Edge up nightmare bill

I spent an hour at a Verizon corporate store about a year ago to get a new Galaxy S4. After waiting the standard 1 hour time out, I purchased the phone on the new Edge program. My wife who was with me also traded in her iPhone 4 for the 5 on the edge program.
Mid January of this year I saw and had to have a Note Edge. I paid off the remainder of my edge agreement at Best Buy and took my new phone home. I was given a box to mail my old phone in. I mailed the phone in within 14 days. I have USPS tracking info. My wife followed suit within a week for an iPhone 6+. Hers was also mailed in and tracked to the Verizon black hole in Texas.
Yesterday we get our bill and we have been charges for not returning the phones. I called and the lies began "it takes the warehouse 35 days to open and log the phones in because they get 1,000,000 a day." Since it had been 35 days since it was received, I asked to speak with the warehouse. According to the phone liars, the warehouse for the phone company does not have a phone line.
Then it was Best Buy's fault, and we couldn't talk to them until 10:00 am. I called Best Buy at 9:30 and someone answered and when I asked why they forced Verizon to charge me $600 for phones. They conferenced Verizon in who decided that it was no longer Best Buys fault.
I was then told that they would fill out a form to send to the warehouse and find out where the phones are. It takes 20 days for the warehouse to respond. By this time my bill will be past due. I was advised to pay the bill without the fraudulent charges. Of course Verizon can't put that in writing. The also cannot put into writing what nasty things they will do when my account goes $600.00 past due.

Thank you for your understanding. Unfortunately Verizon will not listen to
a mere customer about weather or not they will charge for non return of
equipment that they have in their possession.
I know it is their fault. They have admitted that it is there fault. They
have suggested that I not pay that portion of my bill. They claim that no
one at Verizon is able to remove the fraudulent charges that Verizon has
put on my bill.
On Tue, Mar 3, 2015 at 8:57 AM, mama23dogs <[email protected]>

Similar Messages

Offered the Edge program months ago, as a solution to reduce current bill, and compete with other providers. Offer no longer available till next year, then November, then October 2nd, now given confirmation number that can be looked up but not completed?

Final offer is to just continue to pay $260/mo, and call back on October 2nd, as that is the date I can change my four lines to EDGE and save per month. The initial offer did not include a $25/line discount and required me to Upgrade my phones. I have four Iphone 5S model devices, sharing 10GB of data.
Months ago that offer would just cost more per month and lacked a device to offer me. Later I saw an add that mentioned a $25/line discount for Edge. That would drop my bill $100/month! I asked about the plan again at that time. I was told that I was still eligible,but there was no way to keep my current phones, and work them into the Edge plan. Once the Iphone 6 was announced, I now had a phone that was an upgrade, and I was ready to take the offer. I was told at a store that the offers have no specific terms, and they must be taken when offered. They said I would qualify for another chance in November! I called CS and was told that my next Offer to take the plan would be October 2nd. I went online and at 3:01am EST to pre-order. My phones ship date was October 7th, and I was told that, I then qualified for the Edge, due to the date, but only one line could be activated that way and the rest needed to be done at a store. I was given a confirmation number. Due to glitches that night, I placed this order on my own computer and the customer service agent at the same time, (he was on with me for 3 hours) till one of us was successful. My computer gave me the confirmation number, but the number is a customer service generated confirmation number. Internet services cannot help me confirm the order, because the number is CS. CS cannot help because I did it online. My plan has not changed and going to a verizon store, after staying up all night to preorder, I was told that they have no idea if it went through or not, and to wait and see if my order arrives at home on the 7th. During the store managers "search" he asked for my password,number/username, secret questions, secret site picture (confirmed) last four of my social, kept my family and I in the store 40 min past closing time, answering nothing and leaving me concerned in my sleep deprived state. Calling CS after that, only told me to change my password and again, wait till October 7th, as neither CS or internet dept. are sure of what happened. Neither would actually put a supervisor on the phone, it disconnects while waiting. Has anyone else ever had this happen to them? I don't feel like its safe to go to the local verizon store. CS did not feel as though the managers actions were disciplinary other than to change my password immediately, to prevent unauthorized access. Who are you supposed to trust with your private information? who can you trust to get the truth? The only thing the run around has done is prevent me from pre-ordering from another provider. I was even told that if I did, and Verizon preorders also came on the 7th, that I would have to pay for them too. $35 restocking fee at minimum.

