Auto renewing contract with no notification receiv...

Hi
I recently called to cancel BT's telephone services as we're moving house and was informed that my contract has auto renewed and that I should have received a notification giving me the opportunity to cancel it.
As we knew we'd be moving out in less than 12 months I obviously would have cancelled it had I received the notification.... but now I'm told we need to pay a cancellation charge.
I can't believe that BT are allowed to renew contracts without a confirmation from the customer.
Best regards
Pip

Hi pipBath and welcome
The auto renewal also happened to me once, I called them on 150, politely asked why it was renewed and asked them for confirmation as to what method they used to advise me it was being automatically renewed - they couldn't so BT cancelled the 12 month contract and as a goodwill gesture allowed me to continue at a reduced rate.
You could try this route, but don't mention cancelling, if they cancel the contract, you could cancel at the end of the call....
Or ask the forum mods to look in to this, using this form - http://bt.custhelp.com/app/contact_email/c/4951
(allow up to 72 hours for a reply)
-+-No longer a forum member-+-

Similar Messages

Auto Renewing Contract

I just wanted to clarify that the auto renewing contract on the Unlimited Evening & Weekend Plan no longer auto renews? My contract is due to finish tomorrow. I have received no correspondence from BT advising me that the contract is coming to an end and I therefore have not told them that I do not want to auto renew. I note that BT withdrew renewal contracts on 3 December 2011 however this particular calling plan is still advertised as having an auto renewal. I do not want to renew having been offered a much better deal by another service provider so theoretically after tomorrow I should be able to walk away from them at any time as the fixed contract will have come to an end. Is this everyone else's understanding of this?
I have tried to call but am constantly on hold and this is difficult with working during the day, by the time I get home the helplines are closed. There is no email address to try and contact either so thought this may bring me some answers.
Many thanks to anyone that may be able to clarify this situation.

Use Live Chat
They should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How do i turn cellular on one month and off another with on auto-renew prepaid

how do i turn cellular on one month, off several months, when i am on auto-renew prepaid with ipad

I just called as directed by you and spoke for 20 minutes to Bridget. Some
of what I was told was not making any sense...then I asked her if she had
any knowledge about how this works on Ipad and finally admitted she did
not. Hopefully it is now correct although quite frankly I am not sure.
She also
suggested I just call back and speak to someone else. Unfornately today I
do not have time.
On Sun, Apr 12, 2015 at 5:22 PM, Verizon Wireless Customer Support <

How to Submit Auto-Renewable with Updated App

I am updating an app to enable Newsstand and entitlement. The binary was rejected by Apple because it did not include an auto-renewable subscription with the upload. I know that in intitial app builds you identify the product ID's of folios/non-consumables and submit them with the binary, but I am not getting a prompt to identify the auto-renewable in-app purchse and submit it with the update.
The auto-renewable has been created in iTunes connect. How to I associate it with my binary for the update?
Thanks,
Steve

I'm not sure exactly what's causing the problem, so here's a quick overview: In iTunes Connect, you create two different types of in-app purchases for a DPS app: non-consumable product IDs and subscription roduct IDs.
You create non-consumable product IDs for each retail folio. For example, the non-consumable product ID for the May issue could be com.mycompany.myapp.2014may. When you use Folio Producer to publish the May folio as Public and Retail, you specify the product ID specified in iTunes Connect. That ties the folio to the in-app purchase.
You create Product IDs for each subscription duration, such as com.mycompany.myapp.1year. When using DPS App Builder to build the app, you specify these Product IDs as Neil described.
Submit the app for review and then submit the in-app purchases for review (including dummy screenshots for the non-consumable in-app purchases).
When you submit the app, you submit a binary .zip file. However, when you submit a Product ID, you don't upload any binaries or folio files--just the screenshots for the non-consumable in-app purchases.

