Auto Generate Inicdent by Email

Hello,
How can I configure service manager to auto generate an incident by sending email to it ?!
and how service manager will recognize who will be the responsible for this incident to submit it to him ?

1. You can use the
Exchange Connector to generate incidents based on received email
2. When receiveing the email you can apply a template. In this you can have a specific person or rather a support Group assigned to the incident. There is no inherent logic that can assign incident based on ex. email subject. For that you will have to employ
Orchestrator or some PowerShell.
Cheers,
Anders Spælling
Senior Consultant
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    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <title></title>
    <script type="text/javascript">
    var Xrm;
    if (window.opener) { Xrm = window.opener.Xrm; }
    else if (window.parent) { Xrm = window.parent.Xrm; }
    function getReportingSession() {
    var reportName = "Quotation_Report"; //set this to the report you are trying to download
    var reportId = "7C39D18F-1DC6-E311-8986-D89D6765B238"; //set this to the guid of the report you are trying to download
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    retrieveEntityReq.setRequestHeader("Content-Type", "application/x-www-form-urlencoded");
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    var ret = new Array();
    ret[0] = retrieveEntityReq.responseText.substr(x + 14, retrieveEntityReq.responseText.indexOf("&", x) - x - 14); //the session id
    x = retrieveEntityReq.responseText.indexOf("ControlID=");
    ret[1] = retrieveEntityReq.responseText.substr(x + 10, retrieveEntityReq.responseText.indexOf("&", x) - x - 10); //the control id
    return ret;
    function createEntity(ent, entName, upd) {
    var jsonEntity = JSON.stringify(ent);
    var createEntityReq = new XMLHttpRequest();
    var ODataPath = Xrm.Page.context.getServerUrl() + "XRMServices/2011/OrganizationData.svc";
    createEntityReq.open("POST", ODataPath + "/" + entName + "Set" + upd, false);
    createEntityReq.setRequestHeader("Accept", "application/json");
    createEntityReq.setRequestHeader("Content-Type", "application/json; charset=utf-8");
    createEntityReq.send(jsonEntity);
    var newEntity = JSON.parse(createEntityReq.responseText).d;
    alert("new entity" + newEntity);
    return newEntity;
    function createAttachment() {
    var params = getReportingSession();
    var recordid = Xrm.Page.data.entity.getId();
    alert("recordid " + recordid);
    var orgName = Xrm.Page.context.getOrgUniqueName();
    var userID = Xrm.Page.context.getUserId();
    //create email record
    // Prepare the SOAP message.
    var xml = "<?xml version='1.0' encoding='utf-8'?>" +"<soap:Envelope xmlns:soap='http://schemas.xmlsoap.org/soap/envelope/'" +
    " xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance'" +
    " xmlns:xsd='http://www.w3.org/2001/XMLSchema'>" +
    "<soap:Header>" +
    "</soap:Header>" +
    "<soap:Body>" +
    "<Create xmlns='http://schemas.microsoft.com/crm/2007/WebServices'>" +
    "<entity xsi:type='email'>" +
    "<regardingobjectid type='quote'>" + recordid + "</regardingobjectid>" +
    "<subject>" + "Email with Attachment4" + "</subject>" +
    "</entity>" +
    "</Create>" +
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    "</soap:Envelope>";
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    var xHReq = new ActiveXObject("Msxml2.XMLHTTP");
    xHReq.Open("POST", "/mscrmservices/2007/CrmService.asmx", false);
    xHReq.setRequestHeader("SOAPAction", "http://schemas.microsoft.com/crm/2007/WebServices/Create");
    xHReq.setRequestHeader("Content-Type", "text/xml; charset=utf-8");
    xHReq.setRequestHeader("Content-Length", xml.length);
    xHReq.send(xml);
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    alert("emailid" + emailid.toString());
    //var emailid = userID;
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    post.Body = encodePdf(params);
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    email[0] =new Object();
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    email[0].entityType ='email';
    post.Subject ="File Attachment";
    post.AttachmentNumber = 1;
    post.FileName ="Report.pdf";
    post.MimeType ="application/pdf";
    post.ObjectId = Object();
    post.ObjectId.LogicalName ="email";
    post.ObjectId.Id = email[0].id;
    post.ObjectTypeCode ="email";
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    email.Subject = "Your Order";
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    Id: Xrm.Page.data.entity.getId(), //Get the current entity Id , here OrderId
    LogicalName: Xrm.Page.data.entity.getEntityName()//Get the current entity name, here it will be “salesOrder”
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    email = result; // Set the email to result to use it later in email attachment for retrieving activity Id
    var activityPartyFrom = new Object();
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    Id: customerId, // id of entity you want to associate this activity with.
