Broadband Talk and VoIP (again)
Hi - I have several VoIP accounts which I access from my iPhone including my BBT number. For years the BBT always worked (more reliably than the HH2 which regularly decides not ring for incoming calls until I do a reset) until many months ago (12 - 15?). I can receive incoming calls but when I try to set this up as the outgoing VoIP it fails when registering. All other accounts work perfectly.
I was out and about this a.m. and on coming home I needed to use VoIP. I noticed that BBT had now registered successfully and all the other accounts were failing. The reason for this turned out to be that the iPhone was connected to my HH2 BTWIFI-with-FON wifi (as it does when out and about) rather than my standard wifi network.
Sooooo can anyone give me a really good techie reason for this, why all but BBT works for normal wifi and only BBT works with FON wifi? Is there going to be any way of having them all work together again? I think this may not be for India.
Ta, Andy.
BBT relies on a number of servers, for example, here is part of the list from the home hub configuration file.
add name=BBT_servers type=ip addr=81.144.106.40
add name=BBT_servers type=ip addr=81.144.106.228
add name=BBT_servers type=ip addr=81.144.106.8
add name=BBT_servers type=ip addr=81.144.106.36
add name=BBT_servers type=ip addr=81.144.106.4
add name=BBT_servers type=ip addr=62.239.169.132
add name=BBT_servers type=ip addr=62.239.169.136
add name=BBT_servers type=ip addr=62.239.169.140
add name=BBT_servers type=ip addr=62.239.169.144
add name=BBT_servers type=ip addr=62.239.169.148
These are used when you are connected via the normal path, using your own SSID.
The number of servers are slowly being reduced, and its not unusual to find one which does not function correctly.
I have BBT, and sometimes I have to restart the home hub, as I cannot get dial-tone, and sometimes even incoming calls fail.
When you use BT Wifi/FON, your connection is passed from the home hub, to the BT Wifi network for authentication, over a VLAN. Its quite possible that the actual BBT servers that are used at the remote end, are in a different range, so its quite possible for a BBT call to fail on your normal SSID, but work fine on the BT Wifi connection.
Most questions on this user to user forum, are non-technical, and can be answered quicky. Bear in mind that this community forum has been going for quite a while now, so my posting count will be quite high, as are some of the other founder members.
I spent 42 years with GPO, Post Office, BT, and worked on many systems including Telecom Gold. Prestel, Packet Switch (X25), dial-up Internet, SMDS, SDH, ATM, and Business data systems.
The reply I have given you is the best you are likely to get, unless you can contact the people who are still actually maintaining the BBT network. I suspect there are not many now, withe the pending closure of the service.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Similar Messages
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Reported problem:
During voice conversation, speed of simultaneous internet connect drops to below 1Mpbs downlink and below 0.1Mbps uplink.
Location of problem:
My residence, as well as outside of house, approx 1 mile to the South.
User equipment:
iPhone5, Version 6.1.4(10B350), Carrier AT&T 14.2, Model MD635LL/A, Modem firmware 3.04.25
Same problem observed on both my wife's and my iphone5. Both units were purchased brand new, only by us, no hard falls, protected by shell case.
Reproducibility:
Every time voice call is on going, internet speed drops to >1Mbps downlink and >0.1Mbps uplink.
App used to determine internet speed: OOKLA Speedtest.net, and RootmetricsCoverageMap.
Extreme internet slowness shown every time voice call is on going.
If voice call is not on going at time of speed test, observed speed:
LTE turned off, antenna shows -85db AT&T 4G
ping = 56ms
download = 3.37 Mbps
upload = 2.67 Mbps
Ookla Speedtest app, v3.1
If LTE is turned on,
antenna shows -94db AT&T LTE
ping = 44ms
download = 23.03Mbps
upload = 10.08Mbps
Same app, Ookla Speedtest app, v3.1
Date and time of test: 8/26/2013 4:30-4:33PM US Central
4:36PM. Voice call established from my iphone5 to my home Vonage VoIP phone.
antenna shows -83db AT&T 4G
Ookla Speedtest app shows:
ping = 411ms
download = 1.21Mbps
upload = 0.09Mbps
Hang up call, antenna switches to -93db AT&T LTE,
Re-ran speed test,
ping = 50 ms
download = 21.59 Mbps
upload = 7.12 Mbps
Desstination server remained constant throughout all these tests: Comcast, Chicago IL.
