Backend communication of web shop

Hi,
I have to find out wich BAPI or functions are called in CRM by the web shop in case of:
- search a customer
- create and save a customer
- create and save a BTOrder
Do I have to analyse the JSPs? Probably there is a trace I can use?
Do you have any ideas where to start?
Thanks,
TW

Hi,
Some common RFC for customers are as below.
ISA_CUSTOMER_SEARCH
BAPI_CUSTOMER_SEARCH
Reads the SU01 user attached to a specific customer.
ISA_USER_GET_FROM_CUSTOMER
Creation of an ISA user (means: SU01 with customer or contact person attached)
ISA_USER_CREATE
Search for ISA (SU01) users (users with customer or contact persons attached).
ISA_USER_SEARCH
Read customer info record
BAPI_CUSTMATINFO_GETDETAILM
ISA_CUSTOMER_SALES_READ
BAPI_CUSTOMER_CHANGEFROMDATA
BAPI_CUSTOMER_CHANGEPASSWORD
BAPI_CUSTOMER_CHECKEXISTENCE
BAPI_CUSTOMER_CHECKPASSWORD
BAPI_CUSTOMER_CREATEFROMDATA
BAPI_CUSTOMER_EXISTENCECHECK
BAPI_CUSTOMER_GETDETAIL
BAPI_CUSTOMER_GETSALESAREAS
To create a order we are using below RFC.
SD_SALESDOCUMENT_CREATE
I hope this information will help you.
Which Backend System you are using ECC or CRM?
-eCommerce Developer

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Communication Structures called in the E-Commerce web shop orders

Hi Experts,
When we create orders in e-commerce B2B / BOB / B2C web shops, we get pricing elements at header and item level on the shopping basket / order page. To display these pricing elements, communication structures are called from the backend GUI. These stuctures are accessed in the SAP CRM 7.0 GUI by the T-code CRMC_MAP.
Can you please let me know the communication structures that are called for
- Pricing elements at the header level on the shopping basket / order page
- Pricing elements at the item level on the shopping basket / order page
Thanks and regards,
Mahesh Kakani
Edited by: maheshkakani on Nov 7, 2011 1:54 PM
Edited by: maheshkakani on Nov 7, 2011 2:04 PM

Hi Mahesh
Please check
CRMT_ISALES_BASKETHEAD_IL
CRMT_ISALES_BASKETITEM_IL
Hope this will be useful.
Regards

CRM E-Commerce BOB Web shop - Duplicate check for New Customer Creation

Hi,
In CRM E-Commerce BOB Web shop we have a requirement wherein new customer creation should go through a duplicate check. Only unique customers should be created as BP in backend GUI, in case a customer already exists with the same credentials, BP should not be created and user should get a message that the customer already exist in the system.
Currently the system is not preventing me from creating new customers with same credentials.
In case anybody has worked on the similar requirement or has any idea about the same, Kindly help.
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Edited by: vipul_kumar02 on Jun 21, 2011 4:20 PM

Hi,
Any pointers for function module used for creation of a new BP for a new customer request in BOB Web shop?
Is it same as B2C Web shop?

Error during Backend communication

Hi,
We have performed the system refresh for this system and backend
system ERX. After the refresh while we open the shopping cart and when
try to add the product to the shopping cart it says "Error during
backend communication". We have checked the RFC connection between the
systems its working fine.

Have you done the BDLS stuff in the backend too ?
Have you run RHOMATTRIBUTES_REPLACE ?
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ACS               System alias for accounting
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BWA               Movement type in backend system (for reservations)
SYS               System alias
VENDOR_ACS          Accounting system for vendor
VENDOR_SYS          System alias for vendor
PRCAT               Product Category in backend system
WRK               Plant in backend system
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After this you need to update the following attributes manually..
1.     Company Codes
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4.     Purchasing Group material group responsibility

Interaction Center Mode functionality in B2C Web shop

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We have a requirement in which sales rep of a company will pre-populate a shopping cart for the customer in B2C Web shop. Later customer can order that shopping cart.
We are trying to achieve this requirement through Call/Interaction Center Mode functionality.
If anybody has worked on this functionality before or has any idea, please share.
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Edited by: vipul_kumar02 on May 27, 2011 12:11 PM

Hi,
I have configured the call center mode functionality in spro (Customer Relationship Management -> Web Channel -> Basic Settings -> Activate Links from CRM WebClient UI to Web Channel Applications -> Start Web Shop in Interaction Center Mode) with the help of information given on help.sap.com.
Now I can see B2C Web shop link on Web UI. The problem when I click on the link it's working if the URL in the backend is of google.com but not working for B2C Web shop. I think the problem is with the role assigned to the user.
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Products in b2c web shop

Hi
I am busy implementing a b2c web shop and and facing a problem that I hope someone can help me with.
My client has an established SAP ECC6 backend system running SAP retail. They create articles in ECC using transaction MM41. One article represents a product that can have multiple GTIN and units of measure for different pack sizes. When we replicate the products to CRM the product is created with the same article number, GTINs and units of measure.
e.g. 1 can of cola (EA), 6 pack of cola (CK), and 24 case of cola (CS) is 1 article with 3 GTIN.
I need to represent each GTIN as a separate product on the web shop although we only have 1 product in CRM. Is this possible?
Regards
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PS. Please let ne know even if it is not possible.
Edited by: Karl Tilling on Jul 20, 2011 11:14 AM
Edited by: Karl Tilling on Aug 3, 2011 3:46 PM
Edited by: Karl Tilling on Aug 3, 2011 3:48 PM

A GTIN is assigned to the product together with a unit of measure. As more than one unit of measure can be specified for a product, this means a product can have more than one GTIN.
During an initial or delta download, EANs can be transferred from SAP ECC to SAP CRM as follows:
(1) Only the EANs corresponding to the EAN/UCC-8, UCC-12, EAN/UCC-13, and EAN/UCC-14 standards can be transferred from SAP ECC.
(2) As more than one EAN can be assigned to a material in SAP ECC per unit of measure but only one GTIN per unit of measure in the product master in SAP CRM, only the EAN with the Main EAN indicator is transferred.
So, 1 product with 3 UoM is what you will get.

