BEST BUY ONLINE NEEDS SOME HELP AND CUSTOMER SERVICE NEEDS TO BE HELPFUL

After having just spent an hour trying to order something that the website says was in stock, and then finding it really wasn't available, it became obvious to me that Best Buy online leaves something to be desired. It seems like a classic bait and switch. Get people to the website with a low priced "deal", only to find it isn't available, however a more expensive version is available.
So, I call customer service. I get someone who assures me the order will go through, provide my credit card, redeem my points, and only to find it would not work after all, as it didn't for me. So I ask for a supervisor. And I get someone who says "I don't know" and has no answers except that this is the way it is. To add salt to the wound, he announces that unlocked phones cannot be ordered via telephone. When asked why the rep didn't know that, yes, another "I don't know".
As a Best Buy customer who spends way too much money at Best Buy, I find this entire situation unacceptable. As they say, vote with your feet, I will be exploring other stores to spend my money at. A website that says something is available, and then isn't, simply is bad business. And customer service who can only say "I don't know" isn't really customer service at all.
A "out of the box" idea would be to listen to what I'm saying, and fix it; this isn't the first time this has happened. Simply saying "I don't know" is only irritating customers who are trying to buy things from Best Buy. I am so frustrated with the situation and I assure you I will look elsewhere for future needs/wants.

Hello User269123,
I apologize for the lengthy delay in responding to you. While we try to reply to all customer service issues posted on the forum within 3 to 5 business days, we don’t usually receive requests for assistance through our IdeaX board. In the future, please make sure that you are posting any customer service related issues to the Customer Service boards to ensure a timely response.
Having said that, I pulled up your account via the email address attached to your forum profile to properly document your ideas to make sure we take advantage of the feedback you’ve offered. I was glad to see your concerns reached Dan on our executive support team and that he was able to address your case in a timely manner.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Can someone please help me... i'm about to buy a new macbook pro and i need some pros and cons of SSD

hi.. i'm about to buy a new macbook pro and i need some pros and cons of SSD.... i'm not sure which is really better, the regular hard drive or the SSD... because if i buy the mac with SSD it would be the 128GB, so i want to know how would that affect the overall performance of the computer...
Thanks!

I would suggest that you purchase the SSD through a third party source. You will save money that way.
Regarding the performance, go to the OWC web site. They have bench tested their SSD vs conventional HDD and have published the results for anyone to see,
The difference between the 128GB and the 256GB drives is capacity, no practical change to performance.
Ciao.

