BB Erratic Since Signing Up For BT FON

I registered with BT FON a few days ago and received correspondence to say BT would be testing my line. Since I registered my speed has plummeted erratically from a steady 550 KB/s to an less than 10 KB/s. This is driving me nuts because web pages don't load etc and the BT BB Desktop Help plug-in is constantly prompting me to re-boot my router.
I would really welcome any help or suggestions.
Many thanks

NeilMcL wrote:
Thanks for that
Below are the results from 21:15 this evening. A slight increase in the noise downstream, 3.3dB, but still very erratic to say the least.
Having looked at Keith's link, I'm kinda lost as to where I go to finely tweak/increase the overall downstream noise margin. I'd really appreciate it someone can point me in the right direction.
Many thanks once again
Neil
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:25:03
Downstream
4,807 Kbps
Upstream
992 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
3.3 dB / 6.4 dB
Line attenuation (Down/Up)
53.0 dB / 28.6 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
29512 / 4294967264
CRC Errors (Down/Up)
50 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
510
Connection information
Line state
Connected
Connection time
0 days, 0:25:03
Downstream
4,807 Kbps
Upstream
992 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
3.3 dB / 6.4 dB
Line attenuation (Down/Up)
53.0 dB / 28.6 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
29512 / 4294967264
CRC Errors (Down/Up)
50 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
510
You can try my hint about disconnecting the line a few times, that normally pushes the noise margin up, as 3.3dB is a bit close to the edge.
It may take a few more disconnects, but it usually works.
If you get it up to about 6dB, it will be much more stable.
If it starts to drop again after that, then come back to this forum and we can suggest something else.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Message was edited by: seventy one

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