BLACK TIE PROTECTION WARNING

I originally posted my experience in the forum for mobile devices as well as for cell phones. It seems *someone* deleted the post that was in the cell phone department. Maybe it was a repost, but it's still relevant to those who are even consdering an investment in the black tie for their mobile devices.
Whatever, conspiracies aside, see the original post HERE.

zildjian215,
This board is for product discussion, as the post where your issue was assigned is for customer service. That was the reason your post was moved. Doug will be reaching out to you on your customer service thread.
Ryan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Black tie Protection and Trading phones

I had bought a LG Rumor Touch with Virgin Mobile coverage in the summer and I had gotten it with the Black Tie Protection. Since I have had it, it has gotten a scratch down the middle of the screen and it randomly turns off for no reason. I was wandering if your aloud to trade the phone in for another more expensive Virgin mobile phone but pay the difference of the two?

If the store determines that the scratch does not void the coverage, yes.

Re: Geek Squad Black Tie Protection complaint

I too was unaware that loaner phones were no longer offered. It was a major selling phone when I signed up in the first place. After this weeks experience, I will be canceling my coverage as I don't feel very "protected" at all...
I took my iPhone 5 to Geek Squad because the battery was going (dying at 30% sometimes higher) and they ordered me a new phone. It arrived and when they went to activate it they could not turn it on (it was sent uncharged which they said was unusal, but not a big deal) so they could not activate it for me in store. I was told that the process was easy and that I could do it at home.
I took the phone home and charged it. It booted up with "invalid sim". By this time the store had closed. I brought it into the store first thing the next morning and 2 hours later they finally deturmined that this phone was also broken. So now, through not fault of my own, I don't have a phone (I can't even check my voicemail as no phone is registered under my number right now) and I have to wait.
This was Best Buy's error - sending me a non-working replacement phone and sending me phone with it. It should have never happened and I should not be made to go without a phone when I am not at fault.

Hello malitina,
After the poor experience you had surrounding your Geek Squad Protection (GSP), I can understand your lack of confidence with your plan. I hope I can help provide you with some insight to how this plan can still benefit you by protecting your device.
The Rapid Exchange program is an enhancement to GSP with the intent to provide customers with a faster turnaround time when needing service on their phone. Once your original phone is checked into our system for service, a refurbished replacement can be sent without waiting to receive your faulty phone. However, the store should not have let you leave with a replacement phone that hadn’t been activated. They could have offered to charge the phone up a bit so they could power the phone on and then perform the activation. Even if the phone was still not functioning after this had been attempted, this could have saved you an additional trip back to the store.
This experience is not at all what our customers should go through when trying to receive the benefits of their GSP plan. If you could please inform me of the store at which you received this service, I will ensure their leadership is made aware of how your visit transpired.
I look forward to your response,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Mobile Phone Black Tie warranty Issues.

In Short: If a Best Buy sales associate tells you that they "simply replace your phone if it is broken" if you purchase the Black Tie warranty - it is most likely a lie.
I purchased a Droid X on 8/12/10 at the Margate FL(Store # 1424), Best buy Mobile. While the phone was being activated, the salesperson told me that I should purchase the Black Tie warranty. I was told verbally that it was a bit more expensive than the carriers warranties, but that the advantage was that if the phone was badly broken (not wear damage like scratches or battery failure) they would simply replace my phone and I would not have to go through the normal hassle of sending the phone out for repair.
On 9/6/10 (less than a month after the purchase) the phone stopped charging. There was nothing wrong with the charging port itself - it just seems the charging circuit stopped functioning. On 9/7/10 I took the phone in to Best Buy in Boynton Beach (Store #00808 as it is closer to my home) to see what my options were for service. Juan in the Mobile department was very helpful, but told me right away that they do not replace smartphones under any circumstance (only certain low end pay as you go phones) and that the sales associate in Margate told me something that was definitely not the policy of Best Buy's Black Tie warranty, no matter what I was told in order to get me to purchase it..
The phone was sent out on 09/07/10 (The Service Order is 00808957341909 with 33461 as the zip) I have called Juan at Best Buy mobile several times - and though he has been exceptionally professional and help and I was told the issue would be escalated to the manager for review several times - it is still out "awaiting parts" nearly a month later.
Best Buy has now had my phone (which suffered from a manufacturers defect) longer than I have. Add to that I believe I am paying $9.99 a month for the WORST possible warranty option (compared to the manufacturer or carrier) and was lied to by the sales associate who sold me the warranty.
I am pretty sure the sales associates replacement reference when I bought the Black Tie warranty is considered an 'oral contract' in the State of Florida and as such I will be contacting the Attorney General with this information as 3 others in my office all purchased the Black Tie warranty from Best Buy with their phones and all 3 were told the same thing about the phone being replaced with the Black Tie warranty.
I would like the manager from #00808 or #01424 will contact me about this issue, and make good faith efforts to get it resolved amicably.

