BlackBerry World - Cannot play downloaded song

I purchased a single song from BBW and it says it can't play it. It's an MP3 file.

Hello tinkerteck,
We would like to help regarding the issue you are experiencing with playing downloaded audio content from BlackBerry World.
Do you happen to recieve an error message when you attempt to play the file and if so, could you provide the us with the full message? Are you currently able to play any other audio files on the device?
Thank you.
-FB
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BlackBerry World - Cannot play downloaded song

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