Automatic incidents in Solution manager
Hello all,
At first, I am not SolMan consultant...so maybe my issue is not so difficult for you.
Customer use FM AI_CRM_IM_INCIDENT_CREATE to automatically create incidents in some cases.
They added some customer fields to the incident (message type ZMIN). This field created using standard functionality and stored in standard table
CRMD_CUSTOMER_H.
But FM AI_CRM_IM_INCIDENT_CREATE cannot fill CRMD_CUSTOMER_H when incident is created.
What's wrong? Do you have any advice?
Than you a lot,
Dimitrij
Hi Dimitrij,
If you serf the FM AI_CRM_IM_INCIDENT_CREATE there is not code for filling CUSTOMER_H and CUSTOMER_I.
That's why this is not filling so you need to search other FM/CLASS or create own copy f.e. from AI_CRM_IM_INCIDENT_CREATE and add filling of this parts.
Regards Dan
Similar Messages
-
Automatic activity Enable Solution Manager Usage failed
Hi All,
I tried to perform automatic activity Enable Solution Manager Usage. But it failed. In log I found:
In sm37:
Could you please help me to resolve this issue?
Thanks a lot,
AlexanderHello Aleksandr,
Below notes describe solution which is the same as yours
2001589 - In Solution Manager Setup step "Activate BW content for RCA" fails with error in InfoObject 0SMD_NOEX
1580108 - Setup Technical Monitoring: Error in BI Content Activation
BR,
K. -
Transfer Incidents from Solution Manager to another Solution Manager
Hi SAP experts,
Do you have any idea how to transfer incidents from one SolMan to another? Can this be done via LSMW? What are the pre-requisites? Thank you.
regards,
GraceHi,
In such case , As Michal said, you can go for external integration like connection solution manager incident management to other system incident management
check connect service desk to service desk, I am not sure, this helps to move the already created tickets to new system. But you can check.
Thanks
Jansi -
Automatic creation of business partners in Solution Manager system in Charm
When I automatically create business partners in the Solution Manager system from the users in the satellite systems, they are created of type "Business Partner (Gen)" and they are not associated to the user with the same name id in the Solution Manager system, but they are connected to the remote users in the satellite systems. For this reason I change manually every business partner making it of type "employee" and connecting it to the user in the Solution Manager system. In this way I can use it like partner function. Is this the correct procedure to follow? If not, what do I have to do? Which is the correct way to generate business partners in the Solution Manager system from the users in the satellite systems?
Thanks
AntonelloHi,
It is advisable to have the same login name for the satellite systems and SOLMAN user.
Business partner can be created thru tcode DSWP -> Select Solution -> Edit -> Create business partner.
You need to create a business partner only once by the above method, even if you have a number of satellite systems.
Once the BP is created , go to tcode BP -> select the business partner -- > In the Identification Tab, enter the systems which will be accessed by the user. Here you can also give the SLM system ID in addition to the other satellite systems.
The employee connection process which you do is correct
Rgds
Abhijit -
How do we make automatic and mass transports via Solution Manager
How do we make automatic and mass transports via Solution Manager ..
how can we do this is there any specific procedure please let me know
Regards
KarthikTo attempt a new chat session...
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
http://helpx.adobe.com/x-productkb/global/service1.html -
Solution Manager 4.0 and SLD automatic population
Our Solution Manager 4.0 installation was failing repeatedly while importing the CIM objects into the SLD. So here is what we did:
1.During installation we pointed the Solution Manager data supplier to the production SLD. The production SLD is on 640 wheras this is on 700.
2.After installation we created the Solution Manager (Admin) SLD by creating all necessary roles, groups, users and started importing the CIM and the delta.
3.We setup the data supplier of the production SLD to populate the Solution Manager (Admin) SLD. It looks like it is not getting populated and we got the following error in the production SLD:
#73 01/09/2007 12:39:15.173 [Thread-124] WARNING com.sap.lcr.sagent.BuilderDirector: Warning: SLD target system http://host:50100/sld sld/active not available (incoming data will be ignored).
