Automated method to drop a MAC from wireless controller
Is there a way to write a script to automatically terminate a MAC address on a wireless controller (running software version 7.0.235.0) from being able to use wireless? We are trying to utilize an internal system that would trigger a script to terminate a problamatic client from using the wireless in an automated way. The conceptial thinking would be to use somekind of CLI command in the wireless controller to accomplish this. Any help or suggestions are appreciated.
Thank you Saravanan.
Some Backround:
The client issues are not really something that wIDS would catch. The issues are internal company policy related and we are using a type of IDS method to trigger a script to basically shun the client from getting onto the network. Now, there is a desire to include all wireless users regardless of authentication type. However, the desire is for the scripts to automatically be implemented by logging into the WLC via CLI session to insert the command. This script can happen at any time of the day or night.
Similar Messages
-
Importing MAC addresses from wireless controller.
Hi,
We are doing a migration from an old SSID to a new one where the IP address and other security parameters will change.
In the current dot1x authentication we have more than 5000 MAC addresses binding to the old SSID interface. Is there a way to export them from the controller and map it to the new SSID or do I have to delete them and them to the new SSID at one shot ? Is there any other better way to plan the migration ?HUZEFA-786,
If you are talking about a MAC filtering database, then you can do a show run-config commands on the controller CLI and copy out the section pertaining to your MAC addresses. Paste into a text file, global search and replace the WLAN ID, then copy and paste back into your controller.
You can also manage MAC addresses via the WCS or NCS using a spreadsheet import.
An additional thought--managing thousands of MAC addresses directly on your WLC seems somewhat messy. MAC authentication at this scale is IMO better handled from a RADIUS server so you're not consuming WLC CPU resources to sort through a huge list every time a client wants to associate.
Justin -
Config air-lap1041n-e-k9 with cisco 5500 (5508) series wireless controller. how to?
Hi!
I try to configure a Cisco 5508 Wireless controller and 25 Air-lap1041 to use as VoIP and data. I read documents, manuals, etc, but the AP doesn't charge the configuration, or not conect with the Wireless Controller, why? No Radius server present, only WPA security.howto, please...
I try to put a static ip in the LAP, with lwapp or capwap command, (LWAPP/CAPWAP ap ip address direccion mascara) and the AP returns "You should configure Domain and Name Server from controller CLI/GUI." and i can't change the name of the AP (Command is disabled).
Log from AP:
using ÿÿÿÿ ddr static values from serial eeprom
ddr init done
Running Normal Memtest...
Passed.
IOS Bootloader - Starting system.
FLASH CHIP: Numonyx P33
Checking for Over Erased blocks
Xmodem file system is available.
DDR values used from system serial eeprom.
WRDTR,CLKTR: 0x83000800, 0xc0000000
RQDC, RFDC : 0x80000037, 0x00000184
PCIE0: link is up.
PCIE0: VC0 is active
PCIE1: link is NOT up.
PCIE1 port 1 not initialize
PCIEx: initialization done
flashfs[0]: 6 files, 2 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 32385024
flashfs[0]: Bytes used: 2369024
flashfs[0]: Bytes available: 30016000
flashfs[0]: flashfs fsck took 21 seconds.
Reading cookie from system serial eeprom...Done
Base Ethernet MAC address: 44:2b:03:dc:09:25
Ethernet speed is 1000 Mb - FULL duplex
Loading "flash:/c1140-rcvk9w8-mx/c1140-rcvk9w8-mx"...###########################
File "flash:/c1140-rcvk9w8-mx/c1140-rcvk9w8-mx" uncompressed and installed, entr
y point: 0x4000
executing...
enet halted
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software, C1040 Software (C1140-RCVK9W8-M), Version 12.4(23c)JA, RELEA
SE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Tue 01-Jun-10 12:53 by prod_rel_team
Proceeding with system init
Proceeding to unmask interrupts
Initializing flashfs...
FLASH CHIP: Numonyx P33
Checking for Over Erased blocks
flashfs[1]: 6 files, 2 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 32126976
flashfs[1]: Bytes used: 2369024
flashfs[1]: Bytes available: 29757952
flashfs[1]: flashfs fsck took 7 seconds.
flashfs[1]: Initialization complete.
flashfs[2]: 0 files, 1 directories
flashfs[2]: 0 orphaned files, 0 orphaned directories
flashfs[2]: Total bytes: 11999232
flashfs[2]: Bytes used: 1024
flashfs[2]: Bytes available: 11998208
flashfs[2]: flashfs fsck took 1 seconds.
flashfs[2]: Initialization complete....done Initializing flashfs.
Ethernet speed is 1000 Mb - FULL duplex
This product contains cryptographic features and is subject to United
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use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
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to comply with U.S. and local laws, return this product immediately.
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If you require further assistance please contact us by sending email to
[email protected].
cisco AIR-LAP1041N-E-K9 (PowerPC405ex) processor (revision B0) with 98294K/32
768K bytes of memory.
Processor board ID FCZ1611W414
PowerPC405ex CPU at 333Mhz, revision number 0x147E
Last reset from reload
LWAPP image version 7.0.94.21
1 Gigabit Ethernet interface
32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 44:2B:03:DC:09:25
Part Number : 73-14034-04
PCA Assembly Number : 800-34273-05
PCA Revision Number : A0
PCB Serial Number : FOC16075VZ3
Top Assembly Part Number : 800-34284-03
Top Assembly Serial Number : FCZ1611W414
Top Revision Number : A0
Product/Model Number : AIR-LAP1041N-E-K9
% Please define a domain-name first.
Press RETURN to get started!
Translating "CISCO-CAPWAP-CONTROLLER"...domain server (255.255.255.255)
*Mar 1 00:00:09.574: *** CRASH_LOG = YES
Base Ethernet MAC address: 44:2B:03:DC:09:25
*Mar 1 00:00:09.838: %LWAPP-3-CLIENTEVENTLOG: Read and initialized AP event log
(contains, 1024 messages)
*Mar 1 00:00:11.848: %LINK-3-UPDOWN: Interface GigabitEthernet0, changed state
to up
*Mar 1 00:00:11.892: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C1040 Software (C1140-RCVK9W8-M), Version 12.4(23c)JA, RELEA
SE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Tue 01-Jun-10 12:53 by prod_rel_team
*Mar 1 00:08:16.954: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEth
ernet0, changed state to up
logging facility kern
^
% Invalid input detected at '^' marker.
*Mar 1 00:08:28.047: %CAPWAP-3-ERRORLOG: Could Not resolve CISCO-CAPWAP-CONTROL
LER
*Mar 1 00:08:28.049: %CAPWAP-5-CHANGED: CAPWAP changed state to DISCOVERY
*Mar 1 00:09:08.282: %CDP_PD-2-POWER_LOW: All radios disabled - LOW_POWER_CLASS
IC_NO_INJECTOR_CONFIGURED AIR-CT5508-K9 (c464.138f.9345)
*Mar 1 00:09:08.282: -Verify the required power-injector is installed on this
port: AIR-CT5508-K9(Gig 0/0/2).
*Mar 1 00:09:08.282: -If a power-injector is installed, issue the command:"pow
er inline negotiation injector installed"
*Mar 1 00:12:19.976: %CAPWAP-5-STATIC_TO_DHCP_IP: Could not discover WLC using
static IP. Forcing AP to use DHCP.
*Mar 1 00:12:29.993: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does
not have an Ip !!
*Mar 1 00:12:39.994: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does
not have an Ip !!
*Mar 1 00:12:49.993: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does
not have an Ip !!
*Mar 1 00:12:59.994: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does
not have an Ip !!
*Mar 1 00:13:09.993: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does
not have an Ip !!
Not in Bound state.
*Mar 1 00:13:19.993: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does
not have an Ip !!
*Mar 1 00:13:19.993: %CAPWAP-5-DHCP_RENEW: Could not discover WLC using DHCP IP
. Renewing DHCP IP.
logs from wireless controller:
(Cisco Controller) >show interface summary
Interface Name Port Vlan Id IP Address Type Ap Mgr Gu
est
ap-manager 2 untagged 209.165.200.231 Dynamic Yes No
management 1 untagged 209.165.200.230 Static Yes No
service-port N/A N/A 192.168.1.157 Static No No
virtual N/A N/A 1.1.1.1 Static No No
(Cisco Controller) >
i conect with service-port ok and the management port works, i think.
AP442b.03dc.0925>ping 209.165.200.230
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 209.165.200.230, timeout is 2 seconds:
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/1 ms
AP442b.03dc.0925>
Help, please!
i write in spanish:
Hola:
Tengo que configurar un cisco 5508 wireless controller con 25 air-lap1041n, para usarlo como acceso de datos y voz. ¿Cómo lo hago? He leído manuales, y seguido las instrucciones, pero el punto de acceso parace que no es capaz de cargar el perfil. No hay servidor radius, solo la configuración de una clave wpa. Alguién me puede indicar pasos, GraciasHi!
I buy a gigabit switch. I connect the service-port to gigabit switch, and laptop to gigabit switch. I used 192.168.1.x ip address (192.168.1.157 to service-port and 192.168.1.233 to wired port on laptop, well, the laptop has two ip adress, 192.168.1.233 and 209.165.200.2, and the laptop works ok. Ping to 209.165.200.230 -ip address of management interface- and ping to 209.165.200.203 -ip address for AP, is assigned by DHCP of WLC. And i connect the ap to gigabit switch, and the wlc assigns well an ip direction.
I post the run-config and sysinfo log. The gigabit switch is tp-link model tl-sg1005d, no configuration.
Before the logs, I see this message from AP:
*Apr 19 23:10:20.211: %CAPWAP-3-ERRORLOG: This AP is not supported in controller
version 6.0.199.4 ---->What's mean that? Is it compatible the ap with the WLC? ¿Es compatible el AP con el WLC?
