
    If the computers dont appear (even after restarting), using the "Connect To" option that's available in the Finder's "Go" menu. In there, to connect to another computer enter it's IP address as follows:
    afp://IP_ADDRESS
    If you're on the computer with the ip address of 192.168.1.1, you would enter 192.168.1.2 as "IP_ADDRESS". The "afp" is the protocol (just like "http" for web), and stands for "Apple Filing Protocol"...Apple's file sharing protocol.

  • Problem with some Video Content not able to be shown. no Plug in for it

    I am getting a Problem with some News Sites Articles Video Content not being able to be shown, BBC, YAHOO,etc I am getting the message/has content of Mime type Audio/x -pn-RealAudio-Plug in Because you dont have plug in for this mime type it cant be displayed. Also I am getting a Message Url not Valid
    Help Please. Thanking You
    I .Mac 17   Mac OS X (10.4.8)   intel core 2 duo

    Did you install Real Player (free version)?
    <https://order.real.com/pt/order.html?country=US&langu
    age=EN&mppi=0&mppos_list=0&mpst=0&ppath=cpmacpl060204a
    &pageregion=playerbutton&pcode=rn&opage=realhomespma
    cbb&src=realhome_spmac_bb_0_1_1_0_0_20>
    Okay, so here's a question from a new to mac guy. Many issues on old PC with real player and Media Player not getting along. Eventually had to delete real player and had to reinstall windows. I would like to avoid third party software if possible and stick with Quicktime. How do I install the mime plug in without installing Real Player?
    17" iMac   Mac OS X (10.4.8)   intel duo
    17" iMac   Mac OS X (10.4.8)   intel duo

  • Satellite L870-16C -display problems with some games

    Hi,
    I've bought this laptop recently and it turned out that i have tearing problems with some games.
    But really not with all games, just some of them (ex: the witcher, borderlands, trine...).
    So i was wondering what the problem could be?
    So far, i've heard it could be a v-sync problem, but everything i've done regarding this didn't change a thing.
    Is it just a software issue or could it be a hardware problem with the graphic card?
    I'm considering sending back my laptop to Toshiba, so i wanted to know if this was the only solution (and if it was a solution indeed).
    For information, it's a L870-16C with a ati radeon HD 7670m graphic card (driver version: 12.10-130101a-151427E-ATI), operating on windows 8 64 bit.
    Does anyone have some clues?
    thanks
    Message was edited by: Bakappoi

    What game problems do you have exactly?
    Could you be more precise?
    You said that you have some problems but NOT with all games.
    Therefore I dont think that you have an hardware problem
    In most cases (any) games issues are related to graphic card drivers in my long gaming experience, all issues which I had in the past were related to compatibility problems between driver and game.

  • I just updated my latest java but the update is causing problems with some externale devices. So i would like to uninstall this latest java update and get back the previous one. That should solve to problems with my external device

    i just updated my latest java but the update is causing problems with some external devices. So i would like to uninstall this latest java update and get back the previous one. That should solve to problems with my external device.
    Is this possible and how do i do that?
    Anyone who responds thanks for that!
    Juko
    I am running
    Hardware Overview:
      Model Name:          Mac Pro
      Model Identifier:          MacPro1,1
      Processor Name:          Dual-Core Intel Xeon
      Processor Speed:          2,66 GHz
      Number of Processors:          2
      Total Number of Cores:          4
      L2 Cache (per Processor):          4 MB
      Memory:          6 GB
      Bus Speed:          1,33 GHz
      Boot ROM Version:          MP11.005D.B00
      SMC Version (system):          1.7f10
      Serial Number (system):          CK7XXXXXXGP
      Hardware UUID:          00000000-0000-1000-8000-0017F20F82F0
    System Software Overview:
      System Version:          Mac OS X 10.7.5 (11G63)
      Kernel Version:          Darwin 11.4.2
      Boot Volume:          Macintosh HD(2)
      Boot Mode:          Normal
      Computer Name:          Mac Pro van Juko de Vries
      User Name:          Juko de Vries (jukodevries)
      Secure Virtual Memory:          Enabled
      64-bit Kernel and Extensions:          No
      Time since boot:          11 days 20:39
    Message was edited by Host

    Java 6 you can't as Apple maintains it, and Java 7 you could if you uninstall it and Oracle provides the earlier version which they likely won't his last update fixed 37 remote exploits.
    Java broken some software here and there, all you'll have to do is wait for a update from the other parties.