Thrown:
com.sap.lcr.api.cimclient.CIMClientException: Received response is not a CIM Operation Response! Check "http://host:50100/sld" is the correct URL for the SLD CIM Object Manager and that user "user" has access to the SLD via http.
at com.sap.lcr.api.cimclient.HttpRequestSender.processResponse(HttpRequestSender.java:434)
at com.sap.lcr.api.cimclient.HttpRequestSender.send(HttpRequestSender.java:581)
at com.sap.lcr.api.cimclient.CIMOMClient.sendImpl(CIMOMClient.java:195)
at com.sap.lcr.api.cimclient.CIMOMClient.send(CIMOMClient.java:147)
at com.sap.lcr.api.cimclient.CIMOMClient.getCIMClass(CIMOMClient.java:538)
at com.sap.lcr.api.cimclient.CIMClient.getCIMClass(CIMClient.java:1185)
at com.sap.lcr.api.cimclient.CIMClient.getCIMClass(CIMClient.java:1196)
at com.sap.lcr.api.cimclient.CIMClient.ping(CIMClient.java:290)
at com.sap.lcr.sagent.BuilderDirector.performWork(BuilderDirector.java:621)
at com.sap.lcr.sagent.BuilderDirector.performWork(BuilderDirector.java:545)
at com.sap.lcr.sagent.BuilderDirector.run(BuilderDirector.java:459)
But this is the URL we use to go to the Solution Manager SLD!!! and the user is also correct.
1.I want to setup a way where the Solution Manager (Admin) SLD is populated from the production SLD every so often thru SMSY_SETUP -> Expert Settings -> Write back into SLD.
2.I want to use this Solution Manager (SLD) as the Admin SLD for NWA.
3.How do I know that the Object Manager of is up/down in the Solution Manager(SLD) and maybe restart it, while I can see that the SLD server is up.
3.I Manually setup some of the technical systems in the Solution Manager SLD by logging onto it http://host:port/sld, but I cannot see those in System Landscape in Solution Manager.
Can somebody please tell me how I can proceed from here.
A quick response would be appreciated with points.Hi, we have server AIX and ORACLE for SAP BI7, we have SP12 in ABAP area and SP9 in J2EE area.
So i need same SPs in ABAP and JAVA for multiples notes recomending that, and fix the GIS Maps in Web.
So BASIS sayme SM is not compatible by Hardware, i not understand.
We only need Solution for download SP13 and packages the Java Stack.
Some guide for check Harware Requeriments the SM ?
Exist some new update to ASAP for BI, looking the new versions ? -
How to register automatically to solution manager "SMSY"
Hi,
I am quite new in the solution manager, Please advise how can i register my others sap system to the solution manager "SMSY" so i no need to key in manually the data.
is that any document / link regarding this ?
Thank you and Best Regards
Fernand Lesmanahow to create systems in smsy
https://websmp202.sap-ag.de/~sapidb/011000358700000894082006E.sim
New guded procedure for EHP1
https://websmp202.sap-ag.de/~sapidb/011000358700001927282008E
https://websmp202.sap-ag.de/~sapidb/011000358700000316542009E/Procedure_Configuration.exe
Hope it solves ur problem
Regards
Prakhar -
Hi Gurus,
in our project we are having to work through solution Manager. I am new to the solution Manager environment.
a) Is there any link that helps us understand the basics of working on solution manager.
b) Also, i understand we need to give the transaction codes that we work on in solution manager. (But in HCM as we work in the IMG the transaction code is always seen as SPRO for most of the configuration)
c) How do we set the T Codes for entire configuration?
We have the sub modules
a) Personnel Administration (Recruitment Included)
b) Organisation Management
c) Time Management
d) Payroll
e) Personnel Development (PMS- OSA)
f) Training and event Management
g) ESS and MSS
Awaiting your reply and Thanks in advance
Regards
RRThe SAP Solution Manager application management solution facilitates technical support for distributed systems u2013 with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. A centralized, robust application management and administration solution, SAP Solution Manager combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.
With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. And, as a customer of SAP, you have full access to the core SAP Solution Manager for no extra charge.
SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.
SAP Solution Manager features and functions include:
SAP Business Suite implementation and upgrades u2013 SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.
Change control management u2013 SAP Solution Manager controls all software and configuration changes of the IT solution. This includes the approval process for change requests, the deployment of changes, and later analysis of changes. This ensures quality of the solution and enables traceability of all changes.
Testing u2013 SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
IT and application support u2013 The service desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.
