BT Broadbands awful set up service

Hello,
I have a problem both with my broadband and my phoneline so am unsure where to post, but the issues have arisen out of signing up to BT Broadband.
I asked to be switched to BT Broadband in the middle of August, and was told that my switchover date would be around the 5th September. I returned from a holiday on the 7th and plugged in my home hub and nothing worked. I contacted BT and was told that there had 'been some confusion' with my order. This was obvious.
Not only had i been disconnected from Sky broadband, BT had also changed my landline number. I was then told that due to the confusion, I would have to be processed under a new order which would mean i would be without services untill the 16th September. I am wondering why BT were so quick to disconnect me from Broadband with Sky yet were unable to reconnect me to their service.
I have now had to wait till the 16th with no phoneline or broadband and as of yesterday I had no dial tone, and have had my landline number changed again! I have now been told that I will not have broadband untill the 24th September. I have emailed complaints twice only to be told what i already know 'There has been a problem with your order'!
What on earth is the cause of these errors and delays? I am extremely annoyed with the switchover service provided by BT and I am one moment away from cutting my losses and moving back to Sky. I have been without Broadband now for two and a half weeks which is causing major problems as among many other things I have needed to renew car insurance online and am needing to submit several online assignments over the next few days. The fact that complaints have been brushed off is almost as annoying as the delay itself.
I would like a response as to what BT are going to do to rectify this problem or I shall be cancelling my order and encouraging my family to switch away too.

Hi maxwell686,
I'm sorry to hear about the issues with your order, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to look into this for you. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Setting up Service Level in Advanced Pricing

Hi
I would like to know how to set up service items and service levels in OM and use QP to price service levels. Is there a white paper which provides examples.
Thanks
Karthik

By service items/service levels, I assume you refer to things like 1-yr extended warranty, 2-yr extended warranty etc. If so, the answer is No. You can setup independent standard service items for each service level, and then use the GET_CUSTOM_PRICE utility to price these. We have used these in a CTO environment, where they are included in the BOM for the ATO model, and we use a custom pricing engine to derive the service price as a fixed % of the system (configuration) price.

Can I get a replacement iphone set or servicing in Hong Kong for my iphone which is purchased in Singapore?

Can I get a replacement iphone set or servicing in Hong Kong for my iphone which is purchased in Singapore?

Hello Hokk,
After reviewing your post, I have located an article that can help in this situation. It contains helpful information about iPhone service options in various countries:
Apple - Support - Service Answer Center
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Error in testing XML query result set web service

Hi
I was trying to test a XML query result set web service in BW system with tcode wsadmin but getting error like
Cannot download WSDL from http://ibmbtsb02.megacenter.de.ibm.com:8070/sap/bw/xml/soap/queyview?sap-client=001&wsdl=1.1&mode=sap_wsdl: F:\usr\sap\W70\DVEBMGS70\j2ee\cluster\server0\apps\sap.com\com.sap.engine.services.webservices.tool\servlet_jsp\wsnavigator\root\WEB-INF\temp\ws1139464945296\wsdls\wsdlroot.wsdl (The system cannot find the path specified)
I had tried it first time few days ago and was able to test it successfully with the same configuration settings.
Could any one of you please provide any suggestion on this?
Thanks in advance
Sudip

hi
check this links it may help u.
http://help.sap.com/saphelp_nw04/helpdata/en/c3/e3072e65f04445a010847aa970b68b/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/d8/3bfc3f8fc2c542e10000000a1550b0/frameset.htm
Regards,
Manoseelan

[svn:bz-trunk] 10167: Add tests to test the enforce-endpoint-validation system setting in services-config .xml.

Revision: 10167
Author:   [email protected]
Date:     2009-09-11 13:43:18 -0700 (Fri, 11 Sep 2009)
Log Message:
Add tests to test the enforce-endpoint-validation system setting in services-config.xml.
Modified Paths:
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/build.xml
Added Paths:
    blazeds/trunk/qa/apps/qa-regress/WEB-INF/flex/user_classes/qa/CustomNetConnection.as
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/Remoting_NetConnectionTest.mxml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/services-config.xml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/Remoting_NetConnectionTest.mxml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/services-config.xml

Revision: 10167
Author:   [email protected]
Date:     2009-09-11 13:43:18 -0700 (Fri, 11 Sep 2009)
Log Message:
Add tests to test the enforce-endpoint-validation system setting in services-config.xml.
Modified Paths:
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/build.xml
Added Paths:
    blazeds/trunk/qa/apps/qa-regress/WEB-INF/flex/user_classes/qa/CustomNetConnection.as
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/Remoting_NetConnectionTest.mxml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/services-config.xml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/Remoting_NetConnectionTest.mxml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/services-config.xml

Misled when setting up service.

