BB Q10 - VERY dangerous

Question

Hi Support and community.
I really tried my best getting hold of an E-Mail address so I could mail BB direct, but it seems the forum is the only place I could post my concerns.
First a bit of history wrt my concerns: I used to be a Nokia user for 10+ years when I finally switched to BB as it was the logical replacement for my needs. I've been using BB for I guess about 6 years now and I have probably been the biggest prophet for BB in the circles I move in. My previous phones was the last BB Bold which was really an awesome phone (except for quite a few shortcuts that was taken away from older software versions).
So then I was due for upgrade and did a lot of research. One of the biggest reasons I went the BB route, was due to the navigation of the device being done via physical buttons, meaning you don't have to use both hands and watch the screen all the time. So I was looking at Android, iPhone (and very briefly a Microsoft yuck), but decided to stay with BB since it at least had some buttons, the other phones were all touch-only.
So now I'm using a BB Q10 and I'm forced to keep watching the screen for anything I do, NO navigation can be done with physical buttons. The voice commands/dialing is absolutely useless (it understands one or two names in my phone book, but none of my family or colleages, and you can't even record custom voice prompts like even the very old Nokia's could do).
With my previous BB's I could be on the phone all day long without having to take my eyes off the road (don't worry, I'm using a Bluetooth car kit and headset). With the new Q10 I HAVE to watch the screen, which is really extremely dangerous when driving (and I drive a lot and I'm always in a hurry, making this phone worse).
The one time, a few weeks after I got the Q10, I had to find a client's contact number off their website. So I browsed to their company website (the Internet on the Q10 is SUPER fast, really impressed with that), got the number, tried copying it..... I had to PULL OVER just to be able to copy the stupid phone number. It was one of the MOST FRUSTRATING events I ever had on a phone. Ok, finally copied the number, switched to the phone app (should the phone app just be "the phone" and the other stuff on the phone be apps?), and tried to paste the copied number there. To my frustration (to the point where I wanted to drive over the phone, spit on it, jump on it and drive over it over and over again), when I tapped past, it pasted something COMPLETELY different. I soon discovered that the different app's clipboards are not linked. How useless was that trip. So I had to keep switching between the website and phone app just to dial a stupid number. The most frustrating part of this is that you can't do this sort of thing while driving, you have to pull over (PULL OVER??? IS THIS SOME KIND OF JOKE? Even a old Nokia E63 could do this task properly).
So my next problem, I tried importing my contacts. I don't have that many contacts, only about 2000. I ended up with 7000 contacts after the Q10 decided it was a good idea to match my Facebook contacts, Skype contacts etc and made hundres of duplicates. I tried all different ways to resolve this, but ended up paying a youngster to retype my address book and do it propperly. This is probably not so much OS10's fault, but the next part certainly is. With all my previous BB's, I could simply type a contact's name in the home screen and it would give me a decent list to choose from (yes, using the good old faithful scrolly wheelie thingy which WORKED!). I could even type eg bbm to open BBM. I could press the green button to view my call history, choose a number, click the BB button, choose send a SMS and voila, I can text someone even if the contact has not been added. With the Q10 you first have to add the number to a profile, o wait, that person doesn't exist yet, another stupid window we have to open after clicking 7 times on the + (when the stupid touch screen doesn't realise I tapped it). Then you have to go back back back (or what I do lately is just close the stupid phone app, reopen and start all over).
With my previous BB's, I programmed some of the keys to dial certain people. I was a bit frustrated that I couldn't use Q to call Quintin (Q switches the phone to silent), but I just used another key. That was very usefull to call my frequent people (employees, friends, VIP clients etc). With the Q10 that isn't even possible anymore, so you are forced to use the dumb phonebook and tap here, type there, tap tap tap tap I'm going off my tapping mind with all the tapping. TAP TAP TAP!!!