Hola:
He comprado un switch gigabit. Conecto el service-port al switch gigabit y el portátil también (por cable). Uso como direcciones ip el rango 192.168.1.x (192.168.1.157 asignado al service-port y 192, 168.1.233 al portátil, bueno, el portátil tiene dos direcciones, la dicha anteriormente y la 209.165.200.2) El portátil funciona bien, hace ping al 209.165.200.230 - la ip de la management interface, y a 209.165.200.203 - ip asignada al AP por el DHCP del WLC. He conectado el AP al swtich gigabit, y el dhcp del wlc asigna correctamente una dirección ip.
Añado a continuación los resultados de los comandos "show run-config" y "show sysinfo". El switch es un TP-LINK modelo TL-S1005D, sin necesidad de configuración.
Antes de mostrar los resultados de los comandos, he visto el siguiente mensaje en el log del AP:
*Apr 19 23:10:20.211: %CAPWAP-3-ERRORLOG: This AP is not supported in controller
version 6.0.199.4 ---->What's mean that? Is it compatible the ap with the WLC? ¿Es compatible el AP con el WLC?
Un saludo
Antonio R.
(Cisco Controller) >show run-config
Press Enter to continue...
System Inventory
NAME: "Chassis" , DESCR: "Cisco Wireless Controller"
PID: AIR-CT5508-K9, VID: V02, SN: FCW1608L05X
Burned-in MAC Address............................ C4:64:13:8F:93:40
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 25
Press Enter to continue or to abort
System Information
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 6.0.199.4
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console
1.27
Build Type....................................... DATA + WPS
System Name...................................... CISCO-CAPWAP-CONTROLLER
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
IP Address....................................... 209.165.200.230
Last Reset....................................... Power on reset
System Up Time................................... 0 days 0 hrs 17 mins 45 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin,
Rome, Vienna
Current Boot License Level....................... base
Current Boot License Type........................ Permanent
Next Boot License Level.......................... base
Next Boot License Type........................... Permanent
Configured Country............................... ES - Spain
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +36 C
External Temperature............................. +23 C
Fan Status....................................... OK
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Disabled
Number of WLANs.................................. 1
3rd Party Access Point Support................... Disabled
Number of Active Clients......................... 0
Burned-in MAC Address............................ C4:64:13:8F:93:40
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 25
Press Enter to continue or to abort
Switch Configuration
802.3x Flow Control Mode......................... Disable
FIPS prerequisite features....................... Disabled
secret obfuscation............................... Enabled
Network Information
RF-Network Name............................. hosp
Web Mode.................................... Disable
Secure Web Mode............................. Enable
Secure Web Mode Cipher-Option High.......... Disable
Secure Web Mode Cipher-Option SSLv2......... Enable
Secure Shell (ssh).......................... Enable
Telnet...................................... Disable
Ethernet Multicast Forwarding............... Disable
Ethernet Broadcast Forwarding............... Disable
AP Multicast/Broadcast Mode................. Unicast
IGMP snooping............................... Disabled
IGMP timeout................................ 60 seconds
User Idle Timeout........................... 300 seconds
ARP Idle Timeout............................ 300 seconds
Cisco AP Default Master..................... Enabled
AP Join Priority............................ Disable
Mgmt Via Wireless Interface................. Disable
Mgmt Via Dynamic Interface.................. Disable
Bridge MAC filter Config.................... Enable
Bridge Security Mode........................ EAP
Mesh Full Sector DFS........................ Enable
--More or (q)uit current module or to abort
--More or (q)uit current module or to abort
AP Fallback ................................ Enable
Web Auth Redirect Ports .................... 80
Fast SSID Change ........................... Disabled
IP/MAC Addr Binding Check .................. Enabled
Press Enter to continue or to abort
Port Summary
STP Admin Physical Physical Link Link
Pr Type Stat Mode Mode Status Status Trap POE SFPType
1 Normal Forw Enable Auto 1000 Full Up Enable N/A 1000BaseTX
2 Normal Disa Enable Auto Auto Down Enable N/A Not Present
3 Normal Disa Enable Auto Auto Down Enable N/A Not Present
4 Normal Disa Enable Auto Auto Down Enable N/A Not Present
5 Normal Disa Enable Auto Auto Down Enable N/A Not Present
6 Normal Disa Enable Auto Auto Down Enable N/A Not Present
7 Normal Disa Enable Auto Auto Down Enable N/A Not Present
8 Normal Disa Enable Auto Auto Down Enable N/A Not Present
Press Enter to continue or to abort
AP Summary
Number of APs.................................... 0
Global AP User Name.............................. Not Configured
Global AP Dot1x User Name........................ Not Configured
AP Name Slots AP Model Ethernet MAC Location
Port Country Priority
Press Enter to continue or to abort
Press Enter to continue or to abort
AP Location
Site Name........................................ default-group
Site Description.................................
WLAN ID Interface Network Admission Control
1 management Disabled
AP Name Slots AP Model Ethernet MAC Location
Port Country Priority GroupName
Press Enter to continue or to abort
AP Config
Press Enter to continue or to abort
Press Enter to continue or to abort
AP Airewave Director Configuration
Press Enter to continue or to abort
802.11a Configuration
802.11a Network.................................. Disabled
11nSupport....................................... Enabled
802.11a Low Band........................... Enabled
802.11a Mid Band........................... Enabled
802.11a High Band.......................... Enabled
802.11a Operational Rates
802.11a 6M Rate.............................. Mandatory
802.11a 9M Rate.............................. Supported
802.11a 12M Rate............................. Mandatory
802.11a 18M Rate............................. Supported
802.11a 24M Rate............................. Mandatory
802.11a 36M Rate............................. Supported
802.11a 48M Rate............................. Supported
802.11a 54M Rate............................. Supported
802.11n MCS Settings:
MCS 0........................................ Supported
MCS 1........................................ Supported
MCS 2........................................ Supported
MCS 3........................................ Supported
MCS 4........................................ Supported
MCS 5........................................ Supported
MCS 6........................................ Supported
--More or (q)uit current module or to abort
--More or (q)uit current module or to abort
MCS 7........................................ Supported
MCS 8........................................ Supported
MCS 9........................................ Supported
MCS 10....................................... Supported
MCS 11....................................... Supported
MCS 12....................................... Supported
MCS 13....................................... Supported
MCS 14....................................... Supported
MCS 15....................................... Supported
802.11n Status:
A-MPDU Tx:
Priority 0............................... Enabled
Priority 1............................... Disabled
Priority 2............................... Disabled
Priority 3............................... Disabled
Priority 4............................... Disabled
Priority 5............................... Disabled
Priority 6............................... Disabled
Priority 7............................... Disabled
Beacon Interval.................................. 100
CF Pollable mandatory............................ Disabled
CF Poll Request mandatory........................ Disabled
CFP Period....................................... 4
--More or (q)uit current module or to abort
--More or (q)uit current module or to abort
CFP Maximum Duration............................. 60
Default Channel.................................. 36
Default Tx Power Level........................... 0
DTPC Status..................................... Enabled
Fragmentation Threshold.......................... 2346
TI Threshold..................................... -50
Legacy Tx Beamforming setting.................... Disabled
Traffic Stream Metrics Status.................... Disabled
Expedited BW Request Status...................... Disabled
World Mode....................................... Enabled
EDCA profile type................................ default-wmm
Voice MAC optimization status.................... Disabled
Call Admision Control (CAC) configuration
Voice AC:
Voice AC - Admission control (ACM)............ Disabled
Voice max RF bandwidth........................ 75
Voice reserved roaming bandwidth.............. 6
Voice load-based CAC mode..................... Disabled
Voice tspec inactivity timeout................ Disabled
Voice Stream-Size............................. 84000
Voice Max-Streams............................. 2
Video AC:
Video AC - Admission control (ACM)............ Disabled
--More or (q)uit current module or to abort
--More or (q)uit current module or to abort
Video max RF bandwidth........................ Infinite
Video reserved roaming bandwidth.............. 0
Press Enter to continue or to abort
802.11a Advanced Configuration
Press Enter to continue or to abort
802.11a Airewave Director Configuration
RF Event and Performance Logging
Channel Update Logging......................... Off
Coverage Profile Logging....................... Off
Foreign Profile Logging........................ Off
Load Profile Logging........................... Off
Noise Profile Logging.......................... Off
Performance Profile Logging.................... Off
TxPower Update Logging......................... Off
Default 802.11a AP performance profiles
802.11a Global Interference threshold.......... 10 %
802.11a Global noise threshold................. -70 dBm
802.11a Global RF utilization threshold........ 80 %
802.11a Global throughput threshold............ 1000000 bps
802.11a Global clients threshold............... 12 clients
Default 802.11a AP monitoring
802.11a Monitor Mode........................... enable
802.11a Monitor Mode for Mesh AP Backhaul...... disable
802.11a Monitor Channels....................... Country channels
802.11a AP Coverage Interval................... 180 seconds
802.11a AP Load Interval....................... 60 seconds
802.11a AP Noise Interval...................... 180 seconds
--More or (q)uit current module or to abort
--More or (q)uit current module or to abort
802.11a AP Signal Strength Interval............ 60 seconds
Automatic Transmit Power Assignment
Transmit Power Assignment Mode................. AUTO
Transmit Power Update Interval................. 600 seconds
Transmit Power Threshold....................... -70 dBm
Transmit Power Neighbor Count.................. 3 APs
Min Transmit Power............................. -10 dBm
Max Transmit Power............................. 30 dBm
Transmit Power Update Contribution............. SNI.
Transmit Power Assignment Leader............... c4:64:13:8f:93:40
Last Run....................................... 75 seconds ago
Coverage Hole Detection
802.11a Coverage Hole Detection Mode........... Enabled
802.11a Coverage Voice Packet Count............ 100 packets
802.11a Coverage Voice Packet Percentage....... 50%
802.11a Coverage Voice RSSI Threshold.......... -80 dBm
802.11a Coverage Data Packet Count............. 50 packets
802.11a Coverage Data Packet Percentage........ 50%
802.11a Coverage Data RSSI Threshold........... -80 dBm
802.11a Global coverage exception level........ 25 %
802.11a Global client minimum exception lev.... 3 clients
Automatic Channel Assignment
Channel Assignment Mode........................ AUTO
--More or (q)uit current module or to abort
Channel Update Interval........................ 600 seconds [startup]
Anchor time (Hour of the day).................. 0
Channel Update Contribution.................... SNI.
