Being Contacted by Someone in Upper Management

Does anyone know how to get in contact or have someone in upper management contact me? I have had nothing but problems with my service since I purchased it 3 or 4 months ago. I can't even speak to someone in one call about my issues. I hold for 45 mins or more to reach the 1st person and then I am transfered after they don't know how to help me (even though it is their department) this has me waiting another 45 mins. Now after an hour and a half I am starting over. I have had 4 service techs to my house and 3 cable boxes mailed to me, that does not include the ones that were brought here when the techs came. Since Verizon is the only provider in this neighborhood I assume they feel that I have no choice if I want and type of internet, phone or cable. I am contacting the FCC tomorrow. I am fed up with Verizon. I am still on hold with no resolutions after 3 hours, the last rep put me on hold and without letting me know transfered me back to the main menu. So far this is better than the last time I spoke with them I was on the phone for 7 hours and 37 mins. With all the money we pay as customers, why can't they hire more customer service reps. I am sure those poor people aren't treated any better than we are i'm sure it's not because they are paid so highly that they can't afford to hire more. If anyone at Verizon actually reads this please contact me and have it done by someone in management that can actually do something.

Hi CallingFCConVer,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Request for upper management contact

I have been speaking with Verizon since Thursday, April 2, 2015 regarding my dissatisfaction and possible departure from Verizon. As a valued Verizon customer of over a decade I would like Verizon to know that they have failed me as a customer! I have lost confidence in the structure of customer support and have not only been lied to, hung up on and misinformed by your representatives. With that said, I did speak to an outstanding representative on April 2, 2015 who was knowledgeable and very helpful (Brianna). After discussions regarding my desires to possibly upgrade early as I am not due until October 2015 we discussed a resolution of allowing me to upgrade now with a 2 year contract verses the Edge program. We also very educationally discussed the differences between both programs as well as the advantages and disadvantages of both. I absolutely do not wish to ever go on the Edge program and Brianna was amazing at understanding my reasons which I will not discuss on this form out of respect for Verizon but would love to express why verbally when and if I am contacted by someone with the authority to make my situation right. I explained to Brianna that Sprint was offering a 2 year contract with the phone I wanted to upgrade to (which by the way is NOT the latest and greatest phone) for free. I asked Brianna if Verizon would be willing to extent the same offer and I would maintain my business relationship and loyalty to Verizon. A small gesture for a valued customer in my most humble opinion! Brianna said that she believed this could happen and that at minimum I could up grade now and pay the 2 year pricing for the phone of choice. She said that she would have her supervisor approve and get back with me within 24 hours. This never happened, so I called back to the customer service after the 24 hour period had expired. I was received by Shawness who was helpful and kind. After reading the notes on my account and understanding my request she said that she could forward my call to the correct department to assist. Well, I was forwarded to a young lady named Christina who works in the "financial services" department...not at all a department to help my situation. Christina then said she could forward me to the correct department and I was one hold for approximately 10 minutes only to be hung up on. At this point I have spent approximately over an hour trying to resolve this issue after being told that a supervisor would return my call the day prior...which still to date has not happened.
A few hours passed and I am now calmed down enough to attempt another call to Verizon Customer Server. I was received by an amazing representative named Emma who stated that she would try to assist and would put me on a brief hold while reading my account notes. She came back on the line and was extremely helpful. She said that she was able to offer the 2 year plan upgrade now and we went through the entire process of ordering my new phone. We picked out the phone color, size, etc. She asked about phone protection options and if I wanted any accessory purchased now. We joked about how we both like to wait and purchase in the store since we could touch, see and feel them personally. I confirmed once more that this was NOT the Edge program upgrade and Emma confirmed in deed it was not and that it was the same 2 year contract program that I was on. At this point we discussed that it would be shipped out 2 day service and I would receive the phone on Monday, April 6th. I asked her if this also included the AT&T price matching on the phone. She said no that the phone was $99 but she could send a message to Brianna's supervisor to confirm they would honor the competitive matching. Emma said that I would receive an email or text message within the next 2 hours with the order confirmation and that I should give it 2-3 hours until I saw it on my on-line account. I waited 3 hours and never received any form of communication from Verizon.
I am now 2 hours into resolving my issues and am having to call back again because no one from Verizon contacted me as promised. I called back and was absolutely appalled at the level of customer service I received. I will not release her name as I feel it is inappropriate in this forum, however I would very much like to discuss when and if I am finally contacted as promised. To continue, not only was the young lady rude, but she informed me that nothing I had discussed with Brianna or Emma was noted and that there was not order on hold for me. I asked if I could speak with her supervisor and she said that they were busy and I could not speak to them. After about 30 minutes of explaining everything to this representative she would speak over me and rudely reply with "you aren't eligible for an upgrade until October"...meanwhile I am still waiting to speak to her supervisor as requested multiple times during this call. Finally I asked her if she could at least approve the upgrade 2 year plan now and I would pay the $99 for the phone I wanted as I was now 3 hours into resolving and issue. She put me on hold and magically was able to speak to this supervisor who was initially unreachable for me to speak with...hmmm? She came back and offered the Edge program. Now I am beyond frustrated as I have spent hours of my personal time away from my family trying to resolve this issue and she offers me something that is clearly noted in my account that I do not want. I asked again to speak to her supervisor or any verizon supervisor at this point. She said that there was only one and they were too busy to speak to me and she could have them call me back. Well, I've been waiting for someone to call be back for over a day now and still nothing so I asked if I could hold. She said no that she could have them call me back. I asked if she could message Emma so that I could speak back to her to see what went wrong or if Emma heard back from Brianna's supervisor yet to approve my holding order. This rep said they had no way to message other reps nor did she see anything in my account to contact Emma or Brianna. I asked how Emma was able to do it and if she was saying that Emma flat out lied to me about messaging Brianna's rep. There is SO much more to this story with this rep, however I believe this is enough to get the point across. Eventually, I was put on hold by this rep and hung up on...AGAIN.
I called back immediately and was blessed with speaking to Lidia. She was very kind and attempted to help me resolve these issues. Eventually she transferred me to her supervisor, Griselda. Both of these ladies were very compassionate about the way I had been treated by the previous rep and Griselda was concerned that this rep had lied to me about being able to message other reps and the comments made about not speaking to her supervisor. The bottom line right now is that Griselda says she does not have the authority to provide me with my 2 year upgrade eligibility right now nor is she able to price match without her supervisors approval. She assured me that her supervisor, Vin, would give me a call on Monday (the very say I was suppose to be receiving my new phone according to Emma). I asked her to at least pull the phone records from my calls with Brianna and Emma as well as the insanely rude rep to confirm what Verizon has promised me and to right this terrible wrong. She said she will not be back to work until Wednesday, April 8th and would have to pull the phone records and review them so I wouldn't hear back from her until April 9th. I sincerely appreciate Griselda and Lidia's efforts. It is representative and supervisors like Brianna, Emma, Griselda and Lidia who keep me loyal to Verizon Wireless!!
I am asking SOMEONE within Verizon Wireless Customer Service to contact me directly to attempt to resolve this travesty...Verizon Wireless...I am an outstanding customer and provide praise and recommendations to your company for wireless service to the many people I come in contact with...right now...I do not feel valued as a human, much less your customer...you have failed me. I would like for someone to attempt to make this right...
A VERY disheartened and disappointed Verizon Customer,
Karrieanne Keenan