    LogicalName: "contact"
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    Id: result.ActivityId,
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    SDK.JScriptRESTDataOperations.Create(activityPartyFrom, "ActivityParty", ActivityPartyFromCallBack, function (error) { alert(error.message); });
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    Id: ownerId, // id of entity you want to associate this activity with.
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    Id: result.ActivityId,
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    enc4 = 64;
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    var bdy = new Array();
    var bdyLen = 0;
    function concat2Bdy(x) {
    bdy[bdyLen] = x;
    bdyLen++;
    function encodePdf(params) {
    bdy = new Array();
    bdyLen = 0;
    var retrieveEntityReq = new XMLHttpRequest();
    var pth = Xrm.Page.context.getServerUrl() + "/Reserved.ReportViewerWebControl.axd?ReportSession=" + params[0] + "&Culture=1033&CultureOverrides=True&UICulture=1033&UICultureOverrides=True&ReportStack=1&ControlID=" + params[1] + "&OpType=Export&FileName=Public&ContentDisposition=OnlyHtmlInline&Format=PDF";
    retrieveEntityReq.open("GET", pth, false);
    retrieveEntityReq.setRequestHeader("Accept", "*/*");
    retrieveEntityReq.send();
    BinaryToArray(retrieveEntityReq.responseBody);
    return encode64(bdy);
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    Function BinaryToArray(Binary)
    Dim i
    ReDim byteArray(LenB(Binary))
    For i = 1 To LenB(Binary)
    byteArray(i-1) = AscB(MidB(Binary, i, 1))
    concat2Bdy(AscB(MidB(Binary, i, 1)))
    Next
    BinaryToArray = byteArray
    End Function
    </SCRIPT>
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    <body>
    <input type="button" onclick="createAttachment();" value="Attach Report" />
    </body>
    </html>
    Thanks. and waiting for your valuable comments.
    - Mittal

    Hello,
    Yes, I was able to make my code working as below. Tested on CRM online 2013.
