Automatic navigation after "END" button depending on in- or outbound call

Question

Hi all.
the requirement is:
In the case of inbound calls - the agent starts working on an item of the inbox and clicks on "END" when finished - the navigation should automatically bring him back to the inbox.
But if he starts with the account identification (outbound calls) then he should automatically jump back to account identification screen when clicking on "END".
I already got the Intent driven interaction working according to these steps. But now the navigation brings me ALWAYS back to the inbox.
1) Define a rule policy in the Rule Profile for context "Intent driven interaction":
If
Current Event Equals InteractionEnded-Interaction ended
Then
Navigate To ( Navigation Object type:Action = IC WebClient - Inbox:Display ) 
2) Release the rule using the "more" button and clicking on "relase draft rule" (the icon changes from yellow to green)
3) On the top level of my new policy I assigned my business role and the event that is being used (InteractionEnded).
4) I check business role customizing: function profile "INTENT_DRIVEN_INTERACTIONS" is assigned to "DEFAULT". Note: The intent driven profile "DEFAULT" is assigned to the service mgr. profile "IDI_DEFAULT".
Doing these changes my system now always jumps to the inbox when I click on the "END" button.
The problem seems to be that I am not able to figure out how to use the currentInboxItem as part of my rule policy.
I added a line in my rule for the currentInboxItem checking if the currentInboxItem is not-equal to "blank". This seems not to work. I guess I must rather check if currentinboxitem is "bound" or against a field of the item. But I don't see how to do this.
Has s.b. any idea how to get this work? Or on other ways how to get this work?
Does s.b. know how to debug when a rule is checked by the system?
Thanks & Regards,
Thorsten

Answer 1

Hi Paul,
I defined the execute method in the following way.
You can see below that lo_activity is defined in the following way:
lo_activity      TYPE REF TO if_bol_bo_property_access,
CURRENTINBOXITEM' is a standard object of the global data container which gets filled when an inbox item gets selected.
'ZCURRENTINBOXITM' is the repository object of the context ICRule and I fill the parameter for the process type.
Hope this helps.
Regards,  Thorsten
METHOD if_crm_smf_service~execute.
fill attributes for currentinboxitem
see implementation example in class CL_CRM_IC_F_G_TRANS
DECLARATION -
  DATA :
  lv_string        TYPE        string,
  lo_bdc           TYPE REF TO if_crm_ui_data_context,
  lo_activity      TYPE REF TO if_bol_bo_property_access,
  lo_fb            TYPE REF TO cl_crm_smf_fact_base,
  lv_entity        TYPE REF TO cl_crm_bol_entity,
  lv_rel           TYPE REF TO cl_crm_bol_entity,
  lv_factbase      TYPE        string.
  FIELD-SYMBOLS :
  <lv_date>  TYPE sydatum,
  <lv_time>  TYPE sytime.
CODE -
  TRY.
      CALL METHOD super->if_crm_smf_service~execute
        EXPORTING
          session            = session
          service_properties = service_properties.
    CATCH cx_root.
  ENDTRY.
  lo_bdc = cl_crm_ui_data_context_srv=>get_instance( ).
get entity activities
  lo_activity ?= lo_bdc->get_entity( 'CURRENTINBOXITEM' ). 
prepare the nodes
  lo_fb = session->get_factbase( ).
  IF lo_activity IS BOUND.
    TRY.
      get only one order objects
        lv_string =  lo_activity->get_property_as_string( iv_attr_name = 'CRM_GUID' ).
        lv_entity ?= lo_activity.
        lv_rel     = lv_entity->get_related_entity('BTOrderHeader').
      CATCH cx_root.
    ENDTRY.
    IF lv_rel IS BOUND.
      TRY.
          CLEAR lv_string.
        curr.inboxitem filled
          lv_string  = 'X'.
          CALL METHOD me->set_fb_attr_by_id
            EXPORTING
              id    = 'ZCURRENTINBOXITM'
              value = lv_string.
        process_type
          CLEAR lv_string.
          lv_string = lv_rel->get_property_as_string( iv_attr_name = 'PROCESS_TYPE' ).
        create a child node and add the value
         lo_node1->set_attribute( attrib_name  = 'BT_PROCESS_TYPE'
                                  attrib_value = lv_string ).
          CALL METHOD me->set_fb_attr_by_id
            EXPORTING
              id    = 'ZCII_PROC_TYPE'
              value = lv_string.
        CATCH cx_root.
      ENDTRY.
    ELSE.
      CLEAR lv_string.
        not filled
      lv_string  = space.
      CALL METHOD me->set_fb_attr_by_id
        EXPORTING
          id    = 'ZCURRENTINBOXITM'
          value = lv_string.
    ENDIF.
  get next BTOrderHeader
   lo_activity = bdc->activities->if_bol_bo_col~get_next( ).
  ENDIF.
  lv_factbase = lo_fb->get_factbase_as_string( ).
ENDMETHOD.