Breaking in SAP CRM area

Hi ,
I am into SAP BI, and looking to break into SAP CRM. Wanted to be away from ABAP programming stuff and break into functional areas. What is the scope of CRM functional against the CRM technical ?
Is Domain experience necessary to break into CRM.

Hi,
Since you are BI you can choose to work on CRM Analytics side, you can also work on CRM technical side, it requires lot of development skills to be UI developer.
regards,
Murali.chatna

Similar Messages

What output formats are supported by SAPConnect in SAP CRM 7.0

Is MHT document format and .doc format the only filetypes that are supported in SAP CRM 7.0? Could anyone please answer what are all the other output formats supported by SAP CRM 7.0.

Hi,
For interactive CRM report, please try link
http://help.sap.com/bp_crm70/BBLibrary/Documentation/C41_BB_ConfigGuide_EN_DE.doc
On page of
http://help.sap.com/bp_crm70/CRM_DE/HTML/index.htm
you may find some other info related to BW analytics, maybe there is info for dashboard? I am not so sure.
Hongyan

What are the drawbacks of implementing QAS (Quick Address System) with SAP CRM

Hi,
What are the drawbacks of implementing QAS (Quick Address System) for duplicate address management in SAP. QAS is a third party software that deals with duplicate address in the system.
Thanks in advance...

Hi Peter,
You can refer the CRM installation guide which has all the details including the post installation steps you require:
You can refer to CRM installation guide in SAP Service Market Place,which would also guide you about post-installation steps.
Please go through the below link:
service.sap.com/instguides> SAP Business Suite Solutions>SAP CRM--> SAP CRM 7.0
Hope this helps.
Regards
Yogesh

How to find what type of middleware product we are using in SAP CRM ?

Hello All,
Ca anyone help me in getting the information for the following :
1) How to find out what type of middleware product we are using in our Project? ( Currently our SAP CRM version is 4.0 and the middleware is using for R/3 to SAP CRM and vice versa)
2) Do we have a product called u201CMessaging wareu201D used in SAP ?
Kindly revert at the earliest .
Cheers
Sreedhar

Hi Sreedhar,
What you've mentioned is exactly the task of CRM Middleware, which sits on the CRM server and governs the data flow.
By any chance are you trying to find out about DOE(Data Orchestration Engine) used by SAP NetWeaver Mobile ?
maybe this link would help then:
http://help.sap.com/saphelp_nwmobile71/helpdata/en/7f/c9391404c74fabb8ccc321bac64e8d/content.htm
-Rohit

What are the Dashboard reports in sap crm 7.0?

Hi, Experts.
Could you guide me what are the dashboard reports are in sap crm 7.0 related sales and marketing, service.if I want to modify existing report how can I do and where I need to do ? If I want to create new dashboard report is there any designing tools are there? How can I create custom dashboard report?
After creating how we can link in web ui. I searched in forum but I didnu2019t find any information regarding this. Please kindly guide me. related to interactive reports how can i create and how can link to web ui just provide sample inputs.
Regards,
Jemmi.

Hi,
For interactive CRM report, please try link
http://help.sap.com/bp_crm70/BBLibrary/Documentation/C41_BB_ConfigGuide_EN_DE.doc
On page of
http://help.sap.com/bp_crm70/CRM_DE/HTML/index.htm
you may find some other info related to BW analytics, maybe there is info for dashboard? I am not so sure.
Hongyan

Urgent! How foreign languages are treated in SAP CRM

How are foreign languages' characters treated in SAP CRM?. If a person's name or address is entered in say Japanese or Greek characters, how would it reflect in reporting. Would it have anything to do with the communication language selected for the contact?
Urgent

If the Data is entered in a foreign Language it will show same in the reports too. SAP has translation service too but that wouldn't be affective and suitable to conversion. So if it is entered in Japanese you will see in Japanese only. But one thing is to make sure your language packs are loaded in to your landscape.
Thanks
Raja

