Reward certificate issue last year and never received

Question

I enrolled in the rewards program last year with a large purchase. This enrollment was in store at the time and I did not provide an email address. I logged in sometime after I enrolled and noticed that I had a $20 certificate issued a week or so after my purchase. I read that these are sent to the email address on file, but I did not have one enrolled. If it was mailed out I did not receive this either.
A second part of this is, when I attempt to go to the email address section on my account it says, "We're sorry. Your email address is currently unavailable." 
Is it possilbe to get the points back since I did not have an email address enrolled?
Thanks!

Answer 1

Hello kjeldoran2015,
Welcome to the Best Buy forum!
While an email should be sent out each time points are converted into a certificate, we cannot guarantee the delivery of any emails.  There are times where outside factors beyond our control may prevent an email from being delivered.  Either way, you would not have needed to receive an email in-order to redeem the $20 certificate because we can look up active certificates in any of our store registers and apply them to a purchase.
As you may read on the forum, a certificate will expire 60 days after it was issued unless noted otherwise on the actual certificate.  The $20 certificate in-question cannot be reissued if it has officially expired, per the Program Terms.  I am going to send you a private message so that I can go over your account with you to ensure everything is up-to-date.  To check your private messages, you will want to login to the forum and click on the yellow envelope at the top.
I hope you have a great day, and thank you for being a My Best Buy™ member.
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message