I called Verizon today about my Droid Phone which, AGAIN, is NOT working. I've had it replaced once already. I've been with Verizon for 9 yrs. So my plan is due to renew Feb 20th, my phone is NOT working, do u think they would go ahead and HELP me? Phis
So, I called today to see if I could upgrade, as my contract for 2 yrs is up on Feb 20th. I've replaced the Droid once already. It was broken, just not by me. Now the thing won't even work, at all. I need this phone as I work for a major company and we use these devices at night to contact one another.
Anyway's, Rep 1 transferred me to Rep 2 saying "Rep 2 has more authority than I". Rep 2 immediately began finger pointing. Basically, said Rep 1 didn't feel like dealing with my situation. So, he was angry, talking fast, and would not "HEAR" what I needed to say. He offered me a few idea's but in the end said he would not / could not help me, although my phone is NOT working, AGAIN.
I told him I would probably be going to another provider, he then began to berate all other provider's. Gosh I hate when CSR's do that !
So,looks like I'm outta here, and this saddens me. I KNOW he could've helped me, he chose NOT too.
9 years I have been Faithful to this Company. This is the thanks I get? Man, this is so Wrong, on so many levels.
I am sure of one thing: Another provider would be happy to have me as a customer.
Your experience sounds terrible, mrpontiac225! I regret our failure to leave with any impression that you are anything but valued. We don't want you leaving us under any circumstance. What is the problem with your device? Is it a Droid Charge? What are the symptoms?
DionM_VZW
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I have a Galaxy S3 and love this phone but here at my new home which has absolutely no trees of bushes blocking anything, my phone calls are dropped ALL THE TIME and it's driving me crazy. Verizon finally said that they would come out and boost the signal but haven't seen anyone in two weeks. I have called Verizon tech help for one year to get help with this, either trade phone or something. I am so frustrated! I picked Verizon for the clear calls and coverage inside hospitals and buildings but it's been terrible. I have had three of these phones replaced. I need a different model like the S4 or the S5 I think cause it's something in this model.
Verizon is quickly becoming the worst cell phone company out there. To read all of these pleas from your loyal customers is just so sad and pitiful. You need to be sued for your data overage charges that you are intentionally imploding on your customers. They have pleaded, very intelligently, with you to do something to fix the issue and you willingly have NOT. As is with my reception issue that I was promised a signal booster for two months ago, so is this issue with the data. You don't follow up and solve the issues. Therefore the courts will find you fraudulent. When I was promised by your super tech that I needed a signal booster and he was sending it out overnight at no charge to me, I was relieved that it would finally be taken care of so I wouldn't lose faith with Verizon. Well, that was two months ago now with no record of it ever being ordered or on my file anywhere. I have since called three more times with hours of conversations about that issue and two more techs have told me they were sending me a signal booster with no follow up what so ever. WOW! That's pitiful! You may not care now, oh but you will later when you lose lots of money and business.
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What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn’t decide what she wanted so she stayed with old phone but this locked me into a new 2 yr contract . Within a wk one of the new iPhones started turning on and of like 10 –15 times a day. Wk 2 it turned off and would not turn on again . It was my sons who was in college at the time so we talked and he took it in to a Verizon store where he was told I need to come in since the account was in my name. He was away from home , Verizon could see on account it was his phone they said it was not abused, they could not even turn it on , they sold me the phone give him another phone maybe even a loaner till he gets another. So now I need to go to store and explain to 3 different people this is my phone and my son has it and I need a new one. what a waste of time after about 2 hrs and talking to different people and yes they said there were notes on his account from other person he had talked to from different store. So I finally walk out with a receipt in hand and being told I would have a new phone in a couple days. As I sat in my vehicle thinking this is stupid I looked at my receipt and noticed it said droid on it so back into Verizon I went. The salesman said that’s what your son has on his account. My son had activated a friends old phone so he has one since VERIZON REFUSED to give him one. Another hr 3 people and yes they can see he had a new iPhone and notes on it from other store. Sometimes sorry just doesn't do it. I was now late for a appointment . Now I walk out and have been told I will get a new iPhone in the mail in about 2 wk Yes 2 wks again I bought it there just give me a new one and you send old one back. I will also get a new droid that I have to send back because they said they cant cancel it . In about 3 days I get the Droid and sent it back Verizon mistake and a waste of my time . After waiting over 2 wks and not receiving a new iPhone back to Verizon I went . I am now bitter at Verizon after doing 20 yrs of business with them. 3 people 1 hr later I was told it got delivered to my post office . I got the tracking num called the post office and they say o yes that was the droid. Go back in to Verizon another hr of explaining I walk out being told I will get a new iPhone in a couple of days, We’ll see . Once again I got the phone in your store just give me a new one . Do you realize how much of my time you have wasted ? do you care? O what is Your Policy ? How many Billion did you make last year ? I am Locked into a new 2 yr contract . Why don’t you just release me ? After 20 yrs do you think I will ever renew my contract ?
