Brand new Imac and wireless is saying no hardware installed? really confused as it was working fine yesterday, brand new Imac and wireless is saying no hardware installed? really confused as it was working fine yesterday
Hi Guys, I juts bought a new Imac and jad it connected to my wireless router yesterday but now when i click on the wireless button on the top screen, it comes up saing wireless hardware not installed, have any of you had this problem? Thanks Tracey
You can quickly see if there is a problem in reporting the AirPort card by going to the apple in the upper left corner, About This Mac, More Info, System report and look at the information on Hardware and the AirPort report...make sure it is not indicating a fault.
If all looks ok, try removing the network information and reentering it and see if the AirPort responds.
Similar Messages
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my airport extreme is flashing amber it says i need a ip address .... it was working just fine yesterday until i had to reboot cable modem how do i get my extreme to work again so i can have wireless..... please help!!!
Hi again Jen,
Most internet providers utilize "dhcp" -- you might want to check to see if your extreme is set to that function.
If you want to try, you need to go into airport utility and select MANUAL setup/ then click NETWORK button on top of the window. /select TCP/IP -- make sure that you see "Using DHCP" not MANUAL in the configuration window. If you do see using dhcp, click the renew dhcp lease button. Then you'd have to do the power down/up cycle again. If all this doesn't work, you can do a hard reset on your Extreme, which will bring it back to the way it came out of the box, then go through the same proccess that was used to set it up originally. -
I just updated itunes and started to update my phone to iSo5 when wireless connection was lost on my laptop, I can't get it back and it says there are no networks available-router is working fine, am using it on my iPhone now. Help!
Reboot your router. You by chance dont have a netgear N300 WNR2000 router do you? I had one of those and would lose wifi on it constantly, Switched to a Cisco wifi router and it works much better.
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How do I get my iMac to communicate with my mouse. It keeps saying "wireless connection not discoverable". Thanks
Hey Jeanette
If you have a USB mouse handy, you can plug it in and use it to navigate to the Bluetooth settings in System Preferences to get the mouse to pair again. There are also troubleshooting steps in the article below for getting the mouse to pair as well.
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Help! We set up family share a few weeks ago, and it was working fine with the organizer and two additional members. The three of us could see each other on app and iTunes stores and could view each other's purchased items. Then ... All of that disappeared. We cant see each other's profiles any more and we definitely can't view any purchased items. In addition, when we try to go in and jump start by downloading a free app or logging out and back of itunes, nothing works. It seems to show we have family sharing in the iCloud settings, and when we click the Apple ID it asks us to confirm, and we confirm, and are asked if we want to change accounts because then we trigger the 90 day freeze period. And we aren't changing any accounts - just trying to confirm the same accounts to get family share to work! We are all on the same ios 8.1.3 and os, so I don't know what else to try!
No, I am a media professional who uses his MacBook Pro to connect to external monitors, and needs to continue to do so. I don't want Apple TV. I want my laptop to work again, like it's supposed to. Like it used to.
I have a demonstration this week at work that requires me to plug into an LCD screen and I am hoping to have this resolved by then. I am trying to convince my department to buy a Retina Mac and thousands of dollars worth of video software for live shows, and if I can't make it work, then I can't exactly convince them (or myself) to buy what I have been researching.
Again, I don't want wireless video or Apple TV. I don't want to buy any more stuff. I want to know why my Thunderbolt to HDMI cable stopped working after my update, and how to fix it...preferably before this meeting. -
This is the second time this happens. I was living in the US until April 2011. I moved to Chile and kept using the App Store and the iTunes Store just fine with my US-issued credit card. However, when I accessed my Apple ID from a different device, the store stopped recognizing my credit card information and migrated my ID to the "Chilean" App & Itunes Store (significantly less apps & music... but anyway). I started using my Chilean credit card on the App and iTunes store with no issues. I supposed that the devices catched that I was no longer in the US and that I had to be transferred to the related store (which I think is fine), and that because I was now in the Chilean store I needed to use a Chilean-issued credit card (which doesn't make sense to me, I still don't understand why Apple stopped accepting my US credit card if it is accepted everywhere else in the world online and offline!).