Channel Assignment Leader...................... c4:64:13:8f:93:40
Last Run....................................... 75 seconds ago
DCA Sensitivity Level.......................... STARTUP (5 dB)
DCA 802.11n Channel Width...................... 20 MHz
DCA Minimum Energy Limit....................... -95 dBm
Channel Energy Levels
Minimum...................................... unknown
Average...................................... unknown
Maximum...................................... unknown
Channel Dwell Times
Minimum...................................... unknown
Average...................................... unknown
Maximum...................................... unknown
802.11a 5 GHz Auto-RF Channel List
Allowed Channel List......................... 36,40,44,48,52,56,60,64
Unused Channel List.......................... 100,104,108,112,116,120,124,
128,132,136,140
DCA Outdoor AP option.......................... Disabled
Radio RF Grouping
802.11a Group Mode............................. AUTO
--More or (q)uit current module or to abort
802.11a Group Update Interval.................. 600 seconds
802.11a Group Leader........................... c4:64:13:8f:93:40
802.11a Group Member......................... c4:64:13:8f:93:40
802.11a Last Run............................... 75 seconds ago
802.11b Configuration
802.11b Network.................................. Enabled
11gSupport....................................... Enabled
11nSupport....................................... Enabled
802.11b/g Operational Rates
802.11b/g 1M Rate............................ Mandatory
802.11b/g 2M Rate............................ Mandatory
802.11b/g 5.5M Rate.......................... Mandatory
802.11b/g 11M Rate........................... Mandatory
802.11g 6M Rate.............................. Supported
802.11g 9M Rate.............................. Supported
802.11g 12M Rate............................. Supported
802.11g 18M Rate............................. Supported
802.11g 24M Rate............................. Supported
802.11g 36M Rate............................. Supported
802.11g 48M Rate............................. Supported
802.11g 54M Rate............................. Supported
802.11n MCS Settings:
MCS 0........................................ Supported
MCS 1........................................ Supported
MCS 2........................................ Supported
MCS 3........................................ Supported
MCS 4........................................ Supported
--More or (q)uit current module or to abort
MCS 5........................................ Supported
MCS 6........................................ Supported
MCS 7........................................ Supported
MCS 8........................................ Supported
MCS 9........................................ Supported
MCS 10....................................... Supported
MCS 11....................................... Supported
MCS 12....................................... Supported
MCS 13....................................... Supported
MCS 14....................................... Supported
MCS 15....................................... Supported
802.11n Status:
A-MPDU Tx:
Priority 0............................... Enabled
Priority 1............................... Disabled
Priority 2............................... Disabled
Priority 3............................... Disabled
Priority 4............................... Disabled
Priority 5............................... Disabled
Priority 6............................... Disabled
Priority 7............................... Disabled
Beacon Interval.................................. 100
CF Pollable mode................................. Disabled
--More or (q)uit current module or to abort
CF Poll Request mandatory........................ Disabled
CFP Period....................................... 4
CFP Maximum Duration............................. 60
Default Channel.................................. 1
Default Tx Power Level........................... 0
DTPC Status..................................... Enabled
Call Admission Limit ........................... 105
G711 CU Quantum ................................. 15
ED Threshold..................................... -50
Fragmentation Threshold.......................... 2346
PBCC mandatory................................... Disabled
RTS Threshold.................................... 2347
Short Preamble mandatory......................... Enabled
Short Retry Limit................................ 7
Legacy Tx Beamforming setting.................... Enabled
Traffic Stream Metrics Status.................... Disabled
Expedited BW Request Status...................... Disabled
World Mode....................................... Enabled
Faster Carrier Tracking Loop..................... Disabled
EDCA profile type................................ default-wmm
Voice MAC optimization status.................... Disabled
Call Admision Control (CAC) configuration
Voice AC - Admission control (ACM)............ Disabled
--More or (q)uit current module or to abort
Voice Stream-Size............................. 84000
Voice Max-Streams............................. 2
Voice max RF bandwidth........................ 75
Voice reserved roaming bandwidth.............. 6
Voice load-based CAC mode..................... Disabled
Voice tspec inactivity timeout................ Disabled
Video AC - Admission control (ACM)............ Disabled
Video max RF bandwidth........................ 50
Video reserved roaming bandwidth.............. 0
802.11b Advanced Configuration
Press Enter to continue or to abort
802.11b Airewave Director Configuration
RF Event and Performance Logging
Channel Update Logging......................... Off
Coverage Profile Logging....................... Off
Foreign Profile Logging........................ Off
Load Profile Logging........................... Off
Noise Profile Logging.......................... Off
Performance Profile Logging.................... Off
Transmit Power Update Logging.................. Off
Default 802.11b AP performance profiles
802.11b Global Interference threshold.......... 10 %
802.11b Global noise threshold................. -70 dBm
802.11b Global RF utilization threshold........ 80 %
802.11b Global throughput threshold............ 1000000 bps
802.11b Global clients threshold............... 12 clients
Default 802.11b AP monitoring
802.11b Monitor Mode........................... enable
802.11b Monitor Channels....................... Country channels
802.11b AP Coverage Interval................... 180 seconds
802.11b AP Load Interval....................... 60 seconds
802.11b AP Noise Interval...................... 180 seconds
802.11b AP Signal Strength Interval............ 60 seconds
Automatic Transmit Power Assignment
Transmit Power Assignment Mode................. AUTO
Transmit Power Update Interval................. 600 seconds
Transmit Power Threshold....................... -70 dBm
Transmit Power Neighbor Count.................. 3 APs
Min Transmit Power............................. -10 dBm
Max Transmit Power............................. 30 dBm
Transmit Power Update Contribution............. SNI.
Transmit Power Assignment Leader............... c4:64:13:8f:93:40
Last Run....................................... 213 seconds ago
Coverage Hole Detection
802.11b Coverage Hole Detection Mode........... Enabled
802.11b Coverage Voice Packet Count............ 100 packets
802.11b Coverage Voice Packet Percentage....... 50%
802.11b Coverage Voice RSSI Threshold.......... -80 dBm
802.11b Coverage Data Packet Count............. 50 packets
802.11b Coverage Data Packet Percentage........ 50%
802.11b Coverage Data RSSI Threshold........... -80 dBm
802.11b Global coverage exception level........ 25 %
802.11b Global client minimum exception lev.... 3 clients
Automatic Channel Assignment
Channel Assignment Mode........................ AUTO
Channel Update Interval........................ 600 seconds [startup]
Anchor time (Hour of the day).................. 0
Channel Update Contribution.................... SNI.
Channel Assignment Leader...................... c4:64:13:8f:93:40
Last Run....................................... 213 seconds ago
DCA Sensitivity Level: ...................... STARTUP (5 dB)
DCA Minimum Energy Limit....................... -95 dBm
Channel Energy Levels
Minimum...................................... unknown
Average...................................... unknown
Maximum...................................... unknown
Channel Dwell Times
Minimum...................................... unknown
Average...................................... unknown
Maximum...................................... unknown
802.11b Auto-RF Allowed Channel List........... 1,6,11
Auto-RF Unused Channel List.................... 2,3,4,5,7,8,9,10,12,13
Radio RF Grouping
802.11b Group Mode............................. AUTO
802.11b Group Update Interval.................. 600 seconds
802.11b Group Leader........................... c4:64:13:8f:93:40
802.11b Group Member......................... c4:64:13:8f:93:40
802.11b Last Run............................... 213 seconds ago
Mobility Configuration
Symmetric Mobility Tunneling (current) .......... Enabled
Symmetric Mobility Tunneling (after reboot) ..... Enabled
Mobility Protocol Port........................... 16666
Default Mobility Domain.......................... hosp
Multicast Mode .................................. Disabled
Mobility Domain ID for 802.11r................... 0x97e2
Mobility Keepalive Interval...................... 10
Mobility Keepalive Count......................... 3
Mobility Group Members Configured................ 1
Mobility Control Message DSCP Value.............. 0
Controllers configured in the Mobility Group
MAC Address IP Address Group Name Multicast
IP Status
c4:64:13:8f:93:40 209.165.200.230 hosp 0.0.0.0
Up
Advanced Configuration
Probe request filtering.......................... Enabled
Probes fwd to controller per client per radio.... 0
Probe request rate-limiting interval............. 500 msec
EAP-Identity-Request Timeout (seconds)........... 30
EAP-Identity-Request Max Retries................. 2
EAP Key-Index for Dynamic WEP.................... 0
EAP Max-Login Ignore Identity Response........... enable
EAP-Request Timeout (seconds).................... 30
EAP-Request Max Retries.......................... 2
EAPOL-Key Timeout (milliseconds)................. 1000
EAPOL-Key Max Retries............................ 2
dot11-padding.................................... Disabled
Authentication Response Timeout (seconds)........ 10
Rogue Entry Timeout (seconds).................... 1200
AP Heart Beat Timeout (seconds).................. 30
AP Discovery Timeout (seconds)................... 10
AP Local mode Fast Heartbeat (seconds)........... disable
AP Hreap mode Fast Heartbeat (seconds)........... disable
AP Primary Discovery Timeout (seconds)........... 120
AP Primed Join Timeout (seconds)................. 0
Packet Forwarding watchdog timer (seconds)....... 240 (enable)
Location Configuration
RFID Tag data Collection......................... Enabled
RFID timeout.................................... 1200 seconds
RFID mobility.................................... Oui:00:14:7e : Vendor:pango S
tate:Disabled
Interface Configuration
Interface Name................................... management
MAC Address...................................... c4:64:13:8f:93:40
IP Address....................................... 209.165.200.230
IP Netmask....................................... 255.255.255.0
IP Gateway....................................... 209.165.200.1
External NAT IP State............................ Disabled
External NAT IP Address.......................... 192.168.1.1
VLAN............................................. untagged
Quarantine-vlan.................................. 0
Active Physical Port............................. 1
Primary Physical Port............................ 1
Backup Physical Port............................. Unconfigured
Primary DHCP Server.............................. 209.165.200.230
Secondary DHCP Server............................ Unconfigured
DHCP Option 82................................... Disabled
ACL.............................................. Unconfigured
AP Manager....................................... Yes
Guest Interface.................................. No
Interface Name................................... service-port
MAC Address...................................... c4:64:13:8f:93:41
IP Address....................................... 192.168.1.157
IP Netmask....................................... 255.255.255.0
DHCP Option 82................................... Disabled
DHCP Protocol.................................... Disabled
AP Manager....................................... No
