Best Buy exchange with rewards certificate issue

Hi,
I have been a loyal customer of Best Buy over the years and go out of my way to shop there for my electronics. I hope someone can assist me with my problem. Below I have given a brief synopsis of what is going on. Thank you for your time.
On 01/10/15 I purchased a Bose headset using some of my best buy rewards certificates and the rest of the balances on my credit card. I forgot to use a $50.00 gift card that I had received, towards the purchase that day. On 01/13/15 I returned to the same store to ask that the receipt be credited and re rung so I could apply my $50.00 gift card. The customer representative advised that since I used best buy rewards certificates I would not be able to do the exchange since the rewards take 8 days to return to my account. I asked if the rewards could just go onto a best buy gift card and he stated they were not able to. I had no intention of returning my item; all I wanted was to get the $50.00 gift card applied to my receipt. Instead I was forced to return my headset and now wait 8 days to then repurchase the same headset in order to be able to use my best buy rewards certificates plus my $50.00 gift card. I find it ironic that best buy is willing to take in a returned item (never intended for return), make customers wait 8 days, and then have the customers travel back to the store to buy the same item over again just to be able to use their rewards certificates that were returned.
I did advise the customer service representative of how absurd the process is and he stated “I know I’ve been dealing with it for the entire holiday season but this is the only way it can be done.” Best Buy should really take a step back and look at this process since they are incurring a loss on the returned product and the overall poor customer experience.
Thank You

Hi jonchiarito,
Thank you for signing up for the forum and connecting with us.
I can imagine feeling frustrated after hearing that your certificates would be returned to your My Best Buy™ account, which may cause you to have to make another trip to the store to redeem them. The only way we could have applied the $50 gift card to your existing purchase is to process a return and repurchase, which would cause the certificates point value to repost to your account. Since certificates have no actual monetary value, they cannot be put onto a gift card.
It can usually take between 3 - 6 business days for a certificates point value to repost to a member's account following a return, and it pretty common for the point value to repost the same day that a return is processed. I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, the point value for the certificates you redeemed reposted to your account yesterday following the return. It may take 24 hours for your account to update though.
If after 24 hours you for some reason are unable to access those points or if you have any other program related questions, then do not hesitate to send me a private message and I will see what I can do to further assist. You can send a private message by clicking on the blue button in my signature labeled "Private Message." Also, please feel free to post any ideas or suggestions you have to the IdeaX section of the forum.
Returns When a My Best Buy™ Certificate was Used
I hope you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
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An order paid with Reward Certificate was never fulfilled. Do I lose my points?

Hello,
I placed an order on May, 22. Total for this order was $17.92 (paid with credit card) + $20 (using reward certificate). I received an e-mail confirmation saying that my order was shipped a day after that. I waited two weeks for my order to arrive, which never happened.
Few days ago I contacted CS by e-mail trying to find out what the issue was, they refunded me the $17.92 only. They never mentioned what was going to happen with my $20 reward certificate. Do I lose that? I don't think that is fair considering it was not my fault that the items never showed up.
Can someone please shed some light on this?

Greetings NosajThing,
Thank you for posting with us! My Best Buy Certificates may take up to a few days (3 – 6) to be credited back on your account when a cancellation happens. I apologize if you haven’t received those points back on the account even after reaching out to us with your concern.
I took some time to review your order by using your email address on your profile. From what I can see, it seems as though your order was “shipped” and a credit of $17.92 posted back on your credit card. I would be interested in finding out if the order was lost during delivery and if this was the main reason you had contacted us in the beginning. If so, I would be happy to continue working with you once more details are provided.
In order to do so, I have sent you a private message. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner of your screen.
Thanks,
Arian|Social Media Specialist | Best Buy® Corporate
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Reward certificate issue last year and never received

I enrolled in the rewards program last year with a large purchase. This enrollment was in store at the time and I did not provide an email address. I logged in sometime after I enrolled and noticed that I had a $20 certificate issued a week or so after my purchase. I read that these are sent to the email address on file, but I did not have one enrolled. If it was mailed out I did not receive this either.
A second part of this is, when I attempt to go to the email address section on my account it says, "We're sorry. Your email address is currently unavailable."
Is it possilbe to get the points back since I did not have an email address enrolled?
Thanks!

