Billing is WAY too HIGH!! Thinking of cancelling.....

I have just rung up to check my bill. The lady on the end of the phone was nice and actually English for a change!!
My bill is £62.85 which i find EXTREME!!
Can anyone break down the bill and tell me why it cost so much??
How much are all of these??
I have free weekend calls.
Was on broadband package 1 but the upgraded it to option 2 at the beginning of the month. (Do i get charged for both?)
Line rental
And how ever much to have a paper-free bill.
I used £8.82 on phone calls as well.
If i was to cancel, how much would that cost? I can't remember when the contract started, all I know is that it's for 18 months.
To be honest, I can't afford that in the slightest!! I want to know how I can be charged that much!
All help is truely greatful x

Hi Hcecil,
Thanks for the post and welcome to the forum. I can explain the charges on your bill.
Please drop me an email to the email address in my profile, include your BT account details and the link to this post. Once I get your details I will take a look at your bill and make sure everything is as it should be.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Hi,
since yesterday, I've got an issue with my headset's microphone (it's a QPAD QH-1339). The recording level is WAY too high, at 2 % level it's already starting to clip and I hear noise coming from the motherboard (a Lenovo ThinkPad T540p laptop). First I thought it might be a problem with PulseAudio but after testing with arecord I realized it seems to be ALSA related (same problem there).
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$ pacman -Ss alsa | grep Installiert
extra/alsa-lib 1.0.28-1 [Installiert]
extra/alsa-plugins 1.0.28-2 [Installiert]
extra/alsa-utils 1.0.28-1 [Installiert]
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extra/libcanberra-pulse 0.30-4 [Installiert]
extra/libpulse 5.0-1 [Installiert]
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Bus 003 Device 003: ID 0d8c:000c C-Media Electronics, Inc. Audio Adapter
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Last edited by volatile void (2014-12-31 14:12:49)

TheSaint wrote:
Very different from mine
Try to set the capture level lower, you may do it by amixer or alsamixer or your systray applet.
I think your card is non fully set.
What says
lspci -vnn |grep 'High Definition Audio'
Try to disable pulseaudio and remove the module. See wiki and in particular this section.
I know, their aren't the definitive solution, but we should have to toss a bit of straw from the haystack to find the needle.
Well, I should point out that it's an USB headset with integrated audio controller (was a bit unclear in my first post, sorry). The sound card integrated in the laptop works just fine but the integrated microphone is awful (in a non-ALSA, non-PulseAudio way ) so showing you the output from lspci won't help much I suppose. But at least it has a Mic Boost control.
Maybe it helps if I describe the behavior in the PulseAudio volume control in more detail.
For the integrated sound card, the input level behaves linear (I know it's logarithmic but that's not the point ). At 0 %, it's completely quiet, at 100 %, it's clipping. In between, everything's fine.
For the USB headset, 0 % is completely quiet, 1 % is clipping already, just getting worse until 40 % which is the ALSA base volume. There it's quiet but at least the volume indicator shows something. At 41 %, it's clipping again until 100 % which seems to behave like 40 %.
Now as Skype thinks that 40 % is too quiet it changes the input level (reasonably enough I guess). Too bad that anything BUT 40 % means white noise coming from the microphone...
Disabling PulseAudio is not really an option as Skype doesn't work with anything but PulseAudio. Besides that the problem also occurs with arecord.
Last edited by volatile void (2014-12-27 14:22:48)

Billing is WAY too HIGH!! Thinking of cancelling.....

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