Web shop LWC Chat and Interaction Center integration

Hello All,
As I know, Live Web Collaboration in SAP E-Commerce for mySAP CRM (B2B, B2C Shops, and Internet Customer Self-Service) supports chat in CRM Interaction Centre WebClient, so that customer requests for assistance via chat are forwarded directly to the IC WebClient.
I had maintain LWC component in B2B Web Shop and LWC application for Agents, so chat between Consumer and  Agent work fine. Also I maintain IC WebClient and Contact Center Simulator for testing, as described in this blog (/people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup) .  I tested chat and telephony functions u2013 all  work fine.
Than I tried to integrate LWC chat function and IC WebClient. I did all necessary settings as described in LWC XCM application help, CRM7.0 help (http://help.sap.com/saphelp_crm70/helpdata/en/fe/4cad3efa11b300e10000000a114084/frameset.htm)  and SAP Solution Manager  (http://help.sap.com/SCENARIOS_BUS2004/helpdata/EN/E8/9B0342D0369C39E10000000A155106/frameset.htm) .
But integration donu2019t work. When I try requests for assistance via chat in B2B shop, I receive message u2013u201C No agent is available to assist you. Try again lateru201D
Can any one tell me what are the possible ways to integrate  LWC Chat in B2B Web Shop with Interaction Center WebClient?
Regards,
Yuriy

Hello Oliver,
I had maintain LWC component in B2B XCM (http://<host>/b2b/admin/xcm/init.do  path: General Application Settings  -> Customer  -> lwc -> lwcconfig). Here I configure JMS host and port.
Also I maintain LWC XCM (http://<host>/lwc/admin/xcm/init.do). I had create custom scenario where I configure JCO connector to back end system.
Then, in customer side  I go to the B2B Web shop (http://<host>/b2b/init.do), click Help link, and then in pop-up window - Customer Support - > by Chat.
In Agent side I open LWC  (http://<host>/lwc /init.do), enter my user  name and password, click Available button, and after Customer send request for Chat, press  Pick Request.
In this case B2B Web Shop Customer can chat with Agent. Multichat also supported u2013 one Agent can chat more than one customer. But LWC application interface looks primitive and limited.
I am interesting how I can integrate LWC and IC WebClient as it described in SAP help.  Anybody can help me?

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