Yes, I am aware of the new phone costs being added back to the plan. My issue is not with the current iteration of the EDGE plan, but with the inconsistent instructions to implement the plan. So far no one can tell me what changes have been made, if any to my current plan. The status of the pre-order? Plus my security concerns have not yet been addressed.
What they will offer, is the EDGE plan, plus specific dates of delivery, for any additional lines that I would like to order above and beyond my current 4 lines. Yet the status of those lines are still in limbo. That was the term they used. Why would I want to purchase additional phones and lines of service when they cannot find my original order. If those phones do arrive in October, they would add 4 more lines of service totaling 8 lines of EDGE. I am not sure why this cannot be fixed beyond, wait and see. I am currently testing out an Iphone 5S with T-mobile. So far I am getting similar signal quality, and they offer Wifi calling that will be enabled with a new iPhone 6, that needs to be taken into account with the comparison. I've read that Verizon will enable the feature mid 2015. Four Iphone Plus models would run me about $225/mo as the most expensive option, still saving me monthly. I know verizon has good service where I live, tmobile is unknown, and after being treated so poorly, I am looking into with the test phone.

How do EDGE charges work/where do I look for itemized billing GoPhone Pic

How do EDGE charges work/where do I look for itemized billing. I have the GoPhone Pick Your Plan. The AT&T _phone call_ charges are clearly itemized on line at AT&T.
Can I view the charges for the Media Net Unlimited feature package? I have connected to WiFi at the local coffee shop. I have connected briefly to a local TV weather page while using EDGE. I fear the twenty or thirty dollar charges I have read about if I do any serious use of Safari while using EDGE.
I have explored this on the following:
http://www.lindenlan.net/2007/08/15/prepaid-vs-contract-att-gophone-or-nation-pl an/
and
http://www.tuaw.com/2007/09/24/prepaid-data-packages-and-the-iphone/
and both suggest I will be thoroughly reamed unless I am on a WiFi hot spot.
Every time I read the word "Unlimited" in my unlimited Media Net package there is the dreaded double asterisk "**" and the warning "additional per minute charges apply.
I don't see a charge for my maiden foray onto the internet using EDGE to view the weather page at KKTV so where is it. Surly I cannot use EDGE without charges on this turkey plan. Or can I ?

How exciting ! You have gone way beyond the call of duty for me. I appreciate it; thanks. I am so pleased with the iPhone but did not want to spend my life in coffee shops just to use it. Also I need the map function at work to help my customers and we have no WiFi there yet. But looks like I am ok at work on EDGE.
Every other day I was oscillating between being extremely pleased with my purchase and then chastising myself for spending all the money on the service that I was sure would be inadequate. I don't call much and considering how fast things are changing I don't want to be locked into a two year contract though I understand Apple is locked into five years exclusively with AT&T.
I hope good things come your way !
Message was edited by: barkingmad

I received my new Verizon Edge bill in the mail and it is $80 higher than my old plan. I have been so unhappy with this change over. Went through hell getting our second phone activated because of a weird computer glitch and when we asked if we would re

I received my new Verizon Edge bill in the mail and it is $80 higher than my old plan. I have been so unhappy with this change over. Went through hell getting our second phone activated because of a weird computer glitch and when we asked if we would receive any consideration for the time, travel, and money we put into getting the phones the way they were supposed to be, we were told to wait until the bill came and then they could make adjustments. Now I have the bill and have no idea "who" the we would be that could make adjustments. To top it off, the only way I know my account will get any attention is to post this in chat. I am so disappointed and will be counting the months until our phones are paid off and we can change companies.