Origination of tests: Suburb of Chicago, stationary, in residence, 2nd floow, did not change phone orientation in between tests.
Facts known to myself:
LTE is currently data only, so whenever voice calls are attempted, at&t uses the CSFB approach.
The call is handed over to another UMTS cell, which ought to be able to handle simultaneous voice and packet calls.
One would think that when we turn off LTE and see 4G, we'd be served by a nearby base station, call it BaseStation_1.
Now when we have a simultaneous voice and data call, I had expected to be served by the same BaseStation_1 that I had attached to when my iphone5's LTE is turned off.
I also assumed that if I get 3.37Mbps/2.67Mpbs when I'm doing a packet only session (LTE disabled, attached to 4G), that when I tack on a voice call, there ought to be less to no degradation in packet transmission speeds.
Why do I make such assumptions? Because of at&t's marketing selling point for going with this carrier:
That even though Verizon may currently have more LTE market coverage, at&t has HSPA+ nationwide to augment its LTE. When Verizon/Sprint iphone5 users step out of LTE coverage, their data speeds would drop down to the slower 1xRTT/EvDO; whereas at&t users stepping out of LTE coverage would get the faster HSPA+.
Talk and Surf : UMTS allows simultaneous voice and packet calls, not CDMA.
One would think it goes without saying that such "simultaneous" data transmission would be of sufficient speeds. Even if the bench mark speeds may not be so high, at least the human persceived network response time has to be accetable.
However, I think somewhere along the line, something like talk and surf fell through the cracks: that areas equipped with LTE base stations probably would have the HSPA+ equipment redeployed elsewhere.
I say "probably" because there is no way for me to know. at&t may also have left those HSPA+ equipment in place and not moved them.
My only regret is that I had not run speed tests back in Dec 2012 when I first got the iphone5. When I tested talk and surf back then, and the surf seemed responsive enough. Now, the "surf" when "talk" is going on feels so slow, and that was what prompted running speedtests.
Surf and talk still works, but the slow down during a talk session has gotten to be irritatingly noticeble.
I have tried resetting the iphone, resetting network, using cases with different materials, but since the other iphone5 in the house shows the same packet slowdown during a voice call, it's probably due to at&t's 3G packet bandwidth.I have not called at&t technical support, because since posting here I've read more previous postings on this subject: there has been quite a few people reporting this problem since Sept 2012 even, and not one single post shows an answer. Some folks were told to go to Apple, some were told to get a new sim. I did not see any threads culminating in a working solution.
Guess I will call at&t when I have some time to burn, because this is going to be a very lengthy process.
I just tried testing talk and surf again, this time with iphone field test mode (*3001#12345#*) turned off. It seems that when the voice call is going on, and we just look up businesses using Yelp or Map, the speed, while slow, at least doesn't stall out (current time is 9:58PM Central, lower traffic).
Once I launch RootMetrics CoverageMap: downlink is less than 1Mbps and uplink reads zero.
If I repeat the test, I'd get similar results.
If I run Speedtest, on the first run the downlink is less than 1Mbps, uplink is less than 0.01Mbps.
If I run Speedtest a 2nd time, the test will stall and return a failure.
And then after this stall, all internet sessions appear to be stalled. Safari page loads stop progressing, Yelp searches would time out.
Speedtest's benchmark appeared to have done some damage to the data pipe.
On my most recent test call (iphone field mode turned back on again), I started out with:
Wifi disabled
LTE enabled (-92 db LTE, 4 bars)
Iphone call out to an VoIP phone (switches to -82db 4G)
This time, I did not launch Speedtest or CoverageMap, and only launched Maps, Yelp, AppStore.
Maps and Yelp response time while not that great, but at least responds to restaurant searches within 10 to 15 secs.
I punched in a random food type, Yelp returns within 15 secs with nearby restaurants. Then if I click on "directions", it'll launch Maps and draw out routes in about 20 secs.
App Store is slower to display graphics.
Next I launched Safari, punched in http://cnn.com.
Main page took about 15 to 20 seconds to finish loading.
