BIOMETRICS of Toshiba M645 isn't functioning anymore

Now my fingerprint utility isn't working anymore, this is really getting frustrating. This unit has just been over a month old and I have several issues that even the guys from the Toshiba store I bought it from couldn't even give me definite answers. Maybe I should take the hint- I should have purchased another brand.
Can anyone at all shed light on this? Perhaps my unit didn't go through quality check? Just being frustrated and disappointed here.
SOS...

It say it is formatted with NTSF which OSX can ready without some work or a third-party program
Do you have a thrid-party program like
http://www.tuxera.com/products/tuxera-ntfs-for-mac/
installed on this Mac?

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