Call 800-922-0204
I just purchased a new device using Verizon Edge. Why does my bill look higher than normal?
There’s two reasons why your first bill after signing up for Edge might be higher than normal:
Prorate Charges – If you upgraded an existing line and did a price plan change, you may have price plan charges and credits that went into effect the day you upgraded.
Sales Tax – Most states require sales tax on the full retail price paid by the customer, which in most instances will be charged at the time of the first invoice.
Note: Customers who purchased devices in AL, AZ, CO, IL, NM, ND or SD will be billed taxes and surcharges monthly as payments are made.
Your bill will normally include:
Your last Edge installment payment
The next Edge installment charge
If you are on a MORE Everything Plan, a monthly access discount for each qualifying line.
The details of Edge installments and discounts can be viewed at the line level portion of your bill under Monthly Charges and Equipment Charges, or in My Verizon, My Bill then Charges By Line.

Price Difference In Bill From Edge To 3g

Does anyone know how much the monthly bill goes up when you upgrade form Edge to 3G? My friends all claim it's only $5 more a month but I could have sworn the AT&T rep told me it was $20 more. Anyone have any insight? I know everyone's phone plan is different but just some basic info here would help. Thanks

If you use the 200 messaging allowance included with the unlimited data plan for the first generation iPhone - you aren't paying for an increased messaging allowance, it will cost you $15 more per month to have the same with the iPhone 3G or 3GS.
$10 more per month for the unlimited data plan, and $5 more per month for a 200 messaging allowance. If you are already paying for an increased messaging allowance, it will cost you $10 more per month for the unlimited data plan.

Being billed for old address & "free" installation with Mover's Edge

I moved on 8/1/15 and used the Mover's Edge service. The CSR I spoke with on the phone when setting up my move said many times that the installation would be free of charge. No one had had service at my new address since 2009, so a tech did need to come out, but the CSR told me at least 4 times that he waived the installation fee for me. MY two issues as follows: OLD ACCOUNTBilled for a full month for service 8/1 - 8/31. Service was disconnected 7/30/15. I moved away from this address on 8/1/15. NEW ACCOUNTBilled $35 for installation that was supposed to be free with Mover's Edge. I spoke to a CSR via the online chat feature yesterday (8/5/15) who claimed to have "made notes" of these issues on my account. What do these notes accomplish? Hoe do I even know she did anything? When will the correct amounts ($0 for the old account, and about $60 for the new account) be reflected? What do I have to do to get someone to help me? Why am I seemingly being punished for using Mover's Edge? Please help me!

alphakat84,
I am so sorry for the delay! I have sent you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Thinkpad Edge E520 Recovery Nightmare

I am having a nightmare trying to get my laptop going again after a hdd failure.
Fortunately I managed to burn the necessary disks from the recovery partition before the hard drive gave up.
However with a new hdd installed and upWindows 7 back on via the recovery disks I have got a limp and useless machine. It appears that the recovery disk doesn't include all the original drivers as the display is using a bog-standard generic driver and some unknown devices show in device manager. My main issue though is Windows Update since reinstall is disabled and I have tried allsorts to get it up and running with no success. I've also tried to update the lenovo toolkit to automatically update the drivers and that will not update either - claiming it needs .Net 4 and .Net 4.5 running to do so. I have tried to install via Microsoft website but .net 4 fails during install and 4.5 wont install without 4. So I cannot update Windows 7 nor the installed Lenovo software. I have tried to manually download drivers from the lenovo site but my Internet is so slow and some of the drivers are so large (200mb+) that most downloads are stalling or timing out before they complete. Any help or ideas please - otherwise its a new laptop purchase for me and it won't be a Lenovo.

Hi,
I"m surprised that your recovery media didn't install all the original drivers. It should have AFAIK.
If your recovery media is old enough to pre-date SP1 _and_ youve installed an advanced format drive (most HDDs are these days) that could explain the windows update problem.
In that case, this KB should help: http://forums.lenovo.com/t5/Windows-7-Knowledge-Base/Windows-Update-Fails-After-Installing-New-Hard-...
Once you get win update running try again to get ThinkVantage System Update installed. That should get your drivers updated.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Broadband billing nightmare

I currently am staying with my aunt. She is on BT total package with a 10gb limit. She has just received a bill listing her broadband use as sept gb, oct gb and nov gb. I have tried to complain, just to be told that dec is 225gb (to date) they can offer no explanation just we are using 20gb a day!!
What can I do??