The main lesson for me from tonight's testing is, as long as I don't run Speedtest speed benchmarks, talk and surf would work, just not as fast as we'd like. However, after Speedtest is run, even for 1 single time, subsequent attempts to load pages on Safari, Yelp searches, would result in a stall.
Hang up voice call, reload cnn.com page, page load is very snappy, as packet call has already handed over to LTE.
Make another voice call to same VoIP number, iphone5 switched to 4G, Safari page loading now resumes again, no more stalls.
So it does appear that the Speedtest app v3.1's benchmark some how "ruins" the UMTS data pipe, causing apparent stalls in subsequent packet transmission. If the benchmark is not run, simultaneous voice and data is possible, but the internet response time does "feel" faster later in the evening when traffic is lower.
This fallback to UMTS for voice and data is not a long term solution, and I look forward to the industry's deployment of VoLTE. -
I can't manage my Broadband Talk
I wanted to reconfigure the voicemail settings for my Broadband Talk line but it's not logging in.
https://service.btbroadbandvoice.bt.com/selfcare/consumer/ssoRedirect.do
Is it working for anyone else?
Solved!
Go to Solution.Keith_Beddoe wrote:
Try here instead https://service.btbroadbandvoice.bt.com/selfcare/consumerYourAccount
I have the same issue with that link too. It just sits there saying "Your Broadband Talk and Softphone details are being checked". I can log into softphone (not that I often do) so it's not a username or password problem. I guess I'll have to give them a call in the morning, because at the moment I have it set to send all calls straight to voicemail, which was perfect whilst I was away, but I'd like to receive calls again! -
Bt infinity and broadband talk
Just read this on the BT website:
BT Broadband Talk
BT Broadband Talk will not work with BT Infinity. After you upgrade to BT Infinity, your BT Broadband Talk service will end, and you won't be able to use your BT Broadband Talk number to make or receive calls.
Well I just I tried it and it works fine. I did have to re-activate it, but can make and receive calls using the same 0203 number perfectly fine.
Cany anyone else confirm?No nothing should change with your existing contracts.
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I have an iphone 5 factory unlocked gsm got my sim package with straightalk and it worked for 2 weeks no problems ... i was to update to ios 7.1 and now i dont have any service to make phone calls...... i contacted straight talk and they told me I need to have my phone unlocked again! is this true and if so how??
ok so the store I bought this from totally misrepresented it..I never got certification that it was factory unlocked ..thanks for your input ... it makes sense now ... it was a verizon phone to begin with from what I understand ..
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Broadband Constantly dropping since Broadband Talk...
Firstly - if anyone from BT reads this and cares about customer service and support, get a grip it is the worst support I have ever had the need to contact!
Two weeks ago I finally swap my fully working and stable Netgear router over to a Home Hub, with the intention of getting rid of my Vonage VOIP service (which works a treat, but costs!) and use the Broadband talk service. The hub and phone arrived on the 10th (I think) and plugg in and all worked well ... however it would seem that I did not have the required broadband talk number and password. It took nearly two weeks of long phone calls to various people getting no where, when finally last night they activated it and sent out the relevant information via email!
However now my broadband connection is constantly dropping, and broadband talk light sometimes goes back to blue, but often just stays at orange ... and as the broadband is dropping (as I type, but hopefully I'll get a window to post it in) my internet connection is now useless.
Performing the line check on the BT website said there was a fault and gave me a reference number and a number to call. That's when two and half hours of passing around started. They tell me I don't have a line fault, that it is a fault at my end.... they seem **bleep** bent on finding something they can blame it on. Are you connected via wireless or ethernet, well I have both. Which operating system, well I have Seven, Vista, XP Pro, 98, Me, an PS3 and an Iphone. Then we move down the it must be the cables to the socket in the house (well not changed since last night when BBT was activated!), and then I have to move the cupboard in the hall to get access to the master socket to tell them what it looks like! What is the point of that one!!
I am told that it is purely a coincidence that it dropped when the BBT was activated (one **bleep** of a coincidence!) and after much more discussion finally I was told that he was 'honestly sorry' that I had a problem, and would book an engineer to look at it tomorrow between 8am and 1pm, but they need 48 hours to resolve it! Basic maths that one!