Greetings all,
I just wanted to pass along some information to you concerning the Black Tie protection plans that may help clear some things up. Phones are only replaced instore under exceptions generally decided by a manager, every phone for the Black Tie protection plan needs to go to the service center first. They attempt to repair the phone, and if it's not reasonably repairable it is posted for "junk out." At that point your recieve a store credit for up to the full retial value of the phone. With that store credit you can purchase another phone - doesn't have to be the same phone, it could be a different phone. This is a BRAND NEW PHONE!!! Never been used by anyone. Any service provider insurance policy provides you with a referbiushed phone which, many times, have problems of their own - not to mention the deductable you have to pay in some cases. The service center has to do something with the phone whthin 30 days of recieving the phone...ie: it needs to be shipping back ot you or approved for junk out etc. If not, the store can make a request to have the phone junked out anyway. Then you get your store credit and your new phone. Please keep in mind it's 30 days from the time the SERVICE CENTER recieves your phone, not the store. Also during the time your phone is out for repair the Best Buy Mobile location has loaner phones available. You'll want to check with the specific location on what phones they have available etc...
If you want to discuss the issue with a manager I would recommend stopping in or calling the store to speak with them, many times detials that are helpful can be skewed or not explained correctly when they go through multiple people. I know they would want to deal with the entire issue to make sure that it was 100% resolved.
I hope this info helps. Please let me know if you have other questions.

Black Tie Service

What is the difference between Black Tie Service and the Manufacturers warranty on a cell phone when the cell phone has warranty service issues?

Manufacturer's warranty covers everything that could possibly be the manufacturers fault. Defective parts, etc. It should cover what you are experiencing. The manufacturer's warranty is, of course, free.
The Best Buy plan is $10 a month and covers a couple things that the manufacturer wouldn't, like damaging it in the course of normal use. Neither the mfg warranty or Best Buy will cover a phone that is lost, stolen, dropped in water, dropped from extreme heights, dropped out of a car, etc (damage that would not be caused by normal use).
The manufacturer will typically be a bit more responsive with repairs. My experience with best buy is a minimum of 3 weeks and I have had one repair that is currently at 7 weeks and counting - and yes, during this time you're continuing to pay for the service plan even though they have possession of your phone.
In my experience, your best bet for cell phone insurance is your mobile service provider - Sprint, Verizon, etc. It is about half the price of Best Buy's plan, covers the same items, and they will replace your phone on the spot instead of having to wait 3-8 weeks (and realistically, who wants to bring their phone in and then wait 56 days to get it back). The downside is you have to pay a ~$50 deductible, but the difference in plan price between Best Buy and Sprint/etc makes up for that pretty quickly.
There is, quite literally, no reason to ever buy the black tie protection plans. Despite whatever claims the employee may make, they will not exchange your phone in the store.

Anti viru/spyware included or not with premium black tie?

Just purchased an acer laptop ,and premium blacktie protection,was told if i wanted to purchase trend product with install for 120.00 but also told if black tie premium was purchased 120 was included and comp would come with protection any way didnt come with antivirus/spyware(so I'm told)had to purchase seperately. All paperwork i recieved (black tie service brochure and geek squadnew computer setup form(yellow), clearly state "one year security software included in all security&performance packages". manager said i was wrong, confused, wouldnt listen, while at the service desk I was told that the computer does come with it but you have to subscribe to it... everyone I spoke with in this matter was perplexed ,but moreso uptite with me for bringing the whole thing up. seriously, geek squad employees should at least be on the same page, thier confusion as well as the managers scares me as these are th people I may have to deal with if a problem should occur with my laptop.. please i spoke to terry at corporate he didnt have a factual answer to give me ,people lets clear the air

in order to get the full benefite of the Geek Squad Black Tie Protection, the associate need to charge you:
advance security & protect
number of years of VI-Spy corresponding to the number of years of the black tie premium you choose
Antivirus/Antispyware software with the coressponding of the years of subscription
plus the amount on the screen.
usualy for an acer it goes around 400-500 total, including the software, the labor, and the protection.