After purchasing the Auto-Renewable subscription, the latest issue did not become available

Hi, I have a problem with my app: After purchasing the Auto-Renewable subscription, the latest issue did not become available for download/reading.
These are the steps I done:
1. I selected one of the options for subscribe
2. Gone through In App Purchase
3. After going through the In App Purchase, app updates the library
4. After updating the library, the latest issue, is not available for download. It still has "Buy" button
The ios certificates seems ok (redone many times), same steps of other 3 apps I already done.
The In-app purchase Product ID are the same in the iTunes Connect and in the app through Viewer Builder (latest version with v19 tools)
In Adobe dashboard the shared secret are set properly, paywall disabled
Somebody had the same problem and can help me? I don't know really what else I can do
Thanks in advance

Today in iTunes Connect create a new in-app and auto-renewable subscription with a new id, rebuild the app with v20 tools and the new in-app purchase ids, delete the free issue and the in-purchase issue in the adobe dashboard and upload from my original indesign files again (the free with date for pubblication yesterday the other with today date), tested all in the sandbox and... everything works fine, after the subscription purchase the button became "download". I was happy and I sent the new app to Apple again (fourth time) for the approval. After only few hours later Apple start the review (this was amazing because it usually takes at least 5 days). One hour later I receive the "reject" state again
After purchasing the Auto-Renewable subscription, the latest issue did not become available for download/reading. Please see below for the steps to reproduce the issue:
1. Launch app
2. Tap Subscribe
3. Select any of the options for subscribe, for example, 3-month subscription as shown in the screenshot 0496
4. Go through In App Purchase
5. After going through the In App Purchase, app updates the library
6. After updating the library, the latest issue, in this case 327 - Maggio 2012, is not available for download. It still has "Buy" button as shown in the screenshot 0497
Now the question is: why on my 2 ipads worked well but apple find again the same error?
Where's the problem? I really need help from some Adobe experts, the "Gold support" don't really support me at all... I wrote a long email with all the details and the answer was one line and after my answer they disappeared ...
In this case unpublish folio and change publication date manually from folio producer and then republish it.
Please follow below link:
http://helpx.adobe.com/digital-publishing-suite/kb/subscription-fail-ios-renditions.html

BT Sport, Contract Auto Renewal an no Notification...

Hello everyone,
My contract with BT was suppose to end at the end of the month, so today I called BT and asked them to stop my subscription because I don't want anymore have BT as my Broadband tv and calls provider. I have been a customer for 3 years now and I'm so unsatisfied with my broadband service.
When I asked the guy to cancel it, he replied to me that I subscribed to BT sports in November and that my contract is going until November. I obviously NEVER DID THAT so I asked him to give me a proof of it, which he didn't. I don't know what to do, I spent 30 minutes on the phone and the only answered I had was "we can cancel your subscription but you'll have to pay fees" (~150£!!)
My contract was suppose to end in 10 days and after 3 years I don't want to pay anymore any money to BT regarding the poor service I had. What can I do? Does anyone is in the same situation?
I really have the impressioned to be scamed.
I precise that I didn't even use BTsports or even BT TV because my TV reception is not good which is quite funny when you have a look at the situation.
(sorry if my enlish is not perfect, as my username says I'm just a foreigner )
Thanks
Solved!
Go to Solution.

Hi englishnoob,
Welcome to the community and thanks for your post.
I am sorry that there is some confusion surrounding your contract term. I will get this clarified for you if you send me in your details using the "Contact The Mods" link found in my profile.
Thanks,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Auto-renew with multiple devices and multiple accounts

