Broadcast messaging config

Where in oss can I find the broadcast messaging config guide?
are there seperate guides for client and server configuration.
thanks.
AD

You can find the guides @ service marketplace using the following path.
Log on to OSS
click Downloads
click SAP Installation and upgrades --> industry solutions --> SAP business suite applications ---> SAP CRM --> SAP CRM4.0 --> Interaction center installation guides
Both client and server are in the same guide i guess.
 Julius Pereira

Similar Messages

Broadcast messaging problem

Hi All,
We have broadcast messaging set up on our Web Interaction Centre (CRM 5.0)...
When I send a message I see it straight away on the screen, and if anybody else sends a message I also see it straight away (without having to log off)....
BUT...
No other user can see my messages until they log off the WEBIC and log back on again.. OR if they send a message they cannot see their own messages until they log off and back on again...
I have been through any config I can find and I can't see anything obvious...
Any Ideas ???
Many Thanks in advance
Gary

Hi all,
I had the same problem as you.
The issue was resolved by clearing the Java Cache.
I have proceed as follow :
Start à Control Panel à Java
On the 'General' tab, select the 'Settings' button under the 'Temporary Internet Files'
Then click 'Delete Files...' on the Temporary Files Dialog
Agree to delete all Applications, Applets and log/trace files
Disable the option “Keep temporary files on my computer”
Go to C:\Users\<your user>\AppData\LocalLow\Sun\Java\Deployment\cache and delete all the files.
As the result the BroadcastBar.htm is refreching real time in ICWC.
Hope it was helpful.
Kindest regards,
Elena

F4 lookup for Broadcast Messaging in CRM 5.0

Hi Gurus,
We have Broadcast Messaging configured and working for CRM 5.0, ready to be transported from our Development system through to our QA system for further testing.
However, when using the F4 lookup to add users to a distribution list, if we re-order the list and select a user it selects the user that was in that position before the list was reordered. Has anybody found anything about this bug, because I cannot find anything in the forums or in SAP Notes?
Also, we do not have checkboxes to select users, but have to add them one at a time - I'm not sure if this is poor design or a bug - does anybody know?
Thanks,
Andrew G.

John,
Many thanks for your reply.
I had decided to raise an OSS note for this and they are now looking at it. I have also raised the issue that users have to be added to the distribution lists one at a time, and I believe this is also being looked at as "missing functionality".
I'm surprised nobody else has noticed this.
Thanks again for your reply,
Andrew Griffin.

How to configure Broadcast messaging for IC Webclient profile

Dear all,
How to configure Broadcast messaging for IC Webclient profile. what are the prerequisites for it?
We are not using EP interface for IC Webclient, then where can I find broadcast messaging URL in SAP CRM system.
I have checked for the relevant BSP application, but could not find.
Please help me to configure the scenario successfully, your help will be highly appreciated.
Best regards,
Raghu ram

Hi raghu
In CRM Broad cast messaging application is CRM _BM,
Go to easy access u2013 go to favourites u2013 select add other objects - select BSP Applications- then select CRM_BM Application.
Select that BSP application and test it u2026
`
Regards,
Narsimha

Sending a broadcast message to all the systems in the LAN

Hi,
I am having a standalone java application [client/server]. My application server is running on some system in the LAN.
How can i identify that server ip in my client program?
Is there any possibility for sending broadcast messages to all the other systems on a specific port?
Thanks,
Gupta.

Is there any possibility for sending broadcast messages to all the other systems on a specific port?If you have more than one router/hub these will need to be setup to allow this traffic.

CRM Web IC - Broadcast Messaging

Hi All,
We are trying to implement CRM Web IC - Broadcast Messaging Component to receive messages from supervisors.
Could someone enlighten us How to implement Broadcast Messaging in CRM? Is there any detailed guide that gives details on how to acheive this? What are all the components required to acheive this?
Your help will be highly appreciated.
Thanks and Regards.