Black tie plan/customer service nightmare

So I bought an htc g2 last year with 4g, microsd card slot, keyboard etc. I have black tie protection plan drop the phone and break the screen. It gets sent out for repair and comes back 3 weeks later with a working screen but broken headphone jack and keyboard. It also resets itself once an hour. Send it back out get rapid exchange. Refurbished phone screen goes black the next day. Rapid exchange again-same problem. Go to get another refurb phone and they dont have g2s anymore so they offer me the nexus which is 3g, has no keyboard and no slot for my 32gb microsd card. They cant even send my phone out for repair. I talk to the manager at my union square store who says he will send an escalation. Never hear back from him. Go to the mobile store across the street where a woman helps me and sends a new escalation. I call back a week later and she says they never got back to her and says she will call me back. She calls back and tells me they said its out of their hands. I call 1888 best buy the next day and get a great customer service rep who understands that im being downgraded and says his supervisor will send an email to my local best buy store to allow a "junk out" . I think wow this is great and go to my store where the manager says he knows of the issue but hasnt gotten the email. I wait 5 more days and try to get back in touch with the missouri call office i spoke with. After finally finding someone who can transfer me there i leave a message because the person i spoke with and his supervisor are in a meeting. I am promised i will get a call back. Never happens. I again am lucky enough on the 4th call to get transferred to the same office and am told that the email was sent. I call my local best buy and am told there is no email. I cant believe the frustration.
what do i do next? after 3 crapped out phones and a month of not being called back and told misinformation I still have a brick that was sent to me defective.

They don't honor the black tie policy at all I haves asked for a junk out and the offer me a $75 gift cars instead the whole thing has become a joke.

No More Black Tie Phone Insurance!!

Phone I bought @ BB got crushed yesterday- Filed Claim with Sprint Insurance online got phone today!!! So glad I cancelled Black Lie Protection and it only cost $50.00

Ya that is what I was told when they 1st sold me the Black Tie, later went to store and asked more in detail after reading that Crushed phones ARE NOT covered due to beyond normal wear & tear. Cancelled Black Lie Protection Plan was able to back on Asurion cell phone insurance and Now I wont spend another dollar at a Best Buy due to being called a liar by management at Reno Store Because Dominique would NEVER say that if the phone was lost or stolen I would just have to walk into store and get another phone out of the Box. I found this forum and and see many people are told many lies to buy this protection plan. I find that I/'m a much happier consumer if I don/'t step foot in BB & tell everyone I know, but low and behold most of them have horror stories from Best Buy too!

HT5100 Cannot play purchased movie on external home projector - protection warning

Cannot play purchased movie on external home projector - protection warning
I purchased a movie at the iTunes store on my Mac air laptop. Then I connected the Mac to my home projector and cannot play it due to a warning about protection.... YET I HAVE PURCHASED THE MOVIE TO WATCH ON MY HOME PROJECTOR THEATRE SYSTEM
This is not good - a rip off!!!!!!

Some displays cannot handle the HDCP bandwidth requirements. An example would be the older cinema display.
I had this problem. However when connected to a mormal HD TV via Apple TV3 plays fine

Black Tie Warrenty

I purcahsed a Macbook air from apple store in September. I was interested in the Black tie Warrenty can I purchase this with out buying the product from bestbuy

Looks like this was already answered in your other thread : http://forums.bestbuy.com/t5/Manufacturer-Warranties-and/Black-Tie-Warrenrty/m-p/438059 ... products must be purchased from Best Buy to add the service plan.
Although I do work for the Geek Squad, all comments and opinions are my own.