Simple process. If an iPhone go to the Apple Store and not Verizon
the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
good luck -
I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make regular payments every month) that I would love to pay, but our bank account number was stolen, so we can't access our account until Monday. Because we were unable to pay our outstanding balance, we were told we can't order the phones today during the special promotion (that ends today). No one can help us, though we have no way of doing anything until Monday when our bank reopens and can reimburse us for the money that was stolen from us. No one in customer service can help us (they can't process the order but not ship until after we make payment on Monday, they won't honor today's promotion on Monday due to our special circumstance, nothing). They stated that "corporate" makes the rules and they have no idea how I can reach corporate to discuss the matter. Without the promotion, we will be charged full price for the phones on Monday, which will cost us an additional $300.00. Any help would be appreciated. Thanks.
I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi. -
hi, i was recently on an IOS 7 update before it's release and downloaded it from the web and i just got this message saying that my device is not registered as a part of the iphone developer. i have been using this for about 2 months now. what is a fix?
Were you running iOS 7 beta? If so, as a developer you need to log into the Developer forum for assistance.
Not a developer and running iOS 7 beta? <edited by host> -
Can I retrieve my deleted photos and videos somehow? I deleted my photos from my iphone thinking they would be on my ipad. Now all of my photos and videos are gone some one please help.
Hello queen cash
If you have a back up either in iTunes or in iCloud before you deleted the pictures, then you can restore that back up back on your iPhone. Also note you will not have anything that you have currently on your iPhone, as it will remove the current data and put what the back up had on it. If you where using iCloud and using Photo Stream, make sure you are on Wi-Fi and have closed out the Camera app as it will prevent it from uploading the photos.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Regards,
-Norm G. -
I've been with Verizon for a really long time and one of the best things about their upgrades was that they used to allow you to do it a little early. And since you dont really keep up with plan changes until a new phone comes out or you are closer to your upgrade eligibility date, I didnt realize that they changed this. My phone is on its last leg. 2 years is a long time for a device that you use every day, 50 times a day. My upgrade date is a month away and I'm considering moving to a different service and letting them pay for my ETF. I have called Verizon asking if there was anything they could do to allow me to upgrade early and they said no. When did this start happening? They tried to sell me the "Edge" but thats the same as paying 700 dollars.
ATT doesnt care how long you've been with them
cox doesnt care how long you've been with them
your eletricity company doesnt care
your gas station doesnt care
your grocery store doesnt care
your car insurance might care , a little.
Just because uncle tommy gives you a discount because he's been cutting your lawn for years doesn't mean a large company would. And why should they?
<< Message was edited by: Verizon Moderator to comply with the Verizon Community ToS >> -
' delete an app. All apps wiggle incl. the one in questions. However the app I want to delete does not show the x button. I reseted, also restrictions are on with on for apps delete. Suggestions?
mardemar wrote:
... - the only one without an x delete button.
What is the name of this App and where did you get it...? -
pls my macbook air is not booting up,when i switch it on the apple logo blinks with a question mark in it.what do i do?, pls my macbook air is not booting up,when i switch it on the apple logo blinks with a question mark in it.what do i do?
See here > http://support.apple.com/kb/TS2570
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How do I replace someone else's Mac ID with my own?
Bought iPhone second hand on TradeMe.
Previous owner re-set the phone but his ICloud account stayed on now my phone. He uses his AppleID on his new iPhone now and, understandably, does not want to give me his password. Any ideas?? Please.
This issue is blocking my access to iTunes and any other file from my home computer. It keeps on telling me that I have to autorise my computer to pass on files, yet, it seems, for all this to happen, I need to get logged in through the phone's Apple ID. This of course is different to my one on my computer - and I have no password for it.
This phone is not stolen!! I payed still a fair bit for it. Am still in contact with the previous owner. He doesn't know how to fix the problem either.
Would appreciate any suggestion ????
Thanks
SamSingsSettings>general>resets>erase all content and settings.
That will put it back to its out of the box state. Set it up with your own apple Id. -
Been with Verizon 3 weeks - misrepresentation, fraud and poor customer service
I was excited to find out that my company had a corporate discount for all employees: 22% discount of primary line, 22% off any data plan greater than $29.99/month and $75 credit on first month's bill. Great! I decided to port over my line from Tmobile, incurring the $100 early termination fee for 2 lines (family plan) and decided to finally get an iphone.
We all know how CSR are horrible at providing the correct information, so I called 3 times (2 to Verizon customer service) and 1 to a local B&M store to verify the details of my employee discount and to confirm that I would be eligible. Yes, Yes and Yes.