Hi,
We have an app that user can create auto-renew subscription in our service. The app need one account in our service and he can create a subscription for this user in our service, so, if he make login in our app on iphome, ipad, web, android, etc. he can use our services.
So the problem is:
1 - The user in our system called XXX create a subscription with itunes acount AC1 and after one month another people called YYY in our system make login on that same device, and create a new subscription with the same itunes user account called AC1, he can? We can make multiple subscription for the same itunes user?
2 - When the transaction came to my device, i send the receipt file data to the server check on apple and create enable the content for that user. What the logic used to i know the customer by transactions in the receipt? If the user logout in app from their account, but the receipt still coming every week, how i know the customer by the transaction or receipt data after check on apple? How you do it?
3 - The user make a subscription on 1st may, i sent the receipt to server and the server enable the content to me. My app is never openned more or the app is uninstalled, i still receiving the money from that subscription if i dont call method "[[SKPaymentQueue defaultQueue] finishTransaction: transaction]" on app because he dont open the app? I have another way, like a callback service, to receive the transaction notifications, or only by app?
Im searching for this answer a lot, but not found
Can anyone help me?

My iphone 5s = apple id 1
Husband iphone 4s = apple id 2
My ipad = apple id 3
Son #1 ipad mini = apple id 4
Son #2 ipad mini = apple id 5
For iCloud.. Not quite, you want the same ID for iCloud on your phone and iPad so you have the same info on each. (so perhaps ID 1 on both.
But if you want to share your music (assuming lets say its your ID 1 that has the iTunes account), you should all use ID 1 for iTunes.

Forgotten Auto-renewal (No notification, Refund)

Hello, I got a surprise email a short while ago thanking me for my payment and telling me my Adobe PDF Pack has auto-renewed... I don't remember me even ticking that box but would've been nice to get a notification 2 weeks in advance so I'd have the money to give, but I dont, so I'd like a refund please

Yeah I've had the exact same issue. Had they clearly stated during the phone call I'd have been tied into a new 12 month FULL PRICE contract, I'd have never gone through with it. Very sneaky and underhanded.
From BT's point of view though, it's a good way to get rid of customers once their contracts do eventually run out. I can never trust a company who operates like this again. Awful way to treat it's customers.
Basically, unless you LOVE football, BT broadband is a terrible deal. Your just paying a big premium to cover the cost of their 'free' sports channels.

Can I sign up for a month of data with Verizon without auto renewal and how long can I go without using my sim card before it is deactivated?

When I checked out Verizon's data plans online, the only option I saw that did not involve automatic renewals was the option to pay $5 for a day of 300 MB. The other options (e.g., $20/month for 1GB) all appeared to involve automatic renewals every month unless I go in and cancel the plan. However, during a chat, a Verizon representative told me that auto renewal of the prepaid plans is an option that can be avoided, it just isn't listed in the online information. Has anyone found a way to only sign up for one month of data without having to cancel the next payment?
Also, when I looked online at a site that compared data plans, it stated that one needed to use the Verizon network every 4 months or else the sim card would be permanently deactivated. But in a couple of online discussions, the limit was listed as being 3 months. Verizon told me 6 months. Does anyone know which is currently correct?
Finally, I have heard that if the sim card does become deactivated, Verizon tends to insist on making one buy a new one with a regular data plan and not the prepaid options.Has anyone had any experience with this?

GeekBoy.from.Illinois thank you for replying. I tried the Verizon support forum, but before I can ask a question there I need to register, and the first step in registering is entering my mobile phone number. Since I don't have a Verizon phone, I can't register and, therefore, can't ask any questions. I did look through previous questions and answers, but it only confirmed that Verizon employees do not give out consistently correct information. I guess I will try talking or chatting with two of three more of them and hope that whatever the majority answers are will be the correct ones.

How do you turn off auto renewal if the button doesn't respond with on/off switch?

I am trying to cancel a subscription at the end of the contract period, but the auto renewal button on app store account management button doesn't respond when tapped to allow the auto renewal to be cancelled.

Hi Jerry,
The windows i am using is Windows 7 Professional. The auto-correct page you sent me was not the problem i was talking about. I have taken some print screen shots of the actual problem i was talking about and i have numnbered from 1-4 so you can see exactly what is happening.
Attachments:
number 1.jpg ‏162 KB
number 2.jpg ‏175 KB
number 3.jpg ‏174 KB
number 4.jpg ‏174 KB

I received an email stating that a subscription would auto renew on x date. When I click on the provided link to change the auto-renewal setting, no subscriptions appear on the list. ???!!! Thanks in advance for your help.

