Brand New Canvio 3.0 wants To Be Formatted Before Use
OS is Windows 7 Pro 64: With my new HDD fresh out of the box, I got a "new device detected" message followed by an "installing driver" message, and then confirmation that the driver for my Canvio had been properly installed. But when I click on the drive's icon, I'm told that I need to format the HDD before use. Then, when I check out the format dialog, it tells me that the drive's capacity is 364GB. I haven't done anything other than to connect it per the quick start guide and boot up the computer, although I've done this a few times while trying different cables and USP ports (both 2.0 & 3.0), but always the same result. I figured that because it's supposed to be plug 'n' play, the drive would pretty much take care of itself other than me clicking on Setup.exe, but I can't even access that file on the drive. What gives? Also, from the sticker on the back of the enclosure I get a p/n of HDWC130XK3J1 and a s/n of 535RWG5YSU17 - but when I enter either of those into the troubleshooting page I get a "please enter correct model or serial number" message. Very curious.
I have a similar problem - just bought the 3TB drive. When I turn on the computer, it recognizes the canvio drive, but says it must be formatted. (I have a Windows 7 desktop). If I unplug the usb plug from the hard drive and then plug it back in, it recognizes the drive and all the files I have copied. Seems like I shouldn't have to do that every day. I also noticed the drive goes to sleep a lot and takes a while to wake up - I saw another thread about that here - you would think they would fix that. Seems weird that their support site still doesn't recognize this product. I may need to take this back if there is no easy fix for these problems.
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As troubleshooting, I first ran msconfig, and then turned OFF all programs that boot at start up EXCEPT itunes and quicktime. After a restart, i opened itunes again, and got the same result. That led me to believe that iTunes was NOT being blocked by another program on my machine. I am currently running itunes 10.7 successfully on a Windows 7 32 machine at work. Anyhow, for grins, I tried to install version 9 on the new computer, and it installed perfectly, and immediately connected to the itunes store, leading me to believe that there is nothing wrong with my software configuration (not sure if this is a safe assumption or not). I then tried to let iTunes update itself using the automated update function. It tried to update itself to the most current version, then 10.6. Again, iTunes was unable to connect to the iTunes store. I HAVE tried disabling the anti-virus software (AVG), but that made no difference.
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1) Is there a way to make a copy of the files that store my library info, so that if my upgrade to ver 10 IS NOT SUCCESSFUL, I can restore ver 9, but still have all of the album art work, playlists (when I import music, I create a playlist with the artists' name, and store things that way), etc. in tact?
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3) When I tried to get apple tech support before, they wanted me to pay a ridiculous 69$ fee for phone support. I just bought an iphone 5....this should entitle me to a fresh 90 days of phone support, right? The reason I ask here is that I could hardly understand the "tech" that answered the phone when I called for tech support last time, and to be honest, it really ****** me off that they wanted to try and milk me for another 69 bucks....I've purchased every iPhone since the 3Gs came out (pre-ordered at that), and have nearly gone broke purchasing music from their iTunes store....heck, maybe they're doing me me a favor not letting me into the store, huh?
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-BrianMany thanks.
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Apple software on Windows: May see performance issues and blank iTunes Store
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=============================
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EtreCheck version: 1.9.11 (43) - report generated May 25, 2014 at 8:54:13 AM PDT
Hardware Information:
iMac (21.5-inch, Late 2013)
iMac - model: iMac14,3
1 2.9 GHz Intel Core i5 CPU: 4 cores
8 GB RAM
Video Information:
NVIDIA GeForce GT 750M - VRAM: 1024 MB
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 11:37:57
Disk Information:
APPLE HDD HTS541010A9E662 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (969.11 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Wacom Co.,Ltd. Intuos PTS
Generic Mass Storage
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.silabs.driver.CP210xVCPDriver (3.0.0d1) Support
[not loaded] com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) Support
[not loaded] com.wacom.kext.wacomtablet (6.3.8 - SDK 10.9) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.AdobeCreativeCloud.plist Support
[running] com.wacom.wacomtablet.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
User Login Items:
iTunesHelper
Internet Plug-ins:
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 Support
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
WacomTablet Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
2% WindowServer
0% Creative Cloud
0% fontd
0% dpd
Top Processes by Memory:
442 MB Adobe Photoshop CC
188 MB Safari
172 MB com.apple.IconServicesAgent
147 MB com.apple.WebKit.WebContent
131 MB installd
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4.05 GB Free RAM
2.67 GB Active RAM
397 MB Inactive RAM
911 MB Wired RAM
998 MB Page-ins
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