Guest Interface.................................. No
Interface Name................................... virtual
MAC Address...................................... c4:64:13:8f:93:40
IP Address....................................... 1.1.1.1
DHCP Option 82................................... Disabled
Virtual DNS Host Name............................ Disabled
AP Manager....................................... No
Guest Interface.................................. No
WLAN Configuration
WLAN Identifier.................................. 1
Profile Name..................................... HOSP3C
Network Name (SSID).............................. HOSP3C
Status........................................... Enabled
MAC Filtering.................................... Disabled
Broadcast SSID................................... Enabled
AAA Policy Override.............................. Disabled
Network Admission Control
NAC-State...................................... Disabled
Quarantine VLAN................................ 0
Number of Active Clients......................... 0
Exclusionlist Timeout............................ 60 seconds
Session Timeout.................................. 1800 seconds
CHD per WLAN..................................... Enabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ management
WLAN ACL......................................... unconfigured
DHCP Server...................................... 209.165.200.230
DHCP Address Assignment Required................. Enabled
Quality of Service............................... Platinum (voice)
Scan Defer Priority.............................. 5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... None
IPv6 Support..................................... Disabled
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... 802.11b and 802.11g only
DTIM period for 802.11a radio.................... 1
DTIM period for 802.11b radio.................... 1
Radius Servers
Authentication................................ Disabled
Accounting.................................... Disabled
Dynamic Interface............................. Disabled
Local EAP Authentication......................... Disabled
Security
802.11 Authentication:........................ Open System
Static WEP Keys............................... Disabled
802.1X........................................ Disabled
Wi-Fi Protected Access (WPA/WPA2)............. Enabled
WPA (SSN IE)............................... Disabled
WPA2 (RSN IE).............................. Enabled
TKIP Cipher............................. Enabled
AES Cipher.............................. Enabled
Auth Key Management
802.1x.................................. Disabled
PSK..................................... Enabled
CCKM.................................... Disabled
FT(802.11r)............................. Disabled
FT-PSK(802.11r)......................... Disabled
FT Reassociation Timeout......................... 20
FT Over-The-Air mode............................. Enabled
FT Over-The-Ds mode.............................. Enabled
CKIP ......................................... Disabled
Web Based Authentication...................... Disabled
Web-Passthrough............................... Disabled
Conditional Web Redirect...................... Disabled
Splash-Page Web Redirect...................... Disabled
Auto Anchor................................... Disabled
H-REAP Local Switching........................ Disabled
H-REAP Learn IP Address....................... Enabled
Infrastructure MFP protection................. Enabled
Client MFP.................................... Optional
Tkip MIC Countermeasure Hold-down Timer....... 60
Call Snooping.................................... Disabled
Band Select...................................... Enabled
Load Balancing................................... Enabled
Mobility Anchor List
WLAN ID IP Address Status
Press Enter to continue or to abort
Press Enter to continue or to abort
ACL Configuration
Press Enter to continue or to abort
CPU ACL Configuration
CPU Acl Name................................ NOT CONFIGURED
Wireless Traffic............................ Disabled
Wired Traffic............................... Disabled
RADIUS Configuration
Vendor Id Backward Compatibility................. Disabled
Call Station Id Case............................. lower
Call Station Id Type............................. IP Address
Aggressive Failover.............................. Enabled
Keywrap.......................................... Disabled
Fallback Test:
Test Mode.................................... Off
Probe User Name.............................. cisco-probe
Interval (in seconds)........................ 300
MAC Delimiter for Authentication Messages........ hyphen
MAC Delimiter for Accounting Messages............ hyphen
Authentication Servers
Idx Type Server Address Port State Tout RFC3576 IPSec - AuthMode/P
hase1/Group/Lifetime/Auth/Encr
Accounting Servers
Idx Type Server Address Port State Tout RFC3576 IPSec - AuthMode/P
hase1/Group/Lifetime/Auth/Encr
--More or (q)uit current module or to abort
TACACS Configuration
Authentication Servers
Idx Server Address Port State Tout
Authorization Servers
Idx Server Address Port State Tout
Accounting Servers
Idx Server Address Port State Tout
LDAP Configuration
Press Enter to continue or to abort
Local EAP Configuration
User credentials database search order:
Primary ..................................... Local DB
Timer:
Active timeout .............................. 300
Configured EAP profiles:
EAP Method configuration:
EAP-FAST:
Server key ................................
TTL for the PAC ........................... 10
Anonymous provision allowed ............... Yes
Authority ID .............................. 436973636f00000000000000000000
00
Authority Information ..................... Cisco A-ID
Press Enter to continue or to abort
HREAP Group Summary
HREAP Group Summary: Count: 0
Group Name # Aps
Press Enter to continue or to abort
HREAP Group Detail
Press Enter to continue or to abort
Route Info
Number of Routes................................. 0
Destination Network Netmask Gateway
Press Enter to continue or to abort
Qos Queue Length Info
Platinum queue length............................ 100
Gold queue length................................ 75
Silver queue length.............................. 50
Bronze queue length.............................. 25
Press Enter to continue or to abort
Mac Filter Info
Press Enter to continue or to abort
Authorization List
Authorize MIC APs against AAA ................... disabled
Authorize LSC APs against Auth-List ............. disabled
Allow APs with MIC - Manufactured Installed C.... disabled
Allow APs with SSC - Self-Signed Certificate..... disabled
Allow APs with LSC - Locally Significant Cert.... disabled
Load Balancing Info
Aggressive Load Balancing........................ Disabled
Aggressive Load Balancing Window................. 5 clients
Aggressive Load Balancing Denial Count........... 3
Statistics
Total Denied Count............................... 0 clients
Total Denial Sent................................ 0 messages
Exceeded Denial Max Limit Count.................. 0 times
None 5G Candidate Count.......................... 0 times
None 2.4G Candidate Count........................ 0 times
Press Enter to continue or to abort
Dhcp Scope Info
Scope: PUNTOSAP
Enabled.......................................... Yes
Lease Time....................................... 86400 (1 day )
Pool Start....................................... 209.165.200.201
Pool End......................................... 209.165.200.229
Network.......................................... 209.165.200.0
Netmask.......................................... 255.255.255.0
Default Routers.................................. 0.0.0.0 0.0.0.0 0.0.0.0
DNS Domain.......................................
DNS.............................................. 0.0.0.0 0.0.0.0 0.0.0.0
Netbios Name Servers............................. 0.0.0.0 0.0.0.0 0.0.0.0
Press Enter to continue or to abort
Exclusion List ConfigurationUnable to retrieve exclusion-list entry
Press Enter to continue or to abort
CDP Configuration
Press Enter to continue or to abort
Country Channels Configuration
Configured Country............................. ES - Spain
KEY: * = Channel is legal in this country and may be configured manually.
A = Channel is the Auto-RF default in this country.
. = Channel is not legal in this country.
C = Channel has been configured for use by Auto-RF.
x = Channel is available to be configured for use by Auto-RF.
(-,-) = (indoor, outdoor) regulatory doamin allowed by this country.
-----------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11bg :
Channels : 1 1 1 1 1
: 1 2 3 4 5 6 7 8 9 0 1 2 3 4
-----------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-
ES (-E ,-E ): A * * * * A * * * * A * * .
-----------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11a : 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Channels : 3 3 3 4 4 4 4 4 5 5 6 6 0 0 0 1 1 2 2 2 3 3 4 4 5 5 6 6
: 4 6 8 0 2 4 6 8 2 6 0 4 0 4 8 2 6 0 4 8 2 6 0 9 3 7 1 5
-----------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
ES (-E ,-E ): . A . A . A . A A A A A * * * * * * * * * * * . . . . .
Press Enter to continue or to abort
WPS Configuration Summary
Auto-Immune
Auto-Immune.................................... Disabled
Client Exclusion Policy
Excessive 802.11-association failures.......... Enabled
Excessive 802.11-authentication failures....... Enabled
Excessive 802.1x-authentication................ Enabled
IP-theft....................................... Enabled
Excessive Web authentication failure........... Enabled
Signature Policy
Signature Processing........................... Enabled
Press Enter to continue or to abort
Custom Web Configuration
Radius Authentication Method..................... PAP
Cisco Logo....................................... Enabled
CustomLogo....................................... None
Custom Title..................................... None
Custom Message................................... None
Custom Redirect URL.............................. None
Web Authentication Type.......................... Internal Default
External Web Authentication URL.................. None
Configuration Per Profile:
Rogue AP Configuration
Rogue Location Discovery Protocol................ Disabled
Rogue on wire Auto-Contain....................... Disabled
Rogue using our SSID Auto-Contain................ Disabled
Valid client on rogue AP Auto-Contain............ Disabled
Rogue AP timeout................................. 1200
MAC Address Classification # APs # Clients Last Heard
Adhoc Rogue Configuration
Detect and report Ad-Hoc Networks................ Enabled
Auto-Contain Ad-Hoc Networks..................... Disabled
Client MAC Address Adhoc BSSID State # APs Last Heard
Rogue Client Configuration
Validate rogue clients against AAA............... Disabled
Rogue Client Configuration
Validate rogue clients against AAA............... Disabled
--More-- or (q)uit
MAC Address State # APs Last Heard
Ignore List Configuration
MAC Address
Rogue Rule Configuration
Priority Rule Name State Type Match Hit Count
(Cisco Controller) >show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 6.0.199.4
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console
1.27
Build Type....................................... DATA + WPS
System Name...................................... CISCO-CAPWAP-CONTROLLER
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
IP Address....................................... 209.165.200.230
Last Reset....................................... Power on reset
System Up Time................................... 0 days 0 hrs 41 mins 2 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin,
Rome, Vienna
Current Boot License Level....................... base
Current Boot License Type........................ Permanent
Next Boot License Level.......................... base
Next Boot License Type........................... Permanent
Configured Country............................... ES - Spain
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +39 C
External Temperature............................. +23 C
Fan Status....................................... OK
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Disabled
Number of WLANs.................................. 1
3rd Party Access Point Support................... Disabled
Number of Active Clients......................... 0
Burned-in MAC Address............................ C4:64:13:8F:93:40
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 25
(Cisco Controller) >
The AP log
AP442b.03dc.0925>
*Apr 19 23:10:18.428: %CAPWAP-3-ERRORLOG: Selected MWAR 'CISCO-CAPWAP-CONTROLLER
'(index 0).