Best Buy hijacked my bank account and disposed my Best Buy points

I placed an online order on 09/05/2014 (Order number: (removed per forum guidelines) around 4pm eastern, and about 3 hours later, I got another email stating "YOUR ITEM HAS BEEN CANCELED". It was for an in-store open box item, which I was able to pay for online and pick-up at the store, or so I thought. I used two $5.00 reward certificates, a gift card, and my credit card to finalize the transaction. The email titled, "YOUR ITEM HAS BEEN CANCELED" contained this information:
Be assured that if you paid by credit card, it has not been charged, and any other method of payment has been credited. If you used a Gift Card for this order and no longer have it, please call the number below and we'll send you a replacement.
If you have any questions about your order or need further assistance — or if you'd like help finding a similar item — please contact us at
1-888-BEST BUY (1-888-237-8289).
Once again, we're sorry for this inconvenience, and are working hard to serve you better in the future.
Sincerely,
Karalyn Sartor
Vice President Customer Care
Well, lets just start wih Karalyn did not answer my call or attempted to help.
My gift card was immeditely re-credited, however it has been a different story for the other method of payment. My certificates which were accumulated through purchases totaling over $500 dollars, never regenerated (i've called 3 separate times about when are they going back to my points bank and responses range from 24hr to 45days) it's now Wednesday this happen last Friday. The cancelation email stated my credit card would not be charged, but Best Buy did something worse they placed a hold on my card for this order that wasn't fulfilled and actually canceled by Best Buy employees at the store(553) due to not in stock (as stated in cancelation email).
The transaction was completed online because it indicated stock was available and the, "Thank you for your order" email implied that ownership was mine. I don't understand why Best Buy placed a hold on my card, if the transaction was manually checked and canceled? What makes it worse there was no attempt to contact me to substitute canceled order or give me a definitive reason why it was canceled. In fact, my reward certificates that I accumulated over some time were gone due to this cancelled order and no definitive answer has been given to when they will show back on my account. I was told Friday the hold would release in 3-5 days and it "should" drop, but it now Wednesday. I would understand if this was a return transaction and I have to wait for my funds to be available again, but I had no possession of item and it the transaction didn't go through why is Best BUy holding my money hostage? I'm not in the business of lending out money, and I needed those funds to actually acquire what I attempted to in my order. I shouldn't have to wait on my money, I feel like I'm being bullied and down right punished.
So, now it gets worse for me because. I called I-800 for Elite Plus reward members ( been a member since it was Premier Silver) to make sure stock was available on a similar item (at full price), and asked about the points, I lost and how I would be able to apply them to my purchase. The rep adjusted the price to accommodate my transaction and said that the points would be still go back on my account in 24 hrs. This new order was finalized on the same day as original order Friday 09/05/2014.
Well, I checked my bank account Monday , and was surprised to see the original cancelled order was still there, as well as two identical transaction that I'm assuming represented my new order. I was patient and waited till Tuesday to check again, and hoped that all mistaken holds would drop, but I was wrong. Instead, now a hold actually posted as a completely different amount (lower) with the new order number associated to it, and the other amount(what I expected) is also there plus the original transaction amount. Who gave Best By create a third order without my consent? Why did Best Buy assume I had money to lend their cooperation? Why did Best Buy assume that my funds were at their disposal and authorized their own transaction? How dos Best Buy not consider unapproved transactions could overdraft my account? I called and asked, but no answer could be given to why that happen except that the rep charged me twice, and thats why theres two holds, but then that doesn't explain why one of those holds post at a cheaper price with my new order number on it. This is crazy, there is no reason why a third order should have been created because I didn't approve it. This has been too many days without my money, and these holds total a little pass $300.00 dollars (not chump change).
Yesterday (09/09/14) I contacted my bank to find a solution to these unwarranted charges, and the only way to expedite and release my funds would be in a from of a letter from best buy on their letter head to be faxed to 18663097443 with the transaction amounts, card number, my name, date of transaction, signed by a manager, and a statement informing the bank that Best Buy would not collect on those charges. The other solution was to dispute the charge that posted because that amount was not contracted to be fulfilled under the agreement of the order form.
So, I called Best Buy again. Well, after over an hour on the phone and the rep spoke to her superiors which declined the request, so I asked for the case number, but the rep told me that after during the conversation her computer crashed and no number could be given. So, I asked for some type of compensation for this crazy ordeal and for the financial position it put me in by creating a new order and holding funds from a canceled order. Well, she said my situation didn't correspond to reasons that warranted compensation, not even a coupon. I thought what happen to customer service as being a reason? The Best Buy rep did seem to empathize with my situation, and asked again for that authorization letter, and she said she got it approved; this was around 5pm yesterday. She then even said she was able to generate a case number with this approval (case number 144087240).
Guess what Best Buy community its now Wednesday, and the holds are all there no communication was sent to the resolution department on the behalf of Best buy and I'm still out $300. plus dollars since Friday. Normally banks charge interest on loans, what will Best Buy do for me now that I have stolen my money? I never gave consent to create a third order, which now I will have to dispute and report to the Better Business Bureau. The most unbelieveble part of this mess is that the item in my original order that satrted all this is still up on the Best Buy page. An employee supoosley checked and made the determination that the item is out of stock, but its still on the webpage to trap another customer in lending Best Buy capital to fund their organization. I would clike to challenage any employee to attempt to but this item and see what happens to their funds. I mean, come on Best Buy if you don't pay the employee to trap people, then have them remove the item off the website where people are becoming victims to this money pit. Here is the link go for it and see what happens to you Karalyn Sartor, Vice President Customer Care.
http://www.bestbuy.com/site/apple-open-box-ipad-mini-with-wi-fi-16gb-white-silver/6208541.p?id=12187...
I shop at Best Buy so much I held the silver Premier status since it was introduced, and every year the amount of how much you spend gets raised as benefits get removed, I've been able to surpass that threshold to maintain Elite Plus status since it too has been created topping almost $5000.00 this year alone, and we haven't hit Christmas yet. This experience is something to consider next time I think about going to Best Buy.