Has anyone else experienced these problems? Why is BT customer support so scripted and if your problems don't follow the tick boxes they are lost, and just start again? If I pay my phone bill late, I get charged a fee for doing so ... what compensation do I get for loss of service?
The broadband lights finally came back on so I'll try the post option.Further to my last, this is a section of the event log from the router, the VOIP certainly appears to be having a problem..... (I've removed my phone number so the ***'s are normally a number.
12:50:11 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:50:11 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:50:10 24 Sep
FIREWALL event (1 of 1): deleted rules
12:50:10 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.6 dB)
12:49:58 24 Sep
FIREWALL event (1 of 1): created rules
12:49:58 24 Sep
xDSL linestate down
12:49:58 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:49:43 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:49:42 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:49:42 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:49:42 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:47:07 24 Sep
VOIP: [2.0A] [100] [] 404 Not Found - SIP message sent
12:47:07 24 Sep
VOIP: [2.0A] [100] [-] OPTIONS - SIP message received
12:44:42 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:44:42 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:44:41 24 Sep
FIREWALL event (1 of 1): deleted rules
12:44:41 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.3 dB)
12:44:28 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:44:24 24 Sep
FIREWALL event (1 of 2): created rules
12:44:24 24 Sep
xDSL linestate down
12:43:10 24 Sep
CONFIGURATION saved by TR69
12:43:02 24 Sep
SNTP Synchronised to server: 213.123.20.170
12:42:42 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:42:42 24 Sep
FIREWALL event (1 of 1): deleted rules
12:42:41 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:42:40 24 Sep
PPP link up (Internet) [86.129.29.132]
12:42:40 24 Sep
PPP CHAP Chap receive success : authentication ok
12:42:40 24 Sep
PPP CHAP Receive challenge (rhost = ESR5.Sheffield3)
12:42:36 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:42:35 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:27 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:23 24 Sep
xDSL linestate down
12:42:17 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:04 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.0 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.4 dB)
12:41:58 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:41:51 24 Sep
xDSL linestate down
12:41:49 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:41:29 24 Sep
PPP link down (Internet) [86.129.24.10]
12:41:06 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:41:05 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:41:05 24 Sep
FIREWALL event (1 of 1): deleted rules
12:41:04 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:40:48 24 Sep
FIREWALL event (1 of 1): created rules
12:40:48 24 Sep
xDSL linestate down
12:38:06 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:38:06 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:38:05 24 Sep
FIREWALL event (1 of 1): deleted rules
12:38:05 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.2 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 23.0 dB, Up: 7.5 dB)
12:37:50 24 Sep
FIREWALL event (1 of 1): created rules
12:37:50 24 Sep
xDSL linestate down
12:35:20 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:35:20 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:31:56 24 Sep
LOGIN User admin logged in on [HTTP] (from 192.168.1.66)
12:30:20 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:30:20 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:30:19 24 Sep
FIREWALL event (1 of 1): deleted rules
12:30:19 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.4 dB)
12:30:02 24 Sep
FIREWALL event (1 of 1): created rules
12:30:02 24 Sep
xDSL linestate down
12:29:05 24 Sep
CONFIGURATION saved by TR69
12:28:33 24 Sep
[CWMP] Too many AUTHENTICATION FAILURES CPE -> ACS.
12:28:30 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:28:30 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:28:29 24 Sep
FIREWALL event (1 of 2): deleted rules
12:28:29 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:28:15 24 Sep
FIREWALL event (1 of 2): created rules
12:28:15 24 Sep
xDSL linestate down
12:27:53 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:27:53 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:27:52 24 Sep
PPP link up (Internet) [86.129.24.10]
12:27:52 24 Sep
PPP CHAP Chap receive success : authentication ok
12:27:51 24 Sep
PPP CHAP Receive challenge (rhost = ESR5.Sheffield3)
12:27:47 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:41 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:40 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 23.0 dB, Up: 7.3 dB)
12:27:35 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:32 24 Sep
PPP link down (Internet) [86.137.179.222]
12:27:29 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:27 24 Sep
xDSL linestate down
12:27:08 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:27:08 24 Sep
FIREWALL event (1 of 2): deleted rules
12:27:08 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 11.9 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:26:55 24 Sep
FIREWALL event (1 of 2): created rules
12:26:54 24 Sep
xDSL linestate down
12:26:54 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:07 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:26:06 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:06 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:26:06 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:05 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.0 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.2 dB)
12:25:53 24 Sep
xDSL linestate down
12:25:53 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:24 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:25:24 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:24 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:25:24 24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:23 24 Sep
FIREWALL event (1 of 1): deleted rules
12:25:23 24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 6.9 dB)
12:25:17 24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:25:10 24 Sep
FIREWALL event (1 of 1): created rules -
Because of some problems I've had since using the Homehub I've reconnected my Netgear DG834 router an in order to use BBtalk I'm trying to install the softphone but it's digging it's heels in and refusing to connect and giving me the following message "Softphone cannot connect to the network,PLease check your internet connection,if the problem continues,you are advised to wait and try again later .(GW_10500)
Any ideas what the problem could be ?