Hello kjeldoran2015,
Welcome to the Best Buy forum!
While an email should be sent out each time points are converted into a certificate, we cannot guarantee the delivery of any emails. There are times where outside factors beyond our control may prevent an email from being delivered. Either way, you would not have needed to receive an email in-order to redeem the $20 certificate because we can look up active certificates in any of our store registers and apply them to a purchase.
As you may read on the forum, a certificate will expire 60 days after it was issued unless noted otherwise on the actual certificate. The $20 certificate in-question cannot be reissued if it has officially expired, per the Program Terms. I am going to send you a private message so that I can go over your account with you to ensure everything is up-to-date. To check your private messages, you will want to login to the forum and click on the yellow envelope at the top.
I hope you have a great day, and thank you for being a My Best Buy™ member.
Derek|Social Media Specialist | Best Buy® Corporate
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Preordering game with reward certificate set to expire

Hello,
Thanks for all the help with the other questions so far. I have a reward certificate that is set to expire. Am I allowed to apply that certificate to a pre-order even though the game releases after the certificate expires?
Thank you

Hey again Kyle5575,
Good question! When placing an order on BestBuy.com, funds aren't normally collected until the requested items have been shipped or picked up at one of our U.S. retail stores. Any portion of the order total paid for using gift cards or reward certificates, however, is collected when the order is submitted. These payment types do not follow the same authorization process as traditional debit or credit cards and are instantly redeemed when used.
In other words: no need to worry! Your certificate will be automatically applied to your order as soon as it's been placed.
Let me know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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Best Buy took my $10 certificate

I ordered Rare Replay and set my pick up store. Your site said it was in stock. I used a $10 certificate to bring the price down to $14 with my gamer's club. In a few minutes my order was canceled because the game was not in stock like the website said. However, I have yet to receive my $10 certificate back.

Hello retrogamer,
I appreciate your interest in purchasing Rare Replay! I love Banjo-Kazooie!
It does take 3-6 business days for the points to be allocated back to your My Best Buy account. You should log into your account by clicking the link above to check your points. I appreciate your patience during this process.

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Buying Music With my Certificate(sorry couldnt find anywhere else to post)

Hey ppl. Im having an issue. I recently bought a gift certificate for itunes music, but when i go to buy music it says its gonna charge it debit wize. any1 know how to make it subtract from the gift certificate and NOT my dads credit card> lol.

Hello Fastboy42,
And welcome to Apple Discussions!
I'll try to answer your questions to the best of my knowledge.
All am hoping for is more RAM, a bigger CPU and Hard Drive space. Would you be able to tell me what the new specs will be? If not, can you at least tell me if it will be worth the wait?
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And I hope this helps a bit. If you have any more questions, feel free to ask.
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RDS 2012 R2 best design possible with wildcard certificate

Hi!
I am looking for some guidance for my RDS 2012 R2 design flaw.
What I would like to achieve?
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Hi Elton
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I did some testing and concluded the following, may be of interest:
If you are just using the farm for internal connections, you can use an internal CA, and create self signed certs for the gateway, and the RDSH servers. You could use individual
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Use self signed certs created during the role installation, don't change any RDP certs on RDSH servers. Then manually place the gateway certificate in trusted root authorities on the external
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Purchase commercial certificates for the gateway, and optionally all of the RDSH servers. This will avoid any warnings. You could either use separate certs, wildcard or SAN. If you replace
the certificates on the RDSH servers, they must be valid and match the names.
Purchase just one certificate for the external URL for accessing the gateway, leaving the default self-signed certificates on the RDSH servers. This will mean that there is no warning
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address of the RDweb server. This should work as well.

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Issuing a Reward Certificate trouble

I am trying to issue myself a reward certificate and for some reason it is not letting me. When i try a message pops up "We're sorry. We're unable to issue a reward certificate." Any help would be appreciated

Good afternoon Xanbog,
I hope you are having a great day so far.
I pulled up your My Best Buy™ account using the email address you registered with the forum and it does not appear that you have enough points to issue a certificate. You would need to have at least 250 points to issue a $5 certificate. The points that you converted into a certificate last week dropped your points balance below 250, which you should be able to see by logging into BestBuy.com.
With that all being said, please do not hesitate to send me a private message if you have any other questions or if you would like for me to go over your My Best Buy™ account with you in additional detail. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Thank you for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

How difficult should it be to redeem a "My BestBuy' reward certificate???

