Black tie Protection and Trading phones

I had bought a LG Rumor Touch with Virgin Mobile coverage in the summer and I had gotten it with the Black Tie Protection. Since I have had it, it has gotten a scratch down the middle of the screen and it randomly turns off for no reason. I was wandering if your aloud to trade the phone in for another more expensive Virgin mobile phone but pay the difference of the two?

If the store determines that the scratch does not void the coverage, yes.

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BLACK TIE PROTECTION WARNING

I originally posted my experience in the forum for mobile devices as well as for cell phones. It seems *someone* deleted the post that was in the cell phone department. Maybe it was a repost, but it's still relevant to those who are even consdering an investment in the black tie for their mobile devices.
Whatever, conspiracies aside, see the original post HERE.

zildjian215,
This board is for product discussion, as the post where your issue was assigned is for customer service. That was the reason your post was moved. Doug will be reaching out to you on your customer service thread.
Ryan|Senior Social Media Specialist | Best Buy® Corporate
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Re: Geek Squad Black Tie Protection complaint

I too was unaware that loaner phones were no longer offered. It was a major selling phone when I signed up in the first place. After this weeks experience, I will be canceling my coverage as I don't feel very "protected" at all...
I took my iPhone 5 to Geek Squad because the battery was going (dying at 30% sometimes higher) and they ordered me a new phone. It arrived and when they went to activate it they could not turn it on (it was sent uncharged which they said was unusal, but not a big deal) so they could not activate it for me in store. I was told that the process was easy and that I could do it at home.
I took the phone home and charged it. It booted up with "invalid sim". By this time the store had closed. I brought it into the store first thing the next morning and 2 hours later they finally deturmined that this phone was also broken. So now, through not fault of my own, I don't have a phone (I can't even check my voicemail as no phone is registered under my number right now) and I have to wait.
This was Best Buy's error - sending me a non-working replacement phone and sending me phone with it. It should have never happened and I should not be made to go without a phone when I am not at fault.

Hello malitina,
After the poor experience you had surrounding your Geek Squad Protection (GSP), I can understand your lack of confidence with your plan. I hope I can help provide you with some insight to how this plan can still benefit you by protecting your device.
The Rapid Exchange program is an enhancement to GSP with the intent to provide customers with a faster turnaround time when needing service on their phone. Once your original phone is checked into our system for service, a refurbished replacement can be sent without waiting to receive your faulty phone. However, the store should not have let you leave with a replacement phone that hadn’t been activated. They could have offered to charge the phone up a bit so they could power the phone on and then perform the activation. Even if the phone was still not functioning after this had been attempted, this could have saved you an additional trip back to the store.
This experience is not at all what our customers should go through when trying to receive the benefits of their GSP plan. If you could please inform me of the store at which you received this service, I will ensure their leadership is made aware of how your visit transpired.
I look forward to your response,
JD|Social Media Specialist | Best Buy® Corporate
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Black Tie Prortect and LCD

My Samsung LCD burnt out, as I have no picture only sound. Im wanting a XBR7 lets say for some odd reason the screen goes out while still under bbys btp warranty, will it be replaced?

The GSBTP provides for repair of problems due to manufacturer's defect, dust, heat, humidity, power surge, and normal wear and tear. If the product is economically unfeasible to fix, it is replaced.

Mobile Phone Black Tie warranty Issues.

In Short: If a Best Buy sales associate tells you that they "simply replace your phone if it is broken" if you purchase the Black Tie warranty - it is most likely a lie.
I purchased a Droid X on 8/12/10 at the Margate FL(Store # 1424), Best buy Mobile. While the phone was being activated, the salesperson told me that I should purchase the Black Tie warranty. I was told verbally that it was a bit more expensive than the carriers warranties, but that the advantage was that if the phone was badly broken (not wear damage like scratches or battery failure) they would simply replace my phone and I would not have to go through the normal hassle of sending the phone out for repair.
On 9/6/10 (less than a month after the purchase) the phone stopped charging. There was nothing wrong with the charging port itself - it just seems the charging circuit stopped functioning. On 9/7/10 I took the phone in to Best Buy in Boynton Beach (Store #00808 as it is closer to my home) to see what my options were for service. Juan in the Mobile department was very helpful, but told me right away that they do not replace smartphones under any circumstance (only certain low end pay as you go phones) and that the sales associate in Margate told me something that was definitely not the policy of Best Buy's Black Tie warranty, no matter what I was told in order to get me to purchase it..
The phone was sent out on 09/07/10 (The Service Order is 00808957341909 with 33461 as the zip) I have called Juan at Best Buy mobile several times - and though he has been exceptionally professional and help and I was told the issue would be escalated to the manager for review several times - it is still out "awaiting parts" nearly a month later.
Best Buy has now had my phone (which suffered from a manufacturers defect) longer than I have. Add to that I believe I am paying $9.99 a month for the WORST possible warranty option (compared to the manufacturer or carrier) and was lied to by the sales associate who sold me the warranty.
I am pretty sure the sales associates replacement reference when I bought the Black Tie warranty is considered an 'oral contract' in the State of Florida and as such I will be contacting the Attorney General with this information as 3 others in my office all purchased the Black Tie warranty from Best Buy with their phones and all 3 were told the same thing about the phone being replaced with the Black Tie warranty.
I would like the manager from #00808 or #01424 will contact me about this issue, and make good faith efforts to get it resolved amicably.

