BT Customer Service - What a nightmare!!!

Is it possible to sort out problems with BT customer service in writing? Email, postal address? After spending hours on end hanging in queues, talking to customer service people for ages only to be transferred to another department to repeat exact same things, to be put on hold while they check things, to be told that someone from another department will call tomorrow between 7-8pm ... Miss the call and start all over again. I absolutely do not wish to do this again, there must be another way of conacting BT customer service (Customer Options team I believe is the one that has authority to deal with problems)?
Sequence of events:
- We had broadband with Plusnet and BT line, decided to move broadband to BT so it's all on one bill and have BT sports as a bonus
- Placed order for Broadband and Weekend Calls on 07/01
- Received confirmation email asking for MAC
- Provided MAC, got email on 15/01 saying broadband is active, a week earlier than expected
- Around 20/01 it became obvious the broadband was not active with BT, was still with Plusnet
- Spent next 2 weeks in endless phone calls and chats with BT trying to establish what was going on, must have spoken to 10 different people in all departments, looking for technical faults and checking settings. Eventually someone was able to find out the broadband order hadn't gone through properly
- Received email on 04/02 that the broadband service (that was never activated) was stopped, we were advised we needed to call and place a new order
- By that time to be frank I've had enough of dealing with BT, no longer wanted the package and my MAC had expired
- Sent a recorded letter to request that call part of the package is also cancelled thinking the broadband is already cancelled
- Received an inflated bill that not only charged me for the package BT never provided but also £30.00 cessation charge for the broadband we never got!
- Had a chat online to find out we are still on the broadband/weekend call package even though we haven't got broadband with BT
If you can't make any sense of the above I don't blame you. BT seem to be operating in the world of absurdity.
So now what, help me with this please, what to do next? I am charged for a package I don't have (and was told it hadn't gone through). I owe a cessation charge for the broadband that was stopped (it was never active to start with and none of this my fault so why the charge?!) but the broadband is still on my package. I would like to sort this out without spending hours on the phone to the the absurd entity that is BT customer service, being transferred from person to person repeating the same things again and again and getting nowhere. I wish to communicate in writing. Is there an email address / postal address that I can write to and actually receive a response and have all these issues sorted out?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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"Customer Service" What?!#@

Verizon Customer "Service" is a joke. I had explain to a "service rep" that I would be traviling to Canada for six months and need to add international plan. To my surprise I was told I was not able to have that feature due to the type of phone I have, iPhone 4s. Then a few weeks later I was told I had to wait 3 months before I could add it due to "contractual obligations". SO I waited, still using my phone while in Canada, paid the bill on time. 3 months pass I go on line to add international plan, still unable to do so. I call was told I could not add this feature do to the phone I have. I spoke with serveral friends who do not work for Verizon and was told I could. If I can be charged for roming I can have a international plan. I called back a few weeks later and hundreds of dollars due and finally got someone who explained to me what needed to be done and within minites I got an international plan. I was told I would get a $175 credit for the confusion but they could not retro the plan from the date I requested months ago. So I set and wait for the credit to be issued... nothing. So now I have a $700 dollar bill, because the plan I was given did not cover what I needed. WHAT?! I call to cancel this service and I get no one to try to resolve the issue just why the can't, not authorized, requested a manager, sat for 15 min waiting. WHAT CUSTOMER SERVICE... THANKS VERIZEON

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Customer service, what do you think?

