BEFW11S4 woes.

Ok, lemme get some things straight. I'm from the Dominican Republic, so some things won't be as easy for me as for most people in the US, mainly because of the exponentially higher population of tech-illiterate and overall stupid people in my country. I'm not saying that I'm not stupid, but as a Software Engineering major student and CCNA, I believe I can safely say I'm just a bit more illustrate than most people, so please bear with me here. =p
I have a BEFW11S4 device at home, used for wirelessly distributing the DSL connection (given that my DSL device is in a quite hard-to-reach place, and there's nowhere else to place it in the house). Until a few days ago, I was happy as anybody could be at the fact of removing all the wires and cables that constantly made my mother and random people trip and yell at me because said wires and cables supposedly would one day make them lose their teeth. (As an anecdotal reference, this had been going on for about three to four years, and I was already going deaf because of the constant yelling... but that's beside the point.)
However, around three months ago, when I bought my Acer notebook, I was able to grab one of these little beasts (at a bargain price, really: a gift from my uncle) that I knew would silence my house once and for all. And it did, oh God yes, it sweetly did. =D
...Until about three or four days ago. =(
Starting about monday (or sunday, not sure), the **bleep** thing refuses to generate its wireless signal. Even when placed just besides the notebook (and the Linksys USB network card I use for an old Compaq Armada my dad has), none will see the **bleep** thing through the wireless connection. I have tried resetting by software, resetting by hardware, upgrading the firmware, and just about any **bleep** configuration I could possibly think of, and still, no dice. The access point firmly refuses to transmit anything through the wireless. In my desperation, I even went as far as physically unscrewing and dismounting the antennae and switching their places, with the vain hope that it would at least do SOMETHING to the access point, but still, nothing, zilch, nada.
It's noteworthy at least, the fact that the 4-port built-in switch works fine, and that the AP itself is (in terms of electrical functionality, so to speak) working fine, since it turns on normally, and when connected through an ethernet cable to one of the switch ports, the corresponding LEDs turn on accordingly. The only ones that refuse to even show their ugly faces are the WLAN Link and WLAN Activity ones.
I've come to this place as an absolute last resort, with the fear of being told that my device is fried and that I need to get another one, since those kinds of things are extremely expensive in my country, and as I said, I got mine for free from an uncle, not to mention that I actually was within US territory when I bought my Acer baby and when I met with my uncle. If any of you can be of any help, from this very moment I state that I'll be eternally grateful to you.
Thanks in advance, everyone.Message Edited by DominicanZero on 11-09-200608:34 AM

Hello!
I sense you have a pretty good understanding of how this device should work and how to fix it when it stops working. Reading what you've already done, I can only suggest a few things to try to revive your router's wireless side. By the way, is "wired" internet still working? You mentioned about having upgraded the router's firmware already. Have you tried downgrading the firmware? You can download the older firmwares from ftp://ftp.linksys.com/pub/network. I hope you can still save the router.
Best regards.
"I have journeyed where none have been before. Now I return to ensure that none follow."

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Message Edited by davehane on 05-15-200708:47 PM

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(Edited post for guideline compliance. Thanks!)
Message Edited by JOHNDOE_06 on 07-31-2007 08:16 AM

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You can Download 740 KB firmware for BEFW11S4 V2 and save it on the dekstop
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Open an Internet Explorer browser page on a computer hard wired to the router...
In the address bar type - 192.168.1.1...Leave the Username blank & in Password use admin in lower case...
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Wait for few seconds until it shows that "Upgrade is successful" After the firmware upgrade, click on "Reboot" and you will be returned back to the same page OR it will say "Page cannot be displayed".
Now reset your router :
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If your Internet Service Providor is Cable follow this link
If your Internet Service Providor is DSL follow this link

