Billing nightmares

I have been hit with a charge for a Technician Visit in the amount of $64.25. I have a signed invoice from this individual and it shows that I'm not resposible for the charges ------------ 0---------Should I take this matter up with my attorney or will this be taken off my bill?Reading Comcast Public Forum it seems Comcast has created a "habit" of ignoring what the signed invoices represent; perhaps they'll act quickly and edit their billing practices. Can't attached the invoice since my name and address is on it!!!

Manchita1-
I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
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Similar Messages

Broadband billing nightmare

I currently am staying with my aunt. She is on BT total package with a 10gb limit. She has just received a bill listing her broadband use as sept gb, oct gb and nov gb. I have tried to complain, just to be told that dec is 225gb (to date) they can offer no explanation just we are using 20gb a day!!
What can I do??

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Oh yea another 1 bill nightmare

They have auto drafted my account for years and I cancelled DTV and home phone and internet because they charge me for high speed and all i ever got was ,5mps oh well and the land line was out every other day for 3 years and Verizon did not want to pull new pairs. anyway cancelled 1/25 they auto drafted my account but did not pay to the wireless side of the house. and now they are sending me a 500 dollar bill for 2 months. I have never been late and was spending over 400 dollars a month with 1 bill.
11/8 404.26
12/9 380.98
1/8 401.42
2/10 304.63 they did not pay the DTV portion DTV called me and demanded the 98.64 that was credited on my bill
oh also they credit me 41.56 partial month for home internet and phone leaving about 263.07 which should have been paid to wireless

I'm sorry, but I have no idea what the issue is here as your post is essentially unreadable. I gather you had Onebill, and cancelled at least one of the services on the bill, but you provide no information the other customers on this forum would need to be of any assistance.

Keep Getting "currently unavailable" even after resets

What's the deal here. I'm watching a channel, then in about 5 to 10 seconds I get a blank screen with the words "currently unavailable".
I then go down two channels, and then back to the original change, and the same thing happens again.
Other channels are doing the same thing (not all). Typically happens in the 50 to 200 channel range.
I've called support two times now. First time they cleared the box remotely, which worked for a day or so.
The second time I called, they reset the box remotely, which worked for a few days, but now the "service unavailable" is back.
When I was with COMCAST cable, this never happen. Sigh...
Suggestions?
Solved!
Go to Solution.

juice421 wrote:
Who knows when Verizon will fix it. Call billing and ask them to send you the 6416 box and make sure they ONLY send you THAT model!
The problem is that they (billing) can't control what series box you get, only request a new box be sent. There have been threads of people wanting the 7216, being promised that they would receive one only to find they got another 6416. In other words if all they have in the warehouse is 7216's, then that's what you will get/ And of course then the billing nightmare begins - so be careful if you try this route.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Edge up nightmare bill

I spent an hour at a Verizon corporate store about a year ago to get a new Galaxy S4. After waiting the standard 1 hour time out, I purchased the phone on the new Edge program. My wife who was with me also traded in her iPhone 4 for the 5 on the edge program.
Mid January of this year I saw and had to have a Note Edge. I paid off the remainder of my edge agreement at Best Buy and took my new phone home. I was given a box to mail my old phone in. I mailed the phone in within 14 days. I have USPS tracking info. My wife followed suit within a week for an iPhone 6+. Hers was also mailed in and tracked to the Verizon black hole in Texas.
Yesterday we get our bill and we have been charges for not returning the phones. I called and the lies began "it takes the warehouse 35 days to open and log the phones in because they get 1,000,000 a day." Since it had been 35 days since it was received, I asked to speak with the warehouse. According to the phone liars, the warehouse for the phone company does not have a phone line.
Then it was Best Buy's fault, and we couldn't talk to them until 10:00 am. I called Best Buy at 9:30 and someone answered and when I asked why they forced Verizon to charge me $600 for phones. They conferenced Verizon in who decided that it was no longer Best Buys fault.
I was then told that they would fill out a form to send to the warehouse and find out where the phones are. It takes 20 days for the warehouse to respond. By this time my bill will be past due. I was advised to pay the bill without the fraudulent charges. Of course Verizon can't put that in writing. The also cannot put into writing what nasty things they will do when my account goes $600.00 past due.

Thank you for your understanding. Unfortunately Verizon will not listen to
a mere customer about weather or not they will charge for non return of
equipment that they have in their possession.
I know it is their fault. They have admitted that it is there fault. They
have suggested that I not pay that portion of my bill. They claim that no
one at Verizon is able to remove the fraudulent charges that Verizon has
put on my bill.
On Tue, Mar 3, 2015 at 8:57 AM, mama23dogs <[email protected]>

