BT call pricing

Hi, I've had a few very harassing phone calls with BT's Indian call centres, whilst trying to find a few simple answers to some pricing queries I have. Hoping someone can help me on here. Many thanks....
I understand Bt charge 9.58p a minute for a standard daytime residential call & 15.97p set up fee. I've been told that these two prices are always rounded up to the nearest penny & I've been also told they aren't! I've been told that the first minute is charged at 27p as 9.58p + 15.97p = 25.55 + a further rounding of 1.45 to .27p they couldn't explain why, also been told this isn't the case! I'm simply trying to work out how my call charges are arrived at.
As you can see, all very bamboozling, any help would be very gratefully received

Have a read of http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf pages 6 to 8, and see if you can make any sense of it.
So far as I can tell, for normal land-line calls, they round the call up to the next minute.  Then round the VAT-exclusive price up to the nearest penny, then add VAT (which is also rounded up to the nearest penny).

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