Black Berry Protect Back Up BlackBerry Messenger Contact....

hi there , to whom it may concern
About Black Berry Protect , we can back up contact , text message , ,calender and etc etc ....
I don't think we can back up BlackBerry Messenger Contact right ? As i have done for 2 customer they cannot back up their black berry messenger Contact....Did i mistake or the customer didn't selected first they start up their Black Berry Protect? or black berry protect doesn't back up black berry MESSENGER CONTACT ?
ThAnk
regards
C.N.Yap

I just checked on my BB BOLD 9900, and the contacts are all located inside the CONTACT of the phone, I can not add any directly into the BBM, but I can make any contact part of the BBM by using the Invite to BBM in the menu, so since the BBM contact are in the CONTACT of the phone they are backed up, but they may need to be re-invited after the restore is completed
Using the Playbook and the Z10 and the Z30 and loving them
Martin

Mid 2010 MacBook Pro 15" Blacks Out Without Warning

Quick Summary of Problem: My MacBook Pro is currently shutting down without warning. It would be more accurate to say that the screen goes blank but the machine remains on as can be heard by the fan. Nothing resolves it without powering down and restarting. It has occurred when attached to a power source or via the battery.
My machine specs: Mid 2010 MacBook Pro 15” with 500GB hard drive, 8GB RAM, Intel HD Graphics/nVidia GeForce GT 330M with 512MB, anti-glare 15” screen with max resolution 1680 x 1050). Running Snow Leopard 10.6.8 with 2013-001 Security Patch installed.
I have AppleCare which commenced when I first bought the machine in July 2010.
System Profiler says my battery condition is ‘Normal’. Cycle count: 610.
Detailed Summary of Problem: Back in January, my MacBook Pro shut down several times without warning. Each time, I was creating selections on high resolution imagery in Adobe Photoshop CS5.
Not long after, I saw the ‘MacBook Pro SMC Firmware Update 1.7’ relased on Feb 12 (http://support.apple.com/kb/DL1633) and installed it via Software Update. By coincidence or not, my MBP behaved much better afterwards and the seemingly random blank screens requiring a restart disappeared.
But then I installed the ‘Security Update 2013-001 (Snow Leopard)’(http://support.apple.com/kb/DL1642) via Software Update and that’s the only thing I can really remember changing to my system. Since then, the black-outs have reappeared. As before, I was usually using Photoshop and working with high resolution imagery. However, one time the machine blacked-out, I was simply doing a two-finger scroll on the built-in trackpad whilst in Chrome (Version 25.0.1364.172).
The blackout has occurred twice now not being connected to power, and twice with it being connected to a wall socket. Needless to say, I lost work in Photoshop (even though I’ve begun to save more regularly) and now it feels like it’s a ticking time bomb and I don’t know when it’s going to go off.
One thing I’ve found rather odd is that in the crash log, the kernal version doesn’t seem right for Snow Leopard:
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
The full crash log can be found at the bottom of this post.
Fixes I’ve tried:
1) Resetting the NV-RAM has done nothing. (was suggested
2) I’ve tried reinstalling the ‘MacBook Pro SMC Firmware Update 1.7’ by downloading the manual installer from Apple, however it now says ‘Alert: This software is not supported on your system’ which in a way makes sense given I’d already applied the firmware update, but a more accurate message along the lines of ‘This firmware update has already been installed’ would be more reassuring.
3) If all else fails, I could resort to copying over a backup I created with Carbon Copy Cloner, which was done before I reinstalled the 2013-001 Security Update for Snow Leopard. But that’s a bit of a headache too, because my documents I’ve updated since the backup will be out of sync. Another reason this isn’t a great solution is that I can’t take advantage of the 2013-001 security update, nor future ones.
Any suggestions? There’s probably no good time for something like this to happen, but this is a particularly bad time – I’m currently beginning design and finished art freelancing and brushing up on some applications I haven’t used in years. Nor am I going to make an impression meeting with recruiters without my folio being presented from my MBP.
I’ve already booked a Genius appointment 2.5 days from now, but all help and ideas greatly appreciated!
Interval Since Last Panic Report: 1499814 sec
Panics Since Last Report:          3
Anonymous UUID:                    64BB09F4-C27C-4BA6-A3C4-EAF953593C01