Billing Issue Nightmare

I am writing this hoping I can reach someone that may listen. I was promised a rate back in Feburary for my current package that was to run for 24 months. I received a letter, that I still have that says I should not have gotten that rate and that Comcast appolgizes for the error. In May I spoke to someone that said they would honor the discount, gave me a confirmation #, and said it would take some time for the credits to appear. This is where the fun really starts! On 6/19 I called to ask about my adjustment, i was on the phone with what I believe was an India call center that told me yes they see the Campaign Correction that you will get as a credit each month but that they needed to transfer me to a different department to resolve. When I reach that other department they tell me that my rate has been denied. They tranfer me again. This new department tells me that my rate does not exist and they cannot give me the discount. No one ever called, texted, emailed or wrote a letter telling me this 6 weeks after the fact. I ask to speak to a supervisor and am told that one will call me back in 2 hours. 5 hours later a call back go through the explanation again & again, I am told that they should not have told me that I would get a call in 2 hours that it takes 24 hours to get a call back from a supervisor. 30 hours later, I call back and I am told that a supervisor should have called me back in 2 hours on the original day but that now I would have to wait until Monday to hear from someone. I insited on speaking to a supervisor that day....long story short I waited hours and went through several reps to get to a manager each time having to explain everything over and over! When I finally got to a manager that said they would not honor the 24 month package that I was promised more than once I asked to speak to his boss. He said he was the final word on this matter and that the pricing could not be changed. This manager whose name and ID I have told me that I could get a $60 credit. When I refused the credit saying that I wanted what I was promised we awnt back and forth for some time when he decided to offer me to wave the early termination fee! At no time did I say that I wanted to discontinue service but he felt compelled to offer this. I asked him if he no longer wanted me as a customer and he clainmed that he was just giving me options. Anyone with an objective mind knows that I wsa being shown the door. I have been a Comcast customer for about 14 years (with the exception of about 2 years that I lived in a different service area) almost always with a triple play package and in good standing. The customer service guaratee on your web site means nothing to me. I feel like a disposable commodity. I challeng anyone at Comcast to listen to the recorded phone calls from the begining and tell me that I was not bait and switched. I live in Central NJ and am willing to take a day off and drive to Delaware and meet with someone in person to review my account and phone calls. I was told that the system could not be overwritten to give me my promised promotion but this final say manager could seem to overwrite the system to give me a $60 credit and when I wouldn't accept and was more trouble thatn I was worth he could waive an early termination fee. It seems that this system is very tricky when it comes to what the customer needs are. Waiting for a meeting invite in Delaware. Sincerly Irate Customer

Dear Comcast Zach, I have since been in contact with customer serrvice back on 6/23/15. I was promised that someone would call me between 24 and 72 hours. There has still been no call. I would like to still go and speak to someone face to face so they can explain to me why I cannot get what I was promised and more importantly why I am being treated so poorly. Someone needs to be heald accountable for this but no one seems to want to come forward. Just saying that you reviewed my account notes that I have no control over is not a good enough answer. I would appreciate someone to go through the phone logs and the chat coorespondence. This is no longer just about the money it is about what is right and wrong. I have written letters to the cable commision in my town, the FCC and the Better Business Bureau. I don't know if it is doing any good but as long as I can I will try to get to the bottom of this.

