Balance Refund Query

Hi,
I called up yesterday as there has been no direct debit taken from my account for this month. I'm aware of the bank holidays etc but usually my bank will show what DD's are due out within the next few days (eg. everything that should come out today is showing as debiting tomorrow)
When I called up I was advised that because my account is in credit (£130 and some odd pounds) that this would be credited to my actual bank account rather than being left on as credit on my BT account. I was also informed that my next payment isn't due to July because I've recently been put on a new broadband/tv/calls contract..
Obviously I was quite pleased at this but I'm just a bit confused as I didn't expect the credit to be physically refunded for me.
My main query is...I've tried to look online on MyBT about the refund and how much credit i'm in etc. etc. and in fact if the amount has been refunded to me however I cannot find a link or anyway to view the "manage payments" option? Obviously £130 is going to be a big help to me and I want to double check it is actually coming my way.
Would someone be able to direct me or perhaps a mod would be able to check my account as to the refund status? I've tried calling on 150 but they're obviusly closed today.
Thanks
Solved!
Go to Solution.

Hi Xbehindthelinesx,
I have dropped you an email answering your question. If you need anything else just holla,
Sean
BTCare Community Manager
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Message was edited by: DnyT

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