Greetings all,
I just wanted to pass along some information to you concerning the Black Tie protection plans that may help clear some things up. Phones are only replaced instore under exceptions generally decided by a manager, every phone for the Black Tie protection plan needs to go to the service center first. They attempt to repair the phone, and if it's not reasonably repairable it is posted for "junk out." At that point your recieve a store credit for up to the full retial value of the phone. With that store credit you can purchase another phone - doesn't have to be the same phone, it could be a different phone. This is a BRAND NEW PHONE!!! Never been used by anyone. Any service provider insurance policy provides you with a referbiushed phone which, many times, have problems of their own - not to mention the deductable you have to pay in some cases. The service center has to do something with the phone whthin 30 days of recieving the phone...ie: it needs to be shipping back ot you or approved for junk out etc. If not, the store can make a request to have the phone junked out anyway. Then you get your store credit and your new phone. Please keep in mind it's 30 days from the time the SERVICE CENTER recieves your phone, not the store. Also during the time your phone is out for repair the Best Buy Mobile location has loaner phones available. You'll want to check with the specific location on what phones they have available etc...
If you want to discuss the issue with a manager I would recommend stopping in or calling the store to speak with them, many times detials that are helpful can be skewed or not explained correctly when they go through multiple people. I know they would want to deal with the entire issue to make sure that it was 100% resolved.
I hope this info helps. Please let me know if you have other questions.

No More Black Tie Phone Insurance!!

Phone I bought @ BB got crushed yesterday- Filed Claim with Sprint Insurance online got phone today!!! So glad I cancelled Black Lie Protection and it only cost $50.00

Ya that is what I was told when they 1st sold me the Black Tie, later went to store and asked more in detail after reading that Crushed phones ARE NOT covered due to beyond normal wear & tear. Cancelled Black Lie Protection Plan was able to back on Asurion cell phone insurance and Now I wont spend another dollar at a Best Buy due to being called a liar by management at Reno Store Because Dominique would NEVER say that if the phone was lost or stolen I would just have to walk into store and get another phone out of the Box. I found this forum and and see many people are told many lies to buy this protection plan. I find that I/'m a much happier consumer if I don/'t step foot in BB & tell everyone I know, but low and behold most of them have horror stories from Best Buy too!

Black Tie Service

What is the difference between Black Tie Service and the Manufacturers warranty on a cell phone when the cell phone has warranty service issues?

Manufacturer's warranty covers everything that could possibly be the manufacturers fault. Defective parts, etc. It should cover what you are experiencing. The manufacturer's warranty is, of course, free.
The Best Buy plan is $10 a month and covers a couple things that the manufacturer wouldn't, like damaging it in the course of normal use. Neither the mfg warranty or Best Buy will cover a phone that is lost, stolen, dropped in water, dropped from extreme heights, dropped out of a car, etc (damage that would not be caused by normal use).
The manufacturer will typically be a bit more responsive with repairs. My experience with best buy is a minimum of 3 weeks and I have had one repair that is currently at 7 weeks and counting - and yes, during this time you're continuing to pay for the service plan even though they have possession of your phone.
In my experience, your best bet for cell phone insurance is your mobile service provider - Sprint, Verizon, etc. It is about half the price of Best Buy's plan, covers the same items, and they will replace your phone on the spot instead of having to wait 3-8 weeks (and realistically, who wants to bring their phone in and then wait 56 days to get it back). The downside is you have to pay a ~$50 deductible, but the difference in plan price between Best Buy and Sprint/etc makes up for that pretty quickly.
There is, quite literally, no reason to ever buy the black tie protection plans. Despite whatever claims the employee may make, they will not exchange your phone in the store.