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Can I assume that the "wireless component has died?
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SSID Broadcast is enabled,
Of the 3 leds on the front left:
WLAN ACT is not illuminated
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LINK is illuminated,
ACT is not illuminated,
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Download Firmware 314 KB...
Download TFTP Utility...
After downloading the Firmware rename the file(like - befw11s4)...
Follow these steps to upgrade the firmware on the device : -
Double click the TFTP.exe file and click run.
For Server- Enter the IP Address of the router that you assigned. By default, the router is 192.168.1.1...
For Password- Enter the password you assigned the router. By default, the router’s password is “admin”.
For File- Click the triple “…” button and browse for the .bin firmware file...
Click Upgrade button to start upgrading. A progress bar should show up to show the progress.
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HP PSC 2510 on BEFW11S4: assigning / reserving an IP address

I use an HP PSC 2510 printer / scanner copier on my home network, with a wired connection to my BEFW11S4 ver. 2 (firmware 1.45.10). About two months ago, I started experiencing intermittent connectivity problems (for which I asked assistance in a separate post). I also reconfigured my printer around that time, to connect via IP address (192.168.1.100) rather than host name (NPID11408), so I thought I'd mention that here.
The problem I initially intended to write about is that whenever I reset the router, I turn off all the other computers (or at least their connections), and reset the printer before turning the router back on again, so that the printer always comes up with the first assigned IP address (192.168.1.100). Is there a way to "reserve" this local IP address so that it always (and only) gets assigned to the printer? Since someone currently needs to reset the router on a nearly weekly basis, the extra work of turning everything else off and on again is a real hassle.
I say "initially" above, because in writing this, I am wondering whether my reconfiguration of the printer is a factor in the intermittent connectivity problems with the BEFW11S4 I wrote about a little while ago. In case they are related, and anyone else reading this has any insights, here's a listing of the HP Network Configuration page:
Network Connection Type: Wired
URL: http://192.168.1.100
Hardware Address: 00306ED11408
Firmware Version: B.25.38-RL6206xNS
Host Name: NPID11408
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Config Source: DHCP
DNS Server: [omitted]
mDNS: psc 2500 series (00306ED114008)
Admin Password: [omitted]
Link Config: 100TX-Full
On Windows XP (for my Dell, Toshiba and Sony computers), the printer port is configured to use the IP address. When I first got the printer, and installed the software on the Dell and Sony, I was able to use the Host Name, but for some reason, I couldn't get the Toshiba to see the printer via the hostname, but all computers could see the printer via the IP address. My Mac can also see the printer via the IP address.
I would welcome any suggestions (or questions) from anyone who can help me configure the router to assign 192.168.1.100 to the printer (or at least reserve it for the printer). Thanks!
Joe.

This will have each device on your network operating from a fixed IP address corresponding to the one the DHCP server had assigned. Now that address will not change. Note, however, that if a device is removed from the network and some new device is connected to which the DHCP server assigns the same address, then you cannot reconnect the other device until the new one is removed or you can end up with two devices trying to use the same IP address which will generate a system error.
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Hp Warranty Woes & Hard Drive Heartache

