Forgotten Auto-renewal (No notification, Refund)

Hello, I got a surprise email a short while ago thanking me for my payment and telling me my Adobe PDF Pack has auto-renewed... I don't remember me even ticking that box but would've been nice to get a notification 2 weeks in advance so I'd have the money to give, but I dont, so I'd like a refund please

Yeah I've had the exact same issue. Had they clearly stated during the phone call I'd have been tied into a new 12 month FULL PRICE contract, I'd have never gone through with it. Very sneaky and underhanded.
From BT's point of view though, it's a good way to get rid of customers once their contracts do eventually run out. I can never trust a company who operates like this again. Awful way to treat it's customers.
Basically, unless you LOVE football, BT broadband is a terrible deal. Your just paying a big premium to cover the cost of their 'free' sports channels.

Similar Messages

HT4098 I want my refund for Seventeen Magazines auto renewal subsription. Who should I email or talk to?

There was no notification for the auto renewal for my subscription. I really just wasted 15$ on nothing because I don't use my iPad to read that magazine at all anymore. I really want my money back. Any help please?

You can try contacting iTunes support via this page and see if they will credit or refund you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 refund for subcription charged by auto renew during applecare product support case for my authorized devices

My Adobe Revel Premium was auto renewed it's annual fee on April 10th and I was having an Applecare supporting period for reinstalling my Macbook pro and home networking setup for my time capsule. I only noticed the charged when the 50$ apple store gift card redeemed by the new update feature using camera for my MBP a couple days before my call-in support has gone plus an extra charge to my Paypal since i spent a few dollars for others apps from the redeem credits. I was calling the phone numbers for the apple store which was showed in my bank statement for all itunes items purchases. The number indicated Los Angeles but there was a auto machine which send me back to use the online support forms. Also, I was confusing and exhausting to read and continue searching to read one topic after another from both Apple and AdobeRevel website to seek for the right service support for my case, yet I was just going in a circle. So, I did turn off the auto subscription for Adobe revel in the apple store setting, however it never shown in new purchases history for that new subscription charges and the specific App. There were 3 new items purchases in app store account shown in my MBP after I reinstall new 10.8.3 and new updates as instructed from Apple Care and Genius bar personnel from my local authorized Apple Store and 1 item remained hidden still after all after I was able to retrieve the others 2 items. Obviously it was for the Revel premium but I can only guess after the credits was deducted from my app store MBP account and the subscription was made after i updated my Ipad 3 to newest version iOS6.1.3, I did not have sufficient times to prevent or acknowledge the potential charge until it was already taken place, and lost in transition for finding a authentic service authority for supporting refund or reimburse related to my issue. Could anyone be able to advise me in such issue I'm having currently?It's really appreciated for your helps!Thanks

My Adobe Revel Premium was auto renewed it's annual fee on April 10th and I was having an Applecare supporting period for reinstalling my Macbook pro and home networking setup for my time capsule. I only noticed the charged when the 50$ apple store gift card redeemed by the new update feature using camera for my MBP a couple days before my call-in support has gone plus an extra charge to my Paypal since i spent a few dollars for others apps from the redeem credits. I was calling the phone numbers for the apple store which was showed in my bank statement for all itunes items purchases. The number indicated Los Angeles but there was a auto machine which send me back to use the online support forms. Also, I was confusing and exhausting to read and continue searching to read one topic after another from both Apple and AdobeRevel website to seek for the right service support for my case, yet I was just going in a circle. So, I did turn off the auto subscription for Adobe revel in the apple store setting, however it never shown in new purchases history for that new subscription charges and the specific App. There were 3 new items purchases in app store account shown in my MBP after I reinstall new 10.8.3 and new updates as instructed from Apple Care and Genius bar personnel from my local authorized Apple Store and 1 item remained hidden still after all after I was able to retrieve the others 2 items. Obviously it was for the Revel premium but I can only guess after the credits was deducted from my app store MBP account and the subscription was made after i updated my Ipad 3 to newest version iOS6.1.3, I did not have sufficient times to prevent or acknowledge the potential charge until it was already taken place, and lost in transition for finding a authentic service authority for supporting refund or reimburse related to my issue. Could anyone be able to advise me in such issue I'm having currently?It's really appreciated for your helps!Thanks

Refund +Auto renewal cancellation

Hi Richard,
Please check your email, your ticket has been responded to.
Thank you for your patience!
Katie

2015/3/5
LMI ID：LWRIYF35898500A
inv ID：VQECBD0B3FBC Hi, Hope you are well. I have recently been charged for this service of which i haven't been using. I was unaware of the coming payment hence could not cancel it in advance.Could you please cancel my subscription and refund the amount charged to my card.Please also see this as my request to cancel auto-renewal of my LogMeIn Pro subscription.Your help with resolving this will be much appreciated.Please confirm receipt of this messageThanks
[email protected]

Auto renewing contract with no notification receiv...