A couple of weeks ago residents in my village started experiencing problems using their telephones. The fault, which was intermittent, caused the exchange to return dial tone, following the dialling of a number. Dropping the connection and redialling resulted in the connection being made, but this was very often only after a few attempts.
I contacted BT Retail (BTR) and after enduring numerous line tests etc I was informed that as the fault was in the exchange and that I had to report the problem to Open Reach (OR) on 0800-023-2023. After being passed from department to department, I was eventually told categorically that OR could not accept fault reports from customers and that I had to report it to BT Retail (BTR), who would then raise a fault with OR.
I called BTR, again, and after more line tests a fault was raised with OR. It was then 'reported' by BT that the fault had been cleared, although it hadn't been as the problem persisted. After more line tests etc. an engineer rang me to say that he was on route to the exchange and would ring me from there, needless to say he didn't. I then received a text saying that the fault had been cleared.
As said the fault is intermittent, it is only apparent if the faulty piece of exchange equipment is allocated to a customer, when they try to make a call. Therefore if you are lucky you might not experience the problem for perhaps a couple of days.
The problem however, did manifest itself again so I rang 150 again and was connected to the BT 'faults' department. I gave the reference VOL012-********** and was told that the fault had been cleared and closed. I was then requested to provide an description of the fault and there then followed long periods on hold, whilst records were checked and advice sought. At the end of all this another line test was insisted upon, which unsurprisingly was passed. The confusion however continued, and I was informed that an engineer would have to be be sent out to my property and that a charge of £120 would be made, if it transpired that no fault was found.
More discussion took place until it became obvious that the young lady I was speaking with had not understood anything that had been discussed. At this point I asked to speak with a manager and after another long period on hold I was informed that all the managers were on the telephone and that one would call me back within two hours. Later I was rung by Gareth (0800-028-5085, who informed me that in fact, the engineer who attended the exchange could not find a fault with the equipment and that was why, without any recourse to me, the fault had been closed.
Gareth asked me to use another telephone to undertake more tests and promised he would ring me in the morning. I did as requested and dialled '150' repeatedly for 10 minutes. The results were as expected, either ringing tone was received, or dial tone was returned, producingd a random pattern depending on whether the faulty piece of equipment was allocated, or not. If more digits were then dialled, following dropping back to dial tone, they had no effect, however after 20 seconds an announcement saying "Please hang up and try again", was received. I also contacted several friend to confirm that they were still experiencing the problem and they confirmed that they were..
Gareth rang again today and insisted that as no fault had been found at the exchange he could not raise the fault again without sending an engineer to my home. He stated that if no fault was found I would have to pay £120 and that if I didn't agree to this there was no way he could proceed. I refused to agree to my being charged £120 as I've been incorrectly charged in the past, when 2 engineers were sent to fix the same fault on the same day and the second reported it as fault not found. It took me a lot of time and effort to get the money refunded.
Of course I could be wrong, but I strongly suspect that the OR engineer did not conduct a series of conclusive tests, or perhaps just pulled out each card and reinserted it, possible 'temporarily' clearing an intermittent contact on the card, or backplane and as he was unable to locate the fault he reported it as Fault Not Found.
The problem is incidentally a repeat of exactly the same exchange fault, that occured in June last year. It is impossible to believe that the same problem, which was cleared last year and now after 7 months, has reappeared and is causing exactly the same problem can necessitate an engineer visit to my home before it can be raised again with OR. I reiterate, this problem is being experienced by other customers connected to the our telephone exchange, therefore logic must indicate the problem is due to a fault in the exchange common equipment.
Lets get this straight, I'm attempting to assist BT by helping them resolve a problem, that is being experienced by many customers on the Hassocks telephone exchange. I did not expect to have to devote hours of my time, or be subjected to the Spanish Inquisition to do this. Quite why BT is incapable of rectifying a reported fault in its exchange, without making the threat of charging £120, if they can't find it, is beyond belief.
Solved!
Go to Solution.

Hi Lines_man
Thanks for the response.
Since deregulation BT has become even more disfunctional, it was always the only communications company that couldn't communicate internally. I recall the line "Left hand? I didn't know we had a left hand" being used on many occasions.
You say that the exchange equipment is maintained by BT Operate.... I can't find a group business called BT Operate.
so I'm assuming it to be an abbreviation for 'BT Technology, Service & Operations', headed up by Clive Selley who oversees Openreach, Wholesale and Consumer amongst many other businesses.
I'm convinced that most of BT's customers see BT as an entity and therefore contact BT expecting it to be capable of resolving a BT problem. However the only customer access is via Retail i.e.150 or 151, where the staff speak a different language to most of us. Please do not for a minute thing I'm being racist, it's simply a fact that there is a language barrier and this reduces the effectiveness of understanding a problem and its resolution.
Regarding the current problem, BT have insisted that they carry out repeated line tests to establish that there isn't a line fault, before they can raise the fault with whichever department deals with exchange maintenance. The history of the disjointed faulting process is recorded in my original post.
The exchange engineer found no fault, it is intermittant, and the fault was closed. Now they say they can't reissue it without an engineer visit to my home, with the threat that if no fault is found I will be charged £130. Forum moderator Neil has arranged for an engineer to visit tomorrow and has stated that no charge will be raised no matter what the result of the visit, but BT can't resist reiterating the threat, as you will see in today's text message:
"Hello, BT here. We're sending you an engineer on Thursday 12/02/2015 between 1pm and 6pm. Our tests are showing an internal problem so please make sure you've checked your equipment by following the instructions here www.bt.com/faults or click on this link for a video http://www.bt.com/wiring You can also call 08000285705 or look near the front of your BT telephone book for instructions, the page is entitled Faults, Repairs and Reporting. If you have found the fault on your own equipment, reply to this text with the word CANCEL and we will cancel the engineer for you, we check messages between 8am-9pm daily. Remember if the problem isn't with BT equipment, there will be a charge of 129.99 GBP. Thanks"
So after numerous line tests, all having resulted in there being no fault, one has suddenly appeared on my equipment, today.
Not withstanding any of this, the problem, as stated, is one of dialling a number and the exchange equipment dropping back to dial tone. I have just dialled '150' 4 times resulting in two ring tones and 2 drop-back to dial tone. I have tried with different telephones and the problem can easily be replicated on friends and neighbour's telephones, therefore logically it cant be associated with my equipment.
I'm really trying very hard to help BT, to help its customers, but they are incapable of dealing with the problem.
Cheers Noel