The problems I was getting with the hub is that it disconnected frequently and directly before each time it disconects the event monitor reports the event " VOIP: [2.0A] [44xxxxxxxxxxx] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent"
As follows -
xDSL linestate up (ITU-T G.992.5; downstream: 7127 kbit/s, upstream: 954 kbit/s; output Power Down: 20.8 dBm, Up: 12.4 dBm; line Attenuation Down: 42.5 dB, Up: 23.7 dB; snr Margin Down: 5.0 dB, Up: 9.9 dB)
PPP link down (Internet) [86.162.43.217]
xDSL linestate down
FIREWALL event (1 of 29): created rules
xDSL linestate down
VOIP: [2.0A] [44xxxxxxxxxxx] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
Could there be a link ?
djh22If you have registered Softphone using your BTB talk phone number, then the call rates are the same as that number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
What's happening with BT Broadband Talk??
When I joined BT some years ago I was advised to use BT Broadband Talk, as this was a VOIP service the calls made via BT Broadband Talk were cheaper than made via a landline (at least that was what they told me when they sold this to me).
Recently I found out that the call rates for Broadband Talk calls and landline calls are the same, but also that some of my calling plan features do NOT apply to Broadband Talk calls!!
As I have been using only my Broadband Talk number to make calls, I was just paying for calling plans while they were not being applied on my calls. I don't know when BT all changed this, but it looks to me like they are phasing out the whole BT Broadband Talk service!
Can anyone let me know what is happening with Broadband Talk???
(I guess I better use skype anyway...)That's indeed what I thought but when I was chatting with a BT support person, this was what she told me (copied from the chat log):
"Quatta: Can you send me the international calling rates to Netherlands, Spain, Belgium and Germany when calling from the main line vs when calling from the broadband talk line?
Junaid : the prices are same if you call from land line or bt talk broadband i will tell you the charges bare with me
Quatta: Okay thanks - yes please send me the rates
Junaid : Netherland-2.50, Spain-2.50, Belgium-2.50 and Germany-2.50 all the amount is 2.50 pence."
After this i search the bt site to see whether BT BB-Talk had cheaper internatonal rates listed (as i did not trust this chat-reply) but no where on the site you find seperate BT BB-Talk rates for international calls. This chat happened on dec-7, 2011 - that's why i started thinking that BT is making this voip service less attractive so that their existing customers drop out on it and they can terminate it (as they already stopped taking on / promoting BB-talk to new clients). So don't think the cheap calls advantage is there anymore. cheers Rob -
I was aware that BT was stopping supplying the service to new customers, but just read that the service is planning on being canned in 2014.
As this was an integral part of the service when I joined and I do make use of the service, hence my renewals over the years is there going to be a replacement service for VoiP by BT ??
I'm aware of smarttalk and have used it occassionally, but this in no replacement for the additional effective second line service that BT Broadband Talk providesBroadband Talk has caused a lot of problems for BT, especially when people were paying for unlimited calls on their landline, and did not realise that if they used BBT, the call package would not apply.
People did not fully understand the service, and many thought that the hub phones connected to their wireless network.
There were also reliability issues when the HH2 was introduced. With the introduction of the HH3, BBT was not supported anyway. Also with the advent of services like Skype, the cost of maintaining the BBT service, for the dwindling number of users, forced BT to rethink.
BT still supply VOIP services to BT Business customers.