Black tie plan/customer service nightmare

So I bought an htc g2 last year with 4g, microsd card slot, keyboard etc. I have black tie protection plan drop the phone and break the screen. It gets sent out for repair and comes back 3 weeks later with a working screen but broken headphone jack and keyboard. It also resets itself once an hour. Send it back out get rapid exchange. Refurbished phone screen goes black the next day. Rapid exchange again-same problem. Go to get another refurb phone and they dont have g2s anymore so they offer me the nexus which is 3g, has no keyboard and no slot for my 32gb microsd card. They cant even send my phone out for repair. I talk to the manager at my union square store who says he will send an escalation. Never hear back from him. Go to the mobile store across the street where a woman helps me and sends a new escalation. I call back a week later and she says they never got back to her and says she will call me back. She calls back and tells me they said its out of their hands. I call 1888 best buy the next day and get a great customer service rep who understands that im being downgraded and says his supervisor will send an email to my local best buy store to allow a "junk out" . I think wow this is great and go to my store where the manager says he knows of the issue but hasnt gotten the email. I wait 5 more days and try to get back in touch with the missouri call office i spoke with. After finally finding someone who can transfer me there i leave a message because the person i spoke with and his supervisor are in a meeting. I am promised i will get a call back. Never happens. I again am lucky enough on the 4th call to get transferred to the same office and am told that the email was sent. I call my local best buy and am told there is no email. I cant believe the frustration.
what do i do next? after 3 crapped out phones and a month of not being called back and told misinformation I still have a brick that was sent to me defective.

They don't honor the black tie policy at all I haves asked for a junk out and the offer me a $75 gift cars instead the whole thing has become a joke.

Anti viru/spyware included or not with premium black tie?

Just purchased an acer laptop ,and premium blacktie protection,was told if i wanted to purchase trend product with install for 120.00 but also told if black tie premium was purchased 120 was included and comp would come with protection any way didnt come with antivirus/spyware(so I'm told)had to purchase seperately. All paperwork i recieved (black tie service brochure and geek squadnew computer setup form(yellow), clearly state "one year security software included in all security&performance packages". manager said i was wrong, confused, wouldnt listen, while at the service desk I was told that the computer does come with it but you have to subscribe to it... everyone I spoke with in this matter was perplexed ,but moreso uptite with me for bringing the whole thing up. seriously, geek squad employees should at least be on the same page, thier confusion as well as the managers scares me as these are th people I may have to deal with if a problem should occur with my laptop.. please i spoke to terry at corporate he didnt have a factual answer to give me ,people lets clear the air

in order to get the full benefite of the Geek Squad Black Tie Protection, the associate need to charge you:
advance security & protect
number of years of VI-Spy corresponding to the number of years of the black tie premium you choose
Antivirus/Antispyware software with the coressponding of the years of subscription
plus the amount on the screen.
usualy for an acer it goes around 400-500 total, including the software, the labor, and the protection.

To whom it may concern Hi my name is Silvana Pires,I purchased an I Phone 4 S Model A 1387 EMC 2430 SCC.ID DCG E 2430 AIC.579 C-E 243 A in California one year ago,Unfortunately its Not working well the screen is getting black,and the phone is in goo

To whom it may concern
Hi my name is Silvana Pires,I purchased an I Phone 4 S Model A 1387 EMC 2430 SCC.ID DCG E
2430 AIC.579 C-E 243 A in California one year ago,Unfortunately its Not working well the screen is getting black,and the phone is in good shape I can prove it,the Apple support in Brazil doenst work like in USA.
I look forward to your reply and a resolution of this problem.
Thank you very much!!!

You are welcome. I'm glad you got it back up.
(1) You say you did the symbolic link. I will assume this is set correctly; it's very important that it is.
(2) I don't know what you mean by "Been feeding the [email protected] for several weeks now, 700 emails each day at least." After the initial training period, SpamAssassin doesn't learn from mail it has already processed correctly. At this point, you only need to teach SpamAssassin when it is wrong. [email protected] should only be getting spam that is being passed as clean. Likewise, [email protected] should only be getting legitimate mail that is being flagged as junk. You are redirecting mail to both [email protected] and [email protected] ... right? SpamAssassin needs both.
(3) Next, as I said before, you need to implement those "Frontline spam defense for Mac OS X Server." Once you have that done and issue "postfix reload" you can look at your SMTP log in Server Admin and watch as Postfix blocks one piece of junk mail after another. It's kind of cool.
(4) Add some SARE rules:
Visit http://www.rulesemporium.com/rules.htm and download the following rules:
70sareadult.cf
70saregenlsubj0.cf
70sareheader0.cf
70sarehtml0.cf
70sareobfu0.cf
70sareoem.cf
70sarespoof.cf
70sarestocks.cf
70sareunsub.cf
72sare_redirectpost
Visit http://www.rulesemporium.com/other-rules.htm and download the following rules:
backhair.cf
bogus-virus-warnings.cf
chickenpox.cf
weeds.cf
Copy these rules to /etc/mail/spamassassin/
Then stop and restart mail services.
There are other things you can do, and you'll find differing opinions about such things. In general, I think implementing the "Frontline spam defense for Mac OS X Server" and adding the SARE rules will help a lot. Good luck!