I was told by the rep on the phone when I set up service that 1. the 200.00 dollar termination fee is prorated over time and 2. that if I had to terminate my service due to a move and that new area to which I am moving did not have access to fios, then the termination fee would be waived. The supervisor, Brian, told me today that this is not true and that the terms of the contract are given to me in a recorded message before service is initiated. Nevertheless, I believed that what I was told by the rep on the phone was true. Brian refused pull my recorded telephone messages. He would, however, pull the message of the recording verifying the details of my contract which is useless because this is not where this topic was discussed. I feel I was mislead by the original rep I spoke with when I ordered service and believed at the time that what I was told over the phone was true. Nothing was done to try and resolve this issue. Now I am stuck paying 200.00 dollars and I am responsible for entering into a contract with misleading information. This is an unsatisfactory customer service experience for me, at a time when I really do not need this. I am an RN who is moving to take care of an ill mother. I think this is wrong that you do not do the right thing when people are mislead over the phone. You have lost a customer. Your service is not a good value for me, especially when the customer service is lacking and you do not stand behind what your rep told me over the phone.

I am so sorry to hear about your situation. It is totally not right and not fair. I am a newly wronged Verizon customer, and the Customer Service has been a nightmare for me as well.
Thank you for sharing your story here. It is very important that people speak up about their experiences, both positive and negative. Have you heard about the United Breaks Guitars story? That is what happens when one person stands-up and details their experience with the world (albeit in a more popular forum than Verizon Forums, but still).
(see: http://en.wikipedia.org/wiki/United_Breaks_Guitars)
Hopefully, Verizon will take some sort of remedial action with your case. If not, maybe they will change their policies, or better train their service reps, or hold more employees accountable when they make mistakes. If none of that, maybe people will be turned off of Verizon and choose to get their needs met elsewhere, perhaps by a company that lies less and treats customers better.

Setting up Service desk Management

Hi,
We have EP 6.0 SP14. We want to set up Service Desk Management with solution Manager.
Could any one guide the set up steps.
Thanks in advance
Pradnya

Hi Pradnya,
Here you go as a first step to start
http://help.sap.com/saphelp_nw04/helpdata/en/33/c7f5414e2fc517e10000000a155106/frameset.htm
Cheers!!
::Do not forget to reward points if it helps.

[svn:fx-3.x] 7177: Bug: BLZ-192 - Channel. requestTimeout cannot be set via services-config.xml

Revision: 7177
Author:   [email protected]
Date:     2009-05-21 07:56:59 -0700 (Thu, 21 May 2009)
Log Message:
Bug: BLZ-192 - Channel.requestTimeout cannot be set via services-config.xml
QA: Yes
Doc: Yes
Details: This is only the client side of the fix.
Ticket Links:
    http://bugs.adobe.com/jira/browse/BLZ-192
Modified Paths:
    flex/sdk/branches/3.x/frameworks/projects/rpc/src/mx/messaging/Channel.as

Revision: 7177
Author:   [email protected]
Date:     2009-05-21 07:56:59 -0700 (Thu, 21 May 2009)
Log Message:
Bug: BLZ-192 - Channel.requestTimeout cannot be set via services-config.xml
QA: Yes
Doc: Yes
Details: This is only the client side of the fix.
Ticket Links:
    http://bugs.adobe.com/jira/browse/BLZ-192
Modified Paths:
    flex/sdk/branches/3.x/frameworks/projects/rpc/src/mx/messaging/Channel.as

User setting ( self services from web )

Hi All,
Please help me to get some tables or function modules where the user phone fax nou2019s will store when user update these from user setting ( self services from web ) using transaction BBPUM02?
Thanks in advance

Hi,
Try the table view V_ADDR_USR and table ADRC .
BR,
Deepti.

Dynamically set Analysis Services Connection Manager in a Fooreach loop [SSIS 2008]

I am storing connection strings for "Analysis Services Connection Manager" in a database table and on run time i am fetching them all, storing in an object and iterating through them inside a Foreach loop. Variable gets updated with a new connection
string in each iteration but somehow my "Analysis Services Processing Task" fails with "Invalid Connection String" Error.
Is there any way we can set set Analysis Services Connection Manager Dynamically. I can done this with OLEDB connections and that works. But somehow it's not working for Analysis Services Connection manager. Can anyone please share his/her experience ?
Many thanks
Saadat

See if this helps http://kamakshisuram.wordpress.com/working-with-ssas/ssas-connection-string-dynamically/
The trick is in using a configuration
Arthur My Blog

Setting Up Service

How do I go about setting up service for Comcast Internet for an apartment pre-wired to have it? Any help is appreciated. Thank you!