Root cause analysis u2013 The diagnostics functions in SAP Solution Manager allow identification, analysis, and resolution of problems, even in heterogeneous environments. This helps to isolate general performance bottlenecks, to isolate exceptional situations, to record the activity of single users or processes, and to identify changes to the productive landscape. As a result, problem resolution is accelerated and business availability increased.
Solution monitoring u2013 SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.
Service-level management and reporting u2013 SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.
Service processing u2013 SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.
Administration u2013 Administration tasks are mainly executed locally on the involved systems, but can be accessed and triggered from a central administration console. The administration work center in SAP Solution Manager offers a central entry point and unified access to all SAP technology.
The concept is very user friendly and can be easily worked on. Thank you friend for your response.
i used solar 2 and was able to work further.
Regards
RR -
what is solution manager?
Hi,
SAP Solution Manager is a centralized, robust solution management toolset that facilitates technical support for distributed systems -- with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. It combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.
With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. As part of SAP NetWeaver, SAP Solution Manager is included in the annual maintenance fee for SAP solutions.
SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.
SAP Solution Manager features and functions include:
mySAP Business Suite implementation -- SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.
Global rollout -- The toolset eases process standardization and harmonization across organizations and locations by providing proven methodologies and all necessary functionality. You can more easily implement standardized settings at local sites, because configuration settings needn't be re-entered into local components.
Synchronization of custom settings -- With SAP Solution Manager, you can maintain consistency as you customize your heterogeneous IT environment. It enables safer administration of customization, less error-prone replication of custom settings, and simpler consistency checks. SAP Solution Manager reduces manual synchronization efforts by automatically distributing custom settings to various systems simultaneously, and by centrally managing all requests to synchronize settings.
Testing -- SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
IT and application support -- The support desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.
Solution monitoring -- SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.
Service-level management and reporting -- SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.
Service processing -- SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.
follow the links,
My weblog for Testing via solman
/people/community.user/blog/2006/12/07/organize-and-perform-testing-using-solution-manager
Also the foll links:-
http://service.sap.com/rkt-solman
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce0b74e3-0601-0010-29a0-f2a6af98ef06
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5348ada6-0301-0010-f38f-a5076178843e
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5d29d690-0201-0010-2f9f-a0f957dee385
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd64605111fd
https://forums.sdn.sap.com/click.jspa?searchID=4444970&messageID=1050611
http://help.sap.com/content/documentation/solutionmanager/index.htm
SAP Solution Manager Ready [original link is broken]
Please reward points. -
Regarding Monitoring Service for Solution manager
We need to configure "Monitoring" services in SAP solution manager 7.0.
Could somebody suggest us what are the main tasks we need to consider for doing Monitoring settings.
How many Minimum servers required to configure Monitoring services in solution manager system.
Also if any good document reference for this?
ThanksHi Jai,
welcome to sdn.
COMPONENTS & TOOLS OF SAP NETWEAVER
SAP Solution Manager
The SAP Solution Manager application management solution facilitates technical support for distributed systems u2013 with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. A centralized, robust application management and administration solution, SAP Solution Manager combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.
With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. And, as a customer of SAP, you have full access to the core SAP Solution Manager for no extra charge.
SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.
SAP Solution Manager features and functions include:
SAP Business Suite implementation and upgrades u2013 SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.
Change control management u2013 SAP Solution Manager controls all software and configuration changes of the IT solution. This includes the approval process for change requests, the deployment of changes, and later analysis of changes. This ensures quality of the solution and enables traceability of all changes.
Testing u2013 SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
IT and application support u2013 The service desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.
Root cause analysis u2013 The diagnostics functions in SAP Solution Manager allow identification, analysis, and resolution of problems, even in heterogeneous environments. This helps to isolate general performance bottlenecks, to isolate exceptional situations, to record the activity of single users or processes, and to identify changes to the productive landscape. As a result, problem resolution is accelerated and business availability increased.
Solution monitoring u2013 SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.
Service-level management and reporting u2013 SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.
Service processing u2013 SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.
Administration u2013 Administration tasks are mainly executed locally on the involved systems, but can be accessed and triggered from a central administration console. The administration work center in SAP Solution Manager offers a central entry point and unified access to all SAP technology.
SAP Solution Manager as the name suggests is for managing the whole gamut of SAP and Non-SAP solutions in the IT Landscape of an organisation. It provides you the tool, content and gateway to create, operate, manage and monitor your solutions over time.