Error while opening the B2C Web Shop

Hi All,
Our Basis team has installed the JAVA Stack for CRM 7.0 EHP1. We can successfully open the XCM page for the web shop using the following URL: http://host:port/b2c/admin/xcm/init.do.
We get a SAP E-Commerce Error page when we try to launch the B2C Web Shop using the following URL:
http://host:port/b2c/b2c/init.do. The following error messages are shown along with a "Log On" button:
An application error occurred
A serious system error has occurred
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Contact the administrator
Log on
I have created the Internet B2C Users& specific roles and also done the XCM Configurations (New customer configuration, General Settings & JCO Component created). Restarted the Java Application. However we still get the same error page while launching the web shop. Please help us to rectify this error.
Also I get a blank-white page when I try to open this URL for maintaining a B2C Shop: http://host:port/shopadmin/shopadmin/init.do?configuration.xcm=Z_MY_SCENARIO
I can successfully open the URL for SHOPADMIN XCM: http://host:port/shopadmin/admin/xcm/init.do
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Thanks !

I am not able to open the shopadmin URL for defining a new B2C web shop. This URL does not work : http://host:port/shopadmin/shopadmin/init.do?configuration.xcm=ZMY_SCENARIO. I just get a white blank page.
I can open the XCM for shopadmin using teh URL: http://host:port/shopadmin/admin/xcm/init.do.
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What should i know to develop objects in CRM Web Shop

Hi all,
I am new to CRM Web Shop and would like to know what should I be knowing to do any development in CRM Web Shop?
I am an ABAP Developer and can develop Web Dynpor's and BSP's using ABAP Work Bench. What else do I need to make my career as a Web Shop Developer? How extensively wil i work on Java and NWDS?
From my initial resarch in the forum it seems like i need to have a extensive Java knowlede and i only know core java......so i want to know to what extent should i be coding in JAva for a development in CRM Web Shop.......If this looks like a basic question please help me with link that can provide me some help on this.
Kind Regards,
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Hi Sam,
To become CRM Web Shop Developer You should have below knowledge or hands on experience.
1.   Core Java Development.
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3.   Struts Programming knowledge
4.   JCO. Programmin in Java
5.   HTML Knowledge
6.   Java Script Programming Knowledge
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8.   Some knowledge about IPC.
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10. Read Exten. Development Guide of ISA which explain you how to extend ISA application with example. You can download it from Service MArket Place. - I have sent it on your gmail address
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Edited by: Ecommerce Developer on Jul 30, 2009 10:40 PM

PDF document in B2C Web shop

Hello Experts,
I am trying to set up a B2C shop in CRM 2007 (sp02).
I have set up a product catalog and maintained a PDF document in the HEADER AREADocuments TabBDS_PDF folder.
I replicated the same to TREX(having IIS installed on the same machine). I could find the index and the document in TREX and on IIS.
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Did I miss some thing ? Do I need to do any other settings in XCM or in JSP?
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Aravind

HI Sateesh,
Thanks you for your response, Iu2019d like to mention that I am from functional background and hence would like further help in this issue.
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Thanks In Advance
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Hi Experts,
In a B2B/BOB web shop, when a product is entered into the sales order screen manually, does the system run a standard validation as to check if the product exists in the product catalog ? Is there any documentation on this kind of standard web shop behavior ?
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Best Regards,
Kris.

Hello,
Where are you seeing the dump? There will not be any dump in the defaulttrace file when a wrong product is entered.
ideally on the jsp it says check product number. this is the std behavior. Below error message will be shown
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I had maintain LWC component in B2B Web Shop and LWC application for Agents, so chat between Consumer and Agent work fine. Also I maintain IC WebClient and Contact Center Simulator for testing, as described in this blog (/people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup) . I tested chat and telephony functions u2013 all work fine.
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Regards,
Yuriy

Hello Oliver,
I had maintain LWC component in B2B XCM (http://<host>/b2b/admin/xcm/init.do path: General Application Settings -> Customer -> lwc -> lwcconfig). Here I configure JMS host and port.
Also I maintain LWC XCM (http://<host>/lwc/admin/xcm/init.do). I had create custom scenario where I configure JCO connector to back end system.
Then, in customer side I go to the B2B Web shop (http://<host>/b2b/init.do), click Help link, and then in pop-up window - Customer Support - > by Chat.
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In web shop, under General Settings tab, should there be User Management tab?
I need to enter the B2CREFUSER which I created in Reference User field.
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Thanks,
Harsha

Hi Harsha,
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Hope this helps.
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Bala

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Hi,
validate below note
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I am creating a new web shop in internet sales web shop maintenance portal. Also I have created a product catalog in R/3 & assigned the same in the new web shop. Product catalog is replicated to trex server through ISA_CATALOG_REPLICATION program.
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Backend communication of web shop

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