Automatic Creation of Business Partens in Service Desk
Hello!
I ma about to set up the Service Desk functionality in SAP Solution Manager 4.0
If I try to create (automatically)the Business partner from DSWP --> Operations --> Service Desk
and choose "Create Business Partner" I receive the error:
<b>DSWP settings unknown</b>
What should be done to avoid this error?
Are IBase also important for this issue?
Thank you!
regards
Hi Thom,
Start DSWP, Menu : Settings -> Global Settings -> Click "Layout" Tab, Check Show "Solution Landscape", Ok,
Go back to "Create Business Partner"
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I'm creating automatically BP using Tcode FLBPD1 (singular) and MDS_LOAD_COCKPIT (massive).
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If you are creating customers from BP. i.e. first the BP will get created and then customer gets created, the way system behaves is that it creates the BP and get a number is generated for it, then it goes and create a customer with the same number by passing the number already created as BP.
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It is advisable to have the same login name for the satellite systems and SOLMAN user.
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You need to create a business partner only once by the above method, even if you have a number of satellite systems.
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My idea is not to provide specific function modules but to give an approach in solving a problem or satisfying a requirement.
Here I have cited some examples of FMs to help out. There may be many more depending on the version and release level.
for e.g
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BP has been defined as employee.Hi,
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It is advisable to have the same login name for the satellite systems and SOLMAN user.
Business partner can be created thru tcode DSWP -> Select Solution -> Edit -> Create business partner.
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Hello!
I would like to set up the business partners for Service Desk in SAP Solution Manager.
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For the SAP SRM 5.0 I get only one user (SOLMAN<SID><CLNT>), meanwhile I set the data selection to blank.
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ThomThank you very much!
The problem is solved!
Im my case was necessary to apply SAP Note 1055630.
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regards!
Thom -
No users are shown for Service Desk functionality in SOLMAN
Hello!
I would like to set up the business partners for Service Desk in SAP Solution Manager.
If I choose the solution and execute "Edit --> Create Business partner"
no users are shown under the system.
Especially for the SAP R/3 4.7 system it is the case.
If I change the data selection for an earlier time or leave blank, the situation does not change, meanwhile I have enough users in the satellitesystems.
<b>How can this problem be solved? </b>
Thank you very much!
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ThomHi,
Answering your question!
Ans. 1. Either user should have SAP_ALL + S_RFC.. it is very important to have S_RFC object. SAP excluded S_RFC from SAP_ALL for the security reason.
or , any user should have authority to create and delete users + S_RFC, S_RFCACL & S_T-CODE.. I just did my setup, so I remember after searching for long long....
Ans. 2. you need the following RFC's for sattelite system;
>>> SM_<SID>CLNT(CLIENT#)_READ
>>> SM_<SID>CLNT(CLIENT#)_TRUSTED
>>> SM_<SID>CLNT(CLIENT#)_TMW
you should see them in solman sm59.... make sure you use proper user with proper OBJECT. other wise, u'll see bunch of dumps every hour.. Let me know if you need any other help!!
Thanks,
I hope this will fix your problem -
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HI Experts
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SimonThis was also our problem.
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Hello!
I would like to set up the business partners for Service Desk in SAP Solution Manager.
If I choose the solution and execute "Edit --> Create Business partner" for the SAP R/3 4.7 then I get the warning no users are shown under the system.
If I log onto the satellite system and make some changes in su01 or pfcg the situation does not change.
<b>How can this problem be solved?</b>
Thank you very much!
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ThomThank you very much!
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Processing Class CL_DOC_PROCESSING_CRM_ORDER
Processing Method CRM_ORDER_EXEC_SMART_FORM
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Help is appreciated.
Thanks
Leonardo De AraujoThanks.
I also found this: Note 1041455 Partner dependant actions are not executed
By the way, I assume that if I want to debug the Process method of the process type, I need to set it to 1 (as you said) and run the report. Otherwise the breakpoint is not reached.
What is the report name?
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Leo -
Automatic Message Processor Assignment In Service Desk Message
Dear Expert,
We have configured Service Desk as per the web log in the following link
[/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i|/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i]
Everything is working fine. We have set the rule as per SAP Component assignment.