*Apr 19 23:10:18.428: %CAPWAP-3-ERRORLOG: Go join a capwap controller
logging facility kern
^
% Invalid input detected at '^' marker.
logging facility kern
^
% Invalid input detected at '^' marker.
*Apr 19 23:10:19.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_i
p: 209.165.200.230 peer_port: 5246
*Apr 19 23:10:19.001: %CAPWAP-5-CHANGED: CAPWAP changed state to
*Apr 19 23:10:20.200: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully
peer_ip: 209.165.200.230 peer_port: 5246
*Apr 19 23:10:20.201: %CAPWAP-5-SENDJOIN: sending Join Request to 209.165.200.23
0
*Apr 19 23:10:20.201: %CAPWAP-5-CHANGED: CAPWAP changed state to JOIN
*Apr 19 23:10:20.211: %CAPWAP-3-ERRORLOG: This AP is not supported in controller
version 6.0.199.4 ---->What's mean that? Is it compatible the ap with the WLC? ¿Es compatible el AP con el WLC?
*Apr 19 23:10:20.354: %CAPWAP-5-CHANGED: CAPWAP changed state to CFG
*Apr 19 23:10:20.355: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 209
.165.200.230:5246
*Apr 19 23:10:20.356: %CAPWAP-5-CHANGED: CAPWAP changed state to DISCOVERY
*Apr 19 23:10:20.356: %CAPWAP-5-CHANGED: CAPWAP changed state to DISCOVERY
*Apr 19 23:10:20.412: %CAPWAP-3-ERRORLOG: Dropping dtls packet since session is
not established -
Wireless Controller 5508 dropping MAC Addresses
Our 5508 Wireless Controller will drop MAC addresses clean out of the system. Addresses that are in use everyday just disappear. It is not a limitation issue because we are adding iPads everyday. And it is not a daily occurance, but maybe once or twice a week. Has anyone come accross this issue? Everything has been updated and it is more of a hassle than anything, I am just trying to understand what is happening.
Shannon,
can you be a bit more specific, when you say it's dropping mac addresses?
is that from the user list? the macfilter? -
I can not print from my mac laptop. I have the airport extreme for wireless. I can print from my Mac using wireless but not my laptop. Laptop see the printer but says its offline when I attempt to print. Help!
Try this:
http://discussions.apple.com/message.jspa?messageID=8096765#8096765
Good luck! -
8500A Plus Scan from all-in-one to Mac over wireless only possible?
I have spent most of the morning reading over the various Forum questions and answers regarding my issue but nothing seems to have addressed my issue directly, perhaps what I want to do is not possible. I'm trying to scan to my Mac (Yosemite 10.10.1) from my Officejet Pro 8500A Plus (referred hereafter as "Officejet") over my wireless network without have to connect to my USB.
Scenarios
A) When I have the Officejet connected to my Mac via USB, when I hit the touchpad Scan -> Computer it shows my Mac and works just fine, and it lists my Windows desktop as "Computer Not Listed".
B) When I have the Officejet connected to my Windows Desktop via USB, when I hit the touchpad Scan -> Computer it shows my Windows Desktop and works just fine, and it lists my Mac desktop as "Computer Not Listed".
C) When I have the Officejet connected to neither computer via USB, when I hit the touchpad Scan -> Computer it doesn't show either computer as an option to scan to and says "No Computer Detected" and has some instructions but they don't help me with my Mac, and for the Windows Desktop it tells me to "Activate Scan to Computer" but when I try to do that, my Windows desktop tells me "Communication cannot be established with the printer".
My main goal is to be able to scan to my Mac from my Officejet via my wireless network, with a secondary goal of doing the same with my Windows Desktop. But right now it only seems to work with one or the other if connected by USB. Is it possible to send a scan to my Mac from the Officejet over the wireless network without having to connect it to my compter via USB?
Your help is much appreciated!Hello,
Thanks for posting your queries on forum,
Scenarios A, B and C holds good with the product functionality, when the printer is connected via USB cable it will detect only the computer to which its connected and not the other computer.
For you to scan to both the computer yes you can install the printer on wireless network, I dont have the printer here with me but will try my best.
Install all the three devices(Mac, Windows and Printer) to the same network
for Yosemite we dont have the full feature driver available so i would like you to perform Apple Software Update and install the HP Printer driver Version 3.0.
You can also download it from the standalone link " http://support.apple.com/kb/dl907 "
For Mac go to Printers and Scanners>> Click on the (+)symbol>>Add Printers or Scanners
An Add window opens up>> Select your printer(Bonjour multifunction) >> At the bottom under USE section select the HP 8500A printer driver>> Click Add.
It will download and install the required driver
on the Printers and Scanners window>>Select the Printer that we added >> Click on Options & Supplies>> Check if you have Utility Tab.
If yes click on the same>> Open Printer Utility and enable Scan to computer.
Now check on the front panel if it displays your Mac.
Install full feature software for windows and Activate scan to computer on your windows machine and it should display the both computer name on front panel of the printer.
I tried the above steps on my Envy Printer and it works.
Thanks
Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue -
How to access Files / Folders on Mac from XP Laptop Using wireless network?
Hello, I have successfully set up my iMac and XP laptop to access the web via a wireless router. However I am wondering if there is a way for me to wirelessly connect to my files and folders on the Mac from the XP laptop? I am going nuts trying to figure this out. Any help would be appreciated. Thanks.
You can find lots of useful information on iFelix's page "Sharing files between a Windows XP PC and a Mac running OS 10.4.x".
If the folder you want to share isn't viaible, you can use SharePoints to make any folder available to share. -
Is there an AppleScript or Automator Script that will wake a Mac from Sleep?
Is there an AppleScript or Automator Script that will wake a Mac from Sleep?
Frank and All,
The following answer to your question above is complicated, but I hope it explains why my question was formed with so much frustration in it.
I have an OpenOffice(OO) Macro that was launched with Calendar at 6pm each business night. It ran properly in all Apples operating systems until I Hit Maverick(OSX10.9). From then on, the AppleScript would run from one to 3 days, then would disappear from the Calendar entry. The Calendar alert would still run, but the "OpenFile" section of the alert would disappear. I also was running elgato EyeTV HD during the day, so I would use energy saver to put my MacBook Pro to sleep at 12 Midnight and wake it again at 9am. I picked up a used Mac Mini to do the EyeTV stuff, provide AppleTV the files in H264 format through iTunes' media share, and found it had plenty of power to do the 6pm automated stuff simultaneously as well. Because I still wanted to run the OpenOffice Macro on my MacBook Pro at 6pm, and wanted to use it for a host of other things when I was on the road, I wanted it to sleep most of the time and only wake up automatically to run the 6pm OO Macro. When I called Apple about the issue I was having with Maverick and Calendar loosing the OpenFile command as part of the Alert Message, they told me the no longer supported answering AppleScript Questions but they now would support Automator questions. I pointed out that the OpenFile would also fail after one to three days if I used a Calendar Alert to launch an Automator App. At first, I did not like Automator, but now I see why Apple is pushing us to use it. Automator adds a TIME STAMP ID to the Apps developed in Automator so the first time you launch the App after a change to it, you must reply to a dialog message saying that this is the first time you are running this version of the App. If a Scammer has replaced your app with one that can reek havoc on your computer, the replacement app will not run unless you are there to agree that you know where the modified app came from and click the OK button to continue (BRILLIANT, Enhanced Security idea on Apples part). I also noticed that after Mountain Lion, the Applescript delay timing was all screwed up as well. Well I tried to use LaunchD Task Scheduler to circumvent the Calendar Problem and that worked until I upgraded to Yosemite Last week. Then LaunchD no longer worked and I am only into a few days of using The Calendar Launched Automator App to see if it will continue to run.
But I think I solved the dilemma I was having with opening an Automator App in a Sleeping Mac. I Googled up the following question, "AppleScript to wake up computer". I went thru several complex responses until I found this on that is INCREDIBLE EASEY! What came back was a brettterpstra.com response from Feb 20th,2014. What it said, in a Quick Tip: caffeinated your Terminal Article, if you wanted to wake a Mac from sleep, use the Terminal command named "Caffeine -u -t 1". I placed it in an Automator Most Used Action called "Run Shell Script -- Caffeine -u -t 1" and it worked! Now, I can put my Mac to Sleep but at 6pm, the Automator App will launch, run the "Caffeine -u- -t 1" command and proceed to work as if I had awakened the Mac From Sleep mode by pressing a keyboard key and had run the Automator Script with a double click.
Sorry for the long, drawn-out reply, but maybe this will help others. -
Airtunes intermittently drops the signal from iTunes
My Airtunes intermittently drops the signal from iTunes and I can't figure out why. It happens is I am playing internet radio or from iTunes collection. Sometimes it will play for hours without issue, then it may drop the signal for a few seconds and pick it up again. Every once in awhile, it might do it every 5-10 minutes of so.
Some quick facts:
* Mac mini G4 with 512k of ram. Running Leopard 10.5.8 and it has Airport.
* iTunes 9.01
* The N version of AEX. I believe all the firmware is up to date. (I ran check for software updates and nothing came up).
* Mini is located on the 2nd floor at the front of the house. AEX is located on the 1st floor at the back of the house. Distance is about 30 feet (guessing). Also, I live in an interior townhouse.