However, yesterday I bought something from my iPad and when today I went to use the app store from my iPhone the SAME THING happened. I got the same request to "update my billing information", I confirmed my Chilean credit card info and, surprise! "Your credit card is not supported by the Chilean app store"...
I don't get it. If I didn't get it the first time, I ended up accepting it an getting over it because ok, I moved to another country and my account was migrated, etc. But now, it doesn't recognize my local credit card in my local store! I tried both my local Visa and my local MasterCard, and none of them worked. It looks like my account will not accept ANY credit card, no matter wheter I try to update the info from my mobile devices, on iTunes, on the Mac App Store, etc.
It has been impossible for me to find any information on what causes this and on how to solve it, and so far I hadn't had any trouble with Apple and hadn't need any support before, but now that I need URGENT SUPPORT, I've come to realize that THEY SUCK at being accessible! There's no way I can contact them! So, please help me!!!!! I need urgent help!!!!
Thanks and sorry for the very long post.Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"
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purchased Iphone 4 tonight......will not let me get to yahoo email....says "cannot connect to yahoo server" My iphone 3 was working just fine tonight and then I traded it for this! help
Do a hard reset
Settings / general / Reset / Reset All Settings
Now setup your Yahoo mail. -
Hi, I'm working on an Imac, yesterday email was working fine, now nothing is happening. It says that I need a password to check details - this I can't remember, it doesn't seem to be the same as the one I use to log on to mail through browser (talktalk) - message says can connect to internet but error with port settings etc which need verifying. Talktalk unable to help further - but as I can't get past password page I am very stuck. Any one help as to how to find out password.... have tried to make a new account but that doesn't seem to wrok either. Am wondering if fault is with computer. Thanks.
imac 10.10.1TalkTalk E-mail Setup See post by Csound1
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I backed up my old core 2 duo imac and and was trying to transfer files to my new 2011 imac and when i go to oppen a folder from what i transferred it says "The folder “Music” can’t be opened because you don’t have permission to see its contents". Why cant i access the files from my old mac? I tried the time machine and that isnt working either. I have files that I need to use on my new mac, all my old programs and such. I thought they said it was easy to get your files from one mac to another. Please help.
Your account names are probably different on the two Macs. If you know the UNIX command line, open a terminal window and run:
$ id
You should see a line that starts with something like this:
uid=501(your_user_id_here)
now check the owner of the folder you copied over:
$ ls -ld Music
drwx------+ 8 some_user_id_here staff 272 May 14 16:08 Music
Do the IDs match? If not, you could change the ownership. Say your id is "johnsmith"
$ chown -R johnsmith Music
Now try and access it with iTunes. -
My ipod (version 6.1.3) was connectiong to my home wi-fi just fine until I uploaded new music from my itunes via my laptop. Now my ipod and my iphone will not connect to my wireless network. I've uplugged my wireless network and reset my network settings etc... nothing seems to work. Please help!
Does the iOS devices connect to other networks?
Does the iOS devices see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Since both iPhone and iPod stopped connecting I suspect a problem with your network. -
I bought my own laptop (Macbook Pro) and set it up and am using wifi that my parents use on their computer. Everything was working great until I wanted to put my itunes from the desktop to my laptop. I used my Mom's sign on of her apple id and since then when I log on to my laptop it says another computer is using my ip address...what do I do? Thanks!
Hey there Toni D.,
I suggest the troubleshooting outlined in this article here:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628?viewlocale=en_US
Does the symptom occur with more than one Wi-Fi device?
Wi-Fi issues may be related to the network in question or they may be related to the Wi-Fi computer joining that network. Usually, if other computers or devices (such as the Apple TV or iPhone) are able to get on the Internet without issues, then your Wi-Fi router is probably fine.
If you only have one Wi-Fi device, proceed with this article.
Make sure your software is up-to-date.
Install all software updates available for your Mac.