Karrieanne,
Oh my goodness! It sounds as if you have been through a lot with Verizon recently and attempting to get a new phone. I can understand your frustration you have been going through. We greatly appreciate your time and patience as you have been working through this. It does sound as if Griselda is working very closely with you and the calls to research them and get to the bottom of this immediately. I encourage you to wait until you hear back from her. I know she is going to provide you with options to resolve this issue. If you are needing further assistance after speaking to her on Wednesday we encourage you to reach out to us us.
RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

How can I view my iCloud contacts from someone else's iPhone? I don't want to change their phone settings.

Yesterday I ran into a problem that was eye opening to say the least. I could not not access my contacts in order to find a friend's phone number. No one remembers phone numbers any more. God knows I don't.
I was on a jetski and it broke down. I was stranded at a dock miles away. I needed to contact my friend to tell him (a) I'm ok, (b) where I was, (c) to bring a tow. Of course I had no phone on me because it would have gotten soaked.
People were kind enough on the dock to let me use their smart phones to attempt to retreive the phone number and call for help. But I quickly discovered that it is impossible.
On an iPhone, I tried to use their Safari browser to go to www.icloud.com. When you do that, it simply redirects you to the apps. But it isn't my phone, and their apps are logged in to the owner's accounts. I wasn't about to update the settings in a stranger's phone.
One guy let me try his iPad with Cellular. Same problem as the iphones. It would not let me use www.icloud.com. It insisted that I use the native iOS apps.
On an Android, www.icloud.com would simply refuse to work. It would say it was not supported.
The question I have is: How can I view my contacts from someone else's smart phone in an emergency situation?
Second question: Why can't I use www.icloud.com on a smart phone's web browser like I can on regular computer?
I got lucky. I happened to know my mom's home number. Many hours later she was home and I was able to use a phone to call her. She brought up www.icloud.com on her home computer, logged on as me, and read me the phone number I was seeking. But what are the chances of being able to call a trusted person who has access to a computer to do this for you?