Sun Mar 17 21:18:55 2013
panic(cpu 2 caller 0x83506c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa691c000 0x0a5480a2, D0, P3/4
Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x81ec2188 : 0x21b837 (0x5dd7fc 0x81ec21bc 0x223ce1 0x0)
0x81ec21d8 : 0x83506c9b (0x8371c28c 0x8378c800 0x8372ae60 0x0)
0x81ec2278 : 0x83621608 (0xe826c04 0xd8e9004 0x100 0x16043000)
0x81ec22c8 : 0x83618601 (0xd8e9004 0x100 0x81ec22f8 0x834f6778)
0x81ec22f8 : 0x83d3b9a6 (0xd8e9004 0x100 0x438004ee 0x1)
0x81ec2438 : 0x836402b5 (0xd8e9004 0xd8eb004 0x0 0x0)
0x81ec2478 : 0x8350fe7c (0xd8e9004 0xd8eb004 0x0 0x0)
0x81ec2518 : 0x8350c55b (0x0 0x9 0x0 0x0)
0x81ec26c8 : 0x8350e58f (0x0 0x600d600d 0x702b 0x81ec26f8)
0x81ec2798 : 0x82b07eae (0xc1d00041 0xbfef0033 0xbfef0034 0x857c)
0x81ec2808 : 0x82b17734 (0x1a699c00 0x1a106300 0x8 0x0)
0x81ec2828 : 0x82b3c322 (0x1a106300 0xb 0x81ec2848 0x2345f4)
0x81ec2858 : 0x82b3cb3d (0xe863000 0x0 0x81ec287c 0x0)
0x81ec2888 : 0x82b1cd79 (0xe863000 0xa4837080 0x0 0x0)
0x81ec28d8 : 0x82aded0c (0x6bbcb000 0x0 0x0 0x3)
0x81ec2948 : 0x82ade40f (0x6bbcb000 0x0 0x2 0x3)
0x81ec2978 : 0x82ad405f (0x6bbcb000 0x0 0x2 0x6be38000)
0x81ec2ab8 : 0x82b0d5d8 (0x6be38000 0x1 0x81ec2bcc 0x81ec2bc8)
0x81ec2b68 : 0x82acffe1 (0x6be38000 0x1 0x81ec2bcc 0x81ec2bc8)
0x81ec2be8 : 0x56da06 (0x6be38000 0x0 0x81ec2e3c 0x81ec2c74)
0x81ec2c38 : 0x56e2a5 (0x82b5e720 0x6be38000 0x160bc588 0x1)
0x81ec2c88 : 0x56eb59 (0x6be38000 0x10 0x81ec2cd0 0x0)
0x81ec2da8 : 0x286638 (0x6be38000 0x10 0x160bc588 0x1)
0x81ec3e58 : 0x21dbe5 (0x160bc560 0x1b4155a0 0x1ecfa8 0x5d43)
0x81ec3e98 : 0x210a86 (0x160bc500 0x0 0xe759570 0xea560e0)
0x81ec3ef8 : 0x216f84 (0x160bc500 0x0 0x0 0x0)
0x81ec3f78 : 0x295c57 (0xda5e288 0x0 0x0 0x0)
0x81ec3fc8 : 0x2a256d (0xda5e284 0x0 0x10 0x18c5fa84)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff
            dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
         com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff
            dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
         com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 27346403042381
unloaded kexts:
com.apple.driver.AppleUSBUHCI          4.2.0 (addr 0x7ab8a000, size 0x65536) - last unloaded 108333775323
loaded kexts:
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com.vmware.kext.vmci          3.1.2
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virtualcdrw.driver          1.0
com.AmbrosiaSW.AudioSupport          3.2
at.obdev.nke.LittleSnitch          2.4.0
com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 44829748683
com.apple.filesystems.autofs          2.1.0
com.apple.driver.AGPM          100.12.31
com.apple.driver.AudioAUUC          1.57
com.apple.Dont_Steal_Mac_OS_X          7.0.0
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com.apple.iokit.CHUDProf          364
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com.apple.driver.SMCMotionSensor          3.0.1d2
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com.apple.driver.AppleGraphicsControl          2.10.6
com.apple.GeForce          6.4.0
com.apple.driver.AirPortBrcm43224          428.42.4
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
com.apple.driver.AppleLPC          1.5.1
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com.apple.driver.AppleFWOHCI          4.7.3
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com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
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com.apple.driver.AppleProfileTimestampAction          10
com.apple.driver.AppleProfileThreadInfoAction          14
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com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8
com.apple.driver.AppleUSBMultitouch          207.7
com.apple.iokit.IOUSBHIDDriver          4.2.0
com.apple.driver.AppleUSBMergeNub          4.2.4
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.6
com.apple.iokit.IOCDStorageFamily          1.6.1
com.apple.driver.XsanFilter          402.1
com.apple.iokit.IOAHCISerialATAPI          1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
com.apple.iokit.IOUSBUserClient          4.2.4
com.apple.iokit.IOFireWireFamily          4.2.6
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IOUSBFamily          4.2.4
com.apple.driver.AppleEFIRuntime          1.4.0
com.apple.iokit.IOHIDFamily          1.6.6
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.TMSafetyNet          6
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          289.1
com.apple.iokit.IOStorageFamily          1.6.3
com.apple.driver.AppleACPIPlatform          1.3.6
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 8
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 3