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <title></title>
    <script src="https://ajax.googleapis.com/ajax/libs/jquery/1.4.1/jquery.min.js"></script>
    <script type="text/javascript">
    if (typeof (SDK) == "undefined")
    { SDK = { __namespace: true }; }
    SDK.JScriptRESTDataOperations = {
    _context: function () {
    if (typeof GetGlobalContext != "undefined")
    { return GetGlobalContext(); }
    else {
    if (typeof Xrm != "undefined") {
    return Xrm.Page.context;
    else { return new Error("Context is not available."); }
    _getServerUrl: function () {
    var serverUrl = this._context().getServerUrl()
    if (serverUrl.match(/\/$/)) {
    serverUrl = serverUrl.substring(0, serverUrl.length - 1);
    return serverUrl;
    _ODataPath: function () {
    return this._getServerUrl() + "/XRMServices/2011/OrganizationData.svc/";
    _errorHandler: function (req) {
    return new Error("Error : " +
    req.status + ": " +
    req.statusText + ": " +
    JSON.parse(req.responseText).error.message.value);
    _dateReviver: function (key, value) {
    var a;
    if (typeof value === 'string') {
    a = /Date\(([-+]?\d+)\)/.exec(value);
    if (a) {
    return new Date(parseInt(value.replace("/Date(", "").replace(")/", ""), 10));
    return value;
    Create: function (object, type, successCallback, errorCallback) {
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    req.open("POST", this._ODataPath() + type + "Set", true);
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    req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
    req.onreadystatechange = function () {
    if (this.readyState == 4 /* complete */) {
    if (this.status == 201) {
    successCallback(JSON.parse(this.responseText, SDK.JScriptRESTDataOperations._dateReviver).d);
    else {
    errorCallback(SDK.JScriptRESTDataOperations._errorHandler(this));
    req.send(JSON.stringify(object));
    Retrieve: function (id, type, successCallback, errorCallback) {
    var req = new XMLHttpRequest();
    req.open("GET", this._ODataPath() + type + "Set(guid'" + id + "')", true);
    req.setRequestHeader("Accept", "application/json");
    req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
    req.onreadystatechange = function () {
    if (this.readyState == 4 /* complete */) {
    if (this.status == 200) {
    successCallback(JSON.parse(this.responseText, SDK.JScriptRESTDataOperations._dateReviver).d);
    else {
    errorCallback(SDK.JScriptRESTDataOperations._errorHandler(this));
    req.send();
    Update: function (id, object, type, successCallback, errorCallback) {
    var req = new XMLHttpRequest();
    req.open("POST", this._ODataPath() + type + "Set(guid'" + id + "')", true);
    req.setRequestHeader("Accept", "application/json");
    req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
    req.setRequestHeader("X-HTTP-Method", "MERGE");
    req.onreadystatechange = function () {
    if (this.readyState == 4 /* complete */) {
    if (this.status == 204 || this.status == 1223) {
    successCallback();
    else {
    errorCallback(SDK.JScriptRESTDataOperations._errorHandler(this));
    req.send(JSON.stringify(object));
    Delete: function (id, type, successCallback, errorCallback) {
    var req = new XMLHttpRequest();
    req.open("POST", this._ODataPath() + type + "Set(guid'" + id + "')", true);
    req.setRequestHeader("Accept", "application/json");
    req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
    req.setRequestHeader("X-HTTP-Method", "DELETE");
    req.onreadystatechange = function () {
    if (this.readyState == 4 /* complete */) {
    if (this.status == 204 || this.status == 1223) {
    successCallback();
    else {
    errorCallback(SDK.JScriptRESTDataOperations._errorHandler(this));
    req.send();
    RetrieveMultiple: function (type, filter, successCallback, errorCallback) {
    if (filter != null) {
    filter = "?" + filter;
    else { filter = ""; }
    var req = new XMLHttpRequest();
    req.open("GET", this._ODataPath() + type + "Set" + filter, true);
    req.setRequestHeader("Accept", "application/json");
    req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
