Brand New Mighty Mouse - ISSUES

I had a wireless Mighty Mouse and it worked perfectly. That was until my 2-year-old daughter got her hands on it. So I bought a new one. But I've been having problems with it. When I'm using it directly beneath my iMac (2 inches away) it works fine. Any further away from the computer and the curser jumps and stutters around. I can't figure out what's going on. Any suggests would be appreciated.

Hello:
Contact Apple with a warranty issue. There is no reason that should happen.
Barry

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Brand New Mighty Mouse does everything but track please help

Pairs up nice and quick...
Scroll ball works fine...
Right and left click are a go....
but it will not track, at all, not an inch
have had this less than two months and only have used it a few times
I reset my SMC and my PRAM still nothing
I changed the batteries
tried it on a white piece of paper
please help
also when its paired, the "bluetooth" pane of Keyboard/mice with the battery level meters is blank.
thanks!

Hello again:
I want to be sure we are on the same page. Go to system preferences>Bluetooth. Is the only entry your mouse? Go to system preferences>keyboard & mouse>bluetooth. Is your mouse the only entry?
If that all appears normal, try a couple of things (I am fishing a bit):
Go to your home folder (~library>preferences) and trash:
com.apple.systempreferences.plist
com.apple.bezelservices.plist
Then go to MacintoshHD>library>preferences and trash:
com.apple.bezelservices.plist
Then restart and see if that helps.
Next, I would reset the PRAM:
http://support.apple.com/kb/HT1379
Barry
Barry

New Mighty Mouse have better scrollwheel?

The new iMacs ship with a new mighty mouse -- anyone know if there's changes to the scroll wheel so it won't get dirty as easily?
http://usage.wordpress.com/2007/08/14/apple-quietly-updates-mighty-mouse/

Just packing up my old iMac for sale and noticed the color difference. There is a small weight difference (New one is lighter),and the older one with the grey sides and ball matches the new iMac better.

New mighty Mouse compatibility with MAC OS X (10.3.9)

I would like to know if the new mighty mouse would work with the MAC OS X 10.3.9 version. On the specs it seems that it requires a 10.4 version ???

The box says 10.4.6 or later. The instruction manual says "to use your mouse and take full advantage of its features, you need: [...] 10.4.6 or later."
The instruction manual also says: "If your Mac is running an earlier version of Mac OS X, you won't be able to install the software from the disc and you may not be able to use all of the features…"
The manual states that users of OSX 10.3.9–10.4.2 can "assign primary and secondary buttons, and activate Exposé. Display Dashboard only in [Tiger]"
So, there you go, from the horse's mouth. It'll work fine, but not as full-featured as if you were running the latest OS.

I received a used iphone in a replacement and I was told it was brand new, Now more issues.

So I bought a iPhone 5s back in October 2013, I had to have it replaced back in June 2014, here it is less then a year with the replacement and I had been having trouble with it ever since receiving it, it would work perfect for them. The issue I had was the digitizer would stop functioning in the upper left corner, and about a week ago the finger print stopped functioning. brought it to apple and they would not honor an arrangement they had made with me to exchange if it still had trouble after resetting to defaults because it had been 4 months, stupid but understandable. They quoted me $269 for a replacement.
So today I decided to pop the screen off and take a look, first off I did not realize I broke the latches at the top holding the screen down, so I ripped every display cable. But once I opened it I saw there was the metal clasp holding the fingerprint cable down, but there is a huge gap between the cable and the clasp, so it does not stay plugged in. But the biggest thing I saw was the remains of a void sticker inside there (picture attached). When I got it replaced, I asked if the phone was a refurbished replacement and he said no, it was a brand new phone, it is was new there would not be stickers removed inside there.
I know I probably screwed up ripping the cables, but do I have any case here? I know that the paper work says refurbished products may be used, but I was told they were not and since they were, they were not even refurbished properly. Any input would be appreciated.