  • Hello. the last month i face a problem with youtube at my macbook. most videos stop playing after maybe 20 - 25 sec. the same time the time bar stops moving. could you help me solve the problem? thank you

    hello. the last month i face a problem with youtube at my macbook. most videos stop playing after maybe 20 - 25 sec. the same time the time bar stops moving. could you help me solve the problem? thank you

    hello. the last month i face a problem with youtube at my macbook. most videos stop playing after maybe 20 - 25 sec. the same time the time bar stops moving. could you help me solve the problem? thank you

  • My iphone 3g wont load all comments from online newspaper. when I touch the "load more comments" button the little spinning spiral appears then nothing happens. Anyone else have this problem with some online newspapers?

    My iphone 3g wont load all comments from online newspaper. when I touch the "load more comments" button the little spinning spiral appears then nothing happens. Anyone else have this problem with some online newspapers?

    Anything?

  • I have problem with some gosts on the side of the display !?

    I have problem with some gosts on the side of the display !? and I want to make a back up of my mac and to take it to the store for the problem I gut !

    Hello, it sounds a bit like this common problem, do get it fixed...
    https://discussions.apple.com/thread/2300580?start=0&tstart=0

  • HT1391 How can I get a full history of our purchases?  We had some problems with some downloads since 5/25/12.We were charged for items that said "Free"? Help

    How can I get a full history of our purchases?  We had some problems with some downloads since 5/25/12.We were charged for items that said "Free"? Help

    iTunes Store menu > View My Account...
    Sign in and select "See All" in Purchase History.
    You can only see them in "batches" of ten. As far as I know there is no way to obtain a comprehensive summary.
    The prices are tabulated in that list. If they were supposed to be free, and they show that you were charged, then click the arrow next to the suspect purchases and click "report a problem".

  • Problem with some files with Adobe Audition 3.0

    Hello everybody, I have a problem with some files. For example, when I open a .mp3 file, it says "The selected file it's not a supported file type". Instead, with other .mp3 files all works fine. What should I do? Thanks for the attention.

    I strongly suggest - in fact this is probably the only thing you can do at this point - that you have a look at the FAQ here, and do exactly what it says.

Maybe you are looking for

  • Connecting new mac mini to internet

    I have just ordered a new mac mini to run alongside my PC which is connected to broadband at the moment. Do i need an external modem to connect my new mac to broadband?

  • Possible to do a crossword in DPS?

    Is it possible to do something dynamic like a crossword in an Adobe DPS publication? Like for example embed an HTML iFrame which contains the crossword inside the magazine? As far as the reader is concerned it still looks like they are inside the mag

  • Nokia n97 photo album problem.

    Ok I just notice that not all my pictures that I had taken is loaded in the photo album. But when i downloaded the photo viwer on ovi all the photos I had taken with the n97 is on there. But on the Nokia photo viewer its missing some pictures. Does a

  • Something is stuck in my cd drive?

    Ok Somehow someone put a memory card in my CD drive, am I able to get the memory card out of my CD drive? and will the person be able to get the memory card back? Help Message was edited by: Rosaline

  • Need Sample BBP of PSU Sector

    Hi Experts, I am need of BBP for IT PSU Sector. I will be implementing PAYROLL for this PSU client.....request if you can forward PSU BBP on sushilmakee gmail.com This is first PSU project so need help on various LAWS and RULES followed by PSU. Regar