Good afternoon robertocar78,
After reading through your detailed post, I can fully understand why you would be frustrated with this experience. First off, stores should ensure that their clearance and open-box items listed on BestBuy.com are up-to-date to prevent such experiences as yours. Secondly, to have such an amount of funds unavailable would be quite worrisome, and I hope that I can bring some light to your particular situation.
Using the email address you registered with the forum, I was able to locate your cancelled order as well as the replaced order. Typically when an order is placed, the funds are immediately authorized to ensure the funds are available. While this authorization may make the funds unavailable, the funds have not actually been collected.
Once an order ships, the funds will be collected at that time. Should there be more than one item on an order, if the items ship separately or at different times, you may be charged for the individual items. That being said, you could see multiple smaller charges for one order that together make up the order total. If an order is cancelled, the authorization should be dropped on our end. However, this may take 3-5 business days to reflect on your end, depending on your financial institution’s processing times.
I was able to see that you have been working extensively with Todd on our Consumer Relations team in regards to your situation. I spoke with him personally about your particular situation and let him know that you have also posted here in regards to your concerns. I’m happy to hear that he has been able to assist you in resolving most of your issues thus far.
Also, please know that I am reaching out to the Tropicaire store in Miami, FL store in regards to this iPad listing to ensure they have a chance to correct any inventory or listing issues they may have. I am truly sorry for any inconvenience this experience may have caused you. I hope that this experience has not influenced your future shopping destinations.
If you should have any further concerns or questions, please feel welcome to reach out to me here on the thread or by sending me a private message via the link in my signature below.
Cheers!
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Just Lost a Long Time Customer

I am sharing this with the community and Best Buy to showcase the epitome of poor customer service as it relates to a "one-size-fits-all" policy, to warn others, and to tell Best Buy that they've lost a good customer.
On Black Friday, I purchased a new LG 55" LED TV on bestbuy.com. The TV was to be placed in my gameroom which was being remodeled. Like a good boy, I also purchased the geeksquad protection program just in case something were to happen in the future. The television arrived a week later on 12/6. Being that I was not ready to install the TV, it sat in the same place that the drivers placed it until 2 days ago when I opened it for installation.
The television screen was completely shattered. I immediately called best buy Customer Care, and they relayed to me their policy that unless you open the package within 14 days, there is nothing they could do. I told them that I understood that this policy is designed to prevent fraud, which unfortunately I'm certain they deal with all of the time. I did explain however, that the plastic and stickers are still all over the TV and that the screen is shattered from the bezel outward, indicating a squeeze or shipping impact from the side. They did not care.
I called Geed Squad to see if my protection program covered this, they gave me the same story essentially saying that had I opened it within 14 days I could have returned it, but that the plan I bought didn't cover cracked screens.
I went to my local store, where employees relayed to me that they are aware of shipping damages occurring all of the time. They apologized to me and tried to find a way to help me, however given the current policy, they were also unable to help while AT LEAST telling me that they believed that I did not cause the damage myself. In fact, one employee told me that this same exact thing happened to them, and Best Buy wouldn't help them, an actual employee of the company. Nice huh?
LG will not do anything to help me either, stating that it would be on Best Buy to cover the damages somehow.
Again, I understand the intent with these policies and unfortunately dishonest people game the system and ruin it for honest people. That said, this is a one-size-fits-all policy that in this case has failed a long time customer.
I have made many big ticket purchases via Best Buy over the years. No more. I will never shop at Best Buy again, and will spread the word to as many other people as possible to never shop at Best Buy if they expect good customer service.
As of now, I have a $600 paper weight. Thanks for nothing Best Buy, you just lost a good customer.

Hello mw7778,
I can think of very little more upsetting than having an exciting new purchase be damaged when I opened the box. I apologize for your having to cope with such unfortunate circumstances.
With regret, what you've been informed heretofore is true. Outside of the return period, which was extended to January 15, 2015 for Holiday purchases, we are unable to offer a return or exchange for your TV. Geek Squad Protection coverage does not extend to the kind of damage that you describe. Geek Squad should be able to provide repairs, but they would be at your expense. I'm sorry that I do not have better news.
While I understand your reasons, I'm disheartened that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day.
I'm grateful that you wrote to us about your experience and for your feedback on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

I need some parts for my MuVo V100, can anyone help?