Hi
I recently called to cancel BT's telephone services as we're moving house and was informed that my contract has auto renewed and that I should have received a notification giving me the opportunity to cancel it.
As we knew we'd be moving out in less than 12 months I obviously would have cancelled it had I received the notification.... but now I'm told we need to pay a cancellation charge.
I can't believe that BT are allowed to renew contracts without a confirmation from the customer.
Best regards
Pip

Hi pipBath and welcome
The auto renewal also happened to me once, I called them on 150, politely asked why it was renewed and asked them for confirmation as to what method they used to advise me it was being automatically renewed - they couldn't so BT cancelled the 12 month contract and as a goodwill gesture allowed me to continue at a reduced rate.
You could try this route, but don't mention cancelling, if they cancel the contract, you could cancel at the end of the call....
Or ask the forum mods to look in to this, using this form - http://bt.custhelp.com/app/contact_email/c/4951
(allow up to 72 hours for a reply)
-+-No longer a forum member-+-

I did not realize my mlb.tv subscription auto-renewed Feb 15, on my Visa. On March 5, I purchased MLB.TV on my Apple TV on my Discover Card so want a refund on the Discover card purchase.

I was told by APLCare that I needed to ask ITunes Support about this issue. How do I get a refund from a purchase I made on my Apple TV? I need refund for buying MLB.tV on my Apple TV on March 5 with my discover Card. The reason I need the refund is that I did not realize that my subscription from last year had already renewed for mLB.TV and my Visa card was charged for this subscription in early February. What do I do to get the Discover card refund?

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you haven't already done so, then to stop it renewing again there are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098

MAGAZINE AUTO RENEWAL REFUND?

I didn't know that my magazine applications were on auto renewal. Is there a way I can get a refund? It just auto renewed and charged me the full price for the year. How can I get a reimbursed for this?

You can try contacting iTunes Support and see if they will refund or credit you (on the description page in the store for some it says that refunds aren't possible, but you could still try contacting support) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
And if you haven't already stopped them from renewing again then there are instructions on this page for doing so : http://support.apple.com/kb/HT4098

HT4098 I turned of my auto renewal on adobe revel and still been charged can I get refund?

I turned of my auto renewal on adobe revel and still been charged can I get refund?

If you turned it off prior to it auto-renewing and you were still charged then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4098 I did not know I had auto renew on and now I want a refund from Itunes

How do I get a refund for a an app tha was mistakenly on auto renew?

You can try contacting iTunes support via this page and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 Auto-Renewal TV Show Cancellation

Hello.
I am having trouble cancelling an auto-renewal to a TV show. I am doing this on my windows PC via itunes.
If there is not a subscriptions tab under Store>Account>Settings>, does this mean that I am no longer subscribed to be auto-renewed for the show? I would go there and select manage to turn off the auto-renewal, but the link is not there for me to do so. I got a charge for the show, it seemed that they charged me twice. I was issued a refund for one of the charges. I didn't receive a notification saying my subscription was cancelled, though. Consequently, I am unsure what is going on.
If anyone knows how to figure out whether or not I am still subscribed and how to unsubscribe if I am, please let me know.
Thank you.

Well, if it was a subscription through an app - I can't find one but perhaps such an app is available in another country - you should be able to cancel the automatic renewal via these instructions:
http://support.apple.com/kb/HT4098
Regards.

Cancellation / Auto-Renew Policy is A JOKE!!!