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the correct support team but not the Message Processor included in that team.
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ParthaHello Partha,
In that article it states:
Assign Business Partner to iBase Components.
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To be able to assign automatically some type of partner to the message transaction, we have to assign those partners directly to the iBase Component.
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Paul -
Service desk settings, automatic email status message change
Hi,
I'm working at Solution Manager 7.0 SP16. I've configured and working Service Desk scenario and it works. Now I'm trying configure automatic email at status change of messages, but It doesn't work
I'm following spro transaction, and SAP Note 691393. I am configuring Service Desk Specific Scenario Settings -> Automatic Email at status change.
I've checked:
- SCOT is correctly configured and working OK.
- Business partners emails are mantained.
I made the configuration suggested as described SAP Note 691303 SAP Tutor. Following SAP Tutor I go to transaction sppfcadm->select crm_order->botton "define action profile and actions"->Action Profile(left view) and SLFN0001_ADVANCED(right view)->mode change->new entry... I follow the next slides at SAP Tutor.
At the end, when I check results, I go to the support message (transaction crm_dno_monitor) to edit-> Fast Entry->service process->status->In process and I press button save. So I go to Transaction data->Actions but any about the send mail action
Please could you help me??
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Raul AguilarHi Mahantesh,
The settings that I've defined at the start condition are:
Transaction sppfcadm->select CRM_ORDER->button "Condition Configuration"->button technical names on->select action AI_SDK_STANDARD(double click)->change edit mode->right frame button create and select the new condition "Send an email to the author when status of message changes"->start condition tab->button edit condition->Name: Zsend_email->Condition definition:User status->Operators "="->constant "status profile"->SLFN0001 "Service Desk Status header"->Status E0002 "In process"->boton transfer condition->save button. At the end I have:
&CRM Service Process.User =
Status& E0002SLFN0001
I create a new support message (help->create support message) -> transaction crm_dno_monitor->open the support message just created->button change->fast entry->service process-> status->In process->button save
In order to test I go to Transaction data->Actions:
I've a line: wth a red circle, Action="send an email to author when status of message has changed" and start condition:
&CRM Service Process.User =
Status& E0002SLFC0001
Please could you help me?
Thanks and regards
Raul -
Service Desk Settings, Automatic Email at status change of messages
Hello experts,
I need your help about this:
I am configuring Service Desk Specific Scenario Settings -> Automatic Email at status change.
I made the configuration suggested as described SAP Note 691303. Also I configured the status profile SLFN0001 in transaction DNO_CUST01, and the Action profile SLFN0001_STANDARD, both for the SLF1 (Service basis message), but still when we change the status of messages, the email is not generated in SCOT, overview of send orders.
I want to clarify that the configuration made for the action of send email was in transsaction SPPFCADM, selected DNO_NOTIF, and push Define Action Profile and Actions, then selected the Action profile SLFN0001_STANDARD for making he ocnfiguration as suggested in note 691303.
SCOT is correctly configured and working OK.
Business partners emails are mantained too.
Thank you very much.
Hector LongarteHello. Thanks to all of you for your comments. I am answering to your questions below:
Have you assign proper partner function to every status in action?
I do not know where can I make this assigment. I am thinking that this may be the cause. Please I kindly ask you to give me orientation about this.
Have you defined condition for defined action?
Yes, the condition was defined thru SPPFCADM. Now, I wonder if this must be configured for CRM_ORDER application as described in note 691303, or for DNO_NOTIF ??
Have you maintained user deatils on identification tab in BP?
Yes, the Business partners and emails adresses were correctly mantained.
The configuration we are talking about and you want to change, is it regarding SLFN (Service Desk Messages) or SLF1 (Basis Service Message)?
I supose that for Service desk messages we must configure SLFN, and not SLF1. Right?
In DNO_CUST01, we have SLF1. We have not made any configuration in DNO_CUST04, it is still as original standard. Please let me know if we are right.
You want to send an aut. email notification when status of SLF1 changes?
We want to send email notifications to the message creator about the status change of service desk messages.
Thank you very much.
Best regards.
Hector Longarte.
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