BT Sport, Contract Auto Renewal an no Notification...

Hello everyone,
My contract with BT was suppose to end at the end of the month, so today I called BT and asked them to stop my subscription because I don't want anymore have BT as my Broadband tv and calls provider. I have been a customer for 3 years now and I'm so unsatisfied with my broadband service.
When I asked the guy to cancel it, he replied to me that I subscribed to BT sports in November and that my contract is going until November. I obviously NEVER DID THAT so I asked him to give me a proof of it, which he didn't. I don't know what to do, I spent 30 minutes on the phone and the only answered I had was "we can cancel your subscription but you'll have to pay fees" (~150£!!)
My contract was suppose to end in 10 days and after 3 years I don't want to pay anymore any money to BT regarding the poor service I had. What can I do? Does anyone is in the same situation?
I really have the impressioned to be scamed.
I precise that I didn't even use BTsports or even BT TV because my TV reception is not good which is quite funny when you have a look at the situation.
(sorry if my enlish is not perfect, as my username says I'm just a foreigner )
Thanks
Solved!
Go to Solution.

Hi englishnoob,
Welcome to the community and thanks for your post.
I am sorry that there is some confusion surrounding your contract term. I will get this clarified for you if you send me in your details using the "Contact The Mods" link found in my profile.
Thanks,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Does a 12 contract auto-renew?

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In september last year I signed up for a 12 month contract in which I paid for all of it up front, howver I wasn't aware of the charges I would get if the line wasn't used for calls. This annoyed me but this is not the issue.
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have a look at:
http://bt.custhelp.com/app/answers/detail/a_id/13962/kw/land%20line/c/761,2071,2087
and
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
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Auto renewing contract with no notification receiv...

Hi
I recently called to cancel BT's telephone services as we're moving house and was informed that my contract has auto renewed and that I should have received a notification giving me the opportunity to cancel it.
As we knew we'd be moving out in less than 12 months I obviously would have cancelled it had I received the notification.... but now I'm told we need to pay a cancellation charge.
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Best regards
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Hi pipBath and welcome
The auto renewal also happened to me once, I called them on 150, politely asked why it was renewed and asked them for confirmation as to what method they used to advise me it was being automatically renewed - they couldn't so BT cancelled the 12 month contract and as a goodwill gesture allowed me to continue at a reduced rate.
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Auto Renewing Contract

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I have tried to call but am constantly on hold and this is difficult with working during the day, by the time I get home the helplines are closed. There is no email address to try and contact either so thought this may bring me some answers.
Many thanks to anyone that may be able to clarify this situation.

Use Live Chat
They should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Auto-renew with multiple devices and multiple accounts

Hi,
We have an app that user can create auto-renew subscription in our service. The app need one account in our service and he can create a subscription for this user in our service, so, if he make login in our app on iphome, ipad, web, android, etc. he can use our services.
So the problem is:
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Im searching for this answer a lot, but not found
Can anyone help me?

My iphone 5s = apple id 1
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For iCloud.. Not quite, you want the same ID for iCloud on your phone and iPad so you have the same info on each. (so perhaps ID 1 on both.
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Hi Jerry,
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Attachments:
number 1.jpg ‏162 KB
number 2.jpg ‏175 KB
number 3.jpg ‏174 KB
number 4.jpg ‏174 KB

Re: Contract Automatic Renewal Issues

Re auto renewal of contract.
I contacted BT around end of Feb 11 to advise that I wished to change supplier.
I was told I was under contract till some point in May and could not change till then.
It is now May and when the bill came in it prompted me to look at changing.
After contacting BT I was told that my contract was renewed for 12 months. I have spent a lot of time and wasted calls etc trying to sort this error and I am most unhappy with BT their service, response, attitude and the whole contactig process , (and cost).
I have decided to take my bussiness elsewhere, If BT offered a fully free service I would still chahge.
I totaly dispute this auto renewal.
1. this was not clearly explained at the point of sale, or I would have been aware of it.
2. When I told BT in Feb I wanted to move ,I should have been made aware rather than told , wait till may when contract is up.
3.I have had no letter 30 days prior to renewal explaining situation which I should have.
If these things had been done as they should have I would have acted on it, clearly I want to leave BT.
This matter has been refered to ofcom ref 1179422145.
I have been advised to request recording of original sales call as I belive I have been mis-sold.
This ACR was not clearly explained.
I have cancelled my direct debit as I have an outstanding bill for£171.99.
I do not want to pay in advance for services not required and do not want funds siphoned of to your blackmail fund for changing supplier.

Hi Kimc1999
Welcome to the forums.
Send us an email using the contact us address in my profile. You will find this address in the section about me.
This will present you with a form which will give us the information we need to assist you with this further.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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We were also charged auto renewals.
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How can i turn off an auto renewing subscription to Netflix ?

How can i turn off an auto renewing subscription to Netflix ?

Interesting turn of phrase. Are you suggesting that Netflix has none standard terms and conditions that could activate penalties if the user casually unsubscribes.
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Edit: I just took the time to browse through their terms which appear rather straight up:
https://signup.netflix.com/TermsOfUse
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Contract Automatic Renewal Issues

Hello,
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I will update this post (I created an account just to vent some steam) when I am thinking more clearly and hopefully have things resolved.

How auto-renewal works

How can I turn auto renewal off of my creative cloud subscription? Adobe FAQ says that there is an option for that in account management but I can't find such option. I have one year subscription.

NightSkyGuy, you will be charged $50 a month for the second year. Not $70, that is the price for a Team Membership. Your second year if you auto-renew on a yearly contract basis will be $50.
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So if the auto-renew does somehow take place you can still cancel in the first month and get your money back for that first month.
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If everyone who reads this opens a case asking how to turn off autorenewal that Adobe might realize it's important.
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CHeck out this FAQ: http://forums.adobe.com/docs/DOC-2971
Randy

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Regards.

BT Sport, Contract Auto Renewal an no Notification...

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