Ok, so I finally manage to make that call I've been trying to make for the past hour of frustration. Done talking with my VIP client, about to press the RED button to end the call when my friend next to me start talking about a stupid client he just had to help. Now keep in mind, the Q10 doesn't have navigation buttons, so I have to wait for the screen to come on again, find the red END icon, tap it 7-9 times. During all this time the poor VIP client can hear everything my friend or colleage is telling me about someone else. HOW DO YOU THINK THAT MAKES ME SOUND TO MY CLIENT?? If there was a REAL BUTTON (you know, like those that society was happy with since the start of mobile phones, those which never gave these hassles, those that never moved around on the screen, those ones you know?!) I could simply press it and presto.
Ok, so now I'm running late due to all the time wasted with the silly Q10 navigation, so I want to send my wife a BBM to say I'm going to be late. Now I haven't BBM'd her the entire day, so it would take too long going through the BB Hub to find our last converstation. On my old BB Bold I would simply type BBM, press the OK button, scroll the wheely thingy down one or two places to my wife, click OK and start typing my message, all with one hand, all with only a split second looking at the screen. Do you wish to know what pain I have to endure to do the same on the Q10? No? Well, here goes anyway. Ok, now I type BBM on the home screen. WHAT???? I didn't type "Microsoftbbm"?? WHAT??? Oooooooo, my last search is still in the search program, and the BB didn't start a new search (as is logical and to be expected), no no no noooo, BB thought, hey, why not add this entirely new search to the search we did 2 weeks ago when I had to pull over to try and copy and past a number? Clever... WRONG, DUMB!! It is 100% illogical. That off my chest, so now I have to TAKE MY HAND OFF THE KEYBOARD (ever heard of such a thing??) to click a little X next to the search text in order to clear the text (oh, you also can't use the backspace, you first have to click on that box in any case before the backspace works). So now I stretched my entire hand all the way to the top, clicked the x 5 or 6 times (stupid touch screen never registers the first time), so now I can type BBM. Yeaaaay, BBM opens, but wait, I don't want to continue my completed chat to "THOM", I expect to see my contacts with last contacts at the top. Ok, back back back, clear, tap tap click bumb phone against steering wheel, tap tap tap, ok type in my wife's name, oh sorry, that doesn't work, ok, scroll down through 200 BBM contacts, ok, got her, ok tap tap tap, type my message, look at the screen, NOOOOOOOO!! Nothing I typed appears on the screen.. WHAAAATTT??? Oh, you first have to click the text box (BB, can you think of ANY other logical place I would have wanted to type other than the text box? Is the developer who wrote that bit of code a completely antisocial dummy, or did he just have a bad day?) Ok, now I can finally retype my message, but since the frustration killed the nice friendly messages I wrote my wife (with same good rhymes in there) and I forgot the exact wording, I have to retype and stand a chance not to score, due to my message coming across as being a bit upset. BB Q10 is messing with my sex life too. Shame on you (apparently developers don't have a sex life, if its true, perhaps this is why...)
Ok, so now I'm driving my other car with no bluetooth, so I take my headset with me. I make a few calls, pull out the earpieces and put them on passenger seat (obviously the seat to the left of me since our steering wheels are on the RIGHT (as in correct) hand side of the vehicle). Dadidadadad hmmm, strange, haven't had an email or bbm or sms in the last 30mins, wow, things must be going smooth. Oohhh shikes, the notification sounds don't come through the speaker when the headset is plugged in. I must have forgotten that developers think all people always have earpieces in their ears (the stereotypical nerd picture) and don't need the notification sounds over the speaker. Really BB developers, do you think it is fair to think all people are nerds? I now have 30 times the amount of messages and mail to respond to, server notifications, oh **bleep**, VIP's server has an issue. So I'm once again forced to pull over, loose a few more minutes of my life, but what the heck, perhaps I needed the rest.. REST?? That frustrating "REST" waste of time pushed my heart rate and stress levels up so much I would probably have to retire 10 years sooner due to heart issues thanks to badly developed phone software. I tried real hard thinking of a reason why they would have done it like this. The ONLY viable idea I could come up with is that your BBM alerts wouldn't disturb your room mates when you chat with your "hot" girlfriend on BBM (you know, the one you have never met and you both told each other how hot you are but in fact.... ok, I shouldn't be stereotypical too).