Back, on August 11, 2014, I logged into "My Best Buy' account, and saw that I had 1500+ points available, so I attempted to print a $25 reward gift certificate, to purchase an item in-store. I got an error, stating that there was an error and to try again later. OK - so an hour later, same error. A couple of hours later, same error. The next day, same error.
So, the next day, August 12, I physically go to the store to purchase an item. I go to the customer service desk, to purchase this with my $25 certificate that I have in my account. The girl said she did not have access to my reward certificate, so she let me log on, in the store to attempt to print out this certificate. Nope - same error. So, she calls the 1-800 number for me, gets me to a CSR, and I explain my problem. I was put on hold, then the call disconnected! So, I buy this with my credit card, and would come back next week to get a refund on my credit card, and pay for it with my certificate, which I assumed would be no problem.
Well, I then call BB later, and spoke to Joseph, who can see that I do have enough points to redeem a $25 certificate, but she doesn't know why I get an error. So, he gives me a case ID: {Removed per Forum Guidelines}, and tells me that someone would contact me within 7-10 business days. WHAT??? 7-10 business days??? You're kidding me, right?
On August 21 (9 days later), 'Zoher' emails me and asks me if I still get that error. I do, so I then call the 1-800 number, as listed in the email for further assistance. I then speak with a girl, who assures me that someone would email me in regards to this issue, first thing the next morning, Aug 22nd.
Well, on Aug 22nd, I did NOT get an email, nor do I have my rewards certificate!
So, I send out another email, and asked if this cannot be resolved immediately, to put me in contact with someone who CAN take care of this issue.
I then get an email that day from 'Zoher', who says my account is damaged, and that is why I cannot generate a certificate. He then provides steps to generate a new 'My Best Buy' membership account. I go through those steps, and it's generated. Great - but now I have ZERO points in my account. Problem: STILL no gift certificate. So, I instantly reply to Zoher, to tell him my account is created, but now I have zero points.
Now, on August 25, I get an email, stating that he cannot contact me, so this case will be closed!
ARE YOU KIDDING ME???
I was pretty darned annoyed at the beginning. Now, I'm REALLY ANNOYED!
So, I call the 1-800 number again (Aug 25), get another rep, who sends me to another person, and I finally get 'James', and also got a new case ID: {Removed per Forum Guidelines}. He looks into this, and understands my issue, and he assures me that I will get all my points back into my Reward Zone account within 24 hours. I check in 24 hours - zero points. I give it a little time.
Aug 28 - I reply to the email, stating that I STILL have ZERO points in my account.
Guess what? NO REPLY from BEST BUY!!!!
Aug 29 - I send an email to [email protected] and [email protected], explaining this whole scenario again, and guess what??? STILL NO REPLY from BEST BUY.
OK - today is Sept 4. I initially contacted BEST BUY on Aug 12, with this problem.
All the people I spoke with at Best Buy could see that I had earned enough points on my account to redeem a gift certificate. Now, 23 days later, I still do not have a gift certificate, nor does Best Buy care enough to even reply and address my issue.
What more can I do???
I have talked to numerous people online. I have 2 case IDs with BB customer care. I have sent numerous emails, and BB decides to ignore me. What else does a customer need to do, to redeem the points that I have earned. I have asked NUMEROUS times to be escalated to someone that CAN help me, to no avail.
If anyone from Best Buy is reading this, can I get some assistance here, because I have gotten no where, after 23 days working with BB Customer Service!