It provides a range of scenarios to support this. Extending from project management to Solution Monitoring to Service Desk to E-learning Management, it provides an efficient way to carry out a plethora of business tasks.
SAP Solution Manager is the successor to ASAP ValueSAP. SAP Solution Manager helps in implementing and managing complex system landscapes. Globally systems are getting distributed across geographies and business processes cover more than one system. In such complex scenarios, integrating technical and business requirements is important for the success of IT. SAP Solution Manager provides SAP customers with an efficient means of handling both the technical and business process side of solution implementation .
As part of SAP Solution Management Solutions, the customers receive best practices relating to:
- Global Strategy and Service Level Management
- Business Process Management
- Management of MySAP Technology
- Software Change Management
- Support Desk Management
SAP delivers this using support programs during implementation of the system solution. Some of the benefits of using SAP's Solution Manager are that it helps:
- Manages the technical risk associated with the implementation of the solution ensuring technical robustness
- Helps leverage users core competencies in implementing solutions
- Ensures solution works as intended with best practices built in.
see these links...
http://www.ne-sap-solution-manager.com/
http://www.saptechies.com/category/sap-solution-manager/
thanks
karthik
reward me if usefull -
Implementing the Enterprise Support in Solution Manager
Hi Experts,
Can anybody tell me what are the pre requisites to implement Enterprise support in solution manager?
Also let me know what are steps involved in implementing the enterprise support.
Thanks in Advance
HariHello Hari,
In order to implement Enterprise Support your organization should registered as a Value Added Reseller(VAR) with SAP. You can get all the required documentation under https://websmp104.sap-ag.de/solutionmanager --> Information for VARs, ASPs and AHPs which is in the left hand side of the page. However, you need to have a S-user ID of the VAR.
The following are the steps need to perform in implementing the Enterprise Support firmly known as Service Desk for VARs.
1. SAP Solution Manager basic settings (IMG)
a) Initial Configuration Part I
b) Maintain Profile Parameters
c) Maintain Logical Systems
d) Maintain SAP Customer Numbers
e) Initial Configuration Part II
1) Activate BC Set
a) Activate Service Desk BC Set
b) Activate Issue Monitoring BC set
c) Set-up Maintainance optimizer
d) Change online Documentation Settings
e) Activate Solution Manager Services
f) Activate integration with change request Managemnt
g) Define service desk connection in Solution Manager
2)Get components for SAP Service Market place
a) Get SAP Components
3) Get Service Desk Screen Profile
a)generate Business Partener Screen
4)Copy By price list
a)activate Service Desk BC Set
b)Activate Issue Monitoring BC set
c)Set-up Maintainance optimizer
f) Business Add-In for RFC Connections with several SAP customers
g) Business Add-In for RFC Connection of Several SAP Cust. no.
h) Set-Up SAP Support Connection for Customers
i) Assign S-user for SAP Support Portal functionality
j) Schedule Background Jobs
k) Set-Up System Landscape
l) Create Key Users
m) Create Message Processor
2. Multiple SAP Customer Numbers
a) Business Add-In for RFC Connections with several SAP customer numbers
b) Set-Up SAP Support Connection for Customers
3. Data transfer from SAP
a) Data Transfer from SAP
4. Create u201COrganizationu201D Business Partner
5. Service Provider function (IMG)
a) Business Add-In for RFC Connections with several SAP customer numbers
b) Business Add-In for Text Authorization Check
c) Activate BC Set for Service Provider
d) Activate Text Types
e) Adjust Service Desk Roles for Service Provider Menu
6. Service Provider: Value-Added Reseller (VAR)
a) Business Add-In to Process Actions (Post-Processing Framework)
b) Activate BC Sets for Configuration
c) Create Hierarchy and Product Category
d) Set-Up Subcategories
e) Create Business Partner as Person Automatically
f) Set-Up Automatic Confirmation of Messages
g) Maintain Business Partner Call Times
h) Set-Up Incident Management Work Center
7. Work Center (Web UI)
a) Activate Solution Manager Services
b) Assign Work Center Roles to Users
Hope it helps.
Regards,
Satish. -
Using HR data in R/3 to create business partners in Solution Manager
Is it OK for me to setup Solution Manager to automatically download HR data from R/3 to create the Business Partners (employee role) in Solution Manager?