Hi,
Create a service monitor as previously described and then create a distributed application and add the new service monitor for all servers to a component group. Then set the health rollup to Best state of any member - I think that should work...
Further details around DA's
http://thoughtsonopsmgr.blogspot.co.uk/2011/06/distributed-applications-das-part-ii.html
http://social.technet.microsoft.com/Forums/systemcenter/en-US/9e932038-32c6-4403-8489-1535de4214be/distributed-applications-health-rollup?forum=operationsmanagerauthoring
Hope this helps..

Getting broadband talk set up

hi guys iam wondering if anyone can help me after finally getting my phone and broadband on after 6 weeks since i 1st requested service iam having problems setting up my broadband talk. i have been sent no password to logon, i have tried resetting password and it then asks me for my mothers maiden name which is obviosly no what i gave them and iam stuck. i have tried phoning every number to get this sorted bi jst keep getting told it was posted to me i have received nothing not even my bt email address. the onlything i have received is a bill for the modem. i have tried calling the tech support number but it jst keeps saying its closed and i cant get any further forward. so far iam not impressed with customer service infact its shocking. does anyone know when this tech helpline is open? its says its supposed to be 24hrs. all i want is my password reset so i can use the services. please can someone from bt help me thanks

jst tried it again0800 111 4567 it saying its closed, she says press 1 if this is the number you want tospeak about then it says press 1 for tech which i press. then a message saying "we are really busy at the min and you might have to queue for an answer. then rings twice and says " sorry but the helpdesk your trying to reach is closed"
whats going on why is everything always so difficult with bt i only have a simple question

Very Slow Broadband and Poor Customer Service

Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
I have also been incorrectly charged the £129.99 Engineer Home Improvement Charge as a result of the 2nd engineer visit due to an ‘admin error’. This was refunded to my account following 3 phone calls (one to ask why the money had been credited to my BT bill when I'd specifically asked for it to be returned to my bank account) but it caused me to go overdrawn in the process incurring bank charges.
I have raised 2 complaints, but no-one has contacted me concerning them (now 2 weeks and counting). When I finally lost it and called to cancel the contract I was told that as I was still in my minimum term I would have to pay £208 for the pleasure. My counter argument that for a total 3 months BT have not been providing the service we’re paying for seemed to fall on deaf ears.
I don't run a business, but I'm pretty sure this is not how to do it...
If anyone has any help/advice it would be greatly appreciated.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How to set default services in cc.xml

Hi,
When deploying a repository manager, I can set the default services in a co.xml by setting
<property name="services" value="properties,feedback,layout"/>.
But how can I set the default values for services in cc.xml? I tried
<attribute name="services" type="List" default="properties"/>
but that doesn't take effect.
Help appreciated!
Thanks,
Ray

Hi Martin,
Thanks, it works:) points rewarded.
By the way, if I want to specify the default value of a property of type "
class
" to "Not Set", how should I write the cc.xml? I have this requirement because, by default, the Property Search Manager is
com.sapportals.wcm.repository.manager.generic.search.SimplePropertySearchManager
, which has something wrong in our EP.
In my cc.xml I wrote:
<attribute name="propertysearchmgr.class" type="class" constant="" />
But failed. What should I do?
Thanks,
Ray

Setting up service monitoring on a group of servers, but only alerting when the service is down on all servers

Hey All -
I have the need to monitor one service that exist on 3 servers, but the service only runs on one of the servers at a time, and the servers are not set up as a cluster. Any ideas around how to accomplish this?

Hi,
Create a service monitor as previously described and then create a distributed application and add the new service monitor for all servers to a component group. Then set the health rollup to Best state of any member - I think that should work...
Further details around DA's
http://thoughtsonopsmgr.blogspot.co.uk/2011/06/distributed-applications-das-part-ii.html
http://social.technet.microsoft.com/Forums/systemcenter/en-US/9e932038-32c6-4403-8489-1535de4214be/distributed-applications-health-rollup?forum=operationsmanagerauthoring
Hope this helps..

BT Broadbands awful set up service

Similar Messages

Maybe you are looking for