Re: BT - Customer Service - What service???

I had a query on my phone bill so tried to resolve it via the chatline last night. My query was why I had been charged for two calls to a number, yet the third (in line with my contract) was free. The help was less than adequate. The first response was that it was because it was an International call. It was not. The second response was that it was a mobile number. It was not. Then 'There were only two calls' - 'No, there were three. The times, dates and durations were....'
The ridiculousness of the responses made me both laugh and despondent at the level of ineptitude. The great irony of it was that the number in question was the BT Sales number. Having failed to get anything approaching a sensible response, I dialled said number, confirming that this call was indeed free under the terms of my contract and the helpful chap in Falkirk confirmed that it was not (yet) an international number and resolved to help sort out my issue.
I have found the Chatline help oth useful and exasperatingly incompetent. This is obviously down to inadequate levels of training and supervision to ensure that staff know what they are saying on BT's behalf.

I had a query on my phone bill so tried to resolve it via the chatline last night. My query was why I had been charged for two calls to a number, yet the third (in line with my contract) was free. The help was less than adequate. The first response was that it was because it was an International call. It was not. The second response was that it was a mobile number. It was not. Then 'There were only two calls' - 'No, there were three. The times, dates and durations were....'
The ridiculousness of the responses made me both laugh and despondent at the level of ineptitude. The great irony of it was that the number in question was the BT Sales number. Having failed to get anything approaching a sensible response, I dialled said number, confirming that this call was indeed free under the terms of my contract and the helpful chap in Falkirk confirmed that it was not (yet) an international number and resolved to help sort out my issue.
I have found the Chatline help oth useful and exasperatingly incompetent. This is obviously down to inadequate levels of training and supervision to ensure that staff know what they are saying on BT's behalf.

What is the use of custom service in doe?

Dear Experts,
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Hi Asok,
Custom Services are services which are implemented by application developer or consultant during design time and plugged into SAP standard software to perform specific task.
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Apple Customer Service - Where can you find it?

Why can't you contact Apple support, the automated system ask a question then automatically gives you a bogus high call volume and hangs up on you. Frustrated, On the 12th I stayed up most of the night to pre-order, at 3am on the morning of the 12th the website was not available, I ordered a 6plus around 9:00am. The conformation said 1 to 2 week delivery, and I spent $1,000.00 for the 6 plus, when I went back to check the order status it now says 3 to 4 week delivery. Then I tried to contact Apple Customer Service "what a Joke" to see if I could expedite shipping, it is impossible to get someone to actually talk to you, when you follow the instructions of the voice automated system and provide the answers the system ask, it then says call volume is to high, I have done this three days in a row, and get the same message regardless the time of day. I ordered the 6 plus because my corporate team asked if they can switch from the droids. If this is what Apple calls Customer Service, I will think twice about ordering X,XXX plus phones. What happen to Apple, they use to be service oriented. If you can't speak to someone about issues, and needs, then the phrase CSR Customer Service is invalid, and does not exist my world. If I treated my customers this way, I would lose $500mm in business. What a hype, take the order, then change delivery several days later.

Did you call the 1 800 MY APPLE number? Or try chat on the Apple store site?
https://secure2.store.apple.com/us/sign_in/order?c=aHR0cHM6Ly9zZWN1cmUyLnN0b3JlL mFwcGxlLmNvbS91cy9hY2NvdW50L2hvbWV8MWFvc…
Other than this, there isn't anything your fellow users here can help you with unfortunately.

