Help Desk - Project Management Add-on

Background:  We currently offer a third party e-commerce solution for our clients called Four51.   Four51 is integrated into our SAPB1 platform.   We provide comprehensive print managment and marketing fulfillment programs for medium and large sized organizations.  ( We have 20 associates and about 6MM in sales - size perspective )   
1st Problem:  In support of about 100 e-commerce sites for our end clients we receive multiple help desk request daily.   We have found the B1 core does not quite fit the need to track help desk service request etc....
2nd Problem:  In addition to the help desk service ticket issue....we also have a scheduling requirement for our ebusiness group. Example:  we have 4 site builds....I need to be able to track the estimated FTE hours to build 4 sites and then benchmark against project completed and actual FTE hours deployed.
Sought solution:   Is there a SAPB1 Add-on that will handle help desk service request...and project scheduling....integrated of course to my Business Partner data in B1.....and provide reporting etc....
If there is not an Add-on is there a software solution that is recommended.   Any recommendations or information would be very helpful.

The customers might benefit from using salesforce.com and using the netweaver integration which works with 2007 SP1 and 8.8.
Also you can suggest that they use SAP by-design if available in your market as it tends to be a very modular version of All-in-One with some nifty features and lots of flexiblity.

Similar Messages

  • Project Management Add-on  for SAP Business One.

    Dear All,
    I am looking for a project management  add-on for SAP Business One that can be used  by any company in services sector or an NGO to manage their projects.
    Thanks

    Hi,
    We have a addon for Project Management in phase of certification for SAP Store.
    For further informations please send e-mail [email protected]
    Regards,

  • In Need of Project Management Add-On

    Hi Friends,
    I am searching for an SAP Business One Project Management Add-On, do you know of any partners or independent vendors I can procure it from.Please drop me the web address or contact details,I will really appreciate it.
    Kind Regards
    Chike

    Hi,
    I think.  there are two addons.
    MARIProjekt from Maringo (http://www.maringo.de
    Coresuite management from Coresuite (http://www.coresuite.ch).
    Also chk  this website:
    www.enprise.com
    Another link:
    https://websmp208.sap-ag.de/~sapidb/011000358700004044122006E/
    Regards
    CSM Reddy

  • Service Ticket - Project Management Add-on

    Background: We currently offer a third party e-commerce solution for our clients called Four51. Four51 is integrated into our SAPB1 platform. We provide comprehensive print managment and marketing fulfillment programs for medium and large sized organizations. ( We have 20 associates and about 6MM in sales - size perspective )
    1st Problem: In support of about 100 e-commerce sites for our end clients we receive multiple help desk request daily. We have found the B1 core does not quite fit the need to track help desk service request etc....
    2nd Problem: In addition to the help desk service ticket issue....we also have a scheduling requirement for our ebusiness group. Example: we have 4 site builds....I need to be able to track the estimated FTE hours to build 4 sites and then benchmark against project completed and actual FTE hours deployed.
    Sought solution: Is there a SAPB1 Add-on that will handle help desk service request...and project scheduling....integrated of course to my Business Partner data in B1.....and provide reporting etc....
    If there is not an Add-on is there a software solution that is recommended. Any recommendations or information would be very helpful.

    Hello Dan,
    have a look at the ProjectManagement-Addon Solution from german partner MARINGO. (www.maringo.de)
    They have a quite good ProjectManagement Solution and you get an Online Ticket Tool integrated.
    ralf

  • Grant access to help desk users to add members to distribution and security groups

    Hello,
    I am trying to create a set of help desk users that has full access to add or remove members from distribution and security groups as well as update users.  We want it to bypass owner approval and essentially allow this group to add or remove members
    in the FIM Portal and flow it down to ADS.
    This obviously works fine if one is a member of the Administrators set, but we want a second tier of power users with limitied rights compared to FIM Admins.  We have added the help desk team to the  Security Group Users and Group Users set as
    well as MPR "Security group management: Users can read selected attributes of group resources".
    The help desk users can update users in the Portal with no issue.  The can search groups with no issue but when they try to add members to a group they get the error "Access Denied".
    Any help is greatly appreciated.
    Thanks!

    I'm having very similar problem - I have users with delegated right to modify group membership only. User can add someone to group and it works fine, but when the same user is trying to remove and user from a group (even if this is the same user
    which was added a minute ago) he gets Access Denied:
    The
    request included members which the requestor is not authorized
    to add and/or remove from this group."
    It is caused by default MPR:
    Group management workflow: Validate requestor on remove member
    Question is how this activity validates this request - any insight?

  • Allow help desk to manage open files on file server

    I am looking to delegate the ability to manage open files to our help desk users.  They are getting an increasing number of calls from users asking about files and who has them open, or to force close them..etc.
    The help desk users are not admins on our file server, therefore do not have access to RDP to the file server.  I was hoping they could do it from computer management RSAT tools on their local machine.  I just don't know how to allow them to do
    it.
    Thanks
    sb

    Hello,
    Since they are not able to RDP the FS then they should need to access files using shared folders.
    For that, you will need to share the root folder where your files are. Please give Full Control permission on it. Here, to manage their permissions, you can grant them what you want using NTFS permissions.
    Note that NTFS and Share permissions are combined and the user will be have the minimum of privileges when he access the folder as a share. For that, I recommended using FC permission on the shared folder to avoid additional management tasks.
    This
    posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   
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  • Project Management Add-on

    Hi
    One my client is looking for a Project Management solution ,is there any add-on for this? He is a real estate developer.