rustykerr123 wrote:
So I bought a iPhone 5s back in October 2013, I had to have it replaced back in June 2014, here it is less then a year with the replacement and I had been having trouble with it ever since receiving it, it would work perfect for them. The issue I had was the digitizer would stop functioning in the upper left corner, and about a week ago the finger print stopped functioning. brought it to apple and they would not honor an arrangement they had made with me to exchange if it still had trouble after resetting to defaults because it had been 4 months, stupid but understandable. They quoted me $269 for a replacement.
So today I decided to pop the screen off and take a look, first off I did not realize I broke the latches at the top holding the screen down, so I ripped every display cable. But once I opened it I saw there was the metal clasp holding the fingerprint cable down, but there is a huge gap between the cable and the clasp, so it does not stay plugged in. But the biggest thing I saw was the remains of a void sticker inside there (picture attached). When I got it replaced, I asked if the phone was a refurbished replacement and he said no, it was a brand new phone, it is was new there would not be stickers removed inside there.
I know I probably screwed up ripping the cables, but do I have any case here? I know that the paper work says refurbished products may be used, but I was told they were not and since they were, they were not even refurbished properly. Any input would be appreciated.
Actually, you no longer have any case whatsoever. You've opened up the device. That voids all support for that device from Apple.
And I really, really hate to tell you this, but that sticker you're seeing? That doesn't mean it's a used device.
And a verbal statement is really irrelevant anyways. Unless you have documentation that says it was a brand new device, then it's not.
The long and the short of it is this; if you had not tampered with the device and opened it (even if you hadn't damaged the cables, opening it up voids ALL SUPPORT), then you might have a case. But now (especially that you've posted a picture of the opened device; no way to try to deny that now), you no longer have the $269 option. Now you'll have to pay full retail price. Or seek third-party support like Chris said.
Best of luck.

Mighty mouse issue

My mighty mouse (wired) will not scroll down. It scrolls up and side to side just fine. Just...not down.
I've seen other issues to cleaning. It doesn't seem that would help here since it scrolls ok in all directions but one. It has always worked great. Just stopped recently.

*Hi Phil, Welcome (Back)* to Apple's Users Help Users Forums.
Yep, needs cleaning of the scroll wheel. Slightly dampen lintless cloth w water or acohol. Unplug mouse and scroll firmly on the cloth. I have a can of compressed air and blow it out.
Good Luck, JP

Mighty Mouse Issues

Hello, The scroll ball on my wired Mighty Mouse will not scroll up, I have checked settings in preferences, everything seems ok. While trying to scroll up it almost feels like it is dragging (the little blue scroll ball) Scrolling down or side way works perfect. Don't know if it is the actual mouse or a software issue. Any one with ideas??

Glad to hear that the cleaning worked for you.
As David said, the surface that you use the mouse on will affect the accuracy of the mouse. The optical sensor can be easily confused if the pattern is not consistent.
I have found that the right mouse pad can make a huge difference. It's the pattern that actually makes the difference. You could probably get great results just using it on a non-glossy desk.
Wood-grain or a flat textured color would be fine.
But, I've actually gotten the best results on patterned mouse pad.
The ones I use are round mouse pads, as thin (or thinner) than a sheet of paper), and have a pattern that optical mice like.
They are called "WOW!PAD"
The company that makes them is at:
http://www.microthin.com
My pad is "Dots 007" if you look at the pictures on the page at:
http://www.microthin.com/prod_wowpaddesigns.htm
You can read more about the pads by going to the following page, and selecting the different options in the selection box:
http://www.microthin.com/prod_wowpad.htm
I've found that it almost completely eliminated the pointer problems on my Microsoft Mouse, and 100% eliminated the problems on both my Apple Pro mouse and Mighty Mouse.
My Apple mice don't jump around at all now. So, give that a try. I think you'll be pleasantly surprised.
I hope this helps.
Let us know if you have other questions.
P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question.

New Mighty Mouse scrolling problem

My just-out-of-the-box Mighty Mouse will not scroll horizontally nor 360. It can't be dirty yet, and the posting referring to artnum=303446 gives instruction for what is way out of my league in the event that someone wants to recommend that approach.

Sorry that I wasn't more clear. What I meant is that the Mouse pane in Keyboard & Mouse is new or at least different for the wireless MM. Those of us with the wired MM have two check boxes Vertical scrolling and Horizontal scrolling, while those of you with the wireless have that new pulldown menu.
Did software come with the new wireless MM or is it just activated and made available when the new wireless MM is detected? There was a post the other day and the guy linked to a screenshot of the wireless Mouse pane. He was wondering how the rest of us could get this new pane. I said maybe it would show up one day in an OS X update. Maybe it already has, but we can't access it without a wireless MM.