If you use a third-party Wi-Fi router, check with the manufacturer to confirm that it has the latest firmware installed. If an update is available, follow the manufacturer's instructions for updating the firmware.
To determine if your Apple Wi-Fi base station firmware is up-to-date, see Updating your software.
Check your connections.
Some networking issues may be caused by loose or disconnected cables. Verify that all Ethernet and power cables connected between your modem and your Wi-Fi router are correct. Checking that devices such as your router and modem are on, disconnecting and carefully reconnecting Ethernet cables, and/or replacing damaged Ethernet cables may resolve the issue without any further troubleshooting.
Verify that you are using the recommended settings for your device.See Recommended settings for Wi-Fi routers and access points.
Restart your network devices.Powering your modem or router off for a few seconds and then on again may resolve network issues without any additional troubleshooting. If you have phone service through your ISP, power cycling your modem may interrupt that service. You may need to contact your ISP in order to restore your phone service if your modem is reset or powered off. Ensure that you have alternative means to contact your ISP (such as a cell phone) to avoid unnecessary delays in restoring your Internet or phone service
And if this does not get the network connection going again I would use the troubleshooting from down the bottom in the section labeled Symptom: My Mac does not connect to the Internet.
Take care,
Sterling -
I am using a new imac with osx lion 10.7.5 and have just bought Apple iLife 11 on dvd so that I can install iWeb and iDVD, as macs no longer ship with these apps. When I click on install iLife I get a message saying "iLife.kpg was signed with an invalid certificate.
Next problem is that when moving through the installer and get to custom install, as I only want to install iDVD and iWeb, I am presented with the option to install iDVD, Sounds & Jingles and iWeb, but not sure what is going on with the other 3 options iLife Support etc, they seem to be greyed out but still look like they may install over the top of the newer versions already on my imac. Is it ok for me to just go ahead and hit install? Or do I have a problem?Yep, just install iDVD (plus sounds and jingles) and iWeb if you want it (but note that iWeb apparently won't work if you upgrade to Mountain Lion).
Then use Software Update to get any late iDVD updates. -
I have an older iMac 5,1 and the disc drive no longer works. I was hoping that I could the Apple USB super drive as a replacement, but the info on the super drive page says compatible with iMac 2012 or later. Does anyone know why it would not work for me?
A reply to similar question (Q & As , in product page Apple Store) says:
"...dissable the internal reader hardware from devices setup. Then plug the external usb superdrive and that's it." Answered by Enrique T from Lima Oct 25 2013.
If you can locate an external Apple USB 'Air" superdrive for earlier model MacBook Air, that should work. The newer one for the Air is the same as for iMac, now.
You may be able to use other brands of external USB optical drive with your older intel-based iMac, as some of them function capably. A few should also be able to see system discs or other bootable utilities on DVD.
Hopefully this helps.
Good luck & happy computing! -
i had recently followed orders to restore my iPhone 3gs (iOS 6.1) from a question on apple support. However it was working fine before that, it's just that my phone didn't have signal. So it said to restore my iPhone and now it says that the Activation server is temporarily unavailable and when i plugged it into my mac, it said that i ddn't have a sim card installed. What can I do to fix this besides bring it to the store? it also bugs me because this answer was supposed to work but it just messed my phone up even more. This has already happened once and i had to take it to the store. What should I do to fix this? Thank you so much for all answers. i really appreciate.
no so i dont know what happened
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I bought an iphone 3gs on o2 which was working fine till i restored it (which put ios5 on to it) now it wont activate, it keeps saying on itunes no sim inserted and on the iphone it has searching then says no service! Any ideas what i can do as cant get any further!
Some SIM cards were affected by iOS updates. Either contact O2 to get a replacement SIM or pop into a local phone shop and pick up a replacement SIM.
Once you have your new SIM, O2 have a swap my SIM page on their web site here:
http://swapmysim.o2.co.uk/
Follow the instructions on the O2 page and you should be up and running.
O2 do say it can take up to 24 hrs for SIM to be active, but I found it usually only takes half an hour or so before the new SIM is active.
Hope this helps.
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