BBW and Speaker issues

I'm recently bought new BB Z10 and I'm facing two issues:
1- BBW not opened.
2- Speaker not working.
I searched in the internet and tried all below solution without any sucsse:
- Remove battery and restart the phone,
- Open music and remove phone cover and press in that area above speakers.
- Regarding BBW I tried to open it from Games, through url.
- Restoring using BB link.
- Upgrade to 10.2
I'm not sure it's a hardware or software issue, it's new BB z10.
Please help me, your cooperation is highly appreciated.

Some People had same problem and they say press some area above the speakers and it's fixed..!!
But for me not fixed. Unfortunately I haven't warranty.
What About BBW it's not working with wifi network.
There's any way to install whatsapp from another place.???

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