Been with Verizon for a week and already have major billing issues.

I signed up for a new share everything plan 7 days ago. Prior to switching to Verizon from Sprint, I stopped by a Verizon store and spoke with an employee about the employee discount we would be applying. The employee told me that we would be given a discount off of both the monthly access fee as well as the $40 smartphone fee for the "primary" line.
I received a letter today confirming that the employee discount had been applied and I am not getting a discount on the $40 dollar smartphone fee. I called CS earlier and was basically told tough luck. Sorry you were given misinformation that affected your decision to switch carriers, but there is nothing we can do to help you out.
Additionally, because we apparently signed up for Verizon service on the last day of the billing cycle, and didn't sign up for the employee discount until our 3rd day of service, the employee discount is not being applied to our first bill. I was told that if we would've signed up for the discount on the first day of service that it would have shown on our first bill. How was I supposed to know that the day we signed up for service was the final day of the billing cycle??
I've been a customer for 7 days and am wondering what I've gotten myself into. Is this really what I have to look forward to for the next 2 years? I've been lied to, which will result in my spending of hundreds of additional dollars over the next 2 years, and have been offered no help to resolve the issue. I am strongly considering leaving while I'm still able to. Sprint made a VERY strong offer to retain my business and I am seriously considering taking them up on their offer. They obviously value my business more than Verizon.

>Comment removed<
12/16 was the first day I had service and the last day of my billing cycle. It can happen and did. Would've been nice to know so we could get our employee discount setup before the first bill was generated (2 days later).
By not having my my 22% discount applied the $40 smartphone fee, it will literally cost me "hundreds of dollars", over the next 2 years. Let me break it down for you:
$40 x 22% = $8.80
$8.80 x 24 months = $211.20
(This of course doesn't include the additional taxes ill be paying as well, >Refrain from comments that attack other members<
I'm not trying to get anything different from everyone else. For some silly reason though, I just believe that store employees should give accurate information to potential customers, especially when it influences the customer's decision to switch service providers. The only reason they can continue to mislead customers is because there are no repercussions and because people like you seem to justify their actions.
Message was edited by: Verizon Moderator

Similar Messages

What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn't decide what she wanted so s

What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn’t decide what she wanted so she stayed with old phone but this locked me into a new 2 yr contract . Within a wk one of the new iPhones started turning on and of like 10 –15 times a day. Wk 2 it turned off and would not turn on again . It was my sons who was in college at the time so we talked and he took it in to a Verizon store where he was told I need to come in since the account was in my name. He was away from home , Verizon could see on account it was his phone they said it was not abused, they could not even turn it on , they sold me the phone give him another phone maybe even a loaner till he gets another. So now I need to go to store and explain to 3 different people this is my phone and my son has it and I need a new one. what a waste of time after about 2 hrs and talking to different people and yes they said there were notes on his account from other person he had talked to from different store. So I finally walk out with a receipt in hand and being told I would have a new phone in a couple days. As I sat in my vehicle thinking this is stupid I looked at my receipt and noticed it said droid on it so back into Verizon I went. The salesman said that’s what your son has on his account. My son had activated a friends old phone so he has one since VERIZON REFUSED to give him one. Another hr 3 people and yes they can see he had a new iPhone and notes on it from other store. Sometimes sorry just doesn't do it. I was now late for a appointment . Now I walk out and have been told I will get a new iPhone in the mail in about 2 wk Yes 2 wks again I bought it there just give me a new one and you send old one back. I will also get a new droid that I have to send back because they said they cant cancel it . In about 3 days I get the Droid and sent it back Verizon mistake and a waste of my time . After waiting over 2 wks and not receiving a new iPhone back to Verizon I went . I am now bitter at Verizon after doing 20 yrs of business with them. 3 people 1 hr later I was told it got delivered to my post office . I got the tracking num called the post office and they say o yes that was the droid. Go back in to Verizon another hr of explaining I walk out being told I will get a new iPhone in a couple of days, We’ll see . Once again I got the phone in your store just give me a new one . Do you realize how much of my time you have wasted ? do you care? O what is Your Policy ? How many Billion did you make last year ? I am Locked into a new 2 yr contract . Why don’t you just release me ? After 20 yrs do you think I will ever renew my contract ?

Simple process. If an iPhone go to the Apple Store and not Verizon
the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
good luck

My daughter has been in peru for 5 weeks and has her phone on airplane mode and wi-fi and has successfully texted and facetimed when having wi-fi. Now it is no longer working? Any ideas?

My daughter has been in peru for 5 weeks and has her phone on airplane mode and wi-fi and has successfully texted and facetimed when having wi-fi. Now it is no longer working? Any ideas?

