Best Buy messed up online mac mini order

I ordred a Apple Mac Mini, an Apple wireless keyboard and an Apple wirless mouse and my order was unavailable for pick up three hours later! I place the order at 5:53 call the store at 6:30 to ask where my order is and they didn't know. after talking to a customer service rep name Shelby who is very rude with me and gave me no information about my order except that they were having processing issues with their own credit card company. I asked to speak to a manager when I called back the second time it took them 25 minutes just to get Amanda on the phone.
I asked the store manager Amanda if she could please help me figure out why I can't pick up my order and she said that their credit card processing department was backed up all day long and that a new team apparently was coming on at 7:45 pm?
anyways after being on the phone for almost 2 hours with them I'm still here without my order, The manager suggested I could just cancel my order and they could sell me the stuff off the shelf but that wouldn't tell me having to wait for an $805 credit to my bank account which could be the middle of next week so I told her this was not an option. The reason I place my order for online pick up was so that I could bring my product home today not have to wait overnight into the next day for an order.
The service ive been given at this Best Buy location is absolutely reprehensible. The funds in my account are gone but I sit here without a product, how is this possible? I will never purchase from BB again...

Hello UNDERDOG-
Thanks for joining the forums to bring us your inquiry regarding the shipping status of your recent order. I'm disappointed to read that you've run into trouble placing order for Store Pick. I will be glad to try to provide you with some clarity as to the status of your order.
I understand that you reached out to the store to best assist you with your order, and were not able to find the stores answers meet your satisfaction. Using the information you supplied here on the forums, I was not able to locate your order. I do appreciate you logged on the forum and select the ‘Private Message’ option found after my signature, to provide your order number (BBY01-).
I apologize for any inconvenience this may have caused, and I look forward to your reply.

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I'm a PC user now, and am wanting to buy a mac. I have no idea what the differences are between them all, except some are laptops, and others are desktops. That's the summation of my knowledge so far.
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[edit]
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Last edited by publicus (2014-08-02 14:08:31)

publicus wrote:
SilverOne wrote:I have a 2011 macbook pro, or the 8.2 model. You can do just fine by following the beginners guide.
Stupid question. How do you select -- in a Mac -- from which media to boot from? How would you get into BIOS?
Hey,
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Last edited by SilverOne (2014-08-16 02:59:27)

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