Disconnecting Line and Final Bill

I had been a loyal Verizon Wireless customer since 2008. I
was on a share plan with my wife and my brother, and I would pay the bill each
month which was about $160 for the three of us each month. I never missed one
single payment. Well the 3 of us decided to switch to
US Cellular. My brother’s wife had already been there, and they had these new
phones for a penny and it was time as we’ve had these same phones for 5 years
almost now, we were out of contract, and I had a work discount through US Cellular. So.......
February 22, 2014 the three of us went over to US cellular
and started a new plan with new phones. My phone number and my brother’s phone
number switched without a problem. However, my wife, who’s number was from a
different region could not be switched, we needed to get her a new number.
After we switched, US Cellular told me to call Verizon the very next day (which
was February 23rd) and disconnect/deactivate my wife’s line because
that one would not happen automatically as they didn’t transfer her old number.
So on February 23rd, I did
just that. I called Verizon and they said we were disconnecting it and I’d get
the next bill and would have to pay that and should be done.
Well sure enough around March 1st, the next bill
came, and on it is the full balance of $160 due March 10th. I question this and
call Verizon again admitting I thought it would be a lesser amount. They instructed
me to look at the billing date. The cycle was from January 15th to
February 15th on the bill that is due by March 10th. Well
we switched phones on February 22nd, so it made sense to me that
this bill didn’t reflect the few days of February 16- 22nd but
rather the previous full month from January 15th up until February 15th.
So far so good, I just misunderstood the bill cycle date.
So I asked if I could just pay off the remaining amount and
be done with it all. I mean we’re in the beginning of March now and haven’t used
the phones since February 22nd, and they’re all disconnected now,
why not? They told me unfortunately no, I had to pay this whole bill first and
then wait for the next bill cycle to come available which wouldn’t happen until after
March 10th for that last billing cycle which would reflect those few days of, Feb 16- Feb. 22nd.
The rep ensures me it will probably only be a few bucks per line for those 6-7
days or so. I said that’s too bad I can’t
just pay the whole thing now but oh well; we’ll do it your way. I guess I’ll just
go online in a few days and pay it and
then come the next bill cycle (which doesn’t go out until March 10th)
we’ll go online about that and pay the rest; just a few dollars per line.
The rep butts in, “yeah, about that sir, once you disconnect
the line, as you've done, you lose service to your online bill pay and accounts online so you
will have to call us to pay. I’m thinking aww man, another inconvenience, but
oh well, I’ll do what I have to do and call back twice to get these bills paid.
Well, a week later a couple days before March 10th
when the full $160 is due, I call and pay it (which took me forever on hold as
one of their centers was down). She apologized for the delay, took my payment,
and said when that last bill gets generated here in a few days (March 11th that shows usage from Feb 15th to March 15th, but will only reflect the few days I used the phones in that cycle which would be to the 22nd) I can just push pound
something something and pay the last bill through the automated phone system and be
done. I said okay
Come now to March 22nd I get that final bill in
the mail. I expect it to be a few bucks per line as is it would only reflect
from February 15th to Feb 22nd when we disconnected our
lines. But no, the bill is $120. That's almost
3/4 of the price of all three of our phones for an entire month. I was thinking something must be wrong, unless they didn't prorate the bill in which case the whole month (which would be a rip off) would be $160 like usual but why all this confusion? I was hoping to just use the automated bill
pay via phone to pay for those 6 days in the last cycle and be done with it forever but no, now I have to call the
company AGAIN to figure out all of this. What happened next was a nightmare!
I called and spoke with a rep asking why the outrageous
price for just a few days of service on those lines. She puts me on hold and
looks into it. She comes back and says my wife’s line was never disconnected. I
said you have to be kidding me; I’ve called in to disconnect it initially and
then even called back w/ questions on how the last bill works and everything
after we disconnect the lines. You can even see that no data or minutes were ever used on
any of those 3 lines since Feb. 22nd. She answers, yes sir I see
that, let me place you back on hold. Okay I figure she’s going to check this
out. She comes back again, well sir I
see you called a couple times but I don’t see that you requested to disconnect your wife’s
line. WHAT?! I thought. Why else would I originally call? US Cellular was right and told me specifically told me to do this the very next day and I did! AND THEN I ALSO EVEN CALLED BACK LATER AFTER THE NEXT BILL CAME CONFIRMING ALL THE LINES WERE DISCONNECTED AND HAD QUESTIONS ON HOW I LEAVE VERIZON AND WHAT MY FINAL PAYMENT WOULD BE! And why was my
account access to pay my bill online turned off (I did try to go online to see
if I could pay the last bill and I was no longer to go online) if my wife's line was never disconnected? This is getting
nuts. She placed me on hold again and returns, okay sir, this is what I’m going
to do. I’m going to suspend her line today and then you can call back tomorrow
to disconnect it. Then you can pay off the last payment on the next bill cycle.
At this point my blood is boiling, was this a joke. I should
not have to call back again, this should have been disconnected weeks ago! and
you can see nothing has been used on those phones. I told her this is the last bill cycle and I’m not calling
back and we need to get this disconnected today and that bill lowered to its
fair amount. She places me on hold again
and comes back and tells me she had overridden something and got the line disconnected
today and she was going to take $40 off my phone bill.
At this point I’m like finally, but an hour later and now my
phone bill is $70 for the three phones that we used for 6 days!! I said 6 days is about 1/5th of the
month. If our final bill is reflecting only the days of the month we used it
should be more like 1/5 the price of our original monthly bill which was $160. which would be more like $32, not $70. I had to explain some of the simple math to her and she
goes on to push about how the line was active and such, and I said but that
wasn’t my fault you didn’t disconnect it and this is not a fair final bill for
6 days of usage!! She put me on hold yet
again and finally came back and said I’m going to take off another $40 from the
bill but it will need approval from my supervisor which will take 2 business
days. If and when she approves it, you will get the final bill in the mail for
the $120 minus an $85 credit. FINALLY!!!
I wasn’t even looking for something free, I just wanted a
fair final bill after I’ve taken the time to call to disconnect my wife’s line
and understand how the final bill works and everything. No one should have to
go through this and spend hours on the phone trying to understand how the
process works so you don’t get duped and then end up getting duped anyway and
having to spend more time to fix that. It was a big rip-off and extremely frustrating.
Telling me the line’s not disconnected but taking away online bill pay, and the
final bill itself was not only wrong, but it outright lied in certain spots.
Almost as though they were making up dollar amounts and dates. The bill cycle on the last bill said Feb 15th to March 15th but then under then under my wife's name there was the charge of $120 and the dates next to that said March 15th - April 15th!?!?! The phones haven't been used since Feb 22nd! Not simple at all and very confusing. Make sure you’re carefully monitoring your
bills when leaving Verizon Wireless. Needless to say, I’m never going back to
them so I won’t have to worry about this again. I just hope this new paper bill that shows the credit gets to my mail box before it's due date of 04/10 so I don't get a late charge. I was assured it would. I hope the CSR is telling the truth this time for once. I have faith in the last one I spoke with. I'm hoping she doesn't let me down too like everyone before her so far has.

Leaving is quite simple via porting out. As you noted when two of the lines ported successfully. However I can see no valid reason why the wifes number could not be ported out. There are porting laws in place. But on to the rest.
If your monthly service runs as you are saying "The cycle was from January 15th to February 15th on the bill that is due by March 10th".
That would be incorrect. If your monthly bill is from lets say January 15 through February 14 then your payment on the account is always that last day. (February 14th.) The next new billing cycle is now February 15th through March 14 again the bill closing date is the day the invoice must be paid. All three lines since they were ported on February 22nd. still must be paid in full (2 ported & 1 not ported). There is no prorating in this case. Now in regards to the bill closing date again would next be March 15, 2014 through April 14, 2014. Since the wife's phone was not closed the only device should be just that line and no other. The other lines are paid up through March 14, 2014 so there should be no further charges.
Some where along the line folks must remember to terminate service (port) a few days BEFORE the next bill comes due. remember we pay in advance.
Good Luck

How do I get my phone billed corrected without wasting another 3 hours?