Hi Jagdish,
I worked on this task for a previous project, but it was unique as our IC WebClient implementation was not standard and included a industry extension for Services so we only had activated the ABAP stack for IC WebClient and did not utilize the Java stack.
As you know the IC WebClient uses the Java stack primarily for messaging services, which includes Broadcast Messaging since it is a Java based interface. This interface is provided via the ICM (Interaction Center Manager) application offered via the Portal and many will tell you that the Broadcast Messaging component cannot be used as a standalone application, but we provedd this was not the case.
In any event, if you wish to use Broadcast Messaging without ICM or Portal you only need to derive the appropriate URL and activate a service in SICF. I will try and help you from what I remember to get you there.
1. Activate Broadcast Messaging service in transaction SICF
default host --> sap --> bc --> bsp --> sap --> bsp_broadcast
2. Test URL in transaction SE80
The BSP Application for broadcast messaging is bsp_broadcast. Expand the folder Pages with Flow Logic and double-click on cicapplet.htm Then click on the Test icon or F8 key on your keyboard. Please note that the bsp application may or may not launch depending on your particular installation. I assume that your IC WebClient installation has both the ABAP and Java stacks activated.
3. Define URL
If you encounter issues launching the application ensure that your URL is correct. The URL used should look something like the following.
http:// <SAP application server> :port/ <path to business server page>/abapapplet.htm?login_option=supervisor&profile
= <profile name for broadcasting>
Hope this helps.
Gil

SAP CRM - Broadcast Messaging in ICWC

Hi All,
Please help me out how to configure Broadcast Messaging in the Interaction Center Webclient.
Thanks in Advance,
Ramana Rao SVV

Hi Ramana,
check out this thread : CRM Web IC - Broadcast Messaging
Thierry

Problem: Regarding Broadcast Messaging in CRM 4.0 and EP5.0

Hi,
We are trying to configure Webclient in CRM4.0 system and integrating into the portal(EP 5). We did the configuration part of Broadcast Messaging in CRM system and also in portal. But when we tried to access broad casting iview(Realtime Status -> Overiew)
through the portal it is giving error
" com.sap.broadcast.client.DisplayContainer2 notinited. ".
It would be greatful if anyone help me in this problem and will give you full points with immediate effect.
Thanks in advance.
Cheers....
Susan

Hi Emilio,
can you please goto SE38, execute MSSPROCS and display the stored procedure
sap_new_dbcheck?
I've seen one case by now, when the part, that is creating the stored procedure, was commented out: in this case it looks like:
CREATE procedure sap_new_dbcheck(
 @dbname varchar(30),
 @outputfile nvarchar(200)=NULL ) as
begin
 SET NOCOUNT ON
 for testing:
 select @dbname = 'master'
if this applies to you please remove the comment marks in front of the lines (--)
in order that the procedure sap_new_dbcheck is really created again, if you run it in MSSPROCS.
Regards,
Beate

IC Broadcast Messaging not working

Hi SAP Experts,
When we open IC broadcast messaging from IC_MANAGER role we get the following screen :
Any sort of help will be of great help... Thanks in advance..

Hello,
I could see a script error at the left bottom corner of your screenshot. What is that error?
Check if all the SICF services mentioned in Note 1295006 are active.
If you are on EHP3
check the service /default_host/sap/public/bc/bsp is active in SICF.
Regards,
Ashik

Broadcasting Message - Not working

Hi All,
We are trying to use the standard Broadcating messages functionality on IC web - CRM 7.0
But the Agents screen is not showing the broadcast messages even though the message log from IC_MANGER says it's been sent.
Does anyone have experience delaing with this kind of issue ? your quick help would be greatly appreciated.
Thanks,
Siva

Hi Siva,
You are need to add the users to whom you want to broadcast the message from IC_Manager. Can you check if you have added the users?
Hope this helps.
Thanks,
Chandrakant

