BT Complaint - Been complaining since Aug 2011 and...

Question

I took out my BT subscription in June 2011 and and in August 2011 I had to make my 1st complaint about the service. I was told when I was speaking to the sales team that I would get the fastest internet speed for my area, would be able to get up to 60+ TV Channels and that I would be ex dorectory- so far I can get the internet on my mobile faster than BT, I get 30 channels most of which are pizalated and not viewable and Im not ex directory and as a result receive multiple calls a day from companies etc. So in August I rang and spoke to technical support, who said that there was a fault, they would fix it, a week later I rang again saying that this was still an issue, they advised that there was a fault and it would be fixed, another week later and I find myself ringing again to be told that an engineer would come to the house and see what the issue was. He came, he said that there was a fault in the main box outside the property and that he had fixed it. Since then I have rang BT on a nearly weekly basis to be told that there is either a fault or some other rubbish and here we are in Jan and I have just spent the past 4 hours on the phone to 15 different people in a dozen different departments all of which are saying "Im sorry that you are having issues with BT, we will get this sorted today and this will be the last time that you will have to ring BT" I will be honest, and I dont care if this gets my Forum account deleted, BT are bloddy rubbish, by far the most pathetic company and services that I have ever been given by a company. I have been spoken to like Im a piece of S**T treated like im not valued as a customer and still I have to pay my BT bill each month for a service that BT have failed to provide and yet if Im even a day late with a payment they are on my ass like a pit bull but are unable to or are unwilling to fix my issues. SO I have again today logged a formal complaint and have advised that if this issue is not rectified I will take my complaint higher. I have never in my life been made to feel so worthless as I have done dealing with BT, in faxt even whilst writting this Forum, the internet has disconnected 6 times and Im not even using it wirelessly I am hooked up using the Ethernet cable - THis is truely pathetic and BT are treating its customers like S**T. they need to understand that if it wasnt for customers they wouldnt have a business - I really wish Id stayed with Sky (even they are S**T but at least I got a decent service from them. Lets see what Ofcom have to say!!!!!!!!!!!!!!!!!!

Answer 1

Hi radmanuk,
Welcome to the forum.
I can look into this for you, can you send over your details so we can pick this up?
You can find our "Contact us" link by clicking on my username. It's on the top-left hand side of my profile page.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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