Why have apple or itunes stop use iTunes Store Customer Service

why have apple or itunes stop use itunes store customer service
i have some qustions about itunes and itunes store and im uset to mail to them but now i cant find itunes store customer service what happen to it?

Click the Support tab above, then the Get Started link in the Contact Apple Support area and follow the on-screen directions, making the selections as appropriate.
Regards.

What a dumb customer service!!!! and where the heck is my payment?!!!!!!!!!!!!!!!!!!!!!!

I am so furious right now to the point my whole body is shaking and I feel dizzy!
I've been mailing out the check for $55 every month on 1st or 2nd of each month for past 2, 3 years now.
I don't get statements in mail, so I typed one page with the accountholder's name, address, account number and payment address. This check for $55 is issued by my work, so what I do every month is that as soon as I receive the check, I print out this little page with all the information, I staple the check to the page and mail out to the payment address listed under Contact Us on Verizon wireless website.
My due date is 21st of each month. As I mentioned above, I mail out the check either on 1st or 2nd of each month, which means the check should be arrived, processed, cleared from the bank, and credited to my account before my due date.
I don't have the entire record, but I can see the payment history for past 12 month from my verizon wireless online and this check for $55, although I've been mailng out on a very regular basis, it has been posted to my account very irregularly.
Sometimes, it gets credited to my account before the 10th. Sometimes, it gets credited sometime before my due date. Sometimes, it gets credited way after my due date. Sometimes, it gets cleared from the bank, but doesn't even get credited to my account. Every month, I have to closely monitor whether this month's check has been cleared and credited for this account.
If this happens to many accountholders, I would not be this frustrated.
I have a coworker who gets the same check from the work and mail out on the same day to VERIZON WIRELESS. Okay? Mark this. Same amount of check issued by the same bank goes to the same payment address by mail (same postal service). Difference? Her due date is 11th and mine is 21st. Another difference? Her payment gets credited in few days and well before her due date. Mine takes forever and ever and sometimes lands on a wrong account.
I called the customer service today to see where my check is and why it has not been cleared yet. The customer service, Jose, was so rude and raising his voice saying that it might have been the post office at fault. And then, he was asking if I wrote a wrong address or anything. Hello~ I TYPED the freaking payment address and my account number and saved in my computer. You've been getting my check with no problem for the past 2, 3 years now, so I'M SO SURE THAT IT'S NOT THE POST OFFICE WHO'S AT FAULT!!!! On top of it, I'm not calling to figure out whom to blame.
Then, I talked to the supervisor, Eric. Hey, if you are the supervisor, you should be able to give me more than the same lame lines that JOSE was giving me. Don't say that I've been mailing my check to the lockbox and you don't have the contact number. I've been sending my check to the freaking lousy lockbox and so have my coworker. She doesn't have the same problem that I have. Even if the lockbox doesn't have the contact number and a live person in, there is the department in which they process the payment, right? You should contact them to figure something out! You should provide a CUSTOMER SERVICE. What part of CUSTOMER SERVICE don't you get as a SUPERVISOR? I am YOUR CUSTOMER! and I, the CUSTOMER, hereby request a SERVICE that I am entitled to!
What did you just say? SUPPRESSING the late charges? Hey, Eric, Look!. I mailed out the check on 1st of August! I'm sure it doesn't take more than three days to be delivered from Los Angeles to Dallas. When I mailed out the check even before you generated my bill, how dare you to even mention the LATE CHARGE? It is NOT my ****** problem that you have a lousy system to process the check. You better fix the **bleep** problem.
You'd better keep your word and call me back with answers to all the questions (about irregular postings to my account, what's been causing the delay, etc) by TUESDAY.
What? Suppressing the late charges is all you can do for me? I just wasted my 40 minutes holding the call, and not getting all the answers I wanted, and dealing with non-sense ridiculous customer service and that's all you can do? You should waive my payment. You should give me like 1000 min credit.
I've been using the Verizon Wireless for almost 5 years and I'm seriously disappointed at the level of customer service you provided and the way you are handling this matter and not providing a good reason why you are messing up with my payment.

I can understand that the situation is infuriating, but the anger is misplaced. To start, it is very bad practice to not have a direct way to view whether the check you are sending had been cashed. While it gives the appearance of being convenient, you are setting yourself up for a nightmare when you do not, first, deposit the funds and issue your own method of payment. Secondly, the fact that it was not applied to the account does not necessarily mean that Verizon Wireless is at fault. You cannot determine this absolutely until you confirm that the check had been cashed by VZW, which, again, is going to be difficult to impossible because you are sending a check from a third party. The likelihood that it was lost in the mail should not seem shockingly preposterous. Matter of fact, people use this excuse because it is a very plausible scenario. It is essential to know whether the check was cashed by VZW, if it was, then they can go through the steps to find it; if, however, it was not, then it is something you will want to get reissued.
My advice is to follow the approach listed above, but, more so, eliminate the overly emotional reactions so that the matter can be addressed in a logical way.