We have setup SAP CRM 4.0 to automatically download the HR data and create Business Partners (employee role) in CRM. Since Solution Manager has the CRM component in it, I assume we can do it as well in Solution Manager.
Regards,
Mel Calucin
Bentley SystemsWe did it, i don't see the problem...
-
Creating a new user in solution manager?
Dear All,
How to create a new user in solution manager for creating an incident?prathish5,
I did this in our SolMan by following the instructions provided by a SAP document called: "Service Desk VAR Setup Master Data". I got it from the Support Portal, though I can't seem to find it now so I can't provide a link at this time.
Anyway, assuming that your SolMan is already able to download your master data (and/or your customers', if you are a VAR), these are the steps suggested by the guide:
1) The message creator (aka Key User) should have the following authorization roles:
SAP_SUPPDESK_CREATE
SAP_SUPPCF_CREATE
SAP_SMWORK_BASIC
SAP_SMWORK_INCIDENT_MAN
See also SAP note 834534.
A best practice is to create a Z copy of all of these roles (use transaction PFCG), so you can manage them and change them around if you need to. Just make sure to "activate" all the authorizations of your copy of the roles:
- Open the roles in tr. PFCG;
- Select Authorizations, and choose Change authorization data;
- If you get a yellow semaphore, be sure to review the authorizations and fill them according to your security policy. You can assign global permissions for all the authorization objects by double-clicking the yellow semaphore;
- Generate the profile, then go back and save the role;
2) Following the guide, with tr. SU01 I created a Template user and called it KEY_USER (make sure the user type is actually Template) and assigned to it the Z roles you created in the step above;
3) If your SolMan is working properly, you can now use report AI_SDK_SP_GENERATE_BP (tr. SA38) to create the Business Partners and SAP users automatically. The report will log in the Support Portal and read the users which are authorized to open a SAP tickets, and create a BP and user for each of them. Use the Template user KEY_USER created in step 2 as a "Reference user" and all the new users will automatically get the correct autorizations. Also if your SAP Connect (tr. SCOT) is correctly configured, you can choose to send an automatic mail to each user, with their login and generated password.
Otherwise, you can manually create a user with transactions SU01 and BP - be sure to fill the "Identities" table here - the report AI_SDK_SP_GENERATE_BP makes all these things automatically so it's definitely your best bet.
4) Your users should now be able to log in with the SAPgui and use transaction CREATE_NOTIF to create a new message in your SolMan. Also if you have done the preparation steps correctly they should also be able to log in your Incident Manager using their browser, and open a message there and also review their past messages.
Those are just a quick insight of the steps you need to do. This is NOT an easy thing to configure, at least it wasn't for me; if you don't have a reliable guide to follow you're going to struggle: I strongly suggest you browse through the SAP documentations (also the blogs) - http://service.sap.com/xsearch is your best friend!
I hope this helps a little bit. Good luck. -
Update User Status at Service Desk Solution Manager SP17
Hi, my name is Tomas Piqueres and I'm working with Solution Manager SP 17.
Service Desk scenario is working but I have an issue that I explain below:
I have a message that I'm not able to solve, so I send it to SAP. When SAP returns it to me, I have two status for the same message:
-User status
-Status SAP
The job "refresh message status" is working, so Status SAP is refreshed successfully. The problem is that when Status SAP changes, the User Status doesn't change automatically.
Please, could you help me?
Thanks and regards,
Tomas.Hey Rohit,
I believe your first issue has been answered correctly. As far as your second issue is concerned.
The SAP Status field only gets filled up when the message is forwarded to SAP Support. This field is set by SAP Support itself. You dont need to manage it.
As far as Reported by is concerned, thats what you have to configure. For that to be working you first need to create business partners of your users in the satellite system. Eg. If you are raising a message from userA from your production system. You need to create a business partner of that user in Solution Manager. A unique ID is maintained related to the user and system. Also you will have to maintain his "employee data" , specifically his SAP user id.
Hope this helps.
Regards,
Bilal Nazir -
Error While Applying patch ST-PI 2008_1_700 to solution Manager
Dear Techies,
Thanks alot for your fast response.
We are trying to upgrade Solution Manager Stack from
ST-PI 2005_1_700 to ST-PI 2008_1_700 ,
While applying patch it was suddenly stopped with an error
"Manual modification adjustment is neccessary"
While I tried to adjust it.