HP – Warranties Woes & Hard Drive Headaches.
Dear Internet Community (I.C)
I need your help.
I would like to know if I’m being unreasonable in my expectations or is Hewlett Packard (HP) not living up to its both moral & legal obligations as a good corporate citizen & what it alleges to be – a Customer Focused Global Computer Services company.
Apologies if this is a little long winded but in the interests of fairness I need to put as many HP comments in as possible – to give you a clear picture.
So bear with me, you will not be disappointed & there are a couple of questions you might like to answer & feedback to the appropriate parties.
Keep in mind at all times we are talking about approximately a $200 (NZD) fix – less than the lost profit on one lost sale for an HP PC ( you might think twice about HP products after reading this).
There are two parts to this problem :
Part 1 :
I purchased an HP Touch Smart a few years ago, I registered the product & warranty with them & over the years have received have received numerous emails stating “buy this, upgrade now”.
But I don’t recall ever receiving an “WARNING – Critical Failure Issue (CFI) apply attached patch immediately” email while under warranty. Why is this relevant?
Ø Seagate makes Hard Drives – in this case a Barracuda 7200.11
Ø HP buys said HD’s from Seagate
Ø Seagate finds a problem with firmware in HD’s & advises HP & supplies a fix
Ø HP knows which Customers have these HD’s, because you know what goes into your machines – right ? - see below
Ø HP FAILS to send email to Customers with the fix (a simple email with attachment would solve problem) or issue recall.
Ø HP even offers previously to fix problem FOC & puts fix on its Website - but only if the Customer knows somehow of the problem.
Ø Should the Customer intuitively& telepathically know of problems in HP Products in advance before it fails, because of course HP is not telling their Customers.
Problem or Outcome: My HD has bricked itself & will not operate as I never received notice of the firmware fix at any time either in or out of warranty.
Paul Boshoff - G M -Personal Systems Group- HP NZ (PB- GMPSG) says
“It would be very difficult, if not impossible, for any computer vendor to proactively notify it’s customers of component-level updates”
“Failures of the kind you’ve experienced are usually related to a specific batch of serial numbers and often those component serial numbers aren’t available when the user is registering that particular computer.”
Now let me know if you think I’m wrong, but it sounds like HP does not know what goes into its machines or at the very minimum does not keep track of this.
HP, a Global Computer Services company cannot possibly be expected to track what goes into its machines. HP apparently does not record or match the serial number of the HD with the machine it goes into.
If Ford & Toyota can track & record what tyres go on which make & model of their cars which are in the millions each year & can recall cars dating back 8-10 years just case of a manufacturers component malfunction why can’t HP link & record the HD details.
I can just hear it now “I’m sorry we don’t know which engine we put in your car”.
And let’s be real clear here – we are not talking about some small screw at the back of a PC – Along with the CPU & the RAM, the Hard Drive is pretty much up there in the top 3 of important components of any computer.
I.C – Do you feel
ü That fills you with confidence in HP products & services ?
ü Should HP be required to tell its customer of CFI’s with its products – particularly while under warranty?
ü Has HP tried to limit their liability & cost by directly NOT telling Customers of CFI’s while under warranty?
Part 2 :
When your HD bricks itself – apparently all is not lost – some very clever person has found a solution so you can get the HD going long enough to apply the firmware fix & then your HD is a good as new – Here is the link that spells it out with pics http://www.overclock.net/t/457286/seagate-bricked-firmware-drive-fix-with-pics)
You’ll see the relevance of this shortly.
After much messing about I received the following email from PB- GMPSG : “I have escalated your issue and have just received the go-ahead to repair your unit at our cost. We will be utilizing our own, authorized service provider to re-install the original hard-drive and to run the software fix on that unit.” (This guy most likely earns a six figure salary & isn’t able to sign off $200 fix).