On March 3, 2015, I ordered two “iPhone 6 plus 64 GB” along with 2 protective cases from verizonwireless.com/. The iPhones were on the edge plan, one was an upgrade and the other was a new line being transferred from Sprint. They were to be shipped overnight. FedEx attempted delivery on March 4, 2015, but we were not at home at the time. There was a snow storm on March 5, 2015 so I don’t think there were any deliveries that day. On March 6, 2015, I checked the tracking information as I had not received the packages yet. The tracking information said they were delivered but I did not have them. I had to call FedEx twice on March 6, 2015 to find out where they were delivered. They called me back and told me they were incorrectly delivered to the Verizon store and were going to attempt to retrieve the packages and redeliver them. I called FedEx back on March 7, 2015 and found out they were delivered to 14937-C Shady Grove Rd, Rockville, MD 20850, which is The Wireless Center, Inc. an authorized Verizon retailer. I went to this store that morning and the store clerk told me that he remembered them receiving two packages with iPhones and cases, and they didn’t know what they were for. He looked about the storage room a few times but was not able to locate them and called his store manager who was on his way to the store. I came back later to the store and spoke with the store manager and he told me they didn’t have my packages and that I would have to call Verizon to resend the phones. I called FedEx again on March 7, 2015 to let them know that it was unlikely that they would be able to retrieve the packages. I called them again the following week on March 10, 2015 and they confirmed that they were unable to retrieve the packages (Spent a total of 37 minutes on the phone with just FedEx trying to track down the shipments). I also called Verizon Wireless on March 7, 2015 to get new iPhones shipped. I told the customer service rep. the above information and requested to get new phones sent. She told me that she initiated a “ticket” and would call me back in 24 hours and she confirmed that she would be able to call me in 24 hours as the following day was a Sunday. I never received a call back from this customer service rep. I called Verizon Wireless again on March 10, 2015 to check to see if new iPhones were sent and when I should expect to receive them. The customer service rep. told me I should call back tomorrow as there was no update to the “ticket.” So I called back on March 11, 2015 and got the same response that there was no update to the “ticket” and to call back tomorrow. So again I called back on March 12, 2015 and at that point I just wanted the nightmare over and the orders canceled and refunded so I could maybe try ordering again at a later time(Maybe with another phone carrier as my years of loyalty was running thin). The third time was the charm so I thought, the customer service rep. on March 12, 2015 told me the orders were canceled and my plan would go back to what I had before the orders as well as refunds for the protective cases. Well that has yet to correctly happen. I received a refund for one of the protective cases on March 12, 2015 for $35.76, but still have yet to receive a refund for the other protective case that was charged to my credit card on March 4, 2015 for $27.81. I got a huge surprise as the nightmare continued, when I got my March 15, 2015 phone bill. It had all the charges for the new iPhones as of March 4, 2015 that I never received. So I called Verizon Wireless again to correct. The customer service rep. said it would be corrected on my next phone bill. So I waited for my April 15, 2015 phone bill and it was missing the credits that I was supposed to receive and still charging me for the edge installments for one of the iPhones that I never received. So here I was again calling Verizon Wireless, this time the customer service rep. told me that she initiated two forms to process the credits and I would be contacted within 7-10 business days. Which is where we are now, still waiting for billing credits and having already spent over 120 minutes on hold or speaking with Verizon Wireless customer service reps. and another 37 minutes speaking with FedEx customer service reps., not to mention the 20 plus minutes ordering the phones and the other 20 minutes spent trying to recover the packages at the Wireless Center, Inc. store. Over 3 hours of my time wasted and I have got nothing and the issue is still not resolved.

1st - any charges on a credit card, call the credit card company and dispute those charges
2nd - get all your paperwork together and in order of the timeline of events and file an official complaint with Verizon.
http://www.verizonwireless.com/dam/support/pdf/Notice_of_Dispute.pdf
HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.

Verizon billing for data overages that never happened?

I just switched a few months ago from AT&T to Verizon. Heard customer service and billing practices were better, and was willing to pay a bit more per month to get it. Now, three months in ... I have a billing and customer service nightmare. I have an apparent "hiccupping" overage charge -- Verizon is telling me every couple days that I have used another 1G over my limit for the month -- yet my usage is no different than it was with AT&T -- with one exception. On ONE day this month, I used my phone to send myself a number of photos from my phone to a non-phone connected email
And I streamed about 5 min. of video on the phone. That's all. I was notified I went over. Very nice to know, I thought ... I appreciated the notification and the ability to buy another 1G at $10 for the month rather than a $15 overage charge. So far, so good. I also learned from that, and never did it again (emailed photos from my phone to another email nor streamed videos). I don't listen to music on my phone nor have ever used it in any other way to use a lot of data. When I had AT&T I never used more than 1G total, but I put myself on a 2G plan with Verizon, just in case, because I had come close to the 1G limit a few times with AT&T. Now, the nightmare. Since my one day of overage, and purchase of an additional gig, within a few days I received a message that I used up the extra gig already! Then I have, every few days, received a text message from Verizon stating I used my "second" extra gig, then my "third" and now it is up to my "sixth"!!! I have no clue what is happening, though I have read on line that others have had this problem with Verizon, even when no one was using the phone, and the phone was turned off for a week! I called Verizon, and all I got was "it couldn't be our problem", "you should use your apps differently," "you should turn off imessaging", "you should only use wifi when you can" etc. etc. And when I said I'm not doing ANYTHING differently from when I had only 1G with AT&T, I got a snotty "we're not working for AT&T, we don't know what AT&T does" over and over. I can't imagine that no one whatsoever at Verizon has no idea how their data usage billing practices differs or is the same from AT&T and why AT&T would charge me for less than 1G and Verizon would charge me for more than 6Gs for the exact same type of usage. I asked to speak to supervisors and got arguments -- "they are just going to ask you the same thing." PLEASE let me speak to a supervisor, I said.... "you still have to answer these questions..." REALLY, Verizon??