In Note correction tree. This the message with " green tick"
"0001293326 EWA: Newest ST-PI Is Rated 'Outdated'; Wrong RTCCTOOL Date"
and is not allowing me to proceed further.
How to go about.
Thanks in advance.
regards,
KiranHi Varun,
Thanks for your reply.
As suggested by you, I executed "RTCCTOOL" programme.
It Has given that 4 notes were in red status.
They are.
1. [Note 69455 ] Addon upgrade ST-A/PI 01N_700SOL
Description "Servicetools for Applications Plug-In" for Solution Manager 4.0-7.10 (Addon delta upgrade package)
Implementation From http://service.sap.com/supporttools->ST-A/PI download the addon upgrade package ST-A/PI
01N_700SOL. Upload to tx SAINT (just as you would do for an installation) and install as per note 69455
Then restart report RTCCTOOL and choose 'List->Refresh from SAPNet'.
4. [Note 539977 ] ST-PI Support Packages
Description Addon supportpackage level 4 for ST-PI 2008_1_700 for 7.00 [patches up to level 4 for Basis tools for services]
Implementation Open http://service.sap.com/supporttools-> ST-PI 2008_1_700 ->Supportpk. Add patch SAPKITLRD4 (and predecessors if not yet implemented) to download basket. Release basket via Maintenance optimizer. Upload from frontend int transaction SPAM, define a queue and import the queue.
6. [Note 539977 ] Note 1312413 for ST-PI
Description Maintenance Certificates for SPAM/SAINT may get periodically overwritten by invalid ones on ST-PI
2008_1_7* SP 00. Prevent this proactively,even if you do not yet use the automatic maint. certificate
distribution.
Implementation We recommend that you implement the Supportpackage SP1 for ST-PI 2008_1* to solve the error. Only if
not possible implement note 1312413 with not version >=12 using SNOTE. Regarding automatic maint.
certificate distribution see http://service.sap.com/maintenancecertificate.
9. [Note 1293326 ] EWA serviceprep correct. in sequence.
Description Wrong alerts appear in EWAlert Service preparation section (Newest ST-PI Rated Outdated / Wrong
RTCCTOOL Date) if Solution Manager ST-SER < 701_2008_2 SP1 and satellites on ST-PI 2008_1* / ST-A/PI 01L*.
Implementation Implement the coding correction of this note 1293326 with SNOTE to solve the wrong service preparation alerts. Else if you do not mind the wrong alerts simply set this recommendation manually to green after reading.
These are in green status
Successfully implemented addons/ transports/ notes
2. [Note 69455 ] Proc. after addon impl.
3. [Note 539977 ] Addon ST-PI 2008_1_700
5. [Note 539977 ] Note 1300023 for ST-PI
7. [Note 539977 ] Note 1293657 for ST-PI
8. [Note 12103 ] Collectors and TCOLL.
While I tried to implement the note "69455" system is giving the message that there are no valid corrections and is coming out of the process
"Note 0000069455 cannot be implemented since no valid correction is available."
And is same for other notes also.
How to go ahead.
Thanks in advance.
Regards,
Kiran
Maybe you are looking for
-
Hello everyone, I have an Invoice XML source which has the following grouping structure: - <TMP002> - <LIST_G_ORDER_BY> - <G_ORDER_BY> <ORDER_BY>111</ORDER_BY> - <LIST_G_INVOICE> - <G_INVOICE> <BILL_CUST_NAME>Name 1</BILL_CUST_NAME> <BILL_ADDRESS1>Ad
-
Hi I know its a wrong place to Post this question but i could not get the answer from Incopy forum How to print the layout view of a document. When it try to print or export a doument to PDF the story view is exported or printed. How to change it to
-
I am on a lenovo T61 laptop. I was running xorg 1.2 (current) without any xorg.conf with kde and everything worked fine, i had the right resolution of 1440x900, except i had no video acceleration ( intel 965 chipset/X3100). I did Xorg -configure to
-
Hi Guys, Can anyone please tell me the table names for PO history information? I want to join tables to create a report, as ME80FN transaction has the report I need in three screens, and I want to join all of them. Thanks in advance.
-
Changing template to previously created pages
I couldn't find a way to apply a different template to a page that I created previously. Am I missing something?