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

What happens to bill when 2 year edge agreement is over?

I was thinking of switching to an edge plan to save the 20.00 a month as I have a 10 gig plan. My question is after the 2 years do I continue to save the 20 month or go back to the regular overpriced plans?

cbrewer614 wrote:
I was thinking of switching to an edge plan to save the 20.00 a month as I have a 10 gig plan. My question is after the 2 years do I continue to save the 20 month or go back to the regular overpriced plans?
Just a question why would you keep a phone longer than 24 months? Most people get cranky when Verizon won't let them upgrade BEFORE 24 months. If Verizon didn't have an Edge plan wouldn't just do a regular 24 month upgrade anyway? If I was on Edge I'd be upgrading every 12 months. It doesn't make sense to keep a phone for 24 months. All that being said while Verizon's current terms states you lose the discount after 24 months who knows what Verizon's plan will be like in 2016. In Feb 2012 Verizon didn't have an edge plan or a More Everything plan. So things can change a lot in 2 years.

Oh yea another 1 bill nightmare

They have auto drafted my account for years and I cancelled DTV and home phone and internet because they charge me for high speed and all i ever got was ,5mps oh well and the land line was out every other day for 3 years and Verizon did not want to pull new pairs. anyway cancelled 1/25 they auto drafted my account but did not pay to the wireless side of the house. and now they are sending me a 500 dollar bill for 2 months. I have never been late and was spending over 400 dollars a month with 1 bill.
11/8 404.26
12/9 380.98
1/8 401.42
2/10 304.63 they did not pay the DTV portion DTV called me and demanded the 98.64 that was credited on my bill
oh also they credit me 41.56 partial month for home internet and phone leaving about 263.07 which should have been paid to wireless

I'm sorry, but I have no idea what the issue is here as your post is essentially unreadable. I gather you had Onebill, and cancelled at least one of the services on the bill, but you provide no information the other customers on this forum would need to be of any assistance.

Billing nightmares

I have been hit with a charge for a Technician Visit in the amount of $64.25. I have a signed invoice from this individual and it shows that I'm not resposible for the charges ------------ 0---------Should I take this matter up with my attorney or will this be taken off my bill?Reading Comcast Public Forum it seems Comcast has created a "habit" of ignoring what the signed invoices represent; perhaps they'll act quickly and edit their billing practices. Can't attached the invoice since my name and address is on it!!!

Manchita1-
I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Billing Issue Nightmare

I am writing this hoping I can reach someone that may listen. I was promised a rate back in Feburary for my current package that was to run for 24 months. I received a letter, that I still have that says I should not have gotten that rate and that Comcast appolgizes for the error. In May I spoke to someone that said they would honor the discount, gave me a confirmation #, and said it would take some time for the credits to appear. This is where the fun really starts! On 6/19 I called to ask about my adjustment, i was on the phone with what I believe was an India call center that told me yes they see the Campaign Correction that you will get as a credit each month but that they needed to transfer me to a different department to resolve. When I reach that other department they tell me that my rate has been denied. They tranfer me again. This new department tells me that my rate does not exist and they cannot give me the discount. No one ever called, texted, emailed or wrote a letter telling me this 6 weeks after the fact. I ask to speak to a supervisor and am told that one will call me back in 2 hours. 5 hours later a call back go through the explanation again & again, I am told that they should not have told me that I would get a call in 2 hours that it takes 24 hours to get a call back from a supervisor. 30 hours later, I call back and I am told that a supervisor should have called me back in 2 hours on the original day but that now I would have to wait until Monday to hear from someone. I insited on speaking to a supervisor that day....long story short I waited hours and went through several reps to get to a manager each time having to explain everything over and over! When I finally got to a manager that said they would not honor the 24 month package that I was promised more than once I asked to speak to his boss. He said he was the final word on this matter and that the pricing could not be changed. This manager whose name and ID I have told me that I could get a $60 credit. When I refused the credit saying that I wanted what I was promised we awnt back and forth for some time when he decided to offer me to wave the early termination fee! At no time did I say that I wanted to discontinue service but he felt compelled to offer this. I asked him if he no longer wanted me as a customer and he clainmed that he was just giving me options. Anyone with an objective mind knows that I wsa being shown the door. I have been a Comcast customer for about 14 years (with the exception of about 2 years that I lived in a different service area) almost always with a triple play package and in good standing. The customer service guaratee on your web site means nothing to me. I feel like a disposable commodity. I challeng anyone at Comcast to listen to the recorded phone calls from the begining and tell me that I was not bait and switched. I live in Central NJ and am willing to take a day off and drive to Delaware and meet with someone in person to review my account and phone calls. I was told that the system could not be overwritten to give me my promised promotion but this final say manager could seem to overwrite the system to give me a $60 credit and when I wouldn't accept and was more trouble thatn I was worth he could waive an early termination fee. It seems that this system is very tricky when it comes to what the customer needs are. Waiting for a meeting invite in Delaware. Sincerly Irate Customer

