Bad Experiences; I want to return it and apparently can't

Question

One of the reasons I bought an iPod Touch was because Apple's advertising said I could easily transfer slides prepared in Keynote onto the iPod and then display them on a TV. Sadly, this has proven to be untrue.
First of all, I had to spend a lot of time searching for the information I needed to implement this strategy. Apple's help site is poorly organized, in my opinion and not up-to-date in matters related to this application. I thought I finally had something reasonable figured out using Export Images--transfer to iPhoto--pick up on iPod -- connect to TV. I actually ran the slides in my home on my "beamer" successfully although I was disappointed by the loss of resolution. Then, when I got to the classroom last evening and connected up, all I got was a blank screen.
This is not my only complaint. I have been unable to connect to the WiFi network in my home. I tried every instruction I could find online, both on the Apple website and off. Nothing worked. I contacted Apple service, explaining the problem in full. I was surprised to be told to send the iPod back to Apple. I did this, following Apple's instructions. I immediately had the unit returned to me with a form letter, stating that the unit was performing to specifications. There was not a single piece of advice on how I might solve the WiFi connection problem, which has persisted to this day. This is Apple's highly acclaimed service?
To add insult to injury, two weeks after I spent just under 400 euros on what is to me a worthless piece of electronics, I learned that Apple had come out with a new and improved model--at a lower price!! <Edited by Moderator>
I just tried returning my iPod and learned that the 14-day return period had expired; indeed it has, if the time is measured from my original order date. My order is dated August 28 (I am writing this on September 23) and considering the time lost with the unhelpful return fiasco, I think I ought to be allowed to return the iPod for full credit. Adding insult to injury, it is impossible to send a communication like this from anywhere on Apple's website that I have been able to locate, except this one. I am fully prepared to have this complaint ignored, but I hope that I'll be positively surprised.
This latest Apple experience has been a real disappointment. My first PC was an Apple II Plus and the iMac I recently purchased after years of having been forced by my work to use a Wintel machine performs very well. I also have several years of mostly satisfactory experience with an iPod Nano. I thought long and hard about my iPod Touch purchase and have now spent hours fiddling with it in an attempt to get it to do what it is supposed to do. Had I not tried in good faith to get the unit to perform and just returned the **** thing right away, I would have been within the 14-day return period. I think Apple should now show some good faith and allow me to return the iPod and the expensive connector cable I also bought for a full refund.

Answer 1

You are largely correct. The forums are administered by Apple employees but not very many of them post here. Those that do are doing so are generally doing so as volunteers. The sort of question posed by the original poster is not one that is likely to get an answer from Apple here. The OP should consider a phone call.