Broadcast Message to All Phones

Hi
I am wanting to develop a solution to send a message to all IP phones or a selection of IP Phones.
I do not want to use a 3rd party product - I want to write the code myself in c#
I have downloaded the SDK and have the Push2Phone ASP scripts working.
I can send text from a C# web application to a particular IP Address by using the Execute Method.
Is using the Push2Phone example the only method to send to multiple phones?
Create a queue and send to each IP address one after the other an execute command?
Is there a broadcast method to send to all phones? How do you configure this?
The PushToPhone uses the execute method. Is this the correct method one would use to send to 200 phones?
Where is the best documentation for doing what I want. I have done a lot of searching but since I am new to this technology I keep finding information that is not quite relevant to my task. ( a url please ).
I hope someone can answer one or more of my questions.
Cheers
Chris

>Create a queue and send to each IP address one after >the other an execute command?
Yes, that's the way to go. Well, I'd use either a threadpool and send a bunch of requests simultaneously (with authentication, it can take a while before you get a response).
Also keep in mind to use your own authentication page to reduce the load on your CCM and speed up the process.
There is no broadcast message so you have to get all devices via DeviceListX.asp (CCM 3/4.x) or AXL Serviceability (CCM 5.x)

Broadcast message to all online users

Is it possible to write a program/script that will send a broadcast message to all users currently connected to an Instant Messaging server? (including those that are logged-in with the Java IM Client, XMPP client, and/or Convergence) I have looked through all of the documentation and I did not see mention of this anywhere. I am running the following on RHEL5.4:
Detecting Installed Products...
Detecting Installed Patches...
ALTROOT: /
NAME: ""
Product: Instant Messaging 8u2
           Version: 8.2-02.04
           Basedir: /opt/sun/comms/im
           Build Date: 20090903Thanks,
Jim

shjorth wrote:
jbuitt wrote:
Is it possible to write a program/script that will send a broadcast message to all users currently connected to an Instant Messaging server? (including those that are logged-in with the Java IM Client, XMPP client, and/or Convergence) I have looked through all of the documentation and I did not see mention of this anywhere. Theoretically you should be able to use a combination of a dynamic group, the Java IM client Alert functionality to send a message to all users.
=> Alert ACL
http://docs.sun.com/app/docs/doc/819-4412/achdu?a=view
=> Enabling Dynamic Groups
http://docs.sun.com/app/docs/doc/819-2503/6n4po7r3u?a=view
However it appears Convergence ignores the Alert messages -- although they do show up in the Java IM client and XMPP clients (Pidgin 2.5.5). I've logged a new bug for Convergence:
bug #6906237 - "Java IM client alert messages do not display in Convergence"
That being said the Convergence user did receive an email with the Alert contents.
Regards,
Shane.Thanks for the information! I will try it out when I get a chance.
Jim

Send / Broadcast Messages to logged in EP Users

Hi Experts
Any Idea on how can we send / broadcast messages to End EP Users (Logged in).
Requirement is to popup a message by User-Admin in the working screen of all EP Users (Logged in).
Thanks
Prashant

Hi Prashant,
Refer to this
Brodcast messages to logged on users in Portal(Part1)
Thanks
Prashant

[svn] 2934: Update resources/config/messaging-config. xml to reflect the recent changes to throttling code.

Revision: 2934
Author: [email protected]
Date: 2008-08-20 14:47:00 -0700 (Wed, 20 Aug 2008)
Log Message:
Update resources/config/messaging-config.xml to reflect the recent changes to throttling code.
Modified Paths:
blazeds/trunk/resources/config/messaging-config.xml