Dear Comcast Zach, I have since been in contact with customer serrvice back on 6/23/15. I was promised that someone would call me between 24 and 72 hours. There has still been no call. I would like to still go and speak to someone face to face so they can explain to me why I cannot get what I was promised and more importantly why I am being treated so poorly. Someone needs to be heald accountable for this but no one seems to want to come forward. Just saying that you reviewed my account notes that I have no control over is not a good enough answer. I would appreciate someone to go through the phone logs and the chat coorespondence. This is no longer just about the money it is about what is right and wrong. I have written letters to the cable commision in my town, the FCC and the Better Business Bureau. I don't know if it is doing any good but as long as I can I will try to get to the bottom of this.

Movers Edge is a nightmare!! Beware it better to cancel and pay than stay

Concern / complaint moved to the Customer Service Board for possible greater exposure to actual Comcast employees. Click on the above link to follow it there.

Might want to check the mouse settings.
Windows or Mac?

How do I get my phone billed corrected without wasting another 3 hours?

On March 3, 2015, I ordered two “iPhone 6 plus 64 GB” along with 2 protective cases from verizonwireless.com/. The iPhones were on the edge plan, one was an upgrade and the other was a new line being transferred from Sprint. They were to be shipped overnight. FedEx attempted delivery on March 4, 2015, but we were not at home at the time. There was a snow storm on March 5, 2015 so I don’t think there were any deliveries that day. On March 6, 2015, I checked the tracking information as I had not received the packages yet. The tracking information said they were delivered but I did not have them. I had to call FedEx twice on March 6, 2015 to find out where they were delivered. They called me back and told me they were incorrectly delivered to the Verizon store and were going to attempt to retrieve the packages and redeliver them. I called FedEx back on March 7, 2015 and found out they were delivered to 14937-C Shady Grove Rd, Rockville, MD 20850, which is The Wireless Center, Inc. an authorized Verizon retailer. I went to this store that morning and the store clerk told me that he remembered them receiving two packages with iPhones and cases, and they didn’t know what they were for. He looked about the storage room a few times but was not able to locate them and called his store manager who was on his way to the store. I came back later to the store and spoke with the store manager and he told me they didn’t have my packages and that I would have to call Verizon to resend the phones. I called FedEx again on March 7, 2015 to let them know that it was unlikely that they would be able to retrieve the packages. I called them again the following week on March 10, 2015 and they confirmed that they were unable to retrieve the packages (Spent a total of 37 minutes on the phone with just FedEx trying to track down the shipments). I also called Verizon Wireless on March 7, 2015 to get new iPhones shipped. I told the customer service rep. the above information and requested to get new phones sent. She told me that she initiated a “ticket” and would call me back in 24 hours and she confirmed that she would be able to call me in 24 hours as the following day was a Sunday. I never received a call back from this customer service rep. I called Verizon Wireless again on March 10, 2015 to check to see if new iPhones were sent and when I should expect to receive them. The customer service rep. told me I should call back tomorrow as there was no update to the “ticket.” So I called back on March 11, 2015 and got the same response that there was no update to the “ticket” and to call back tomorrow. So again I called back on March 12, 2015 and at that point I just wanted the nightmare over and the orders canceled and refunded so I could maybe try ordering again at a later time(Maybe with another phone carrier as my years of loyalty was running thin). The third time was the charm so I thought, the customer service rep. on March 12, 2015 told me the orders were canceled and my plan would go back to what I had before the orders as well as refunds for the protective cases. Well that has yet to correctly happen. I received a refund for one of the protective cases on March 12, 2015 for $35.76, but still have yet to receive a refund for the other protective case that was charged to my credit card on March 4, 2015 for $27.81. I got a huge surprise as the nightmare continued, when I got my March 15, 2015 phone bill. It had all the charges for the new iPhones as of March 4, 2015 that I never received. So I called Verizon Wireless again to correct. The customer service rep. said it would be corrected on my next phone bill. So I waited for my April 15, 2015 phone bill and it was missing the credits that I was supposed to receive and still charging me for the edge installments for one of the iPhones that I never received. So here I was again calling Verizon Wireless, this time the customer service rep. told me that she initiated two forms to process the credits and I would be contacted within 7-10 business days. Which is where we are now, still waiting for billing credits and having already spent over 120 minutes on hold or speaking with Verizon Wireless customer service reps. and another 37 minutes speaking with FedEx customer service reps., not to mention the 20 plus minutes ordering the phones and the other 20 minutes spent trying to recover the packages at the Wireless Center, Inc. store. Over 3 hours of my time wasted and I have got nothing and the issue is still not resolved.

