Bought yearly subscription for Tech suite, unable to down load and installl/activate -need help-Vanita

Hi there,
I have bought yearly subscription for Tech suite which expires in May 2015, however I am unable to download or  install/activate it. I am paying monthly however cant use it!
need help- Is there an email or phone number I can reach ---
Thanks
-Vanita

BobLevine wrote:
[....] If you find something out, please do come back and update us.
Thanks for your willingness to help, but I got some great news!!!
I finally managed to find the cause for that deactivation problem. It's called the "Update Root Certificates" component, which somehow was unchecked on my machine. Although I had previously installed the Adobe HTTPS (SSL) certificate for secure connections between my computer and Adobe servers, used while signing in on my account, each time I had to click YES to confirm manually that this certificate was valid and safe.
Now, while deactivating from an application, such confirmation is not displayed and therefore the application considers a certificate (and thus connection as well) as invalid or unsafe. The result is: "Internet Not Found... Unable to Connect..." message.
Here's what I did to fix it:
1. clicked Start, and then pointed to Settings and then clicked Control Panel
2. double-clicked Add or Remove Programs
3. clicked Add/Remove Windows Components (on the left)
4. scrolled down the list of components to Update Root Certificates, and checked the check box for that component
5. clicked Next, and followed the instructions to complete the Windows Components Wizard.
After turning that on, the deactivation was almost like a blink of an eye.
So if anyone has a similar problem, make sure you have that system component turned on.
Matt

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