I need some parts for my MuVo V00, can anyone help I couldn't find any thread this would belong in, but if I've made a mistake, I'm sorry.
I have a Creative Labs MuVo V00 2 gig player. I love it. The only problem is that the back peice of plastic that holds the battery in somehow has fallen off and has disappeared. I really, really, would like to replace it, but I can't find anywhere where parts like this are sold.
So, does anyone know where I can buy this part Or does anyone have one they are willing to sell me If I have to get the whole little "docking bay" that holds the batery and the unit, that would be fine too. I'm not going to pay huge money for it, seeing that I can still get a new one at a few places, but if anyone has one that broke, or that they just aren't using, and wouldn't mind making a few bucks + postage, I would really appreciate it.
Thanks for your time.

Re: I need some parts for my MuVo V00, can anyone help As far as I'm concerned the subject is closed. I was just irritated that I asked for help, and got some glib little reply, telling me something that anyone who's been on the internet for more than ten seconds should know about. Because to be honest, him replying with those three words, might have made someone overlook the post, thinking, "Someone is handling that, let's move on." Someone who actually might have what I needed.
But, as it turns out, I could order a reconditioned MuVo from Creative directly for about 6 bucks. (vs. 45+ if I'd gone through ebay) so the problem is resolved. If I could figure out a way to erase this entire post, I would do it. If you can do so, being a mod, I would appreciate it.
Sorry if I upset you Loi-CL, I understand you're a moderator, but I don't take kindly to being treated like I'm stupid and that's exactly what coachop94 was doing. If he didn't have anything important or useful to tell me, he could have just skipped over my post.

Best cover for an ipad mini and do you need a keyboard?

best cover for an ipad mini and do you need a keyboard?

If the iPad is unopened, and in the original box, then it comes with the full warranty. However, if it is used, and comes with an original box, it may or may not have the original warranty; if there's still some warranty left, the original seller should have transferred the warranty to you.
Read this:
http://support.apple.com/kb/HT5693?viewlocale=en_US&locale=en_US
The only way you can add to your warranty is by extending an Applecare contract.

I bought 2 same plan for Lightroom accidentally and need to terminate and cancel both of them,please help me

I bought 2 same plan for Lightroom accidentally and need to terminate and cancel both of them,please help me

Unfortunately, you will have to contact Adobe directly to do this sort of thing, with the best bet being by phone. They may, or may not, be willing to refund you your purchase cost.

Installation Nightmare and no help from customer service

I just spent July 2, 3, 5 from 11a-6p and Saturday July 6 from 8-2 waiting for installation of my fios service in my new apartment. When i called them to let them know I was moving they insisted it was available at my new location. When the tech got there at 2 on 7/2, the wiring was not done in the apartment and they needed the help of another type of guy who works for a sub contractor. They called that tech, who said he was coming by the end of the day and he never showed up. This happened again on Wednesday and Thursday. I spent three days of my summer vacation in my house with three kids waiting for someone who had no intention of coming. I called customer service three times and finally got a supervisor on Saturday am who told me they could not tell me if that outside contractor was ever going to show up. They apologized, but thats it. I asked to cancel my service and they were shocked. I had no service anyway. So they transfer me to a relief agent, who was also sympathetic, but told me the chances of the outside contractor showing up were slim and none and that they could schedule me for the end of the following week. That would make it two weeks with no phone/internet/tv but even worse, my vacation was over. I can't even describe how upset I am about losing precious time with my three small children. They finally showed up as I was walking out the door with the three kids to go to the beach and they came walking in. I have not received any kind of help from customer service other than for them to tell me they have no control over their subcontrator. I don't know what to say other than it was a total nightmare. For what I pay for service for the past five years I expected a lot more of them

Ihotka, if you have a problem w/QT's refund process you should post your concerns over @ QuickTime Feedback.

I have tried to connect and purchase on my iTunes Store, but forgot security questions. Not even Customer service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me?

