BT Critical Help Desk Up-Date problem

Hi There, every day for months now, when I switch on my pc up comes a dialog box in the bottom right-hand corner inviting me to load a critical update for the Help Desk.
Everytime I have tried this, it has begun to load and then when it gets to 89% loaded, up comes another dialog box that states there are 'currently issues'  and the downloading will stop.
My question is: what are the isssues, does anyone else have this problem, and is BT ever going to fix it? Oh, and is there anything I can do to stop this dialig box coming up in the first place?
My systems are working well, there are no issues with my pc- apart from the odd occiasion when Help Desk pops up and tells me I have a problem with my emails, when I don't.
Anyone with any thoughts?
Cheers,
Seawings

Hi welcome to the forums
There are many who post herethat recommend not using the programme ( personal choice ) but from my own observatio ns it does onn sow occasions cause more trouble than it is worth I would
suggest uninstallibg it then trying a fresh reinstall if that does not work then I am afraid there to me is only one choice delete the programme unless you really need it
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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