I am sorry. The page that came up has an AD for issues with a 13" MacBook Pro in the corner. I read the AD as if it were part of the article and assumed the whole page referred to the 13" model. My Mistake.
However, the issue described by TS4088 is not a soldering problem. It is a Latent Defect -- a flaw built into certain batches of those chips from the day they were packaged and installed.
If your Mac fails the VST test used to detect this Latent Defect, re-flowing the solder is likely to have NO EFFECT on its performance -- the solution is the remove the defective chip and replace with a good one.
There certainly can be problems in these and other Macs where a re-flow would be beneficial. But I caution Readers not to generalize your solution to Macs that are known to fail VST. Re-flow alone will not solve the Latent Defect problem.

IBook G4 blacks out without warning

My sister has an iBook G4 and she tells me that she was reading something on a website and that out of nowhere, it just blacked out. She describes it as "like when someone turns off an old television". I have also tried turning it back on, but that didn't work. I checked the battery and it was at two dots, so that isn't a problem. I don't think that there's anything wrong with the hard drive, the memory, or even the display. I just don't know what happened.
Please give me anything to help fix this problem.
Thank you in advance for any answers.

Hello,
Sounds to me like the logic board has failed or the DC-inboard.
The only option you have is to take it to a Apple repair shop for further diagnostics. Some places including the Apple Store may not look older Mac's now. Really depends on who you see.
Without me physically looking at it, I can't really diagnose it other than being a possible logic board failure.
Sound like you have tried all you can to power on the iBook.
Any further test would require the unit to be taken apart.

Apple Care vs. Geek Squad Black Tie

Hello, I am entering college in this fall, and as a gift, my mother has decided to purchase a MacBook Pro for me. Through connections at her workplace, she is purchasing the laptop through a co-worker's relative at Best Buy. Honestly, I would rather that the laptop be bought straight through Apple, but her co-worker gave a generous offer, it would have been very rude not to accept it. Plus, possibly an employee discount may be used? It was really nice of her to do it, so I accepted the offer.
Now, looking at the warranty that Best Buy offers, my mother and I decided that both the 2-year standard protection plan, and the 2-year accidental protection plan would be best.
BUT, I know deep down that buying a warranty through a third-party dealer is the worst deal that one can make. I had the worst experience with the warranty service for my HP Laptop that my father purchased through P.C. Richard. After numerous times of having to send out my laptop to repair a crashed hard drive, my screen came back busted... OFF THE HINGE. I had to reprimand the manager at the repair service center for his incompetent employees. I also had to tell him that whoever touched my laptop, obviously did not receive proper training to become a technician and that their company is pure trash and unreliable.
I do not wish to have this same experience with Best Buy. I understand that if a MacBook is bought through Best Buy, we are automatically given 30-day phone support and the standard Apple 1-year limited manufacter warranty.
--Is it possible that I can ask Best Buy to give a FULL refund on the service plan?
--Do we have to wait for the laptop to arrive BEFORE or AFTER to ask for a refund?
I know that AppleCare doesn't cover accidental damages, but I'm looking into dorm insurance policies, and I've already inquired about using the homeowner's insurance with my mother.

Haha, I'll be rolling in mud before I let them touch it. I tried to get transferred to the Geek Squad department to ask questions and I swear the operator was trying to give me attitude when I asked about refunds on the service plan.

Black Screen with warning sign

After installing OS X Yosemite and iPhoto 9.6, most of my events contains only black photos.
"Rebuild Database" or other operations in the First Aid dialog didn't help.
How can I get my Photos back?
Screenshots:

that indicates a disconnect in the iPhoto database to the original photo
this can be caused by user action or be database corruption
have you recently cleaned up your computer by deleting file form the All files list or using Malware like CleanMyMac2, MacKeeper or other dangerous software? If you have then restore your library from before you damages it
If you have not then rebuild the library should work - since it did not you need to download iPhoto Library Manager and use the free trial's rebuild command to create a totally new library leaving the existing one intact for any future needs
LN

BLACK TIE PROTECTION WARNING

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