I just brought a apple protection plan as my phone warranty is going to end in a day, when i am trying to enter the protection plan code and my phone serial no its showing an error message try after some time is there any solution to that?

i just brought a apple protection plan as my phone warranty is going to end in a day, after entering the protection plan code and my phone serial no its showing an error message "technical error try after some time", is there any solution for that?
As i need the warranty to extend for another year please help me regarding this issue.
When i bought a new iphone5 in Inda after using it for three days lock button was not working properly and it was warranty claimed and exchanged from apple service center in India, for the same phone I want to extend the warranty but its showing a error message is there any solution?

Here is some information on the applecare +:
http://www.apple.com/support/products/iphone.html
It appears that you have to buy the applecare within 30 days of buying your phone - you said that your phone warranty is almost over, so when did you buy it??? That could be the explanation for the error.

My iphone5 crashed Wed May 29 and I am not sure why.. I had to do a restore and have been trying to slowly get everything back on the phone... Yesterday June 6 it blacked out once and I don't have everything on the phone as before.... New one?

My iphone5 crashed Wed May 29 and I am not sure why.. I had to do a restore and have been trying to slowly get everything back on the phone... Yesterday June 6 it blacked out once and I don't have everything on the phone as before.... Is it damaged and should I try to get a new one?

Thank you again for all of your help!! I really appreciate it!
I think I am following -- I was able to upload to my iPhoto and all photos and videos are there that is a plus! I tried to create an Event in my iPhoto and put all of my photos in that event but for some reason, now my iTunes it not recognizing that Event in my iPhoto. It is not allowing me to import just that event at the moment but I may be doing something wrong. At least all of my pics and vids are in iPhoto so that is a plus and I know they are at least saved somewhere. Just for some reason, my iTunes it not locating the event that I created with only those photos.
Thank you for letting me know about my contacts! How do I know if I have the contacts app?
Also, I had no clue that my iCloud could be backed up via cellular data! However, is this a new feature with the most updated iOS?? Unforutnatly I am like 2 iOS updates behind because I don't have enough storage on my phone. I still get the notification that my phone needs to be plugged in and connected to wifi in order to back up to the cloud :-(
How can I sync using USB? Right now when i click on the info tab for my iPhone in my iTunes this is the answer that I get -- I am a little unclear as to what it means.
Sync Contacts:
Your contacts are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone
Sync Calendars:
Your calendars are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone

When I am on a call and I come to hang up, the phone which when to my ear has a black screen, starts to light up then blacks out intermittently and in the brief moments it is lit up, the hang up button doesn't work unless I press home or lock buttons firs

When I am on a call and I come to hang up, the phone which when to my ear has a black screen, starts to light up so I can see and click the hang up button, but it then blacks out intermittently and in the brief moments it is lit up, the hang up button doesn't work unless I press the home or lock buttons first

Wow- thanks Jim! I removed the case and voila... it worked. Knock on wood that you solved my problem with such an incredibly simple solution. I'll find out where this proximity sensor is and make sure my case does not interfere with it.
Thanks so much.
Annick

When i restored my iphone 5 it shows 4013 and 4005 error and my phone was stuck with apple logo and above some letters where also there in black and white colour .

when i restored my iphone 5 it shows 4013 and 4005 error and my phone was stuck with apple logo and above some letters where also there in black and white colour . pls say me how to fix this plssss . my email = **********
<E-mail Edited by Host>

Wrong Forum

HT1212 I found that suddenly the app store wasn't working. So I went to settings and tried to reset ......something, can't remember what. Now I've got an apple icon against a black background and my phone is locked. I can't do anything with it. What do I

I found that suddenly the app store wasn't working on my iphone 4s. So I went to settings and tried to reset ......something, can't remember what. Now I've got an apple icon against a black background and my phone is locked. I can't do anything with it. What do I do?

What "voice thing" are you talking about? Can you retrace what you did and explain it a little more clearly so we can help you.

Black tie Protection and Trading phones

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