ICI - How to display custom error messages in SAP CRM

Hello,
we are working on a custom Contact Center which interfaces with SAP CRM Version 7 with Enhancement Package over ICI.
The basic call functions like accepting, hanging up, holding and retrieving are fully implemented and are working already.
Our goal is to display error messages in the CRM so that clients know there is something wrong, for example why he can't be log in successfully (e.g. the telephony server isn't reachable).
We already found the ICI Documentation file which provides us the CRM SOAP error codes and tried to send SOAP Fault messages, but never got
them to screen.
Please find an attached example screenshot what we mean exactly, reproduced by trying to make a call with CRM user while BCM CDT isn't
running in the background.
Regarding to this topic we've the following questions:
- Is it possible to display custom error messages on the CRM or is this functionality limited to SAP?
- Could you provide us some further information on how to use this feature exactly (implementation details?) and how the SOAP XML should look like to get it work?
Thank you in advance!
Best regards
René Holy

NewUser7 wrote:
Please correct me if I am wrong
I need to create an entity adapter and attach an error handler with the adapter? or can i handle that in the event handler itself. I coulnt find any api for handling errorsYou can do it both ways but since we are talking about event handler now, then in 9.x you need to extend com.thortech.xl.client.events.tcBaseEvent class for creating a event handler. In tcBaseEvent class there are various flavors of handleError method. So use that as per my note earlier and you should be good.
HTH

SAP-CRM - Auto Confirmation of Contract Account from IVRS to SAP-CRM IC Web

Hello Experts,
In Our Projects we are Using SAP-CRM Web Client for Call Center Processes. AVAYA is a Third Part agency which have developed the IVR system for handling the Consumer Calls. We have Developed BAPIs which will fetched data from SAP based on Contract Account entered by Consumer on IVRS. AVAYA have developed the CTI Pop-Up also which have several Consumer Details along with CA. Now Client wants that CA , entered by Consumer on IVRS, will be autoconfirm to CRM - Web Client. If anyone have any document for doing all these setting please share with us & Provide us guidelines...
Regards,
Abhishek Chopra

Hello Abhishek.
You can refer to [Note 707104 - Account identification from attached data|https://service.sap.com/sap/support/notes/707104]. It describes how to set autoconfirmation based on CAD.

SAP CRM - no confidence in UI by SAP?

After reading this blog and looking at the article attached to the blog. I had an interesting question:
Can Rich Internet Applications finally be accepted as a credible application development platform for SAP?
Does SAP have any confidence in its own CRM software? Right now SAP is touting how easy to use the new version of SAP CRM is, and yet this article implies they don't use their own product's user interface.
Now I know the eSOA mantra says this shouldn't matter, but I would say this is one of those cases where it doesn't. If the vendor won't/can't use their own CRM software because the UI is too ugly/clumsy or other reason, why should I as a customer.
As a customer I don't want to purchase a CRM software and then have to purchase a better UI to go on top of the software. I might as well spend the money on software that might have a better UI perceived by my sales folks(think siebel, salesforce.com, sugarcm, etc), and spend those dollars on integration instead. It's a lot cheaper to do integration work, than completely rewrite the UI to meet my users needs.
I'm also wondering why SAP would even send this message by displaying this article on SDN? I'm sure if the guys at oracle saw this article, we would see a press release from that says something of the like:
"Even SAP acknowledges, that SAP CRM is too difficult to use".
I bring this up because we are selling use of SAP CRM 2007 in house right now, and it makes it harder for me to sell the solution to my business users, if there are conflicting messages on the market.
Take care,
Stephen

> Wow, you almost have the "nightmare" scenario when it comes to maintenance. I just have to ask what functional areas (high level) did you implement? Was it the marketing module?
I can tell you...
We were using Mobiles Sales with activities, campaigns, sales documents and master data and we switched that to CRM 2005 and Portal (+ adding BI reporting functionality with BI-CRM content). For the Java part there's enough said (by me) already, I won't start again with that (mess). The CRM looked pretty well at first sight but devil's in the detail.
> The marketing module in CRM 40 was so unstable on SP08 that basically we ditched the application and wrote something custom in the SAP GUI instead. Any t-code that had over 400 related notes(segment builder) is just a nightmare not to mention just plain bugs in the PCUI that we weren't willing to wait a month for fixes.
Well.. people have always be VERY helpful, especially the guys and girls in India were doing a very good job at fixing bugs - once the communication was done via email and not via phone...;) But you're right - it's taking sometimes too much time to get a fix and yet-another-note.
> I still think the SAP GUI sometimes beats the web based interfaces, once you learn how to use it. The problem was that everyone got obessed with zero-client installations and forgot about the benefits of "specialized" clients. Now everyone is basically trying to make a web browser work like a desktop client, which puts you back full circle.
Everyone THINKS it's zero installation but in fact you have to configure proxy exceptions, add/install certificates, enable/disable Javascript things, add trusted sites, (re-)configure firewalls on Laptops, delete browser caches, install SVG viewer and other "plugins", install and maintain security fixes for the browser etc. etc. and this on a distributed environment where our sales reps are spread over the whole world in different time zones. So the "zero-installation" is nothing but marketing flowery because the maintenance you needed to put into Mobile Sales is now needed for the browser - nice antagonism
> In would have been interesting to see how well SAP would have fared if they had made the mistake of making the original R/3 application 2-tier instead of a 3-tier client/server.
It's been like that @ R/2 times and I must tell you I loved the green screens (http://www.sapdesignguild.org/resources/images_hist/R2-0.GIF and http://www.sapdesignguild.org/resources/images_hist/SCREENO1.GIF)
Markus