I received an email stating that a subscription would auto-renew on x date. When I clicked on the provided link to modify the settings, no subscription appeared, my list is blank.??!!! How do I cancel the subscription?

Hi there kChaz!
I have an article for you here that can help you manage these subscriptions:
iTunes Store: Purchasing and managing auto-renewing subscriptions
http://support.apple.com/kb/ht4098
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

Why does anyone continue to do business with a company that forces you to keep auto renewal on your account?

I find it intolerable that I cannot purchase a one-year subscription without having auto renewal tacked on. There is no way to turn it off other than cancelling the account and being charged a fee. This puts the task of remembering to login a year later right before the subscription ends on the customer if they want to get the full use of the subscription for which they have paid. This is just bad service and an obvious ploy to get people to renew by trusting that many will forget to turn it off a year later.

This is not Apple's decision, but a decision of the copyright holders and record companies:
They just want to improve their sales and decided that this is a possible way.

HT1904 How to cancel auto-renewal/manage my subscription on iPad

How to cancel auto-renewal/manage my subscription on iPad

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
On an iPad :
If you want to view your app subscriptions:
From your device's Home screen, tap App Store.
Tap Featured at the bottom of the screen.
Scroll to the bottom of the page.
Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
Tap the View Apple ID button.
Enter your password and tap OK.
From the main account page, scroll down and tap Manage App Subscriptions. If you don't have app subscriptions this button will not be displayed.
You'll then be taken to your App Subscriptions page.
To turn off auto-renewal:
From your Manage App Subscription page, choose an app subscription.
Tap the subscription category for which you want to disable auto-renewal.
Tap On to toggle the switch to Off.
You'll receive a confirmation message; tap Turn Off to confirm your choice.

Can i Buy the Iphone4s outright but pay my actually class and texts on a contract with 02?

I want to buy the iphone4s as a present but I want to buy it outright in store as I do not want to pay for someone elses contract... however the person it is for will not want "pay as you go" they will want to pay for the minutes and texts via a contract with 02... are they able to do this even though i have paid for the phone itself??

If you already have the iPhone and you purchased from Apple direct and no one else
You can (or recipient) go to an O2 store and buy either a PAYG iPhone sim
or a month to month contract sim (contract runs for 30 days with auto renew)
These are Simplicitysims , various prices and benefits
You are not being very clear about what you already have or have not done

NBA Package Auto Renewal- A Scam

We signed up for the NBA package last year without realizing it was going to automatically renew this year and there would be no way out of it. We also got no warning that it was going to be on our bill last month. All of a sudden our bill is $100 higher and we hadn't known that was coming. And now it's another $100 we have to shell out this month for a service we don't even want!
When we saw the charge and called customer service they really didn't care, just said there was nothing they could do and were nonchalant about the fact that $200 of my money is being flushed down the tubes. I know the service reps are simply doing what their job states but the managers don't have to be nasty about it and not find a way to work with you. We DO NOT want this service. It is simply a few buttons on their end that can be pressed to stop that channel from coming to our box.
We are canceling with Verizon when our contract in up in January because this is an outrageous way to treat people- the package renewal was a scam, we don't want it and after spending over an hour on the phone about it, this company is not worth our time.

We were also charged auto renewals.
they said they sent me an email stating that it would auto renew. I asked for the date of the email and they could not give it to me. I searched my emails and never recieved.
They billed us for NBA league pass annual renwal for $199 and NFL RedZone Annual Renwal $69.99. Ontop of this we are still waiting for a credit for a phone that did not work for 6 months. But they would be more than happy to disconnect our service if we refuse to pay.
Seeing that it is only $180 to cancel our contract the competition is starting to look much better. Very dishonest practice.

Auto renewing contract with no notification receiv...

Similar Messages

Maybe you are looking for