Without "pretending" to be yourself on the other phone (change settings) there's nothing else you can do.
iOS devices are meant to be single user and can't view iCloud.com the same way a Mac or PC can do.
You need to find a desktop or laptop machine (Mac or PC) to log in at iCloud.

Remote speaker being used by someone else

Using iTunes 10.0.1.22 on Windows XP. Have Airport Express hooked up and am using the latest updates to AE. Was able to connect iTunes to AE just fine until I updated iTunes to 10.0.1.22. Now, I keep getting the error message "the remote speaker is currently being used by someone else. please select another speaker from the bottom of the iTunes window." I don't have another speaker, just Computer and the AE (which is connected to a receiver connected to speakers). I was able to listen to my iTunes library thru iTunes or Pandora with AE. I can still listen to Pandora, but every single time I try to listen to iTunes I get the same error message. I've been debugging this for 2 weeks to no avail. I've contacted RogueAmoeba and they have been great trying to help, but nothing works. I'm beginning to think this is an Apple/iTunes problem/bug.
In iTunes-Preferences-Devices, I do have "Look for remote speakers connected with Airplay" checked and "Allow iTunes control from remote speakers" checked which is supposed to allow you to control iTunes with a third-party remote connected to AirPort Express. I admit I'm not sure I understand Airplay and how it works or not works with Airport Express. I'm connected wireless to AE and my computer.
Any ideas what's wrong...this is driving me nuts and I miss my music!
Thanks!

Then in that case since you get audio when the Apple TV is used with other devices I have to assume the problem lies with the receiver and with a little luck is nothing more than a setting.
The message about the speaker being used by someone else is interesting and possibly related possibly not. That message will appear if the Apple TV is already playing something and you try to play something else by Airplay. I assume when the Apple Tv is connected to your receiver you receive the message all the time, even if you play something from the Apple TV and let it finish. What about when you connect the Apple TV to another device, under what circumstances do you get the message then.

My Pin is locked and it's being used by someone else!

Hi,
I'm from Venezuela and I bought my Blackberry Curve 8320 through Amazon last week.
When I was trying to activate my BB services here in Venezuela they found out that the pin is being used by someone else in USA with TMobile. How can this be possible?
I called TMobile and they are not able to do anything.
Who can help me to release my pin so I can use it here in Venezuela?

did you buy the device at Amazon or at Amazon MarketPlace? I think you bought a used phone at the MarketPlace. You have to contact the seller and tell them to call T-Mobile to have the PIN released.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

How do I change the email that resets my security questions. I accidentally entered wrong email and my rest info is being sent to someone else.

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You should probably contact Apple support.

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An app which I have never purchased shows as an update on the App store. When I try to deal with it shows as being purchased by someone with a different apple id than me. No one else uses my Macbook Pro. A "Genius" at one of my local Apple stores spent over 2 hours trying to fix this and could not do it. His last suuggestion was to go home, back up all the data an take the computer back to the Apple store to reinstall the operating system. Any simpler ideas to solve this problem.???

Post in the App Store forum:
https://discussions.apple.com/community/mac_app_store

Airtunes speakers "being used by someone else"

Hello. I have an Airport Extreme running a WDS, and an Airport Express as a remote basestation on that network. Everything works fine, except that, as of last week, choosing the Express' remote speakers in iTunes results in the message that they are "being used by someone else."
I have tried everything I have read in the forum, to no avail. My firmware is up to date. I have the latest iTunes (6.0.1). I'm running 10.4.2. I have set the Express back to factory default, and set it up again fresh. I have renamed the Airtunes speakers. Nothing does any good.
The story is this: a couple of weeks ago, our receiver blew out, and we took our system apart for repair. At that time, Airtunes was working perfectly. We got the receiver back, fixed, and reinstalled everything this past weekend. Airtunes gives me this error now. We have a TiVo Series 2 box plugged in to the Ethernet port of the Express, and it is networking fine. I have not installed the TiVo Desktop software, so my Mac running iTunes should not be confused about where it is sending audio.
My only thought is this: Airtunes settings include the checkbox to enable Airtunes over Ethernet. This choice, while enabled, is also grayed out, so I can't turn it off (I'm told this is part of the WDS or something?) Could the Express be confused, with something plugged into the Ethernet port, thinking that this is using the speaker setup?
I tried running iTunes with the TiVo unhooked from the Ethernet port, in fact, I tried it right after factory resetting the Express (I never plugged the Ethernet jack in) but it still gave me the "being used by someone else" error.
Can anyone help?
Thank you,
Danny.