O.k. Thanks for the clarification. I poked around in my TimeCapsule router's settings (TimeCapsule is an Apple Airport Extreme router with attached hard drive for wireless backup/storage). Unfortunately, it doesn't look like I can disable multicasting with the TimeCapsule. I can change the multicasting 'rate'. Settings are Low, Medium, High. It's currently set to Low.
I did a few web searches, and found an Apple.com article: <http://support.apple.com/kb/HT3789?viewlocale=en_US> which explained how to disable Bonjour Service Advertisements. I believe this is the same thing as 'Multicasting'. The process is a modification of "/System/Library/LaunchDaemons/com.apple.mDNSResponder.plist", and a restart of the Mac is required afterwards.
I'm a bit concerned that disabling multicasting will interfere with my AppleTVs and iTunes music sharing, but I may try it next time I'm up for a computer workout. This task will require editing of system preference files, could require multiple restarts, might interfere with my AppleTVs, could interfere with my iTunes file sharing, doesn't have a documented relationship to my problem.
This is way to difficult for something that should just work. Did you say you had read something about a relationship between this bonjour multicasting and smb connectivity? If it was online could you post the link?
I'm currently able to connect to the drive using NFS, but I have to manually configure that connection each time I reboot (can't get the 'Disk Utility' configured to do it automatically). While it's working with NFS, it's not my preferred connect method (for various reasons).

Is there any mechanism for broadcast messages for every client?