Basic Troubleshooting Steps when all else fails
Quit the App by opening multi-tasking bar, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.
Relaunch the App and try again.
Restart the device. http://support.apple.com/kb/ht1430
Reset the device. (Same article as above.)
Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

How can I get my ipod nano (6th gen) to stop making a static-y noise when I try to listen to my music? It has been doing this for a week and the music is faint while the static is louder than it.

It has been doing this for a week and the music is faint while the static is louder than it. I try plugging it in to my iTunes and when I un-plug it, it still makes the loud static noise. I have also tried tapping my knuckle on the back of my ipod nano. This has not damaged it at all nor caused this to my ipod. There is no water damage to the ipod. Only a few scratches from a couple drops. The drops have been on concrete but not at a very high distance. How to I stop this? Do I need to replace my ipod instead?

Have you tried a different pair of earbuds/headphones to rule out a pair of damaged/faulty ones? You might also want to make sure the headphones are securely and firmly seated in Nano's headphone jack. Lastly, check the headphone jack for any signs of debris or damage. You may need to have the headphone jack replaced either by Apple or a third party repair company.
I assume this static is present on any track you listen to versus only particular ones?
B-rock

HT1766 I am getting a message that says my iPad has not been backed up for 2 weeks and even though I click OK the message will not disppear and let me use my iPac

I am getting a message that says my iPad has not been backed up for 2 weeks and even though I click OK the message will not disppear and let me use my iPad

Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

My wife and I have been with VZW for 10 years and for the last 7 we have had absolutely no service at our home. I refuse to pay to access by purchasing a signal booster because we already pay a "monthly access fee." VZW, as loyal customers, if you can't

My question is clearly stated in the discussion description. I know we are not the only ones having this issue. But we refuse to double pay for service!

See Our contract is due to end in Jan and we are considering switching providers. For the last 10 that we've been with Verizon, we've not been able to receive calls at our house where we spend most of our time so we are being charged for a service we are not
same person, new account today
I would not wait for a new tower after 7 years. Find service that works at your house or get the extender.
From a different perspective, over 10 years you paid maybe $18,000 for service. A cell tower costs $100,000 to $300,000 to build and $500 monthly fees. Not very economical to build a tower for you.

Hi, I am getting a warning message on screen, saying that my iPad hasn't been backed up for 2 weeks, and saying under what circumstances the message appears. My problem is, is that I have backed up iCloud, but am unable to remove the warning.

Hi,
I am getting a warning message on screen, saying that myiPad hasn't been backed up to iCloud for two weeks, and advising under what circumstances the message appears. My problem is, is that I have backed it up, but am unable to remove the message, and whilst the message is there, the iPad is frozen, and I cannot do anything.
Has any other user had such a problem, and if so, how did they rectify it.
Any advice would be greatly appreciated.
Thanks in advance.
clarinet99

Try this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up

I have been editing project for two weeks and now I get ghosts of other images fromt eh project coming up in the wrong places even though the thumbnail looks right. Help.

Help. I have been editing a project for two weeks and now it gets ghosts of ohter images from the project coming up in the wrong places. The thumbnail has the correct image but the image either does not display and its black or an old image or another one shows.

When I have problems like this I do two things. First I shut down and restart iMovie. Sometimes that rejuggles the date. But I am sure you have been doing that in such a long project.
The Second thing I do is delete iMovie preferences, which can get corrupted.
Home-library-preferences-com.apple.imoviepref
Hugh

I have been using extensions with V8 for several weeks and with last Firefox update this morning all are gone and I can't get them going again!

I installed V8.0.1 several weeks ago (or what I thought was V8.0.1) and got Awesome Screenshot (A.S.). Although it was stated that AS was not compatible with V8.0.1 I installed it any way and it worked. I have been using it every day until this morning. Another Firefox update came down this morning. Although I clicked the “Update Later” box, it updated at that time anyway. (This has happened every time I received an update in the past and clicked “Update Later” box, but that another problem; not the issue today.) After today’s update completed and I restarted Firefox. I check the version and it still was V8.0.1. All of my extensions were gone. I followed the instruction for re-enabling. All of the extensions were marked “disabled”. Only two of them had “enable” buttons (Garmin Communicator and InvisibleHand), both of which I didn’t load nor use. All extensions had “Remove” buttons. Is there any way for me to get A.S. working, I use it often. If not, how about “Screengrab”. That’s better than nothing.
I am using Windows XP Professional SP3.
Thanks for your help.
Andy Marino
[email protected]