Its still unclear what BT are going to do about the remaining BBT users. I would have hoped that they would come to some arrangement with a VOIP provider, to port numbers across, and arrange a discounted deal for a limited period of time.
I still use BBT, as it gives me the free evening calls.
BT SmartTalk does give some extra flexibility for customers with a mobile that supports it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Facetime error "Could not sign in. please check your network connectivity and try again
When I try to log in to Facetime on my iMac, it gives me the an error. "Could not sign in. please check your network connectivity and try again" I have already tried fixing the time and I dont have any firewall installed
This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call. -
Renewal of Broadband Option 3/ Broadband Talk disa...
Where to start...
On Thursday we decided to contact BT about renewing our Broadband Contract for another year and enabling BT Sport on our Sky box. Sky had spontaneously offered a great deal to switch to their BB but we were happy with BT after having Option 3 and Anytime Broadband Talk calls for some years.
I did explain the reason why we had the package we did to the person on renewals. I am a carer for my mother who after a major stroke is paralysed and bedbound and has very limited communication. We need daily contact with hospitals, carers etc (hence paying for a 24/7 call package).
I explained we had just one phone. Not a landline phone. A BT 750 using Broadband anytime talk catering to her needs.
We were given a renewal figure, asked if we wanted to save money by paying line rental in advance - so I paid £141 for this purpose.
The lady tried to set up BT Sports using our Sky card number without success but said there was a procedure form to send to Sky to resolve this.
An hour afterwards I tried to use our BT 750 and got a message saying 'You cannot make or receive calls on this phone'. I rebooted our old hub, twice, without success then called BT. I had to use my mobile and used up all my credit. As a carer it is five days before I can leave the house to get more as carers give me 2 hours per week when they take over so I can go to shops etc.
In desperation as to what to do I tried pressing 5 (as you could do to get a landline call) - though, as I had told the person renewing us, we never used our landline as we paid for a 24/7 anytime call package on broadband so why would we.
This got a signal and I gambled on calling BT this way (hoping an 0800 number to be free even on the landline - as it was NOT free on my mobile).
It took almost 3 hours and countless holds being passed throgh about 8 different people around the world but nobody could fully resolve what had happened.
I was told that I should have had a letter about Broadband Talk ending (I had not heard of this or got a letter) and that renewals were now adapted to the same package on the landline. This meant we lost the broadband phone number alloted to us when we joined BT broadband from that moment of our renewal. This loss was never explained during renewal as it obviously creates massive problems for us. ALL our medical support (lots of it) have that broadband number and have used it for years - not the landline number we now discovered that we had to use for everything instead. I was told just to let everyone know as they would be unable to get hold of us now otherwise!
Worse still, whilst we had paid for Anytime broadband talk from the off years ago (our last bill was £142 for 3 months so not on a cheap deal) we now had a SEVEN DAY gap before they moved this to our landline. Why? Nobody had a clue.
So we were supposed to either leave my mum in danger by not having any way for medical teams to contact us for a week or pay for all these calls to notify them of the change of number before our 'renewal' kicked in a week late.
I kept asking why they did not just keep the Anytime Broadband Talk going for 7 days until the switch to landline (after all we were paying constantly for years and just renewing not a new customer) or apply the switch to Anytime on landline immediately. Nobody knew. Nobody could fix it.
One very fine chap in cancellations (after 3 hours we had had enough and wanted to quit BT for Sky) said he would try to fix it overnight and was very helpful. But his attempts to cancel and rebook simpy made things worse. I had to pay the £141 line rental a second time and after trying to get our Broadband Anytime number/calls back immediately (no) or our Anytime Calls on landline immediately (no again) we ended up with it being pushed back a further day to 8 days without a call package by this method!
Our BT 750 receives no incoming calls (even from those calling our 'new' number) and we can only call out from it by pressing 5 and (we assume) paying for every call to notify essential medical staff.
I guess we also now need to buy a new phone which is not fair on us as all we wanted to do was renew our broadband with BT!
Over two days on nothing has changed, despite more calls. It was suggested we pay for the calls and if charged argue it out on our next bill in October. As I had to give up my job to look after my mum 24/7 some years ago I regard all of this pretty horrific treatment by BT. We are not exactly rich.