Good afternoon nota12a, and welcome to the Best Buy forum,
Depending on the error message in-question, it could potentially take some time to resolve; however, there is no reason why it should take you almost a month to convert available points into a certificate. Who could really blame you for feeling annoyed at this point? I would feel annoyed too. This is simply not the level of service that Best Buy strives to provide its customers.
While going over your account history, I did notice that you currently have two active My Best Buy™ accounts. If we were going to suggest opening a brand new account, then we should have helped merge your accounts and moving the 1,500+ points over to your new account. The primary information shared between your two accounts matches, so I will help merge them together and get you down to one account.
I am sorry for any inconvenience you have endured while trying to utilize your points and would like to see if I can help convert them into a certificate. To go over your My Best Buy™ account with you and gather some additional information, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I am locked out of my account and can't use my Best Buy points

Hi,
I am an Elite Plus customer and really upset with Best Buy as they decided to lock me out of my account due to an audit and I can't use in inspite of having $2000 in my account that I bank. I called Best Buy 3 days ago after receiving an email that my account had been updated and they decidid to do an audit and lock my account without informing me. I keep getting "check in 24hrs" message since 3 days and it doesn't let me issues certificates. I found out after calling Reward Zone that my account was updated as I was re-enrolled in the Elite Plus program. I keep getting a response from Reward Zone that corporate is auditing my account for fraudulent activity. While I appreciate that, I don't expect them to shut me off my account for more than 3 days when I need to purchased items using my $2000 worth of banked points. This is RIDICULOUS and noone from Reward Zone wants to take ownership of this issue. I just spoke to the manager named Kenya Case ID: {edited per forum guidelines} and all she did was directed me to the website and asked me to email corporate. This is complete NONSENSE and expect a professional company like Best Buy to figure out their processes and not shut out customers from their program without informing them. I am hoping that someone from the right department can pick this up and resolve this issue as I need to purchase items this weekend and am sick of seeing the "check back in 24 hrs" error.
I am a loyal customer of Best Buy but things like this makes me reconsider my decision of buying things from Best Buy again.

Good afternoon VJ, and thank you for your patience,
I would like to discuss your My Best Buy™ account with you, so I will be sending you a private message. To check your private messages, please make sure you are logged into the forum and click on the yellow envelope icon located at the top of the screen.
Warm Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

What will happen to reward certificate once items are returned?

I bought 2 ipads and few other items during thanksgiving holidays and in early december I received $15 reward certificate, i haven't used them until now.
I returned one of the ipads once after the reward certificate issued. My question is what will happen to reward certificate now? Is the $15 reward certificate still valid? What will happen if I use it now, will my account be with negative reward point balance? Will be credit card be charged for the reward points amount for the return items?

Hi wincitycusotmer,
Thank you for connecting with us on the forum!
It would ultimately depend on how many points you were originally awarded for purchasing the iPad and how many points you had in your account when the return was processed. Here are a couple examples of possible outcomes:
If you had been awarded 500 points for the iPad and had 700 points in your account, then your balance would drop to 200 points and you would keep the $15 certificate.
If you had been awarded 500 points and only had 300 points in your account, then the $15 certificate would be cancelled and your points balance would be 550.
After using the email address you registered with the forum to review your My Best Buy account, it appears the points you had received for purchasing the iPad have already been removed and the $15 certificate is still active. If you have any additional questions about your account, please feel free to send me a private message and I will see what I can do to help. A private message can be sent by clicking on the blue button in my signature.
I hope you have a great day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Reward certificate expiration

I for the first time joind the reward and made my a big purchase, the reward point was added and the certificate of $25 was issued. which i never knew as it was not in a day or two. and now when i check the certificate is not there or expired. Is there a way the certificate can be reissued ( which many of the reward programme of other stores do for one time as courtesy. Is there a way for reissue of the certificate? If not then i think that the reward programme is just not helpfull and very misleading to most of the members who shop at Best Buy when there are other options. If this is their policy i am very disappointed to purchase anything from best buy in future.

Greetings dhumilparita, and welcome to the Best Buy forum,
I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, your $25 certificate expired about two weeks ago. That would explain why you are unable to see the certificate when you login to BestBuy.com. A certificate will expire after 60 days, and once a certificate has officially expired, it cannot be reissued.
I would like to go over your My Best Buy™ account with you to ensure it is up-to-date and to see if I can perhaps help answer other questions you may have, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.
My Best Buy™ - Program Terms
Thank you for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy exchange with rewards certificate issue

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