There is a known issue where multiple instances of plugin container open if history or cookies are cleared. Are you, or some utility clearing firefox cookies or history, that could be the reason. This problem continues even if plugins are disabled in Firefox.
*Are you opening multiple instances of Flash Player ?
* Is the problem reproducible ? <br/> for instance does it always crash the plugin or cause it to hang if you use a particular site ?
If you get the FlashPlayer plugin crashing use the option to submit the crash reports, it is then possible to follow them up. It is possible to stop the plugincontainer opening, but that could result in a firefox crash. Of course the firefox crash can also send crash reports out, and that could be useful.
* see [[plugin crash reports]]
* [[what is plugin-container]]
* [[firefox crashes]]
There are some problems with FlashPlayer currently under investigation, and there may be other threads in the forum about problems. (e.g. Bug 561019 - Plugin waveOutOpen hangs )
Sometimes using Firefox 3.6 is a workaround that helps with FlashPlayer problems, if you wish to experiment with that consider installing firefox Portable and using Firefox 3.6.23 (or soon 3.6.24) for tests with flash player, whilst keeping firefox 7 for day to day browsing.
* [[http://portableapps.com/apps/internet/firefox_portable/localization#legacy36]]

I called Verizon today about my Droid Phone which, AGAIN, is NOT working. I've had it replaced once already. I've been with Verizon for 9 yrs. So my plan is due to renew Feb 20th, my phone is NOT working, do u think they would go ahead and HELP me? Phis

So, I called today to see if I could upgrade, as my contract for 2 yrs is up on Feb 20th. I've replaced the Droid once already. It was broken, just not by me. Now the thing won't even work, at all. I need this phone as I work for a major company and we use these devices at night to contact one another.
Anyway's, Rep 1 transferred me to Rep 2 saying "Rep 2 has more authority than I". Rep 2 immediately began finger pointing. Basically, said Rep 1 didn't feel like dealing with my situation. So, he was angry, talking fast, and would not "HEAR" what I needed to say. He offered me a few idea's but in the end said he would not / could not help me, although my phone is NOT working, AGAIN.
I told him I would probably be going to another provider, he then began to berate all other provider's. Gosh I hate when CSR's do that !
So,looks like I'm outta here, and this saddens me. I KNOW he could've helped me, he chose NOT too.
9 years I have been Faithful to this Company. This is the thanks I get? Man, this is so Wrong, on so many levels.
I am sure of one thing: Another provider would be happy to have me as a customer.

Your experience sounds terrible, mrpontiac225! I regret our failure to leave with any impression that you are anything but valued. We don't want you leaving us under any circumstance. What is the problem with your device? Is it a Droid Charge? What are the symptoms?
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Is there anyway I can get an upgrade even though I'm on a prepaid plan? Ive been with verizon for years.

I've been a loyal customer to Verizon. I am still contemplating switching to a bill instead of prepaid but in the mean time I was wondering if Verizon had a way for prepaid customers to get upgrades.

That makes no sense. People get subsidized upgrades because they are agreeing to a 2 year contract. You don't have contract with pre-paid so no you can't get a discounted phone for pre-paid. And if you go on postpaid you might want to re-think about taking that subsidized upgrade because you must realize you are locked into a 2 year contract and you won't get to upgrade before then. Unless you need more than 6.5 GB of data I'm not sure why you would switch from pre-paid.

My ipod touch wont work, it's on the charger but the apple sign just pops up, it been like this for a week and wont connect to itunes, please help!!!

my ipod touch has been on the charger for about a week now, before that it was working in perfect condition until it died, now the ipod just shows the apple sign and then switches to the sign that means less then 20% battery, it wont turn on! please help me fix it! it wont even connect to itunes

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Iam gettin an alert messages which says this ipad has not been backed up for 8 weeks and has to be connected to wifi plugged in and locked . I am not able to acess to acess or unlock ipad, please help

et

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

On my ipad recently I have a iCloud Backup alert telling me that my ipad hasn;t been backed up for 2 weeks and how back-ups happen etc..I tap OK button and nothing happens. This alert will not disappear or let me use the ipad? Any ideas??

On my ipad I have an iCloud Back-up alert that will not disppear, I am unable to use the ipad as I press OK and it won't do anything, any ideas???

Here is a similar thread:
https://discussions.apple.com/thread/4408608?start=0&tstart=0
Try turning off the iPad, or pressing the home button.

HT5085 I have recieved a message which states thaat the ipad has not been backed up for 22 weeks, and when I am in icloud I still cannot manage to back it up.

I do not know how to back up my ipad to icloud. How do you do it

Use iTunes. If you connect to your computer, open iTunes, select your device, then check the box to backup to either iCloud or your computer. Then either click Backup Now button or sync with iTunes.

Been with Verizon for a week and already have major billing issues.

Similar Messages

Maybe you are looking for