    Hi,
    Enprise job costing is one of a project management solution. you could write to them and find out more in this website:
    www.enprise.com
    Another link is as follows:
    https://websmp208.sap-ag.de/~sapidb/011000358700004044122006E/
    but you must have valid S-id and password.
    Rgds,

  • Help with Project Management setup from very basics...

    hi all!
    i am new to e-business suite and now i have installed vision demo database successfully on a Quad Core with 320 GB hard and 4 GB ram...now i need help to setup Project Management (PM) module for a hypothetical construction company with the required functionalities (just limited functionalities and Not complete functionalities as in EBS).i need help in setting up Project Management module from the very basics...so can you help me out in this...thanks in anticipation

    Hi,
    Please post only once (do not post same thread across multiple forums).
    help with Financials setup from very basics...
    Re: help with Financials setup from very basics...
    Regards,
    Hussein

  • Help with project management, please?

    Hello all!
    It's been about a year since I've last visited this forum and I'm lost .. the format must have changed?
    Here's what I'm trying to remember (it was a simple task)
    I have a project that I would like to break into smaller segments for the sake of managing it.
    I recall having selected a portion of my project and either rendering it or exporting it to a file.
    There was also some "switch" that should be selected to maintain maximum resolution and no
    compression.
    When several portions are rendered/exported in this fashion, it becomes an easier task to
    pull the pieces into back into a time line for the sake a rendering the completed work to
    be burned onto a DVD.
    Does anyone remember how this process was done?  Was it "Render"?  "Export"?  What
    was the selection that maintains the hi-resolution?
    (I’m using Premiere Elements)
    Thank you!
    --Tom Nickel

    Hunt,
    Thank you copiously for the information!
    I had
    done this before, but I've forgotten how!
    Thanks again,
    --Tom Nickel
    Tom,
     
    Welcome to the "new & improved" Adobe forum. Don't
    worry, I've been around
    these for many more years, than my
    Profile indicates, and still cannot
    find my way around this new
    one.
     
    Now, the process that you
    describe is to create "mini-Projects," edit them
    >
    completely, and then Export to DV-AVI Type II files w/ 48KHz 16-bit
    PCM/WAV Audio. These can then be Imported into "master
    Project," and
    assembled into a final.
    >
     
    Just do your full editing, as things like
    Transitions will be part of the
    these DV-AVI's and to get rid
    of them, is a lot of work.
     
    Good luck,
     
    Hunt
    >

  • One of the folders of Robo Help Project Manager is listed twice in Windows Explorer.

    Hello Everybody,
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    Since my RH project is attached to Visual Source Safe (VSS), the same structure is mirroring in VSS.

    Hi there
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    Click here for Adobe Authorized Captivate and RoboHelp HTML Training
    Click here for the SorcerStone Blog
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  • Solution Manager help-desk VAR setup

    I am setting up help desk in Solution Manager 4.0
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    Could my RFC connection be the problem?
    Thank you SAP Master.

    Hi,
    /people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
    hope this helps you bit..
    Praveen

  • Help with J2EE Project Management

    Hi,
    We are about to begin a large J2EE project and are wondering if anyone could help with the following questions:
    1. Given the division of labor on J2EE projects (JSP developers, EJB developers, application deployers, etc...), what are "best practices" for building a team and ensuring that they communicate well after the design phase? How will the left arm know what the right arm is doing?
    2. What documentation should be produced during the design phase to give to the developers? Will this allow them to go off and develop independently of each other?
    3. Is there a "best practices" document anywhere on J2EE project management?
    Thanks in advance!!

    Hi,
    I feel any project to start with should have a prior planning,that too particularly for Object oriented programming projects,I feel UML is the best tool for entire process.I think rational software has got lot of Project Management Tools(PMT) and products at all stages.Please go through the rational.com site and hope you could find some info.I feel the answer to your second question is partly 'yes' and partly 'no'.The modules that you can split it up which have got some independent attributes,but it should not be too much in your project,then it affects the work matrix/There should be a optimal process to decide and that you can yourself formulate depending on the time frame,either way the last step of build or integration is not flexible enough that you should mind,modular flexibility can be there but the integration stage you are tied with a fixed process.So plan accordingly using a PMT tool for any project that matters and all the best.Bye
    Hari

  • How to add Project manager Name on CJ03 screenlayout?

    Right now I am able to see only the project manager ID. How can I add one field which will display the manager name on the screenlayout of CJ03?
    Thanks
    Ruchika

    Hi Ruchika,
    You need to implement Screen Exit in the standard SAP program. The program for CJ03 transaction is 'SAPLCJWB'.
    Follow these instructions to Find the Exit and Implement a new field.
    http://wiki.ittoolbox.com/index.php/Implement_a_screen_exit_to_a_standard_SAP_transaction

  • I in need of oracle project costing,project billing and project management setup documents? can you please help me.

    I am in need of project costing and project billing and project management setup documents with screen shoot? Can anyone help me?

    I have no clue about recovering the info, but when you say you save you should always use Save As. That clears unneeded info from the file. With the file size you have, that may be an important need.

  • "unexpected error" when w export a film from Adobe CS6 Project manager? Help?

    When trying to copy over a production via Project manager to another drive the system seems to be exporting the media etc and at the very end it says "Unexpected Error. Save yoru file and retry." We've done this several times and been on the phone with tech support for eleven hours and no joy.
    Anyone have any ideas? We are on 6.01 and this is still a buggy program.

    Yes,
    I am producing TV shows for FOX TV in LA. We completed editing a 30 minute special for local broadcast. We need to get the piece off of our machine in the contract studio and over to sound so that we can do a sound EQ. I am using the following process.
    Project Manager> Source is the film sequence with a small animation piece> Collect files and copy to a new location (our esternal media/show drive) Includes all files The project size is 125 GB. and resulting project size calculates at 125 Gb.
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    We have deadline to meet and this is not helping. If we can;t do this here we will recut the show in FCP on the MAC. I prefer Premiere but at least FCP works.
    Please advise and thank you.

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