Brand new with performance issues -- programs not responding, system hanging

Just this morning I began migrating from a Dell Inspiron 1525 laptop that has been generally reliable for the better part of 3 years (monitor housing is literally falling apart but still works great... check E-Bay later for spare parts! lol)... migrating to a Toshiba Satellite C655D-S5136 laptop running Windows 7 64-bit. It's literally right out of the box 5 hours ago and I've been reinstalling programs, transferring files, etc.
The problem is that I'm already noticing a lot of performance issues. The system (and/or programs) seem to get caught often... resulting in frequent "Program not responding" messages (some of which the system manages to bypass)... and a few of the "This program closed unexpectedly" or "This program stopping responding... do you want to check online for a solution or just close the program?" messages.
This is happening on multiple programs... tax prep software TaxAct update dialog hangs after 256 bytes downloaded every time, AVG Anti-Virus was hanging although never gave me a not responding message, Internet Explorer has stopped responding a couple times, Windows Live Mail did often, especially when I was using IMAP (since changed to POP3 and problem seems to have resolved but still). Even opening the start menu a few seconds after plugging in an external hard drive lagged the system like hell for a full two minutes until it caught up with itself.
This is unacceptable in a brand new machine. I was getting a few errors like this on my Dell every now and then but I chalked it up to an old machine that had never been wiped and had a failing hard disk. I understand the computer moving slower, especially as I've been installing a lot, running antivirus, downloading all at once, but no way programs should simply stop responding this often. I could do twice the activity on my Dell and have no issues.
I've uninstalled several of the preloaded programs... the antivirus, quickbooks, etc. I've also disabled and/or uninstalled several of the other programs like Toshiba Reeltime and Toshiba Zoom Manager or whatever that was. Nothing has seemed to help. And that's not surprising... the speed is great, it's that programs are getting caught so often, sometimes every time or every other time I open up a program.
Is this a Windows 7 thing? (This is first time using Windows 7, coming from Vista). Is it a Satellite thing?
Anyone have any suggestions? Is it possible there's just some component that's bad? Processor, RAM, etc.?
Thanks... very frustrated!

I may have found a solution. I changed my startup programs and stopped some of the Toshiba software from running at startup. The ones I stopped are listed below. I have used the laptop heavily for two days now and have not had any problems. It actually runs very fast. I hope this will help.
Toshiba Reel Time
Toshiba Sleep
Toshiba PC Health Monitor
Toshiba WebCamera App.
Toshiba Power Saver
Toshiba Message Center
Toshiba Service Station
SmartFaceVWatcher
Toshiba Online Backup
Toshiba Zooming Utility
Toshiba eco Utility
Toshiba App Place
Message Center
For people that don't know how to change these, here are the instructions.
Click Start > Type msconfig in the search box > open msconfig > click on the startup tab > remove the checkmarks next to the above programs > restart computer.
Doing this may not fix your problems, but it did fix mine.

Bizzare Mighty Mouse Issue

I apologize if this posting seems poorly placed in the forums, I can't find a spot specific to the mighty mouse.
I just bought a wired mighty mouse three days ago, and it's worked great. But a mere fifteen minutes ago, It became schizophrenic. With just the slightest amount of pressure on the top (not even enough to engage a 'click'), the side button action begins to rapid fire, with the accompanying internal clicking noise (a lá iPod). I had to turn the side button action off, lest I go batty from turning exposé on/off 8 times a second. I've tried unplugging, restarting, resetting mouse system prefs but it still audibly freaks out with only the slightest graze. Is this a software issue, or is my mouse defective? I'll graciously accept any advice.

*Hi Phil, Welcome (Back)* to Apple's Users Help Users Forums.
Yep, needs cleaning of the scroll wheel. Slightly dampen lintless cloth w water or acohol. Unplug mouse and scroll firmly on the cloth. I have a can of compressed air and blow it out.
Good Luck, JP

Scratche along the surface of a brand new Magic Mouse

Did this happen to anyone else?
A brand new iMac arrived at my address today. It did not look as if the box had been tampered with and the accessory box had everything secured in their plastic and polyurethane bags. Nevertheless, when I removed the Magic Mouse from its bag, I noticed it was covered with sctatches, as if it had been cleaned with a dusty cloth or used for several months by a careless hand.
I don't believe I can ask Apple for a replacement, but was wondering if this problem happened to anyone else. It is the first time I receive an accessory from Apple that looks used.
If some Apple rep is reading this, the Magic Mouse has batteries pre-installed in it (another oddity -- I don't remember batteries inside the mouse from a previous purchase) and they are Energizer AA batteries.
Thanks,
Alessandro

Alessandro,
The Apple reps rarely read these forums as they are user to user.
The Mouse should have arrived in packaging material and without the batteries installed. It sounds like the mouse was "swapped" for a used one. I would call Applecare or whoever you purchased the iMac from and request a new one. I would think they would oblige without problems.
Regards,
Captfred