aeblock,
Nothing like watching a bill go up and not knowing where it is coming from! Let’s get that to be more manageable. There is an app that I use to see all apps that use data including 3rd party apps you may have downloaded. This lets you know everything that might be using data and how much it is using. Once you know you can disable data or uninstall the application if that option is not available. I find that very useful. You can check that out here: http://bit.ly/1mJfoyE .
From what you have written I am under the impression that you believe there is an error in the reported data usage on our end. Customer service can submit a request to compare the information reported to billing against actual data used. If there is any error we would be happy to adjust it for you. You can do that by contacting customer service: http://bit.ly/yN1P80 or send me a direct message and I will have that reviewed for you: http://vz.to/1v0uLEw .
BrianP_VZW
Follow Us on Twitter @VZWSupport

What a Nightmare

Just thought i would share my recent experiences with you all and have a rant about BT.
February 2010
I initially contacted BT with general enquiries about BT Business products and services. Several calls were made and I spoke to several different people. I decided that a BT product called OnePlanPlus was the product for me which included a BT Business landline and a BT Mobile phone, together attracting an annual bill of £480'ish a year.
This is supposed to give me a landline and a mobile phone with 500 mins free calls to standard UK Landline and Mobile phone numbers and a selection of international Landline numbers a month from my Landline and 120 mins free calls to standard UK landline numbers from my mobile. It included ALL diverted calls from my landline to my mobile completely FREE and unlimited. With Call divert switched on 24/7/365. 99% of previous bills have been calls diverted from my landline to my then Vodafone mobile phone, it was these diverted calls that were costing many hundreds of pounds. I make very few outgoing calls so the 500 and 120 minute free calls thresholds will never be reached.
March 2010
I decided to go for it as this would give me an annual saving of approx £1200. But I decided to wait until roughly the 20th of the month before starting the process so that things started on the 1st April.
I was contacted by a BT Salesman very early in the month who informed me that orders can be placed up to 90 days in advance and assured me that I could place an order now and the new services would begin on the 1st April.
Great................ My BT mobile phone arrived the following day!!! but thinking that I could not use it until the 1st April I left it in its box until the last day of March. At the end of March I received a bill for the mobile for the month of March!? After several calls this bill was cancelled. Text messages were supposed to be FREE and I realised I was being charged for them, after several calls I was assured that I would receive a refund, still waiting for the refund.
April 2010
My BT residential Landline transferred over to BT Business as expected on the 1st April.
May 2010
I received Two bills!!!!!!!!!!!!?
I received a bill from BT Residential and BT Business for the same landline number. The BT residential bill included line rental in advance until August 2010!!!!!. On my BT Business bill I was charged for all my diverted calls to my BT Mobile!!!!!!!!!!!!!!
Many calls to BT Residential and BT Business took place over two to three days. I still had a residential line and a business line on the same number!!!!!!!!!!!! and I was signed up for an incorrect BT Business package. I'm still waiting to find out if I've been moved over onto the correct business package and I'm still waiting to find out if the charges for my diverted calls have been refunded / cancelled.
On Friday the 28th May I found that I couldn't make any calls from my landline number, when I dial any number I get a standard BT response saying that the number is not recognised. When customers phone my landline number they get a message saying that the number is no longer in use!
On contacting BT I was asked to dial the number 17070 on my landline, I discover that my number has changed!!!!!!!!!???????? When I get a friend to call this changed number she gets an automated message saying that the number does not take incoming calls.
It appears that somebody at BT has placed an order on my line, I'm still awaiting details about what has happened and why.
I'm told that my number could now be given to somebody else because it's basically been released, I've been running a business on this number for over 11 years. It would be disastrous if I should loose this number over the next few days whilst the problem is resolved.
BT tell me that the problem cannot be explored or resolved until Tuesday at the earliest because of the Bank Holiday Weekend, in the meantime current and potential customers over the next few days trying to reach me on my Landline number are being given an automated BT message saying that the number they are calling no longer exists and I'm loosing a tremendous amount of business and I've had to send staff home.
On Saturday 29th May I have Just been informed of a new problem, tried to send & receive emails and failed. Contacted my ISP (Demon Internet) who have informed me that BT have terminated my broadband service for me. I have internet access as long as there's no interruption in the service such as a rebooted router or for as long as my ISP doesn't reboot there authentication servers. Demon tell me I will need to apply for a new service, I will be given a new hostname / email address. I have a static IP address which I have had for over 9 years, I have lost this static IP address and will be given a new one. This means that I will have to reconfigure 2 mail servers and a webserver hosting websites and pop mail boxes for 232 businesses. The Domain Names for 232 websites and there email addresses will have to be reset with a new static IP address, this is going to take several days to complete at great cost. These businesses can no longer send and receive emails from my mail servers and it won't be long before there websites will no longer be available to there customers either.
So my website and another 232 will go down at some point this weekend, no body can contact me by phone, I cannot send or receive emails. 232 local businesses cannot send or receive there emails.
What a Nightmare
Demon inform me that a new broadband service can be started within 48hrs when I have my telephone line back, this is called “fast tracking a new service” and it will cost me £175 plus VAT and I will then have to spend several days reconfiguring DNS settings for 232 websites and there email addresses at my expense because Demon cannot give me my static IP address back.
I could loose my Landline Telephone number and its in the BT Phone book, Yellow Pages and the Thomson Local. Just short of 8.5K customers know this number, its on all my business cards and its on all my bill headings etc, all my suppliers know this number too.