NOTE : it does not limit or restrict what type of fixes will be used & also at this time HP was aware of both the Seagate fix & above fix.
I delivered the PC & bricked HD into the HP Authorised Repair Centre (ARC) as requested –their ticket instructions read “do firmware update…HP to incur costs. NO COST to customer”.
Obviously it’s not rocket science but you need the HD going before you can apply any firmware fix including this one – HP knew that to get the HD going they would need a special fix to enable them to apply the Seagate fix.
After all this is not an isolated case & I did point out to HP that they would need the fix I supplied (or something similar HP approved or designed if that made them more comfortable) prior to their offer of fixing the HD.
HP said their ARC’s had all the right software for fixing their machines. In addition I have been told on several occasions, the ARC’s are the bee’s knees, the cat pajamas, the whiz kids of the PC service world “The first port of call for the repair centre agent is to download all the latest service advisory notices and updates. This is a very fundamental part of the repair process and one that we spend a great deal of time emphasizing with our authorised repair centres” Keep this in mind.
A week later I received a call from Peter Gasporaratos, HP CS Melbourne (poor guy – caught in the middle) & stated “there is nothing else we can do for you”. When I asked if they had applied the fix he said “its not our responsibility.. its not part of our guidelines.. the ARC does not practice unauthorised methods..& this ARC will not go down this path”
Ironically the day before, Barry from the ARC said “we can attempt it, but we will charge you too”. So HP’s own ARC will do it, but there will be a cost – but hang on a minute, didn’t PB- GMPSG say “to repair your unit at our cost. We will be utilizing our own, authorized service provider to re-install the original hard-drive and to run the software fix on that unit” & HP CS put on the instructions “HP to incur costs. NO COST to customer”.
I.C – Do you feel
ü HP have said they will fix it at NO COST to me, regardless of what the fix entails ?
ü Should HP honour this commitment ?
ü Would you do business with a company that says one thing & does another & does not honour its commitment ?
ü That given the bricking fault did not need to happen if HP had been proactive in letting their customers know of the firmware issue & this is not an isolated case– shouldn’t they then be responsible in finding or developing a fix for getting the HD going long enough to apply the firmware fix if they are not going to use other recognised fixes.
Abstract
So that’s it – what do you think I.C. ?
Would you want HP computers & servers controlling the Traffic Lights, Air Traffic Control, Patient records & Medications at Hospitals knowing that HP will not tell these organisations that there is CFI with their products & they could suddenly lose everything. All dead while they try to find a back up computer with all the data – god forbid if President Obama’s “football” is powered by an HP – Nuclear War before we know it.
But seriously – I would love your feedback – Am I being unreasonable in asking them to honour their commitment for a $200 fix ?
And of course HP being a Customer Focused Global Computer Services company, would welcome your feedback.
Here are a couple of the players contact details who would love to hear from you :
ü Keith Watson – CEO –HP NZ -I initially contacted him & he thanked me for bringing it to his attention, then nothing.
Email : [email protected]
ü Paul Boshoff - G M -Personal Systems Group- HP NZ – well of course you now know who he is now – he would love feedback.
Email : [email protected]
ü Jessica Rangi – She’s the Spokes person/PR/Marketing for HP NZ & has just help launch HP new PC range in NZ – She would love your feedback as it might impact on her marketing & she is quoted as having helped out in warranty situations before & has worked at HP head office.
Email : [email protected]
ü Meg Whitman - President and Chief Executive Officer of HP Global
Email : [email protected]
They would all like to hear from you J
I.C
J Thanks for being patience & reading through to the end – now it’s up to you
L buy HP Products & Services or not.
L Do HP deserve your hard earned money if you now believe they aren’t going tell you about problems with their Product & Services.
Be kind to one another & take care.
Regards
Smithie
P.S - I sent this blog to HP for fact & quote checking prior to uploading (I gave them over a week to reply) – the silence was deafening from HP.