* This problem started when I switch from Comcast to Verizon FIOS. The Comcast setup had cable coming into the basement where I had a wireless Linksys router. The Mini would pick up the signal from it wirelessly. Everything seemed to work fine with the AEX (same location on the 1st floor). I switched to FIOS and it goes through my ethernet port. I disconnected the Linksys router/Comcast.
* Note, I don't think it is related to any of my appliances, etc. Not sure about the neighbors, but since I haven't has the problem before the switch to FIOS, I am thinking that would not be the case.
Thanks in advance for the help!
John McHelp (thanks)
-
I am trying to follow the instrucitons for moving my iTunes account to a new Mac from a PC. I wish to use the External Hardrive Method, (also I have too much info to fit into the free iCloud space) ... and I am wondering how to handle several iTunes accounts for my son and daughter. We all share the itunes media folder, but I use the control-click option to open either mine, my sons, or my dauthers account.
I.e. On the old windows PC I have itunes, Richard's itunes, Justin's itunes, and Rachael's iTunes folders. The instructions speak of the simple itunes folder ... so, do I copy all of these folders to the external hard drive and will things operate as before?Yes, you copy each one's iTunes folder to the /Home/Music/ folder in each of their separate user accounts. You will first need to create a separate user account for each of them using the Users & Groups preferences.
MacWorld - Move an iTunes library from a Windows PC to a Mac
Mac OS X 10.7 Help- Create a new user or group account
Mac OS X- Setting Up User Accounts -
Can i connect my iMac to a mac mini (wirelessly) and control the mac mini display on my TV?
Can i connect my iMac to a mac mini (wirelessly) and control the mac mini display on my TV?
Look up "screen sharing" in help
You can control your mini (which I am assuming you are hooking to your TV) complete from your iMac.
After you set up screen sharing, you can go to the finder, under the "go" menu choose "Connect to server" and then browse. Choose your mac mini's name, and look for the "Screen Sharing" button.
Choose Apple menu > System Preferences, and then click Sharing.
Select the Screen Sharing checkbox.
To specify who can share your screen, select one of the following:
All users:
Select this if you want to allow any user with a user account on your computer to share your screen.
Only these users:
Select this if you want to restrict screen sharing to specific users.Click Add at the bottom of the Users list and select a user from Users & Groups (accounts you have set up in Users & Groups preferences), Network Users (users on your network), or your Address Book. Or click New Person and enter a name and password to create a sharing account. Then select that user from the list, and then click Select.
Click Computer Settings and set the following options:
Anyone may request permission to control screen:
Select this to allow anyone on your network to request to share your screen.
VNC viewers may control screen with password:
Select this and enter a password that VNC viewer applications can enter in order to control your screen.It’s recommended that you not set a password if you only share this computer’s screen using the built-in screen sharing viewer in Mac OS X. -
Booting two Macs from one external drive: 10.8 and App Store?
I boot two Macs from one external harddrive. Does this mean that when 10.8 is sold exclusively via the App Store and thereby linked to a unique hardware identifier, I am going to have issues with activation/authentification each time I switch machines? I have avoided the App Store since I discovered that an app I bought there, and which I really needed to open automatically on log-in, had to be manually re-activated with my Apple ID after every switch (so that I eventually deleted it and reverted to an earlier, non-App Store version).
Welcome to the forum!
There are a couple of "solutions" to your problem. The easiest, and possibly the best for you (although it is a bit slower) is to copy your catalog onto the external drive as well.
Then when you plug in the drive, you will always have your latest catalog for access.
The other way is to keep a local copy of your catalog, and copy it onto the local drive as a way to transfer it from one computer to the other.
This has the problem of possibly not being in sync, that is, you forgot to copy it over once and did some editing. Then you would end up with essentually two different catalogs, instead of one in two places.
You can copy the catalog either with your OS, or you can "export as catalog" and specify the external drive as the destination. Then, on your other computer, "import from catalog" and only take the meta-data settings (it's on the import dialog box).
Personally, when I'm traveling, I have my catalog on my external drive as well. It just makes life easier, and I don't have to worry about it being out of sync, or losing it (and not the images).
So, I would go with the first method, at least to start. To get your catalog over there, you can either export as catalog or copy it, either one will work.
You can find the location of your catalog file (if you don't know where it is) in the catalog settings menu prompt. Both the location and the name will be displayed.
Cheers! -
Connect to Mac from Windows Vista issue
Hi I want to view some files that are on my Mac from my PC (Windows Vista). Here's what I did so far: On my Mac I enabled file sharing, I selected the folders that I want to share.
Now here's the part that confuses me, it asks me to add the users to share the folder with. but do I enter the username and password for my mac or is it the username and password for my PC? What I did was add all the accounts that are on my mac.
I then went on my PC, clicked on network, I can see the mac computer, I can also see my username and folder, I click on it, I then see the drop box but when I click on it I get a network error message that says "Windows cannot access Users public folder drop box".
I don't know what setting I need to enable since I'm very new to this. I can access the files that are on my PC from my Mac just fine. but I can't access the files that are on my Mac from my PC. Do I need to create a new mac account?
I also noticed that when I click on the mac computer from my PC in Network, it doesn't ask me to enter a username and password, could that be the reason I can't connect? Please help.
Message was edited by: Stuart LawrenceThe user names and passwords are the same on both systems. That is not the issue.
The issue is that each user can only connect to the mac from their windows system when they physically log on as user at the mac.
Otherwise it will not even show up in their network neighborhood.
If I boot up the mac and log in as the user, I can connect to the mac from my windows system but the other two users can't.
Likewise if one of them logs in as the user on the mac, I cannot connect to it from my windows system. -
Change a drop down list from read only/invisable on a radiobutton value
Hi All i am new to all this and need a few pointers?
I have a form which was made using Livecycle Designer 8.
On this form are a set of radio buttons (yes/no/NA).
Is there a way to change the state of a drop down list from read only or invisible and display a message after 'no' has been selected on a set of radio buttons?
Thanks in advance.No being in a table shoudl not affect it.....but you will more than likely have to include the path to the object. Without seeing your form it is impossible to tell you what it should be. You can place your cursor in the script editor where you want the reference to the DDList. Then hold down the Ctrl key and move your mouse to point to the field you want to reference. When the cursor hits the canvas it will change to a V. When you get to the field you want click the mouse button and the expression that you need will be placed in the script editor. This is path relative to where the context in which the script will be run. Now you can simply add the "." and whatever method/property that you want to reference.
Hope that helps
Paul -
HT3275 TIME MACHINE GONE... EARLIER, OTHER OS APPS NOT THERE, DAMAGED MAC from what??
MAC: OS 10.5.8, LEOPARD, Purchased in November, 2008. One year later, MAJOR ISSUE OCCURRED! SEE FOLLOWING DETAILED DESCRIPTION.
MAJOR QUESTIONS ARE AT THE BOTTOM! (Included volumes of information, as without it, I don't think anyone could even begin to help me. APPLE COULDN'T AFTER ~2 YEARS!)
"Damaged" Mac, (from what?) OS Apps gone, NOW Time Machine GONE, can't save info fr Mac to Re-Load OS. TRIED the page on how to repair/fix to no avail. I bought my Mac in November of 2008 & paid for Apple Care for 3 years & paid for 1 year of classes. About 1 year after purchase, & nearly one year of classes, I had NOT been told to trash my downloads, but had been told that I would NEVER lose anything, to not be afraid to try things. However, after checking at least 6 times to make sure that the things that I had SAVED, did not go away when "trashed" from downloads, I set my Mac to send all downloads to trash, believing, based on my testing & what I had been told by APPLE, that IF pics, pages, documents, folders, albums, etc had been SAVED, that when sending the same downloads to trash, I would NOT lose any of them. And that they would remain in folders & albums & such.
I walked away from my Mac as I had many downloads, but had happened to leave my iPhoto open & when I passed by I saw that nearly ALL my pics were being DELETED TO TRASH!!! It was the middle of the night, so there was no one to help me. The only option that I had was to BRING BACK ALL 8,000+ FILES TO MY DESKTOP, WHICH of course, STOPPED MY MAC from FUNCTIONING.
I called Apple Care when the next day & they set me up for an hour appointment with the "GENIUSES", who only take 15 minute appointments.. The "GENIUS" was rude... Said, “I have already spent 10 minutes on you!” "What do you want me to do?" I said, "I want all my folders, pics, documents back... AND I want to know what happened?? As I checked 6X to make sure this would NOT happen."
He took my Mac to the back & PUT ALL THE FILES IN ONE FOLDER, AS IF THAT WOULD HELP ME. NO ONE HAD ANY IDEA AS TO WHAT I COULD DO or WHAT HAD HAPPENED, BUT TO DEAL WITH EACH FILE INDIVIDUALLY & PUT IN FOLDERS OR ALBUMS OR WHATEVER. (And YES, I AM YELLING... not at you people, but at APPLE & THE **** I HAVE GONE THROUGH THE PAST NEARLY 3 YEARS!)
They "didn't know" & said that "you must have done something wrong"... "WHAT"???, I asked repeatedly & got the same answer, "I don't know, you must have done something wrong" THEY ARE THE GENIUSES! SURELY ONE OF THEM COULD FIGURE OUT WHAT WENT WRONG??? I was toward the end of my classes & was desperately seeking help for this "mess", instead of learning more about Macs... & that was a total waste of time. I NO LONGER HAD FOLDERS, ALBUMS OR ANYTHING BUT >8,000+ SINGLE FILES TO DEAL WITH MYSELF!!
I spent months & many hours over the next 2 years talking with Apple Care on the phone to NO AVAIL. I would get the "newbies", even when I asked for the "supervisors" or the "specialists" because they were inundated with calls & would transfer to agents who knew only the very basics & after 45-60 minutes, they would tell me that I needed to talk with a "specialist". DUH!!
Toward the latter months, they finally decided that I needed to talk with several "SPECIALISTS" for whom I would have to call & then they would call me back. For a while, they were good about that, not that anything was resolved, then all of a sudden, NO CALLS BACK FROM TWO OF THEM... nothing more was being done for me even though I was still under APPLE CARE!