Update........
Theres still a huge confusion about what exactly i'm signed up for and just what exactly i'm supposed to be getting.
I agreed to a OnePlanPlus product that was supposed to give me unlimited diverted calls to my BT Mobile phone.
Some BT employees are telling me this is correct, others are telling me this is correct subject to a condition.
That condition being that the total cost of diverted calls each month must not be 75% of that months total bill or greater, if it is then i must pay for those diverted calls.
The cost of diverted calls will always without exception exceed this 75% threshold. If i had been informed of this condition i wouldn't of moved over to BT Business at all and i wouldn't be in the mess i'm in now.
BT Residential have been great and they have even phoned me on a Bank Holiday Monday to apologise for the fact that they couldn't help me because my line was now a business line. BT Business who are supposed to be in place to help and support businesses didn't offer any help at all whatsoever over the weekend.
Transfering to BT Business has clearly been a disasterous mistake for me and my business.
A lot more expensive and no help or support when its needed.
I'm told that i will receive a call tomorrow (Wednesday) from a complaints department, no idea what's going to happen or become of it.
I'm hoping that i can stay with BT Business in some ways if they can give me unlimited diverted calls even if the 75% threshold is breached, but i think i'll be moving back to BT Residential assuming that doing so incures no early termination or cancellation feas etc, this includes a PAC code for my mobile phone so that i can move back to vodafone. Vodafone give a lot more for a lot less money. The only reason i agreed to a BT mobile was to get the free unlimited diverted calls, without unlimited FREE diverted calls my BT Mobile phone is no longer required.
Still hoping to get compensation for loss of Internet access, phone and loss of earnings for me and my staff and i'm hoping that they will fast track a new broadband service with Demon Internet free too.
Mark

My Verizon Nightmare - Be weary of poorly trained Verizon employees in the Costco kiosks

A few days ago my week old HTC Droid Incredible 4g LTE that I purchased at Costco developed a circular blob of yellow discoloration on the lower-left portion of the screen in the area right above the micro-USB port. It seemed to get darker while connected to the charger, but never disappeared entirely. It got progressively getting worse and, if it wasn't my imagination, another spot started to form on the lower-right hand side of the screen. Called the Verizon kiosk at Costco (where I bought the phone), they said to bring the phone, the charger, and the box back immediately and they would exchange it for a new one on the spot. The sales associate said he had not heard of this problem before. I originally posted this problem in the Android forum and some helpful community members suggested it was the charger port overheating.
Update: Ugh! What a nightmare! So, I brought the phone back to Costco within my 14 day exchange period. The Verizon employee who had sold and set up my phone a week earlier was, unfortunately, not there this day. The guy who was at the kiosk was a complete !@%hole and, worse, an idiot. At first he refused to exchange the phone because I didn't bring back the free bonus Costco "accessory package" (a car charger and a couple cheap generic screen protectors) that they give away with every cell phone purchase. I tried to reason with him that the two were completely separate, only the phone needed to be exchanged, and it didn't make sense bring back what wasn't part of the HTC phone package. I also told him I called first and was told to bring only the what came in the phone's box. He wouldn't budge and actually wanted to argue about it in the middle of the store. I told him there was no way in hell I was driving 20 miles back to my house for $5 in junk that didn't even need to be returned and he better get a manager. After about 15 minutes, he finally came back and said he was told to do the exchange without the "accessory package," which just seemed to make his attitude all the worse. Then things got really bad.
This guy didn't know the difference between a SIM card and an SD card. In fact, he didn't even know where the SIM and SD card slots were on the this phone! When he finally found them (I wasn't giving him any hints, it was too funny to watch stumble around , especially since he still had a bad attitude), he was going to leave my SIM card in the old phone, thinking that I only needed the SD card. I tried to explain the difference between the two and why I needed both but that just made him more confused. I then asked if he realized we also needed to sync the old and new phones so all of my apps, data, ringtones, settings, etc. would be transferred. He said he didn't know anything about that and they only had that kind of "equipment" at the "corporate stores" (the nearest of which was 15 miles away). He said the only option was to factory reset the phone to make sure my personal data was erased. Long story short: I got the phone exchanged and the screen on the new one seems to work alright. But I lost all of my apps (free and paid for), data, settings, and paid ringtones that weren't on the SD card. Once I got home, I called Verizon corporate customer service to tell this story. For the most part, I got an attitude of "what do you want us to do about it?" and that they could care less. The rep even tried to tell me the guy in the kiosk wasn't a Verizon employee, it was all Costco's fault (I called Costco to clarify this and they said the kiosks ARE owned by Verizon and operate independently of Costco; Costco is only responsible for selling the hardware). The rep tried to walk me through recovering my paid ringtones from the MyVerizon site, but right after the tones were sent to my new device, the site informed I was being billed for them AGAIN. The rep had no solution to offer for this and suggested I call back in a month to complain again when I get my next bill.
I plan to write both the corporate offices of Verizon and Costco to complain again, but since my data is lost, I wonder if I'm just wasting stamps....