I tried to Purchase on the i Tunes store, but forgot security questions. Not even Customer Service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me? I can't rememeber any answer to any of mu questions and I can't even register my product (iPod Classic) even though I purchased it 6 months ago. Customer Service held me on the line for 30+ minutes asking me all the time if I rememeber one anwer to my questions (to which I repeatedly said no) and there seems to be no way to circumvent that security system, not even with my second email, also registered on My Itunes. Isn't there any way for me to get those 20 dollars back I already have in your store or at least reset my security questions if I don't rememeber?
Thank you very much.

qwerqsr, Please contact 1-800-My-Apple, about this issue. The account security team should be able to assist you. Please have your password and the ability to log into your account via appleid.apple.com.
Thanks,
A2Q

We have always used one iTunes account and I want to crate a new account for my daughter. What is the best way to go about this and will she need to download free apps again?

We have always used one iTunes account and I want to crate a new account for my daughter. What is the best way to go about this and will she need to download free apps again?

Not going to happen the way you want it to.
When you add a gift card balance to the Apple ID, it's available for the Apple ID.
Probably best to create unique Apple ID's for each... this will also make things easier in the future as purchases are eternally tied to the Apple ID they were purchased with.

Hello Folks.. I have recently purchased a ipad mini with wifi Cellular from best buy online.. Model: MD543LL/A. Can I use this ipad in India with any local networks in India? Basically does this ipad support GSM network?

Hello Folks.. I have recently purchased a ipad mini with wifi Cellular from best buy online.. Model: MD543LL/A. Can I use this ipad in India with any local networks? Basically does this ipad support GSM network?
Message was edited by: Murali.KR

Sorry but that was a completely pointless post.

TS4185 I have downloaded facetime from the App store and I keep receiving this message - An internal FaceTime error occurred. There was a problem with FaceTime. You need to quit and open FaceTime again. Please help!

I have downloaded facetime from the App store and I keep receiving this message - An internal FaceTime error occurred. There was a problem with FaceTime. You need to quit and open FaceTime again. Please help!

This error message could result from an incorrect setting for date and time, or an operating system which does not have the latest updates installed. It's a good idea to have your location setting on automatic. Turn on the wi fi in your mac for a minute or so, to allow it to automatically search for your present location. Do this even though you have the correct time Date settings displayed.

I have iphone 4s withe 7.0.4 v lock it's need apple id and i don't have it help me pleaseee

i have iphone 4s withe 7.0.4 v lock it's need apple id and i don't have it help me please

Then the phone is either lost or stolen, and the owner has enabled "lost mode". Activation lock cannot be bypassed, so without the correct Apple ID and password the phone is worthless to you...and everyone else.

When i sync my iphone5 on my computer with itune the last part does not stop sync download safari i dont know why is not sync and i cant stop it i am try to download some song and this thing cant stop sync help?

when i sync my iphone5 on my computer with itune the last part does not stop sync download safari i dont know why is not stop sync and i cant stop it i am try to download some song and this thing cant stop sync help?

Hi,
/Users/sarahschadek/Desktop/Safari.app/Contents/MacOS/Safari
Move the Safari app from the Desktop to the Applications folder.
Restart your Mac.
That's why you see this:
When I try to do the updates my computer says it has ready it goes through like it is downloading them then at the end it says some of the files could not be saved to "/" files.
After your restart your Mac, click the Apple  menu (top left in your screen) then click: Software Update ...
Carolyn

Need some intermediate and advance level website for SQL

Hi Gurus
I want to improve my SQL skills, is there any website through which I can improve that skills.
Need some intermediate and advance level website for SQL.
appreciate your suggestion. Thanks
Regards
Shu

if you have a lot of time you can follow some of the larger threads on AskTom. I think Mr. Kyte can do almost anything with SQL. And there are also some recurrent contributors as Stew Ashton provinding very interesting solutions.
Another option is to take a look at the answers in this forums: some participiants as Frank Kulash or Solomon Yakobson (to name just two of them) come up with astonishing pieces of SQL frequently.

BEST BUY ONLINE NEEDS SOME HELP AND CUSTOMER SERVICE NEEDS TO BE HELPFUL

Similar Messages

Maybe you are looking for