So to come back to my biggest frustration, the whole navigation issue. It would appear that all modern mobile phones are geared towards 16 year olds, hence the whole "coolness factor" (especially with Android). To the serious business person (the people who are actually the important ones, the ones who has to pay for the 16yo's "cool" phone) doesn't seem to have a say. Instead governments make laws that you shouldn't use your phone while driving. Well face it Mr Government, people are and will always be using their phones, by making phones more difficult to operate you are actually increasing accident risk. Using your phone doesn't cause the accident, but doing so irresponsibly (for instance using both hands and both eyes to copy a phone number from a website and pasting it in the phone app whilst using a stupid phone that can't do it well) is what causes accidents. I think (but may be wrong) its more dangerous putting on make-up in the rear-view mirror than using your phone, and there's no laws against that (at least in my country).
So my conclusion: I blew off some steam here, please forgive me for that, but at the same time I tried keeping my post humorous (maybe everyone wouldn't find the humour) whilst bringing forth my real frustration.
I also have to add that BB really did well with regards to the "coolness factor", built quality, browsing spead, compatibility etc. But I believe, by removing the physical navigation buttons from the phone, BB made the exact same mistake Microsoft made when they removed the start button in Windows 8. (Apparently the guy who was the fire behind removing the start button was fired 2 weeks after Windows 8 was launched. Can't verify that, but I would have fired him!). Now people may tell me that I need to move "forward" with technology. STOP! This is exactly where those people are so very wrong. Think about it logically (if you haven't lost your logical ability due to these "modern forward thinking technologies), with an old Nokia 3310 you could have a phone conversation using your one hand (or actually by simply holding the phone in your neck whilst tilting your head), have a smoke in your other hand (not that smoking is good for you, just using a typical example), operate your car's gearlever with one hand, steering wheel with the first hand (which also happens to hold the smoke), be able to look at the rearview mirror, and probably do much more, where with today's "modern technology" you need both your hands and eyes and full concentration to do only one of the things I mentioned before. What did you say, I must go back to using a Nokia 3310? True, I get your point and you are probably right, but I'm not the only person feeling this way and for the more serious person out there, there really should be a device that caters for that need. Up to the last BB Bold BlackBerry did cater for that sector (I wouldn't call it a niche market as it is much more than just a niche).
So now I'm still left with the frustration, luckilly my contract is due for upgrade in Feb, so now I have these choices:
1) new BB (if BB brings back the physical navigation)
2) Android (NEVER, I'm well over 16 years old)
3) iPhone (hmm, if your only choices are touch-navigation, you might as well gor for the phone with the BEST touch-navigation system out there, so iPhone is currently my first choice, also the voice navigation actually works and it does understand all the names I have tried on it before. Only down side, no keyboard, no RIM, no BB, crappy BBM app, but hey, the usability is way better than compared to BB Q10 for my needs).
4) Nokia 3310 (Not a chance, I do need at least some modern technology. Hmm, Nokia 3310 as phone and iPad or BB Q10 as email/browser etc.... this could work)
5) Go back to my previous BB Bold (Hmm, this is really not a bad choice)
So, what do you guys say? And RIM, would you please look into my comments, perhaps do a survey to find out how many people have the same complaints and please consider bringing the navigation back, that always used to be the biggest drawing point for me.
Thanks for everyone who listened
G

Answer 1

Hmm, for some reason I missed the fact that there are many other forum posts which focus more on my individual complaints. Pardon me for not posting there instead, I really didn't see it till after posting this new thread. But, my new thread covers a broader perspective so maybe it does some good