Well, another update I feel obligated to post. A very nice Verizon customer service rep called me this afternoon after reading these posts (I sent a link in an email) and sincerely apologized for something not personally his fault and, perhaps, not directly Verizon's.
First, the rep explained that the cellphone sales kiosks in Costco stores are owned neither by Costco nor Verizon, but by a third-party, a company called "Wireless Advocates." I researched this a bit online and it appears to be the case. Regardless, if I were Verizon, I would not want such a company representing and peddling my product with such poorly trained and disagreeable reps.
Second, the customer service rep patiently took the time to walk me through the process of recovering my apps (while the kiosk rep basically told me I was screwed). Unfortunately, each of my 30 or so apps has to be reinstalled manually one by one, but at least they're grouped together in one place in my Google Play account. However, the data associated with those apps is still lost as many of them cached their data locally on the old phone (not on the SD card).
One final note to confirm the kiosk rep's lack of knowledge, I happened to come across this today: Verizon's own website specifically states that to exchange a defective phone within the 14-day period, one need only "return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box" and, further, "for exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned." (emphasis added). http://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.jsp The rep being a complete jerk and insisting that I drive 20 miles home to bring back the free (i.e. junk) Costco "accessory package" that didn't need to be returned is just inexcusable.
I guess I should edit the title of this thread to read "Be Weary of poorly trained 'Wireless Advocates' employees peddling Verizon products in the Costco kiosks." But that's a bit long-winded. Thanks for everyone's input, much appreciated.

Why does my plan cost $40 yet my bill is $90 a month?

When I got my phone just 1 week ago, I was told my plan would cost $70 plus taxes... trying to decide to keep it or not really cannot afford $90 a month. Since the 1st of the year (2013) I have had several phones 4 with a no contract company that was not workable in the area where I live... the coverage plan showed it was but was not, so I tried different phones but the same service... Net 10, just did not work for me. I had Verizon a couple of years ago, however when my father died and I canceled his contract, they charged me for early cancellation...made me mad so I dropped them... it has been a nightmare... really.
Then last week I decide because I was told by a Verizon employee that unless I bought a contract phone I would not get good coverage... so I did it again. In reading my plan here on line it says my contact is $40 a month... ok taxes and crap but now it is up to $90 a month.. I do not understand.? I only have a couple of more days to decide rather or not to stay with this company and phone, and at this rate I m sure there will even be a charge if I do return it with in the time period?? Can any body explain or advise me as to what to do.
Consistently getting screwed.
Stella in Indiana

Hi Stella,
We're going to need a bit more information to help you such as which Share Everything plan you're on, and what type of phone you have.
I'm assuming you have a basic phone, with a 300MB (data) share everything plan.
The plan itself is $40, the phone access charge is $30, that's $70 before taxes.
Now when you say the plan is $40 the only way that could be possible is if you have the 700 minutes pay as you go text and data plan. That plan is $10 and the device access charge is $30, so that would be your $40 a month you are stating above.
If the second is what you're on, then your $90 bill would likely be due to it being your first month. Verizon and many other service provider companies bill 1 month ahead of time, so the bill you receive a few days in your cycle isn't actually due until your current cycle is almost over. In your case you started a new account and your billing cycle was not yet established, now that it has been established and you've received your first bill your bill includes the charges that will be due at the end of this current cycle, as well as charges from the previous cycle (days you used your phone before you received your first bill). Depending on your cycle dates, your first bill could be covering almost 2 months of service which seems to be the case.
If you pull up the details on your bill, you should be able to see if you are being billed a pro-rated amount for your usage from the previous cycle (when your cycle hadn't been established yet).

CitiBank Credit Card Nightmare - Please go back to Capital One

I am ready to cancel my best buy credit card. On December 27, 2013, there was fraud on my account (I believe from the Target breach from black friday sales). Anyways, there was fraud and my card was canceled. However, I didn't find this out until 3 days later when my card wouldn't work anywhere between the 27th and 30th. My card was canceled and I never received a text message, email, phone call, or letter. NOTHING. I wouldn't know unless I called to find out what was going on. I asked if this was normal and they said yes - no communication.
Once I called them, they said they would issue me a new card (this wasn't automatically done). They could not expedite it. I did have to confirm everything that was fraudulent on the card. Fortunately there was only 1 charge that posted and all other attempts were blocked. Still, that one fraudulent charge has not been removed. I have called multiple times and told different things about when that charge would be removed. Now I'm told to wait 6 weeks for it to be removed. That's six weeks from today, not from when the charge appeared.
Before the card was canceled, I scheduled an online payment for the due date. I called them to confirm that the payment would still go through even though a new card was issued and I couldn't access all of my online account. They told me not to worry, it will post. The day after my due date I get an email saying my payment couldn't be processed and now I'm past due (with a late fee). I called and made a new payment over the phone and was told due to their error, the late fee would be waived and I wouldn't see it in a couple days. 5 days later I finally get my new card in the mail, re-register my account online, and low and behold, the fee is there. I call back and was told that the late fee removal was never processed. I was told to wait 6 more weeks for the fraudulent charge to be removed (even though the charge took place in california, and I have account activity to prove I was in NY state at the same time, and they agreed). They now say they will process the late fee reversal, but to wait 2 billing cycles. As far as I'm concerned, that charge is them stealing from me because I should never have been charged that in the first place.
This experience with citibank is disgusting. I have never had this kind of trouble with any credit card. I have had fraud on my accounts in the past, and every time Capital One has been awesome to work with - they pick up fraud faster and better, they email/text/call you right away, and they have done what they say they will. Sure, others may have different experiences, but when every single citi agent has let me down and most have lied to me, I'm very angry with them. This is the last year I have elite membership with best buy. If this isn't fixed in a week, the account is getting closed. Are others having nightmares with Citibank?

