Vista and BEFW11S4 issues

Hi Everyone. I have a Wireless B Router model BEFW11S4 v 4.0. We recently bought a new computer that has Windows Vista. Recently we started having some problems with the internet. Our Windows Firewall is OFF as we have Norton 360 v 2.0. Our problem is that certain websites will not load. It appears that there is a timeout issue. One is www.comics.com. We have not had a problem with this site in the past, even on this computer with this setup. We have not installed or uninstalled any softwares or hadware and have made no changes whatsoever. About a week ago the site was accessing just fine. The error we get when attempting to view certian sites is:
Address Not Found
can't find the server
The browser could not find the host server for the provided address.
    * Did you make a mistake when typing the domain?
    * Are you certain this domain address exists? Its registration may have expired.
    * Are you unable to browse other sites? Check your network connection and DNS server settings.
    * Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.
When using Vista's help section we learned that some older routers are "not fully compatible" with Vista and we're trying to determine if this is the case with ours. We found a firmware download from Linksys that was v 1.52.02. It is a bin file but did not indicate where to save the file to. Is this the "fix" to the Vista compatibility issue? Where do we save this file then? We did perform the Vista Internet Connectivity Evaluation Tool and the test results indicate that the following were not supported: TCP High Performance Tool and UPnP Support Test.
When following the insturctions from Linksys to ping linksys.com all requests timed out. I did perform the ipconfig/all command but don't know if those results are necessary to show here. I don't want to overload on TMI (too much information). Can someone please help us? This "limited" internet ability is really become troublesome and we just want to make sure we can resolve this issue. Any help is appreciated. Thank you and Happy Thanksgiving to you all!

To make matters worse I just spent an hour in a live chat with someone who gave me misinformation! This person told me to reset the router by pressing and holding the reset button for 30 seconds and that this would reset the password back to "admin" and allow me to make these changes. He also said that I needed to completely shut down and unplug everything from the back of the router, with the exception of the power cord, and perform the reset, then plug everything but the cable modem back in, boot the computer and then go to the setup page and go through the entire process of configuring the router, setting up the network and then going through the power cycle. Well, this would be a great option if resetting the router actually reset my password, it didn't so I couldn't get in to perform the rest of the instructions. He told me that if I ran into problems I should call 1-800-326-7114 for immediate free assistance by another technician who could walk me through everything. Upon calling that number I'm told that because my router isn't covered any longer by warranty that I'd have to pay $29.99 just for the one technical call to answer my question as to how to reset the password. This is absurd! My router is working fine now since I got the updated firmware. I don't need any setup support or troubleshooting. I just need to reset my password for the setup page so that I can make some changes and have access to this in the future. I'm not going to pay $30 for something that isn't related to a repair issue! I can't believe I spent all this time dealing with a live chat person who kept giving me misinformation repeatedly (he gave me the wrong steps for procedures repeatedly) and was then directed to free tech support by phone and suddenly expected to pay $30 just for a generic question. Is this really the typical type of "service" to expect from Linksys? Can't anyone give me the proper answer to reset my password or an alternate method if resetting the router didn't work? I've reset the router about 5 times now and it's not resetting the password. I can log in only using Firefox (not IE) but then I can't make any changes. If being misinformed and lied to is really how Linksys treats their customers I think I'll go elsewhere for an upgrade. Is this really how I should expect to be treated?

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Message was edited by: linesma

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