Brand new 520 - 2 issues

Hello guys,
here is the short story about my feeling first. I have been using thinkpad series laptop for many years (I had 3 thinkpads when IBM was still owner of the series) . And then I switched to MBP for 3 years. Now I am back because of W520 series laptop. I had a very high expectation from this monter machine. But here is my frustration:
1. FAN issue
I am not sure why this FAN is always on. I keeps blowing cool air away. It is nice to have cool operation going on, but is kind of nerving when it comes to loud noise it makes. Is it a feature or something bad is going on on my system?
2. Finger print reader automated boot
I am also not sure whether this is a feature. When I shutdown my laptop, the finger print reader device is still active by having green light on. When I swipe my finger while the machine is off, the OS starts and logs me on automatically using the fingerprint which is nice. But while the machine is shutdown, it has some noise going underneath it, maybe because of being able to start up once the finger is swiped. Seems like the ssd is never off or something (This noise comes from the back side and middle centre of the case). For me, it is kind of still operating and consuming huge amount of memory (sounds like hard disk access, but I have only Intel 160GB SSD ). Once I unplug the battery and put it back, the sound goes off and the green light of the finger print reader device is off. This makes me feel as it were a feature, but makes me worry that the hardware would not last long if it keeps operating like this even if the machine is off.
Can someone please share his/her idea on this? I keep listening to my machine and tries to understand what is going on. I have this machine for only two weeks now and it already made me change his keyboard because of a key sound on the keyboard. I already talked to lenovo tech about these issues. They keep saying I should send the machine back and they will inspect this and repair. But this is a brand new 2 weeks old machine , how should I agree on repairing a new machine. This just does not make any sense.
Thanks for understanding my frustration, this machine was about $2500 and now I already have lots of issues.

1. I posted some thoughts on setting up power managment settings to minimize the fan over on the thinkpads.com forum, if you don't mind visiting there. There is another thread there where the author of the thinkpad fan control utility posted a link to a version customized for the w520. (Make sure you scroll to the end.) I haven't tried it yet.
2. I have never noticed a sound from the w520 when it's asleep, hibernated, or off. I have a mSATA SSD and a regular HDD installed. Could there be something rattling around? When I carry it, I can hear/feel the battery flopping back and forth a little.
I found a flyer from UPEK for some of their older fingerprint readers that claims 70uA at 3.3V when asleep. (Most of their tech info is locked away for their partners.) If I'm doing the math correctly, that works out to 0.000231W. My W520's battery claims a full charge capacity of 93.50 Wh. So I think it would take one of those about 46 years to drain the battery. Even if the reader actually in the W520 draws 100x as much power when in the green-light state (could drain a full battery in about 5-6 months), I wouldn't worry about that aspect of it.

Wireless Mighty mouse issues

What can cause a conflict between wireless mighty mouse and the f1 & f2 ? befor i setup wireless mouse i had no problems adjusting the brightness and dimmin

Nm, I was able to adjust the brightness & dimm by hiting fn than f1 or f2

Brand new Macbook Pro issues

Hello,
I ordered through Apple's online store a new unibody MacBook Pro, the i7 2.66Ghz one, around two weeks ago. Ever since I first turned it on, I have been experiencing some issues, like a weird clicking noise when I'm typing or using the trackpad, unexpected hangs and slow response (compared to my early 2008 2.5 c2d that had 6gb of RAM), but most of all, an issue that annoys me very much.
When using my MacBook on the lap, or a position that doesn't involve a table, most of the times, when I slightly move the computer, whether to show some pictures, or to switch positions, etc., the computer randomly sleeps. Also happens when I rest my iPhone on the right side of the MacBook Pro. (The moving issue didn't occur with my early 2008, but the iPhone resting issue did happen.)
Is this unit faulty? Should I talk to Apple Care? Or is nothing wrong and Apple's unibody MacBook Pro is a POS and I just wasted 3 grand?

Call AppleCare and/or take it to an Apple store or AASP. BTW, your MBP is not a laptop. Read the MacBook Pro Users Guide.pdf that came with your Mac for proper handling:
"Proper handling Set up your MacBook Pro on a stable work surface that allows for adequate air circulation under and around the computer. Do not operate your MacBook Pro on a pillow or other soft material, as the material can block the airflow vents. Never place anything over the keyboard when operating your MacBook Pro. Never push objects into the ventilation openings.
The bottom of your MacBook Pro may become very warm during normal use. If your MacBook Pro is on your lap and gets uncomfortably warm, move it to a stable work surface."

Brand New Wireless Mouse & Keyboard for sale

I recently purchased these products and I don't use them as much as I thought I would. So I am selling the bluetooth mouse and keyboard on ebay, go to this link for more info on pricing and such.
EBAY LINK

Hello and Welcome to Apple Discussions ..
Try posting in the Boot Camp Discussion Forum: http://discussions.apple.com/category.jspa?categoryID=237
Carolyn

Brand New Mighty Mouse - ISSUES

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