1st - any charges on a credit card, call the credit card company and dispute those charges
2nd - get all your paperwork together and in order of the timeline of events and file an official complaint with Verizon.
http://www.verizonwireless.com/dam/support/pdf/Notice_of_Dispute.pdf
HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.

How long does it take for the warehouse to show a phone as recieved so I can pay my final bill? I would like to sign up for Verizon again as I am very unsatisfied with my new company but cannot until this is resolved.

I recently switched to another competitor but would actually like to start from scratch with Verizon but cannot do so because they cannot locate my devices I mailed in to their warehouse. I switched my whole family's accounts, 3 phones and 1 mobile hotspot, to a competitor to get a cheaper rate and unlimited data but I have not been happy with their service and would like to switch back. The problem is when switching the first time I was told by a Verizon chat rep that I could send my Edge devices back in and would get credit for them and stop my edge payments which was not the way I know now it is supposed to work. After a couple of phone calls a supervisor looked at my online chat transcript and realized that I was correct and the rep had told me incorrectly that they would take my edge phones back and give me credit for them and I could close my account by only paying the early termination fees. She sent me two envelopes to send my two edge phones back in and said they would credit on my account and stop the monthly billing for them once they were received. I called a couple of weeks ago after being charged 24.99 for the both of them again for the month after my account was stopped. They said that they had not received my phones and I should have noted the tracking number from the labels the rep sent me so they could track them. I tried to find the tracking numbers but couldn't so I got back on live chat and asked them to resend me the letter from the supervisor rep as well as resending the labels and he said they could that and it should be 7-10 business days. It has now been over two weeks and I have not received the resent letter or labels so I cannot give them the tracking number to prove I sent my phones back to them. I have also researched the facility I was asked to send these phones back to and it seems this is a pretty common Verizon trick of making you prove you sent the phones and not giving you any access to the tracking numbers. I just want to pay my ETF's and close out my original account so I can start over fresh with Verizon but now I am losing faith in doing that as this is making me wonder if they are the type of company I want to deal with. Please someone who may have dealt with this help me restore my faith in Verizon and give me an idea of what to do next.

How recently did you switch? If it's less than 60 days, then Verizon simply reinstates your previous account. The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices. I'm not sure how it will go - but since you are still being billed for the devices...

Edge up nightmare bill

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