Broken screen on ipad and Apple Store in the centre of Sydney incredibly rude and unhelpful. Can someone advise what to do, not even a year old!

Bought ipad around 4 months ago and have been using the magnetic cover that also turns into a stand. Sadly it got knocked off the meeting table and has shattered the glass. This has been taken into the Apple store in central Sydney where they were incredibly unhelpful and told us, you have to make an appointment over the internet. Unless we are buying another computer they really don't care. Makes me feel quite ill, especially as we have so many apple products.
Can anyone advise how we get the screen fixed without it costing us the same as it would to buy a new one?

Accidentaly damage is, as you've found out, not covered under warranty. Apple does not repair iPads, but will replace the entire iPad for a flat fee (which is significantly less than the price of a new iPad, though not iconsiderable); see the Repair Pricing section here:
http://www.apple.com/support/ipad/service/faq/
There are independent iPad repair services that may be able to to a repair for less. Do a web search for "ipad repair".
Regards.

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Hi Clinton,
Thanks for your reply. This is what was included and I think per part its not unfair:
Item Number
Description
Price
Amount Due
Customer KBB
661-5868
Display Clamshell, Glossy
£ 188.00
£ 188.00
661-6158
Board, Logic, 2.4 Ghz
£ 315.00
£ 315.00
S1490LL/A
Hardware Repair Labor
£ 24.00
£ 24.00
VAT
£ 105.40
Total
£ 527.00
£ 632.40
It just seems strange that so much has gone wrong with such a young, and expensive machine.
Cheers
anne

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Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
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http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
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ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
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2. Buy and replace screen yourself: iFixit

Broken screen on ipad and Apple Store in the centre of Sydney incredibly rude and unhelpful. Can someone advise what to do, not even a year old!

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