NO ONE ELSE FROM APPLE could ever tell me just what might have happened, UNTIL MAYBE TOWARD THE END OF MY COVERAGE, BUT THEN they were NOT SURE & the damage had been done for nearly 2 years & I was within 2 months of the end of my contract when I had to have bilateral eye surgery, so I was no longer able to SEE to even deal with Apple Care.
A few weeks back, I thought I would try MacKeeper for a trial... & after getting the "free scan & PARTIAL fix", I "online chatted" with an agent & found that if you ask, you can get a 14 day "Free Trial" that actually clears up everything! So, I went for that. (You have to ask for it, btw!!)
It 'appeared' that MacKeeper was scanning & fixing. I had asked how often one should do this... every 2 -3 weeks... well, that would have meant that my 14 days would have been a moot point, so I tried it on a daily basis for 3 days & it always had "issues" & said it fixed them, but somewhere I found that IT HAD DONE NOTHING!!!
So, I "online chatted" again with a very "knowledgeable guy" who asked if he could take over remotely to check my system to see why MacKeeper was NOT working for me. (I still don't know why it 'appeared' to be working?? And could never get an answer to that one.) Anyway, he took over remotely & "whizzed" through all sorts of stuff & then told me that my MAC WAS DAMAGED!! I asked "as in what?" As in, Launch Agents were missing, for example. I had told the 'Geniuses' when I had my "issue" in December of 2009, that it looked like some of Garage Band, (which I had never used) had disappeared & that it seemed that some of the OS had been deleted along with my files, but they ignored that!
IT TOOK SOMEONE FROM MACKEEPER TO FIND THAT OS APPS WERE MISSING AFTER DEALING WITH APPLE GENIUSES & SPECIALISTS FOR ~2 YEARS WHO HAD NOT A CLUE AS TO WHAT WAS WRONG OR HOW TO FIX IT!!! .......... (WHAT IS WRONG WITH THIS PICTURE????)
Apple-->NO HELP >2.5 yrs...... >3 years paying Apple-->natta. MacKeeper found missing OS Apps in ONE REMOTE VISIT!!!.
THE MACKEEPER GUY SAID THAT I NEEDED TO RE-INSTALL MY OS! To call APPLE... When I told him how I had paid for help & the hours & months of phone calls & frustration with my MAC, he gave me their site to help me to Re-install my OS, but this was a ONE time deal via the internet with only the "trial version". I am past the date... but justifiably so. I, again, "online chatted" with THREE PEOPLE AT THE SAME TIME, who didn't want to help me & who left me hanging for 30 minutes & never came back... grrrrrrrr.
BUT I CANNOT RE-INSTALL MY OS w/out backup with TIME MACHINE, WHICH IS NOT WORKING NOW,......NOT ON MY MAC ANY LONGER!!! [Why??? I have NO idea!!!]
I know that I need to be sure that ALL THAT IS ON MY MAC IS DOWNLOADED TO AN EXTERNAL HARD DRIVE TO SAVE, AS WHEN I RE-INSTALL MY OS, IT WILL CLEAR MY MAC & I WILL START ALL OVER AS I DID WHEN I FIRST GOT THE MAC, SO, I HAD BEEN BACKING UP WITH MY TIME MACHINE.... (OR SO I THOUGHT???), BUT DISCOVERED YESTERDAY, THAT MY TIME MACHINE WAS NO LONGER FUNCTIONING... ONLY "READING?" & NEEDED TO BE RE-DOWNLOADED, as well, which means that what I have on my external HD, (Western Digital MYBOOK) will still be there, but that the RE-INSTALLED TIME MACHINE WILL DOWNLOAD EVERYTHING AGAIN, NOT JUST FROM THE LAST TIME IT WORKED.
I called Western Digital tonight to SEE IF my MYBOOK(s) were working properly. He said that they should come up on my desktop, but they rarely ever have, but for a few moments last night & once tonight. I went to the site that tells one how to "fix" TIME MACHINE PROBLEMS, but had already been there & nothing there worked.
He suggested that I go on an APPLE SUPPORT COMMUNITY FOR YOUR HELP & so I am.
SO, HERE ARE MY MAIN QUESTIONS/PROBLEMS/ISSUES:
*HOW DO I FIND OUT JUST WHAT OS FUNCTIONS ARE MISSING?
*WHAT CAN I DO TO GET THEM BACK BESIDES RE-INSTALLING MY OS WITH MY DISKS?
*IF I AM UNABLE TO BACK UP WHAT IS ON MY MAC ONTO MY EXTERNAL HD, THEN WHAT CAN I DO? I DO NOT WANT TO LOSE ANY OF MY PICS, DOCUMENTS, CREATIVE WRITING, IMPORTANT INFO?
*I AM ON DISABILITY & HAVE NO MONEY TO HIRE A MAC SPECIALIST... (& AFTER MY DEALINGS WITH APPLE'S SPECIALISTS, I AM NOT VERY OPTIMISTIC ABOUT THAT ANYWAY!) Besides, my MAC is ~4 years old, the clicker on the mouse pad has not worked in ages, it has not enough memory...
*HOW CAN I TELL WHAT IS "SAVED" ON MY EXTERNAL HD (MYBOOK), IF WE CANNOT ACCESS IT? (I CAN HEAR IT RUN & FEEL IT RUN, BUT AFTER TRYING TO "CLEAR" IT, IT IS THE TIME MACHINE ISSUE THAT IT KEEPS SAYING IS THE PROBLEM.
(I AM BETTING THAT THERE ARE MANY MORE OS FUNCTIONS THAT ARE MISSING, AS I HAVE BEEN CURSING THIS MAC ALMOST SINCE I GOT IT.)
AFTER I AM "ONLINE" FOR A WHILE, THE "SPINNING BALL OF DEATH" GOES ON & ON & SAFARI MAY JUST CLOSE DOWN... & IT IS NOT JUST SAFARI, THAT JUST HAPPENS TO BE THE ONE THAT I USE THE MOST!
NOTE: *RECENTLY HAVING PROBLEMS SUCH THAT OFTEN WHEN I HIT /.... IT GOES TO SOME OTHER PART OF THE PAGE or deletes the whole thing!
*ALSO, I OFTEN LOOK UP & WHAT I HAVE TYPED HAS TOTALLY DISAPPEARED AS JUST HAPPENED HERE... OMG
*MAY FIND A FEW WORDS IN ANOTHER PARAGRAPH!.... (WHAT IS GOING ON??)
[PLEASE DON'T BE ANGRY WITH ME FOR ALL THE CAPS, AS IT IS THE ONLY WAY THAT I KNOW TO REALLY EMPHASIZE THE SERIOUS STUFF & AS I OFTEN SAY IN FACEBOOK, "YES, I AM YELLING", but it is at APPLE & my Frustration over the past 3 years!]
Thank any & all of you for any help that you can give. Please be VERY SPECIFIC, as I don't "cookbook" so well.
ONE MORE THING:
CAN ANYONE TELL ME IF ANY OF THESE ISSUES COULD HAVE BEEN CAUSED BY A LIGHTENING STRIKE, WHICH FRIED ALL OF MY TV & INTERNET COMPONENTS?? (If so, my insurance will buy me a new Mac, which would be awesome!)... May need to post this as another question, but am “fried” right now & thought I would just add this. [Most say that because these are “software issues” that ‘NO’, lightening could not have been the culprit or even part of all that is additionally going on, that it would have to be a “hardware issue”. If any of you REALLY SAVVY MAC FOLKS CAN TELL ME DIFFERENTLY & HOW TO PROVE IT, THAT WOULD BE AWESOME! As you can see, I desperately need a new Mac.
PEACE!Oh, My! I am so confused & scared. Haven't acted on this or anything else in my life. I am nearly paralyzed with all the issues going on in my life. If ONLY I could GET MY MAC BACK TO PROPER FUNCTIONING. I had issues before the MacKeeper, & lightening strike in March which "fried" all of my components, except this "bloody" Mac, but the problems keep piling on.
Help me, please, someone. I know that you are trying, BDAqua, but I just don't understand?
Yes, that is the window.. says do not open use MacKeeper Downloader, but then shows the "UNINSTALLING MACKEEPER" WEBSITE, which IS MacKeeper's... I don't even know how to do the "Quote Previous Message" for philastokes site, only YOURS & that is NOT what I need.
What is SW???? Calls for Driver 9 For Time Machine, but I think that is related to Time Capsule, which I don't have.
NOTE: SOMEWHERE HERE I SAW SOMETHING ABOUT "LAUNCH AGENTS"... THAT IS ONE OF THE OS PARTS THAT IS MISSING PER MacKeeper... & who knows how many others? Clearly, something has happened to my TIME MACHINE & MY EXTERNAL HD, (MyBook). MacKeeper said that my system was damaged, e.g. "LAUNCH AGENTS" & THAT I NEEDED TO RE-INSTALL MY OPERATING SYSTEM, but without having a FUNCTIONAL BACK UP, I WILL LOSE EVERYTHING.
WESTERN DIGITAL, [MyBook External HD which I used for Time Machine Back up Storage] COULD NOT HELP ME UNTIL I GOT MY "DAMAGES" FIXED & of course MACKEEPER SAID TO CONTACT APPLE OR THEIR "GEEK ON DEMAND" VIA EMAIL, which I have not!
ALL ATTEMPTS AT "FIRST AIDS" FAILED OR WERE NOT AVAILABLE!
What you, BDAqua sent me, I did, but no change... Your "procedure", not the websites.
It is hard to tell from the Philastokes writing what is to BE used & what NOT to use???
Under:
SEP 21
Posted by philastokes
MacKeeper – also known as 911 Bundle‘ in the App store — yes, you’ve seen the ads all over the internet, pop ups on your favourite webpages, it seems to be everywhere.
Many people that download and use MacKeeper experience severe problems as a result. My advice regarding this program is:
***DO NOT USE IT!***
It is extremely dangerous, particularly its Fast CleanUp option. If you are in any doubt, have a read through some of the several hundred comments below this post. If you have already installed MacKeeper and wish to remove it, read on.
IS THIS THE EXAMPLE OF WHAT NOT TO USE??? ONLY SHOWING US WHAT NOT TO USE???
