SAP CRM WebUI : End Button Interaction center (and account CONFIRM)

Question

Hi to everybody,
is there a function , or bapi , that performs the same steps of "END" button on interaction center?
I need to display data of the account selected and not the account confirmed.
At last,is there also a function to confirm an account without using the standard button on "Account Identification" view?
Or have i to degub the standard code directly?
Thanks in advance.
Regards.
Dario.

Answer 1

Hello, Dario.
So there is a class CL_CRM_IC_AUTO_NAV2. It's preloaded when the agent logins to CRM. In a view CRMV_IC_APP_COMP you can maintain which classes are preloaded. This class is for AUTONAVIGATION component.
Take a look at it. It subscribes for some IC events in IF_CRM_IC_COMPONENT~INITIALIZE. For instance, for interaction_ended event. And it handles this event in method HANDLE_INTERACTION_ENDED. There is a code which makes default navigation:
if me->end_descr_object is initial.
   TRY.
      iv_nav_srv->navigate_to_default( ).
     CATCH cx_root.
   ENDTRY.
endif.
You may try to copy this class to your own, then comment this block in your class and subsitute standard class with your own in CRM_IC_APP_COMP.
Hope this will help.