    req.onreadystatechange = function () {
    if (this.readyState == 4 /* complete */) {
    if (this.status == 200) {
    successCallback(JSON.parse(this.responseText, SDK.JScriptRESTDataOperations._dateReviver).d.results);
    else {
    errorCallback(SDK.JScriptRESTDataOperations._errorHandler(this));
    req.send();
    __namespace: true
    </script>
    <script type="text/javascript">
    //Create Email and link it with Order as Regarding field
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    var CustomerId = "";
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    else if (window.parent) { Xrm = window.parent.Xrm; }
    //Get ownerid who send email of quotation to customer
    function GetOwnerID() {
    var owner = Xrm.Page.getAttribute("ownerid").getValue();
    ownerID = owner[0].id;
    var ownerName = owner[0].name;
    var entityType = owner[0].entityType;
    GetToEmailGUID();
    //Get customerid who receive email of quotation from owner
    function GetToEmailGUID() {
    var Customer = Xrm.Page.getAttribute('customerid').getValue();
    CustomerId = Customer[0].id;
    var CustomerName = Customer[0].name;
    var entityType = Customer[0].entityType;
    //if CustomerId is type of "Account" then get Primary Contact id of that account
    if (entityType == "account") {
    var contact = Xrm.Page.getAttribute("customerid").getValue();
    if (contact === null) return;
    var serverUrl = Xrm.Page.context.getClientUrl();
    var oDataSelect = serverUrl + "/XRMServices/2011/OrganizationData.svc/AccountSet(guid'" + contact[0].id + "')?$select=PrimaryContactId";
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    req.open("GET", oDataSelect, false);
    req.setRequestHeader("Accept", "application/json");
    req.setRequestHeader("Content-Type", "application/json;charset=utf-8");
    req.onreadystatechange = function () {
    if (req.readyState === 4) {
    if (req.status === 200) {
    var retrieved = JSON.parse(req.responseText).d;
    CustomerId = retrieved.PrimaryContactId.Id;
    else {
    alert(this.statusText);
    req.send();
    function CreateEmail() {
    GetOwnerID();
    email.Subject = "Email with Report Attachment";
    //Set The current order as the Regarding object
    email.RegardingObjectId = {
    Id: Xrm.Page.data.entity.getId(), //Get the current entity Id , here OrderId
    LogicalName: Xrm.Page.data.entity.getEntityName()//Get the current entity name, here it will be “salesOrder”
    //Create Email Activity
    SDK.JScriptRESTDataOperations.Create(email, "Email", EmailCallBack, function (error) { alert(error.message); });
    // Email Call Back function
    function EmailCallBack(result) {
    email = result; // Set the email to result to use it later in email attachment for retrieving activity Id
    var activityPartyFrom = new Object();
    // Set the From party of the ActivityParty to relate an entity with Email From field
    activityPartyFrom.PartyId = {
    Id: CustomerId, //"79EBDD26-FDBE-E311-8986-D89D6765B238", // id of entity you want to associate this activity with.
    LogicalName: "contact"
    // Set the "activity" of the ActivityParty
    activityPartyFrom.ActivityId = {
    Id: result.ActivityId,
    LogicalName: "email"
    // Now set the participation type that describes the role of the party on the activity).
    activityPartyFrom.ParticipationTypeMask = { Value: 2 }; // 2 means ToRecipients
    // Create the from ActivityParty for the email
    SDK.JScriptRESTDataOperations.Create(activityPartyFrom, "ActivityParty", ActivityPartyFromCallBack, function (error) { alert(error.message); });
    var activityPartyTo = new Object();
    // Set the From party of the ActivityParty to relate an entity with Email From field
    activityPartyTo.PartyId = {
    Id: ownerID, //"79EBDD26-FDBE-E311-8986-D89D6765B238", // id of entity you want to associate this activity with.
    LogicalName: "systemuser"
    // Set the "activity" of the ActivityParty
    activityPartyTo.ActivityId = {
    Id: result.ActivityId,
    LogicalName: "email"
    // Now set the participation type that describes the role of the party on the activity).