Variant Configuration in SAP CRM

Hello all
My client is currently using SAP R/3 4.7 and heavily use VC for configurable products and also for pricing but in the process of moving to ECC
Now we wish to explore the possibility of using SAP CRM 7.0 to enable our sales force to use CRM Web GUI to create quotes and sales orders ( in the future) for configurable materials.
My questions are as following:-
1. Is it possible to download all VC related data into CRM from R/3 including pricing? I understand that for different VC object, I will have to use different CRM objects but is it possible? If the data transfer is possible, is it typically done by a middleware resource?
2. I would also like to confirm that by creating a run time version and Kbase is required to enable the download to CRM.
3. No changes are possible on the product that can be replicated back to ECC
4. Looking at the forums - I gather that "from CRM 2007 the PME is replaced with WEB UI in CRM. IF you want to do the modeling of a product then u need to use WEB UI and also for generating the KB" - does anyone have any information on this using the XCM ?
If you could please point me to the appropriate help on this topic, I would really appreciate it.
Best regards
Raj

Hi Anne,
Hope you have done the following settings -
The product is marked as configurable in the product master data.
Product configuration is activated. You activate product configuration in Customizing under Customer Relationship Management Master Data Products Settings for Configurable Products Allow Configurable Products for a Product Type . For more information about activating product configuration, see SAP Note 854170.
You have created a product model (SAP CRM), or replicated a knowledge base with the configuration master data from SAP ERP to SAP CRM
These are mentioned in the below link -
Product Configuration with the Configuration Engine in SAP CRM - SAP Library
Hope this will be useful.
Thanks and Regards
DJ

Data of Pop Up (Third Party Provider) is not copied over to SAP CRM Web UI

Hi Experts,
we have created a Function Group (ZDI_PAYMENT) and have defined FM ZDI_PAYMENT_SET to set data into the variables of this Function Group and FM ZDI_PAYMENT_GET to retrieve data out of the same variables.
Process is as follows: A customer wants to pay with his credit card but credit card can not be saved on the Service Order. So that is why a token is created and this token is saved on the Service Order. To create this token SAP CRM is connected via HTTP Connection to a third party provider. When user needs a token he pushes a button and a pop up is openened. This pop up is already provided by third party provider and in this pop up the user introduces credit card number and on the same pop up the token is visible and just has to be copied over to the SAP CRM View.
Problem now is that when we made testing we found out that for some user it works fine and FM ZDI_PAYMENT_GET gets actually the values for token and data is copied over to SAP CRM but for others it does not work. So we think it has to be to do with the browser settings but we are not really sure.
Has anybody experience with that?
Regards,
Oliver Schultze

Hi Experts,
we found out already what was the problem. We have used a URL to log in into the SAP CRM that has a port. Log In Link should be without Port.
Regards

Course WUS581 - Technical Details of SAP CRM Web UI

I had the opportunity to attend 'WUS581 - Technical Details of SAP CRM Web UI' last month in Atlanta. I understand it to have been the first time the course was offered in the US.
The course was great - here's a link to the official [description|https://training.sap.com/ca/en/course/wus581-wus581-tech-details-of-sap-crm-web-ui-classroom-095-us-en/] . I believe this was an adaptation of the material from the Deep Dive Series. I have to say, that it was pretty fast paced as well - you really need to keep up as much of the material built upon what was already taught.
The materials from the class are invaluable. The labs were well done, and offered detailed solutions. The labs were numerous, appropriate, and clean. Most of the twenty exercises were cumulative. I have since gone back to review some of the concepts, and the material stands well even outside of the classroom.
This course has given me a much better understanding of the bigger picture. While I have not come from a CRM or BSP background, I have been working with webUI on a CRM 7.0 based SAP Custom Development Solution, [Fund Raising Management|http://www.sap.com/services/portfolio/customdev/brochures/index.epx] for about half a year. So, I had at least been exposed to the workbench and some concepts over the previous six months. This course really helped me tie some things together.
I just wanted to share my experience with the group...
...Mike