Called VZ Customer Service on 1/10, verified AGAIN that the plan I was choosing qualified for the corporate discount, they confirmed and then I placed my order. The first bill I received on 1/24 showed the 22% discount only on the line, but not the data plan. Called VZ, the CSR's excuse: The first bill is a partial, prorated bill so I won't see the 22% discount on the data plan nor the $75 credit until the following month's full bill. The gentleman was nice enough to give me a courtesy credit of $7, which covers the data plan discount I was expecting. He said he would note the $75 credit on my account so it would be applied correctly on the next month's bill.
Being the skeptic that I am, I called the next day 1/25 and verified with another CSR that she was able to see the note on my account that was supposedly entered in the previous night. Of course she didn't see it. I didn't bother to do anything further...I was going to wait until February to see what my bill looked like that take it from there.
Fast forward one month, get my bill...again, no corporate discount on the data plan and no $75 credit. Called CSR, she said "oooh, that's because your corporate discount only applies to data plans that cost $45/month or higher." I asked to speak with a supervisor.
Supervisor Melissa told me that the CSR is correct, and my data plan does not qualify. The next part KILLS me. I asked her if it made sense that I've spoken with 3 different Verizon representatives, all confirming the same thing up to this point. Her answer: "Well, every CS department operates a little differently. For example, my group has a full 9 weeks of training so we know what we're talking about. Other regions might be different." So what she basically told me is that it doesn't matter that everyone is employed by the same company. Because I was unlucky enough to be routed to a CS department in Booneyville where they don't know their head from their butt, I got misinformed. Ooops, sorry.
The 22% discount on a $30 plan amounts to $7/month. Is $7/month worth this HUGE discussion...no. Am I ******, yes. I will be writing the corporate office, the BBB and filing a complaint.Look, don't want to argue. @lewisr13 - I ordered the phones on 1/10 and due to the backorder on iphones, wasn't able to port my number until 1/24.
It's not easy working at a call center and talking to hundred of people a day...I get it. I was with tmobile for 6 years, I've had my share of getting wrong information at times, which is why I pulled the terms of my corporate discount on our website, verified with my internal rep the day before I started this whole thing and had VZ CSRs walk me through step by step my discount. "Okay, so what you're saying is if I get X plan, I should see a 22% discount on this and that, which would bring my total monthly balance to X dollars, is that correct?"
I still think it's ridiculous that THREE different reps gave me the wrong information..that's a pretty bad ratio.
My title is over the top...CSRs weren't intentionally fraudulent or meant to misrepresent anything. That said, as a paying customer, I still expect accurate information. Keep in mind that I did call an additional 3 times prior to me even ordering the phone to verify this information as well.
Frustated, that's all. I'm having our company rep look into it and if the misinformation initially came from my own company, it is what it is. -
Been with Verizon for a week and already have major billing issues.
I signed up for a new share everything plan 7 days ago. Prior to switching to Verizon from Sprint, I stopped by a Verizon store and spoke with an employee about the employee discount we would be applying. The employee told me that we would be given a discount off of both the monthly access fee as well as the $40 smartphone fee for the "primary" line.
I received a letter today confirming that the employee discount had been applied and I am not getting a discount on the $40 dollar smartphone fee. I called CS earlier and was basically told tough luck. Sorry you were given misinformation that affected your decision to switch carriers, but there is nothing we can do to help you out.
Additionally, because we apparently signed up for Verizon service on the last day of the billing cycle, and didn't sign up for the employee discount until our 3rd day of service, the employee discount is not being applied to our first bill. I was told that if we would've signed up for the discount on the first day of service that it would have shown on our first bill. How was I supposed to know that the day we signed up for service was the final day of the billing cycle??
I've been a customer for 7 days and am wondering what I've gotten myself into. Is this really what I have to look forward to for the next 2 years? I've been lied to, which will result in my spending of hundreds of additional dollars over the next 2 years, and have been offered no help to resolve the issue. I am strongly considering leaving while I'm still able to. Sprint made a VERY strong offer to retain my business and I am seriously considering taking them up on their offer. They obviously value my business more than Verizon.>Comment removed<
12/16 was the first day I had service and the last day of my billing cycle. It can happen and did. Would've been nice to know so we could get our employee discount setup before the first bill was generated (2 days later).
By not having my my 22% discount applied the $40 smartphone fee, it will literally cost me "hundreds of dollars", over the next 2 years. Let me break it down for you:
$40 x 22% = $8.80
$8.80 x 24 months = $211.20
(This of course doesn't include the additional taxes ill be paying as well, >Refrain from comments that attack other members<
I'm not trying to get anything different from everyone else. For some silly reason though, I just believe that store employees should give accurate information to potential customers, especially when it influences the customer's decision to switch service providers. The only reason they can continue to mislead customers is because there are no repercussions and because people like you seem to justify their actions.
Message was edited by: Verizon Moderator -
I dropped my phone in some water and I don't have apple care. It's been about a week and I'd rather put the money into fixing my iPhone 4 to an iPhone 5s. But I'm not sure if I can just buy the phone from Apple and still use it with verizon. Can someone help?
Yes, Apple will sell you an iPhone you can use with Verizon.
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