    activityPartyTo.ParticipationTypeMask = { Value: 1 }; // 1 means Sender
    // Create the from ActivityParty
    SDK.JScriptRESTDataOperations.Create(activityPartyTo, "ActivityParty", ActivityPartyToCallBack, function (error) { alert(error.message); });
    //ActivityParty From Callback
    function ActivityPartyFromCallBack(result) {
    //ActivityParty To Callback
    function ActivityPartyToCallBack(result) {
    GetReportId('Quotation');
    //Create attachment for the created email
    function CreateEmailAttachment() {
    //get reporting session and use the params to convert a report in PDF
    var params = getReportingSession();
    //Email attachment parameters
    var activitymimeattachment = Object();
    activitymimeattachment.ObjectId = Object();
    activitymimeattachment.ObjectId.LogicalName = "email";
    activitymimeattachment.ObjectId.Id = email.ActivityId;
    activitymimeattachment.ObjectTypeCode = "email",
    activitymimeattachment.Subject = "File Attachment";
    activitymimeattachment.Body = encodePdf(params);
    activitymimeattachment.FileName = "Report.pdf";
    activitymimeattachment.MimeType = "application/pdf";
    //Attachment call
    SDK.JScriptRESTDataOperations.Create(activitymimeattachment, "ActivityMimeAttachment", ActivityMimeAttachmentCallBack, function (error) { alert(error.message); });
    //ActivityMimeAttachment CallBack function
    function ActivityMimeAttachmentCallBack(result) {
    var features = "location=no,menubar=no,status=no,toolbar=no,resizable=yes";
    var width = "800px";
    var height = "600px";
    window.open(Xrm.Page.context.getServerUrl() + "main.aspx?etc=" + 4202 + "&pagetype=entityrecord&id=" + email.ActivityId, "_blank", features);
    // To open window which works in outlook and IE both
    //openStdWin(Xrm.Page.context.getServerUrl() + "main.aspx?etc=" + 4202 + "&pagetype=entityrecord&id=" + email.ActivityId, "_blank", width, height, features);
    //This method will get the reportId based on a report name that will be used in getReportingSession() function
    function GetReportId(reportName) {
    var oDataSetName = "ReportSet";
    var columns = "ReportId";
    var filter = "Name eq '" + reportName + "'";
    retrieveMultiple(oDataSetName, columns, filter, onSuccess);
    function retrieveMultiple(odataSetName, select, filter, successCallback) {
    var serverUrl = Xrm.Page.context.getServerUrl();
    var ODATA_ENDPOINT = "/XRMServices/2011/OrganizationData.svc";
    var odataUri = serverUrl + ODATA_ENDPOINT + "/" + odataSetName + "?";
    if (select) {
    odataUri += "$select=" + select + "&";
    if (filter) {
    odataUri += "$filter=" + filter;
    $.ajax({
    type: "GET",
    contentType: "application/json; charset=utf-8",
    datatype: "json",
    url: odataUri,
    beforeSend: function (XMLHttpRequest) {
    XMLHttpRequest.setRequestHeader("Accept", "application/json");
    success: function (data) {
    if (successCallback) {
    if (data && data.d && data.d.results) {
    successCallback(data.d.results);
    else if (data && data.d) {
    successCallback(data.d);
    else {
    successCallback(data);
    error: function (XmlHttpRequest, errorThrown) {
    if (XmlHttpRequest && XmlHttpRequest.responseText) {
    alert("Error while retrieval ; Error – " + XmlHttpRequest.responseText);
    function onSuccess(data) {
    reportId = data[0].ReportId.replace('{', ").replace('}', ");
    CreateEmailAttachment(); // Create Email Attachment
    //Gets the report contents
    function getReportingSession() {
    var pth = Xrm.Page.context.getServerUrl() + "/CRMReports/rsviewer/reportviewer.aspx";
    var retrieveEntityReq = new XMLHttpRequest();
    var Id = Xrm.Page.data.entity.getId();
    var quotationGUID = Id.replace('{', ""); //set this to selected quotation GUID
    quotationGUID = quotationGUID.replace('}', "");
    var reportName = "Quotation"; //set this to the report you are trying to download
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    'Content-Type: text/plain;'|| crlf ||
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    'Content-Transfer_Encoding: 8bit'|| crlf ||
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    ' filename="excel.csv"'|| crlf ||
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    I like your script idea.
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    PROMPT
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    PROMPT
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    where a.tablespace_name = b.tablespace_name
    group by a.tablespace_name, b.tablespace_name;
    PROMPT
    PROMPT ------------------------------------------------------------------------|
    PROMPT
    PROMPT
    PROMPT Checking for invalid objects
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    D

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    BK GAIKWAD

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