Hello darkprime,
Finding out that your credit card may have been used by someone other than yourself is a very scary thing. It sounds like Citibank has tried to keep your account safe by immediately cancelling your card, but I can understand your concern at not receiving a notification from them as soon as this occurred. I’m very sorry to read of how difficult it has been to resolve the various issues resulting from having your card cancelled.
As you’re probably aware, while Citibank is a valued partner, they are a completely separate company from Best Buy. Due to this, we do not have direct access to or influence over their accounts or policies. However, we truly appreciate your loyalty as an Elite Plus customer, and I would be happy to reach out to them on your behalf to look into this right away. Using the e-mail you registered on the forum, I was able to locate your information, and as soon as I have more details, I will be sending you a private message. To read your private messages, please make sure you are logged into the forum, and click on the envelope icon in the top right corner.
Thank you for posting here on the forum, and I will be in contact as soon as possible.
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

IPhone 5 and Verizon customer Service Nightmare Please help!

I need help with Verizon customer service. I would like to know if I am being unreasonable. Here is my story. I ordered an iPhone 5 from apple to add to my Verizon account. This will be my fourth line of service with Verizon. I spend over 200 dollars a month with Verizon. I ordered the iPhone on the first day it was available to order. I received my iPhone on Tuesday 9/25/12. The nightmare begins. I call Verizon customer service to activate service. I get bounced from department to department because they are unable to activate my phone. This goes on for about an hour. I then get to a nice young lady that was very friendly and worked hard to try to help me. We spend for hours on the phone speaking to all of her different departments and even calling apple care and apple directly. The problem is Verizon set my new line of service to start in the middle of October. After about 4-5 hours on hold with customer service I am told they can't activate my new phone until the middle of October because when the order was placed they set up my activation date wrong. They went on to tell me they could do nothing more and transferred me to apple as they said only apple can fix the problem. I spend the next two hours on the phone with apple. Apple class all their tech support and calls Verizon back and explains my phone is a working phone and Verizon is the one providing the service so this is definitely a Verizon issue. I am advised by apple that I need to call Verizon back to fix. At this point Verizon is closed as I have been on hold with reps past closing time. I call back to Verizon and get a really helpful customer service rep the next day. Spend two hours on hold with him and he gets my service turned on. He states they should have been able to help me with this yesterday and apologized to me. He advised I would have to call back the next day to change my phone numbers around. Total time invested today 2 hours. Total time invested so far over 8 hours. I call back the next day to get my numbers moved around. Takes about an hour. When we are done I ask if I can get a credit on my next bill for having to spend over 8 hours on the phone to fix Verizon's mistake. I am transferred to a very condescending manager who laughs at me and tells me in essence they don't care about my time. He offers me one day of service credit. I advise him this is unacceptable. He gives me an analogy that this is like me getting my electric turned off for not paying and then wanting a credit for the time it took to turn back on. He even laughed at me on the phone and told me he wasn't going to do anything. When I asked to speak to a higher up manager I was told no. My question is who do I advise to get this rectified, and is it unreasonable to expect a credit when I spent over 8 hours on the phone with Verizon to correct their mistake? Pleas help!

Yes, don't feel it is as black&white as other posters here, but it is impractical.
What is the value of your time for example? If you are not self-employed, were you still being paid during these 8 hours. A court would consider actual economic loss, did you lose money during these 8 hours? And do you/your employer pay customers in similar situations? In my experience, you get credit based on the service (e.g. the 1 day credit) rather than being paid for your time.
And on the flip side, if I call up Verizon complaining that my phone doesn't work, and it turns out that I had forgot to charge it, do you want to be billed for the rep's time when it was your mistake? (Of course, wireline DOES do this, if Verizon dispatches a repair tech and the fault is inside your house etc (without a wiring contract) you do get charged)
Certainly the one day credit is the minimum they should provide. As others have said, your real recourse is to return the phone.

I have been receiving charges from apple itunes and nothing has been purchased. Trying to talk to someone live is a nightmare. How do I get ahold of someone to help me with these charges before they start to really negatively effect my bank account?

I have been receiving charges from apple itunes and nothing has been purchased. When I look at the charges on my online banking a phone number is provided, but when I call that number it tells me to go to the web site. Trying to talk to someone live is a nightmare. How do I get ahold of someone to help me with these charges before they start to really negatively effect my bank account?

You've checked the purchase history on your account to see what app(s) they are from ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases. And you haven't got any auto-renewing subscriptions : http://support.apple.com/kb/HT4098 ?
If you haven't made them, and nobody else has access to your account or devices and may have made them, then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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