Hi All, I just need to vent my frustration with this companies policy!! In 2010 I registered for LogMeIn Pro for 10 Computers. The past yesr or so I have hardly touched or logged into LogMeIn so I decided I would cancel the service. I attempted to cancel this service and was advised that I had just "Auto-Renewed" for another 12 months. THIS IS AN ABSOLUTE JOKE!!!! I now have to continue to pay on a monthly basis even though I didnt agree to this 12 month renewal. Such a terrible policy put in place and a great way to lose customers. I own an IT consulting company and quite often use to recommend LogMeIn to my clients. I will NEVER make that recommendation again. Has anyone else been caught out by this??? Regards Matt

I too experienced the auto renewal trick. My card I used to open a LogMeIn subscription was compromised online and the bank issued me a completely different card with a different number and expiration date. Lo and behold, LogMeIn billed the renewal of the service on the new card which they supposedly had no knowledege of. I had paid for another separate subscription with the new card and LogMeIn apparently searched their system for my name and charged the renewal on the new card. On the invoice it even listed the last four digits of the new card. This practice should be highly illegal. LogMeIn did not send any email notification to the email the account was set up with regarding renewal, credit card issue, etc, they just billed the new card. I just happened to be checking my credit card statement online and called LogMeIn and got a refund because it was the same day that the service was supposed to renew. The rep assured me that LogMeIn does not search their system for any cards in the name of the billing for the service. Really? I am sure that my bank did not give LogMeIn the information on the newly issued card. I did not give LogMeIn permission to use the newly issued account for any charges. I too will be looking for another vendor for remote access.

Auto-renew with multiple devices and multiple accounts

Hi,
We have an app that user can create auto-renew subscription in our service. The app need one account in our service and he can create a subscription for this user in our service, so, if he make login in our app on iphome, ipad, web, android, etc. he can use our services.
So the problem is:
1 - The user in our system called XXX create a subscription with itunes acount AC1 and after one month another people called YYY in our system make login on that same device, and create a new subscription with the same itunes user account called AC1, he can? We can make multiple subscription for the same itunes user?
2 - When the transaction came to my device, i send the receipt file data to the server check on apple and create enable the content for that user. What the logic used to i know the customer by transactions in the receipt? If the user logout in app from their account, but the receipt still coming every week, how i know the customer by the transaction or receipt data after check on apple? How you do it?
3 - The user make a subscription on 1st may, i sent the receipt to server and the server enable the content to me. My app is never openned more or the app is uninstalled, i still receiving the money from that subscription if i dont call method "[[SKPaymentQueue defaultQueue] finishTransaction: transaction]" on app because he dont open the app? I have another way, like a callback service, to receive the transaction notifications, or only by app?
Im searching for this answer a lot, but not found
Can anyone help me?

My iphone 5s = apple id 1
Husband iphone 4s = apple id 2
My ipad = apple id 3
Son #1 ipad mini = apple id 4
Son #2 ipad mini = apple id 5
For iCloud.. Not quite, you want the same ID for iCloud on your phone and iPad so you have the same info on each. (so perhaps ID 1 on both.
But if you want to share your music (assuming lets say its your ID 1 that has the iTunes account), you should all use ID 1 for iTunes.

HT4098 How do you turn off an auto renewing subscription that does not show up within your account? I applied for BBC iPlayer but wish to cancel the subscription, I have followed advise above but my account does not have a subscription section within set

I have two Apple ID's as I am currently in Italy and when I first set up my Apple ID it acknowledged my current location. However when I applied for BBCiplayer I had to set up a different ID with UK address. I thought maybe I was looking at the wrong account so used the e-mail address to which the auto renew receipt had been sent and followed the "forgotten Apple ID" link which prompted me for a new password. Set up new password but whenever I try and log into account I am not asked for password and ID it just automatically takes me there (so unable to switch accounts).

What do you mean 'not asked for password and ID it just automatically takes me there' ?
If you are using your computer's iTunes then you can log out of an account via the Store > Sign Out menu option, that will then change to a Store > Sign In option
Is that what you are doing ?

HT1918 How can I cancel an automatic subscription renewal and receive refund?

I received an iTunes receipt for $54.99 for an automatic subscription renewal of People Magazine for iPad. I do not want to renew this and would like this renewal cancelled and refunded. How can I do this?

See Here...
iTunes Store: Purchasing and managing auto-renewing subscriptions
Contact the Content Provider
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

How to cancel an auto renewal

hi,
i downloaded hot spot shield app from the app store using my credit card and then i tried to cancel the auto renewal by contacting HSS helping center online, and their answer was "we do not process cancellations/refunds for purchases made through iTunes. " so from what they saying is the only way i can cancel the auto renewal is by Apple * you *
so would you please help me stop and cancel the auto renewal for the hot spot shield ?! i simply don't want to use it anymore>
thanks
regards

Sorry, we are not Apple, we are users like you. If you want to talk to Apple, then you need to call Apple Care. However, see this support document about auto renewals. Manage your auto-renewing subscriptions

Forgotten Auto-renewal (No notification, Refund)

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