Then he states this:
Uninstalling MacKeeper 2012
If you have used MacKeeper to encrypt any data, unencrypt it now. If you remove MacKeeper without unencrypting your data first, you will not be able to access it later. This only applies to data encrypted with MacKeeper, and not data encrypted using Mac OS built-in encryption services or using any other program.
Once that is done, you can follow MacKeeper’s uninstall instructions here:
http://help.mackeeper.zeobit.com/Manual/GettingStarted/UninstallingMacKeeper.htm l
These instructions promise that they will remove all MacKeeper’s associated files (see the note ‘Important’ at the bottom of their page). However, you may wish to do Step 4 in the procedure below for earlier versions of MacKeeper to check MacKeeper does not have access to your Keychain.
IS ABOVE WHAT NOT TO USE???_________________
Mine is NOT an earlier version of MacKeeper. I installed in 2012, so it is not clear... but I am guessing that that is what he meant?? Then I read on, & am not sure about a lot of things.
I have NO IDEA whether I have encrypted anything via MacKeeper. I don't even know what encrypting is or whether MacKeeper DID THAT WITHOUT MY KNOWLEDGE??
Uninstalling earlier versions of MacKeeper
If you have a version of MacKeeper earlier than MacKeeper 2012 you should follow the procedure below. You may not find ALL of the following, but any you do find should be removed.
Preparation:
i. Again, a warning: if you have used MacKeeper’s encryption feature, be sure to unencrypt before you uninstall MacKeeper.
Time Machine
ii. If you use Time Machine, leave it connected and do the Time Machine Step (TM step) where indicated. Instructions for the TM step are given in the box in step 1 below.
Clones
iii. If you use a clone without archiving, disconnect the clone and run the procedure below on your internal disk. When it is complete and you have verified everything is OK, connect your clone and wipe the partition using Disk Utility. Then make a new clone.
iv. If you use a clone with archiving, reboot into your clone now and run the procedure below on the clone first. Then shutdown you computer, disconnect the clone from the system and reboot into your internal drive. Run the entire procedure again on your internal drive.
v. If you have anything in the Trash, empty it now before you start.
My Time Machine says "IT IS NOT CONFIGURED", "BROWSE OTHER TIME MACHINE DISKS... (There are none there, only empty window.) & "OPEN TIME MACHINE PREFERENCES". WHEN I TURN IT ON, A BLANK WINDOW OPENS UP WITH ONLY ONE OPTION, "TURN YOUR TIME CAPSULE ON".
I DON'T HAVE THE TIME MACHINE CAPSULE!So, what do I do here?___________
I DO have TIME MACHINE IN THE UPPER BAR & THE ICON IN MY DOCK.
I don't know what a "clone" is... sort of, (thought it was an "alias/copy", but am probably wrong?? I have no idea whether it is being used or not?? There may be tons of clones on my Mac, or are they "aliases" from the original issue ~3 years ago. NONE that I intentionally put in!
How do I know if I am "archiving" and/or how do I disconnect the clone... "to run the procedure below" on my internal disk?
Then How Do I Connect My Clone, (when I don't even know what it is?) and wipe WHAT PARTITION? (I don't have access to my Time Machine or my EXTERNAL HD, (MyBook) where the Time Machine HAD been backing up my Mac. My MyBook won't even show up on my desktop.
WHAT IS THE CLONE? .... "IF I USE A CLONE WITHOUT ARCHIVING" VS. "IF I USE A CLONE WITH ARCHIVING".... I HAVE NO IDEA WHAT THIS MEANS???
I HAVE STUFF IN TRASH, BUT AM AFRAID TO DELETE IT... SO DO I BRING IT ALL BACK TO MY MAC? I have so many things brought back from trash.
The Uninstall Procedure:
Once you have prepared everything as above, you’re ready to start the uninstall procedure.
1. If MacKeeper is running, quit it. From the sidebar in any Finder window, choose your hard disk icon and go to your Library folder. Look in the Application Support folder for the folder inside it called ‘MacKeeper’:
/Library/Application Support/MacKeeper
Click on the folder once.
TM Step
If you are using Time Machine do the TM Step now.
Enter Time Machine via the TM icon on your menubar at the top of your screen.
Click the little gear/cog in the Finder window and choose ‘delete all backups of xxx file’.
Enter your Admin password to confirm the delete. Exit Time Machine and then…
If you don’t use TM or after you have completed the TM step, hold down the ‘command’ key and press the ‘delete’ key once to send the file to the trash.
HELP!!------>
I DO USE TIME MACHINE, BUT IT IS NOT WORKING NOW NOR IS THE EXTERNAL HDI CAN'T ENTER TIME MACHINE!
And in Finder, what is the "gear/cog"?? And what are the xxx files? Are they all MacKeeper files???
Why would one complete the TM step IF one doesn't USE TM or have access to it.
*****How do I get my TM back???? _____________
2. Still in Library, look for and trash any of these you find in the same way, remembering if you have Time Machine to do the TM step first in each case:
/Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus
/Library/LaunchDaemons/com.zeobit.MacKeeper.plugin.AntiTheft.daemon
3. If you are using Lion, use the ‘Go’ menu in Finder’s menubar and hold down the ‘option’ key. Choose ‘Library’ from the menu (yes, this is a different Library folder from the one you were just in). If you are using Snow Leopard or Leopard, just click on the little ‘Home‘ icon in the Finder sidebar and navigate to the Library. Then trash any and all of these that you find, remembering to do the TM step (if applicable) first in each case:
Home/Library/Caches/com.zeobit.MacKeeper
Home/Library/Caches/com.zeobit.MacKeeper.Helper
Home/Library/LaunchAgents/com.zeobit.MacKeeper.Helper
Home/Library/LaunchAgents/com.zeobit.MacKeeper.plugin.Backup.agent
Home/Library/Preferences/com.zeobit.MacKeeper.plist
Home/Library/Preferences/com.zeobit.MacKeeper.Helper.plist
Be careful not to delete the wrong files: only those that have got the words ‘zeobit’, ‘MacKeeper’, ’911′ or ’911bundle’ should be trashed.
Since MY TM is not functioning properly, what do I do? I am so lost?
4. Go to Applications > Utilities > Keychain Access.app and double click on it. Notice the padlock in the window is up there on the left, rather than down the bottom. Click on it and enter your admin password. Now go through all the items in the ‘Keychains‘ list (such as Login, System, Root) with ‘All items’ selected in the ‘Category’ list. Anything you find related to ‘MacKeeper’ or ‘zeobit’, click on it, then choose Edit > Delete from the menu.
(Thanks to Al for also mentioning this point in the Comments below! ).
5. Open the Activity Monitor utility (Applications>Utilities>Activity Monitor.app), make sure ‘All Processes’ is showing in the drop down menu just over on the right of the dialogue box, then scroll down the list and see if any processes called ‘MacKeeper’, ‘zeobit’ or ’911 bundle’ are still running. Older versions of MacKeeper may have a ‘WINE’ process running, so also look for ‘wine’. Anything you find, click on it and hit ‘Quit Process’ (top left).
6. Go to your Applications folder from a Finder window and select MacKeeper (if you have Time Machine, do the TM step now). Then, hold down ‘command’ and press ‘delete’ once. If you assigned MacKeeper to be pinned in the Dock, be sure to also drag the icon off the Dock and release it anywhere over the desktop. It will, satisfyingly, disappear in the ‘poof’ of a cloud.
Time Machine issue for me again!!
7. When you’re done filling up your trash can with all this junk, click on the Finder> Empty Trash.
8. Go to
> System Preferences > Users & Groups (or ‘Accounts’ for Snow L) | Login Items
If you see anything to do with MacKeeper in the list of items there, highlight it, then click the little minus ‘-’ button near the bottom of the list.
9. Restart your Mac. Everything should be back to normal, but check the Activity Monitor one last time to be sure.
10. After restart, be sure to fix your system permissions. If you encounter any problems that you did not have before, fix the ACLs too.
**If you are running a clone, remember to follow the instructions given above under “Preparation: Clones”.**
Supplementary: If you have a problem with MacKeeper pop-ups while using your browser, try clearing out the caches, like this:
In Safari menubar, choose ‘Safari > Reset Safari’. Make sure all the options are checked.
This will not only clear out your caches, but everything else stored by the browser. Don’t worry, it won’t affect your bookmarks, but it will reset your ‘top sites’ and history.
In Firefox menubar, choose ‘Tools > Clear Recent History…’ and choose ‘Everything’. Again, it’ll clear everything out but won’t delete your bookmarks.
Obviously, if you use any other browsers like Opera or something you’ll have to find the same options for those too.
Related Posts
block MacKeeper and other browser ads
NOTES
1. If you have any problems carrying out the steps, try starting your Mac up in Safe mode, and then running the procedure.
2. You can safely ignore any MacKeeper files that are in the Logs, BOM or Receipts folders.
3. If you have only downloaded the MacKeeper package but not ran the installer, you only need to send the .pkg file in your Downloads folder to the Trash. That’s it!
Acknowledgements
This post has been refined and improved over time thanks to suggestions and replies made in the Comments and on Apple Support Communities. Thanks especially to Al, Lyndon and Jack.
BDAqua, Is there any way for me to directly contact PhilStokes directly to have him read all that we have shared here, since he is the writer & obviously has had the experience & could possibly "Walk me through this" & answer some of my questions & asuage my fears??
Anything that YOU can do to continue to help is also greatly appreciated. I am doing nothing until I know what to do, with all the other issues that are going on, I just don't know what to do?? It is NOT simple as you can see!
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
BDAqua wrote:
As for the site that you gave me to Un-Install... are you sure? As that is MacKeeper/Zeobits' site! Andyou & everyone else said NOT to use their Un-Install???
OH Oh, if true something is redirecting your request, & guess what I think is doing it, or are you clicking on the zeobit kink on that page???
You should be seeing this...
Wonder why no one else is responding to my questions???
Feel free to start a new question, perhaps that'll work!?
Find that I am missing the "driver" for my external HD, & since it is so old, I can't find how to do it online.
You shouldn't need any SW to use the drive!???
Maybe you are looking for
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