To cap it all the order confirmation e mail has never arrived. Another 30 minute call via 3 people brought a promise it would be with us within 4 hours. That was yesterday afternoon. It hasn't.
Oh, and we now have a bill today that will come out of my bank by direct debit soon. This charges us both for landline - as we have not paid this, it says (despite paying TWICE the £141 advance savings rate) - and charges for the coming 7 days for our Broadband Anytime Talk package. The one they took away immediately from us leaving our phone useless!
You could not make it up
And it also charges us in advance for 6 weeks for our Anytime 'Evening and Weekend' calls on landline into August despite we having taken out an ANYTIME 24/7 call package for all the reasons I have explained to about 10 BT personnel all across planet Earth in the past 2 -3 days.
I am astounded that such chaos can ensue over what to me seems a simple request - to just renew the BT broadband and calls package that we have had for years for another 12 months.
As you can imagine I will take a huge amount of persuasion to ever trust BT again.
Can anyone help, please?Thanks for your kind replies.
As explained above (Sorry, I know it is a very long post so too easy to miss) we renewed EXACTLY the same calls package that we have always had - which everyone I spoke with confirmed. So we should have Anytime Calls - as that is what we have always had, and paid for (£6 something or other pm was quoted to us when confirming our order).
Even if this had been just transferred from Broadband Talk to Landline we would be able to manage.
Problem is they AXED the Anytime calls off Broadband instantly (without telling us) AND then set a start date of next Thursday for the Anytime call packageto start on landline. Leaving us high and dry for a week.
Nobody could explain to me in all my calls to BT customer services why they did this - especially knowing we were a long term BB talk customer with clear needs for no break in our calls package. Particularly having to notify all the medical staff that the phone number they had for us no longer worked because of a decision from BT to axe it. Without us giving them the number BT have given us now these medical people are all out of touch. And if we call them to tell them of this enforced change then we have to pay because BT have taken away our call package for the next 7 days.
The person who really tried to help us (Andrew - a gem) did his best to get the computer to put our Anytime calls package on landline immediately. But all he succeeded in doing was putting it back to next Friday!
I have checked recent usage and we WERE charged for the one call I made on Friday to urgently notify the local carers. It is already on our next bill alongside the sums for our 24/7 Broadband Talk calls package which they also want us to pay for until next Friday after they took the thing off us last Thursday!
They are only applying free weekend calls - it seems - and as they have twice failed to send the e mail confirmation of our order I suspect this is all they are giving us - despite the fact every BT person I spoke with said we were getting Anytime calls, citing the £7 pm charge for this and despite that being what we had before, what we asked to be renewed and what we absolutely need as I told people over and over at BT.
Doctors, carers, etc need to be called during the day - hence why we have always paid for the Anytime calls package. -
Your BT Broadband Talk mailbox order - we did not ...
We just got an e-amilfrom BT, have removed out details, but it suggests that we have ordered something???
We have not ordered anything!
Is this a scam???
From: [email protected] [mailto:[email protected]]
Sent: 25 September 2010 15:35
To: @btinternet.com
Subject: Your BT Broadband Talk mailbox order
Your BT Broadband Talk account number: EA
Your BT Broadband Talk telephone number(s): 01
Order reference number: VOL011
Dear
Thank you for your recent order. We are pleased to confirm that the following mailboxes have been added to your BT Broadband Talk account and are now ready to use.
As an account holder you can use your BT Broadband Talk Self Care account to individually configure the mailboxes.
Further Information
This is an auto generated email so kindly do not reply. Please visit our online support section at www.bt.com/broadbandtalk/support should you require any further help or information. This section has been designed as a comprehensive, user-friendly resource with easy-to-follow instructions on a range of topics. Visit www.bt.com/help/contact us should you need to get in touch.
Kind regards,
BT Broadband Talk team
Privacy policy
CG Over An OutRds233 wrote:
If you are not sure about email contents go and visit the site and check, but do not use the links in the email. Type the address into the browser yourself.
Some things to look out for was the email addressed to you by name or your user name not your email address? A quick check all my email's from BT they have had a reply of @bt.com never @btinternet.com.
As to the mailbox I have no idea what it is so cant help with that, I am sure someone else can if there is such a thing?