When requesting assistance, please provide the complete model name and product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer or inside the battery compartment. Please do not include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
I doubt the hard drive would be covered by buying an extended warranty after the fact. There is also no reason to buy a new hard drive from HP. Almost any 2.5" hard drive on the market will work in your computer. You will need your personal HP Recovery Disc set to return the computer to a factory like state. If you didn't create these discs, you will need to order a set.
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Port Forwarding for HoI 2 Doomsday on BEFW11S4 V4 Wireless-B

I have been going around and around, trying to figure this out and nothing seems to be working. Does anyone know exactly what I am supposed to do, step by step, for opening up a port (or a series of them) on a BEFW11S4 V4 Wireless-B system? The game I want to play is Hearts of Iron II: Doomsday. I just can't seem to connect with this game for some reason. I have in the past with different games, but this one...

Open an Internet Explorer browser page.In the address bar type - 192.168.1.1
Leave username blank & in password use admin in lower case...
Click on "Applications and Gaming" tab and then click on "Port Range Forwarding" subtab...
On the first line in Application box type in ABC, in the start box type in your starting port number and End box type in your end port number, leave the protocol as both and under ip address type in 192.168.1.20 and check the enable box and click on Save Settings...Make sure the start port number should be lesser than End Port...
Provide the following IP Address on the unit where you want to play the game...
IP Address :- 192.168.1.20, Subnet Mask :- 255.255.255.0, Default Gateway :- 192.168.1.1...Check if this works...

Vista and BEFW11S4 issues

Hi Everyone. I have a Wireless B Router model BEFW11S4 v 4.0. We recently bought a new computer that has Windows Vista. Recently we started having some problems with the internet. Our Windows Firewall is OFF as we have Norton 360 v 2.0. Our problem is that certain websites will not load. It appears that there is a timeout issue. One is www.comics.com. We have not had a problem with this site in the past, even on this computer with this setup. We have not installed or uninstalled any softwares or hadware and have made no changes whatsoever. About a week ago the site was accessing just fine. The error we get when attempting to view certian sites is:
Address Not Found
can't find the server
The browser could not find the host server for the provided address.
    * Did you make a mistake when typing the domain?
    * Are you certain this domain address exists? Its registration may have expired.
    * Are you unable to browse other sites? Check your network connection and DNS server settings.
    * Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.
When using Vista's help section we learned that some older routers are "not fully compatible" with Vista and we're trying to determine if this is the case with ours. We found a firmware download from Linksys that was v 1.52.02. It is a bin file but did not indicate where to save the file to. Is this the "fix" to the Vista compatibility issue? Where do we save this file then? We did perform the Vista Internet Connectivity Evaluation Tool and the test results indicate that the following were not supported: TCP High Performance Tool and UPnP Support Test.
When following the insturctions from Linksys to ping linksys.com all requests timed out. I did perform the ipconfig/all command but don't know if those results are necessary to show here. I don't want to overload on TMI (too much information). Can someone please help us? This "limited" internet ability is really become troublesome and we just want to make sure we can resolve this issue. Any help is appreciated. Thank you and Happy Thanksgiving to you all!

To make matters worse I just spent an hour in a live chat with someone who gave me misinformation! This person told me to reset the router by pressing and holding the reset button for 30 seconds and that this would reset the password back to "admin" and allow me to make these changes. He also said that I needed to completely shut down and unplug everything from the back of the router, with the exception of the power cord, and perform the reset, then plug everything but the cable modem back in, boot the computer and then go to the setup page and go through the entire process of configuring the router, setting up the network and then going through the power cycle. Well, this would be a great option if resetting the router actually reset my password, it didn't so I couldn't get in to perform the rest of the instructions. He told me that if I ran into problems I should call 1-800-326-7114 for immediate free assistance by another technician who could walk me through everything. Upon calling that number I'm told that because my router isn't covered any longer by warranty that I'd have to pay $29.99 just for the one technical call to answer my question as to how to reset the password. This is absurd! My router is working fine now since I got the updated firmware. I don't need any setup support or troubleshooting. I just need to reset my password for the setup page so that I can make some changes and have access to this in the future. I'm not going to pay $30 for something that isn't related to a repair issue! I can't believe I spent all this time dealing with a live chat person who kept giving me misinformation repeatedly (he gave me the wrong steps for procedures repeatedly) and was then directed to free tech support by phone and suddenly expected to pay $30 just for a generic question. Is this really the typical type of "service" to expect from Linksys? Can't anyone give me the proper answer to reset my password or an alternate method if resetting the router didn't work? I've reset the router about 5 times now and it's not resetting the password. I can log in only using Firefox (not IE) but then I can't make any changes. If being misinformed and lied to is really how Linksys treats their customers I think I'll go elsewhere for an upgrade. Is this really how I should expect to be treated?

BEFW11S4 woes.

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