Mike,
I'm curious to find out how did you find out that the course you took was scheduled. The reason why I'm asking is that I didn't even know that SAP even offered the course in the US, so I would have tried to attend myself if I found out about in advance.
Glad to see you recommended the course. There isn't going to be much CRM related technical content at SAP Teched in Las Vegas this year, however there may be at least one session attending (wink-wink), that's not listed yet. I would still recommend that CRM development folks still attend teched, because there is plenty of great technical content that we can use regardless.
Take care,
Stephen

Pop-up screen not showing while accessing transactions in SAP CRM WEB-UI

When we are logging on SAP CRM WEB UI, for transactions like Lead, Complaints and Activities-
Sometimes Pop up screen is showing for selecting transaction types, but sometimes it is not showing.
We have tried it on different work stations with same user id and standard business roles , but we are not able to trace the problem. Also with same id sometimes error shows, "No business roles attached, not allowed to logon,
after that when we tried on other workstation with same id we were able to access all transactions.
Please suggest what would be the problem.
Rishikesh

This is sporadically occurring issue hence I cannot pin point one single reason. Since sometimes you are able to logon and some time not certainly it could not be a Role authorization issue.
Just check if your business role is properly configured. Thats all i can say.
Regards
Kavindra

Setting up a https connection between SAP CRM and genesys gplus adapter

Hello All-
We are integrating SAP CRM with genesys mysap gplus adapter. We are struck in setting up a https connection between sap and gplus adapter.
Can anyone here help me out in this like how to get the SSL Protocol, keystore, keystore password,truststore and truststore password.
Information abt Adapters server certificate. Do we need to configure the adapter for the proxy also?
Any additional comment will help. Thanks in advance!

Hello Vinod,
Please refer the following OSS notes 564085.
Please reward if helpful.
regards,
Muralidhar Prasad.C

Sap CRM 2007 Security related issue

Hi All,
I am working on SAP CRM 2007 security.
I have scenario, which we are trying to fix.
There are two users A and B.
A is assigned to role X
B is assigned to role y
Business Partner 123 is created for user A
Business Partner 456 is created for user B
These Business Partners are assigned to Authorization Groups.
See below:
1)Authorization Group (LK01) is assigned to Business Partner --123.
2) Authorization Group (LK02) is assigned to Business Partner --456
3) Authorization groups LK01 is assigin to user A in PFCG role X
4) Authorization groups LK02 is assigin to user B in PFCG role Y
a) User A assigned with PFCG role X>Authorization Group (LK01)>BP 123.
b) User B assigned with PFCG role Y>Authorization Group (LK02)>BP 456.
Note:
1) Authorization Groups are assigned to BPs under the Control tab.
2) These Auth Groups are assigned in Authorization Object in PFCG role.
Now, USER 'A' should not be able to work under the BP 456 as this BP is assigned to authorization group LK02.
The issue is when we open the WEB UI and login with user A role X, He can search for the BP 456 assigned to Auth Group LK02.
User A can open the Interaction History and edit the Service Order created using the BP 456.
He can Edit the following in Service Order details:
1) General Data Status (from created to complete), Contact person, Sale Rep name.
2) Organization Data like Sales Office, Sales Org Unit, Distribution Channel
3) Business Partner.
However, one good thing is he cannot edit the Account details like Account ID, House No, Employee Resposible, the message he get is "No authorization to change partner with authorization group" which is a
good thing.
I have tried to be precise, please let me know if you require more information.
Regards,
Dave.

I suggest the following:
Please, check whether the system works if you activate the implementation BUPA_F4_AUGRP.
In addition check the notes 559662, 674869 and 782927. Maybe the notes are already implemented but you can try then the implementation of the BADI (SE19). It should resolve your issue.
I have implemented this Badi solution before, and after activation; the search help ; nor search result list did NOT show any Business partners anymore that had an authorization group I was not allowed to see.
kind regards
Davy Pelssers
SAP CRM/Security consultant

Breaking in SAP CRM area

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