Hi, all
I just wanna to develop such a kind of chatting program. So I just build the communication structure for that. I want to use UDP protocol to send and recieve messages. As we know about that protocol, it does not need connection between server and client, so some packages will be lost. I just used only one DatagramSocket to recieve and send any messages back and forth. And I implemented the client using multithread technique. The problem is that when multiple client sent messages to server, how could server broadcast the specific message to all clients. I am very headache about that. I just used Vector to store diffrent address and port. And when a meesage arrived, I will firstly make ajustment about whether the address and port had been stored, if not, I will add, otherwise I will ignore it. So I think it will be terrible that if thousands of clients connected to the server, how big Vector will be. So I want to know whether the Net package or DatagramSocket provided some kind of mechanism about broadcast messages for every interested client. Thanks. Here is my code below:
ChattingServer.java
* Created on 2005-4-16
* TODO To change the template for this generated file go to
* Window - Preferences - Java - Code Style - Code Templates
// A server that echoes datagrams
import java.net.*;
import java.io.*;
import java.util.*;
* @author Kevin
* TODO To change the template for this generated type comment go to
* Window - Preferences - Java - Code Style - Code Templates
public class ChattingServer {
 static final int INPUT = 1066;
 private byte[] buf = new byte[1000];
 private DatagramPacket dp = new DatagramPacket(buf, buf.length);
 private DatagramSocket socket;
 private Vector addrVector, portVector;
 public ChattingServer() {
 try {
 System.out.println("Chatting Server Started......");
 socket = new DatagramSocket(INPUT);
 System.out.println("The status is: " + socket.getBroadcast());
 addrVector = new Vector();
 portVector = new Vector();
 socket.receive(dp);
 addrVector.addElement(dp.getAddress());
 portVector.addElement(new Integer(dp.getPort()));
 System.out.println("The original size of addrVector: " + addrVector.size());
 System.out.println("The original size of portVector: " + portVector.size());
 String first = Transfer.toString(dp);
 System.out.println(first);
 System.out.println("The info: " + dp.getAddress() + ": " + dp.getPort());
 DatagramPacket echo = Transfer.toDatagram(first, dp.getAddress(), dp.getPort());
 socket.send(echo);
 while(true) {
 socket.receive(dp);
 System.out.println("A message recieved and prepare for broadcasting.....");
 for(int i = 0; i < addrVector.size(); i++){
 if(!((((InetAddress)(addrVector.elementAt(i))).toString() == (dp.getAddress()).toString()) && (((Integer)portVector.elementAt(i)).toString() == (new Integer(dp.getPort())).toString()))) {
 System.out.println("Before adding element");
 System.out.println("(InetAddress)(addrVector.elementAt(i)).toString(): " + ((InetAddress)(addrVector.elementAt(i))).toString() + ", dp.getAddress().toString(): " + (dp.getAddress()).toString());
 System.out.println("(Integer)portVector.elementAt(i).toString(): " + ((Integer)portVector.elementAt(i)).toString() + ", (new Integer(dp.getPort())).toString()" + (new Integer(dp.getPort())).toString());
 addrVector.addElement(dp.getAddress());
 portVector.addElement(new Integer(dp.getPort()));
 String info = dp.getAddress() + ": " + dp.getPort();
 String rcvd = info + ": " + Transfer.toString(dp);
 System.out.println(rcvd);
 System.out.println("The size of addrVector is: " + addrVector.size());
 System.out.println("The size of portVector is: " + portVector.size());
 String echoString = Transfer.toString(dp);
 for(int i = 0; i < addrVector.size(); i++) {
 InetAddress tempAddr = (InetAddress)addrVector.elementAt(i);
 int tempPort = Integer.parseInt(portVector.elementAt(i).toString());
 System.out.println("The port is: " + tempPort);
 echo = Transfer.toDatagram(echoString, tempAddr, tempPort);
 socket.send(echo);
 } catch(SocketException e) {
 System.err.println("Can't open socket");
 System.exit(1);
 } catch(IOException e) {
 System.err.println("Communication error");
 e.printStackTrace();
 public static void main(String[] args) {
 new ChattingServer();
ChattingClient.java
* Created on 2005-4-16
* TODO To change the template for this generated file go to
* Window - Preferences - Java - Code Style - Code Templates
// Tests the ChattingServer by starting multiple clients, each of which sends datagrams.
import java.lang.Thread;
import java.net.*;
import java.io.*;
* @author Kevin
* TODO To change the template for this generated type comment go to
* Window - Preferences - Java - Code Style - Code Templates
class Sender extends Thread {
 private DatagramSocket s;
 private InetAddress hostAddress;
 public Sender(DatagramSocket s) {
 this.s = s;
 try {
 hostAddress = InetAddress.getByName(null);
 } catch(UnknownHostException e) {
 System.err.println("Can not find host");
 System.exit(1);
 System.out.println(" Welcome ChattingDemo..........");
 System.out.println("Please input your name： ");
 public void run() {
 try {
 String strSent;
 BufferedReader rd = new BufferedReader(new InputStreamReader(System.in));
 String name = rd.readLine();
 while(true) {
 System.out.print(name + ": ");
 strSent = rd.readLine();
 if(strSent == "END") break;
 s.send(Transfer.toDatagram(strSent, hostAddress, ChattingServer.INPUT));
 sleep(100);
 System.exit(1);
 } catch(IOException e) {
 } catch(InterruptedException e) {
public class ChattingClient extends Thread {
 private static DatagramSocket s, srv;
 private byte[] buf = new byte[1000];
 private DatagramPacket dp = new DatagramPacket(buf, buf.length);
 public ChattingClient(DatagramSocket s) {
 this.s = s;
 public void run() {
 try {
 while(true) {
 s.receive(dp);
 String rcvd = Transfer.toString(dp);
 System.out.println(rcvd);
 sleep(100);
 } catch(IOException e) {
 e.printStackTrace();
 System.exit(1);
 }catch(InterruptedException e) {
 public static void main(String[] args) {
 try {
 srv = new DatagramSocket();
 } catch(SocketException e) {
 System.err.println("Can not open socket");
 e.printStackTrace();
 System.exit(1);
 new ChattingClient(srv).start();
 new Sender(srv).start();
}

Hello Amir,
ACS used to tie the license to the MAC address of the machine but I believe Cisco removed that in version 5.1 or 5.2 as users were facing with issues if the MAC changed on a virtual machine.
Other Cisco products, such as the ASA, Call Manger, and even ISE are a lot more restrictive when it comes to licensing. However, Cisco in general has many products that are licensed on the "honor system" where you are responsible for reporting and paying for everything that you are using.
Also, I suppose Cisco could audit any companies out there and figure out what the company is using vs what it actually paid for :)
I hope this helps!
Thank you for rating helpful posts!

Broadcast messaging config

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