Hi Rds233,
Thanks for the reply, been in contact with BT by calling 100 and connecting via broadband sales and spoke to someone in the UK - OMG SO COULD NOT BELIEVE IT!
He looked at the new order placed which I could also see on my BT account and relates to the request I have been waiting for over a week now for our interleaving to be switched off to connect with a latency of Fast.
The chap discussed with me various different reasons why connection speeds may be slow which is down to the BT's Network Traffic Monitoring and speeds will vary at any point of the day.
He mentioned that the 4 services that have most priorities are
BT Vision
Voip
Gaming
General Internet use
I asked him if BT have something similar to what Plus Net have regarding speeds for various Internet applications e.g. Video Streaming at say 5PM will be 1mb, 7PM will be 512 and so on. He said no, this is because of the amount of speed that is available from the exchange to the customers connected at the time when you are on the Internet. Simple. However, would be nice to see what we should expect and not calling if it is a fault ;-|
He also mentioned a game that he used on his PC where for some reason was using two ports, one gaming and one Internet. He advised that the ping on the Internet port was over 4000ms and he passed this to his IT tech team who studied the game etc and advised why it was slow. Some games like football games may use conventional ports where as some use actual gaming ports which are prioritised.
He provided me with more information which i wanted to hear and answred my query within half an hour, i have been speaking with BT India for the last week and waisted more than 3 hours!
BT, Please bring back BT UK, or make BT India have more experience in Broadband and understand what we are asking!
CG Over An Out -
How to Re Activate expired Broadband talk Account
Hi I've been trying to get my Broadband talk working again after letting it expire due to lack of use. Now I would like to use it again but having trouble getting it sorted out. Phoned BT but they told me to order it on the Broadband talk web site which I can't see any where to do.
Anybody else been in the same situation?
Solved!
Go to Solution.IF you can still see your BBT telephone number on your BT Account at MY BT , and you can remember your password , try going here :
https://service.btbroadbandvoice.bt.com/selfcare/consumerYourAccount
I had not used my BBT for over a year , but was still able to re-activate OK. -
No More Broadband Talk: dumbest marketing decision...
As part of my "upgrade" to BT Infinity my BT Broadband Talk number stopped working.
I knew that the Homehub 5 wouldn't take a plug in 'phone but I figured at least my BT Softphone would keep working. Softphone is what I use when I'm travelling; it's a global "follow me" number. Yes folks, Broadband Talk could find me in China or anywhere else when my laptop was logged in.
No more! Broadband Talk has been terminated.
Not only is this inconvenient as it's the number on all my business cards and email signatures, it's also a double dumb decision by marketing folks.
I used to pay call minutes for using Softphone, even when on another carrier's broadband eg when abroad
I now have to use a free service like Skype or another VoIP provider when at home so BT still carries my voice traffic for no extra revenue
I checked the support pages and found this advice http://bt.custhelp.com/app/answers/detail/a_id/32498/c/346,433,441
So the advice being give out is contradictory.
Looks like marketing folk have been found with one smoking gun and one hole in the foot!You may be able to port the number over to BT Business VOIP, other people have done it, where its business critical.
BT residential T&Cs do not permit business use anyway.
http://business.bt.com/phone-services/voip/
Broadband Talk is being phased out, and existing customers now pay £3.50 a month for the service.
Its not available to new users, or if you upgrade to Infinity.
The link you refer to is for those non-Infinity users, who have the HH3, 4, or 5.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Broadband Talk: Messaging Voicemail- unable to set...
I'm trying to set up the Broadband talk messaging service. I log into my broadband talk account and go to the Calling features option. Choose 'add voicemail to account. Only one option there to select the 'Voicemail - no extra charge'
I do this and everytime I get the message:
'Sorry we are not able to process your request. Please try after some time.'
I have waited not only a few minutes, a few hours and even a few days, still the same message. I have only recently got this set up and was on the phone for about an hour with a very helpful person and we eventually got the talk working after having to totally reset my hub to manufacturing settings and set everything back up again. I'm wondering if it is another glitch somewhere?
Any suggestions or do I need to spend more time to the call centre?Hi SeanT,
Thank you for posting. That does sound really frustrating. I can help you get your voice mail added to your Broadband Talk account. Email [email protected] with your BT account details, along with a link to this thread.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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