Henry,
Well, I am glad to hear that it isn't the settings, nor the TiVo plugged in. But that does leave me in a state of limbo, eh? To reiterate, I have restarted the iTunes running Mac (we also have an iBook, but it has been shut down for all these tests), and I did factory reset the Express.
Would it help to factory reset the Extreme? I wouldn't think so, it having nothing to do with Airtunes... but I'll try anything.
I've seen in other threads that iTunes 5 appeared to produce this effect for some people... (though the majority of them were streaming fine and then would suddenly lose their speakers, whereas mine never make an initial connection...) could it be that iTunes 6 and 6.0.1 are doing it to me? There was no posted resolution for those other people, so I don't know if they had their issue solved.
Still tuneless,
Danny.

How to report database performance to upper management?

Hello all.
I am looking for a way to report database performance to upper management. I'll start by giving you an overview of our team structure. I manage a team of various roles: Level 2 support specialists, configuration managers, and DBAs - we are dubbed the
"Production Support Team". I report directly to the VP of Software Development who oversees the Design, DEV, and QA, team managers. This means that our team, Production Support, can be considered a peer team of Design, DEV, and QA.
The manager of each team compiles metrics from their team members and reviews them on a weekly basis to ensure we are headed in the right direction. We then take our metrics, and distill them down into a few key metrics that we then report to the VP
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are you using an RTF template ?
in the RTF template you need to use this syntax for the HTML enabled field
<?html2fo:MOSC_COMMENTS?>
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Error: "Airport Expess" is currently being used by someone else...

Error : "Airport Expess" is currently being used by someone else. Please select another device from the menu at the bottom of the iTunes window.
Please help me with this issue.
I have iTunes constantly throwing this error whenever I try to stream to my AirPort Express.
it is frustrating not getting any answer from Apple.
They just ignore those of us having the same problem
Thanks
Luis

Replaying to myself, I found what was causing the problem.
I have an Ubuntu machine and I was making some test to stream to Airport Express from Ubuntu.
Under Pulseaudio preferneces I had checked "Make discoverable Apple Airtunes sound devices available locally" for tests some months ago.
Unchecking it solves the problem.

"The remote speaker ... is currently being used by someone else."

I hope someone can tell me the preferred way to get passed this message in respect to connecting to ATV speakers via iTunes on the computer.
I want to use multiple speakers via iTunes in my computer.
But when I try to connect to the speakers assigned to the ATV, I get the above "The remote speaker [name] is currently being used by someone else" message.
What do I need to do (in the ATV) to make the speakers accessible when this happens?
Message was edited by: bighulawood

have you tried the obvious things first like restarting both the appletv and itunes ?

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I erased all the contacts, apple ID and icloud account in my old 4s and gave it to someone. However, whatever contact that someone has saved in my old 4s phone has added in my new 5s phone. Those are not my contact and I don't want them in my new phone. Does anyone know how to solve this problem?

Ln the old iPhone, -> What to do before selling or giving away your iPhone, iPad, or iPod touch

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Here is Apple's instructions of what do do. Apple will do nothing to help find or disable the iPod.
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How do I send a contact from my contacts to someone else's iPhone?

I need to send contacts to someone else 's. iPhone. How do I do this?
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Launch the Contacts application from your iPhone home screen.
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I would like to get in contact with someone who has some say so in whats going on with Lion.
This might sound like an ignorant question -.- not very important,but i would like to send them a photo to be used as a black and white wallpaper.
It is of a statue of a lion. Seeing that they have a black & white section of wallpapers. i feel 100% confident that this will go very well with that release.
I am using it as my wallpaper now. Absolutley stunning. Any help guys?

There isn't an email address for such a purpose. And Apple could not accept unsolicited content such as a photo in any case. If you know the photographer or image house that owns the copyright to the photo, you can suggest its use to Apple via their feedback page:
http://www.apple.com/feedback/macosx.html
and include the information for them to find and obtain the photo.
Regards.

Being Contacted by Someone in Upper Management

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