IPhone 5 and Verizon customer Service Nightmare Please help!

I need help with Verizon customer service. I would like to know if I am being unreasonable. Here is my story. I ordered an iPhone 5 from apple to add to my Verizon account. This will be my fourth line of service with Verizon. I spend over 200 dollars a month with Verizon. I ordered the iPhone on the first day it was available to order. I received my iPhone on Tuesday 9/25/12. The nightmare begins. I call Verizon customer service to activate service. I get bounced from department to department because they are unable to activate my phone. This goes on for about an hour. I then get to a nice young lady that was very friendly and worked hard to try to help me. We spend for hours on the phone speaking to all of her different departments and even calling apple care and apple directly. The problem is Verizon set my new line of service to start in the middle of October. After about 4-5 hours on hold with customer service I am told they can't activate my new phone until the middle of October because when the order was placed they set up my activation date wrong. They went on to tell me they could do nothing more and transferred me to apple as they said only apple can fix the problem. I spend the next two hours on the phone with apple. Apple class all their tech support and calls Verizon back and explains my phone is a working phone and Verizon is the one providing the service so this is definitely a Verizon issue. I am advised by apple that I need to call Verizon back to fix. At this point Verizon is closed as I have been on hold with reps past closing time. I call back to Verizon and get a really helpful customer service rep the next day. Spend two hours on hold with him and he gets my service turned on. He states they should have been able to help me with this yesterday and apologized to me. He advised I would have to call back the next day to change my phone numbers around. Total time invested today 2 hours. Total time invested so far over 8 hours. I call back the next day to get my numbers moved around. Takes about an hour. When we are done I ask if I can get a credit on my next bill for having to spend over 8 hours on the phone to fix Verizon's mistake. I am transferred to a very condescending manager who laughs at me and tells me in essence they don't care about my time. He offers me one day of service credit. I advise him this is unacceptable. He gives me an analogy that this is like me getting my electric turned off for not paying and then wanting a credit for the time it took to turn back on. He even laughed at me on the phone and told me he wasn't going to do anything. When I asked to speak to a higher up manager I was told no. My question is who do I advise to get this rectified, and is it unreasonable to expect a credit when I spent over 8 hours on the phone with Verizon to correct their mistake? Pleas help!

Yes, don't feel it is as black&white as other posters here, but it is impractical.
What is the value of your time for example? If you are not self-employed, were you still being paid during these 8 hours. A court would consider actual economic loss, did you lose money during these 8 hours? And do you/your employer pay customers in similar situations? In my experience, you get credit based on the service (e.g. the 1 day credit) rather than being paid for your time.
And on the flip side, if I call up Verizon complaining that my phone doesn't work, and it turns out that I had forgot to charge it, do you want to be billed for the rep's time when it was your mistake? (Of course, wireline DOES do this, if Verizon dispatches a repair tech and the fault is inside your house etc (without a wiring contract) you do get charged)
Certainly the one day credit is the minimum they should provide. As others have said, your real recourse is to return the phone.

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I have spent four days, hours each day attempting to upgrade to a new phone and service plan, both online and on the phone with zero success. I give up. First I spend three days attempting to "design" a new Moto X. After wrestling with this constantly malfunctioning web page I finally get phone configured as I like. Then spend hours making numerous failed attempts to checkout with new phone per repeated error of inability to "locate" account. This after I've logged into my account and seeing my account info on screen while still repeatedly unable to complete checkout because "account can't be located."
Gave up and decided to upgrade via phone customer service. Spend hours on the phone...on hold numerous times and required to give account information over and over again. Customer sales agent is unable to configure phone as I wanted it...as I had done on the website...doesn't even understand the options for customizing that are available as I'm trying to communicate how I want the phone configured. Finally I'm resigned to getting the phone sort of like I wanted it minus a few options because the sales agent doesn't know or understand the options available per "designing" the phone as you want it like the website offers. After spending an hour with sales agent I'm informed that due to technical difficulties she can't process order and will call me back in fifteen minutes to complete order. That was four hours ago. Pretty sure I won't ever get the call back. I was also given a ridiculous series of hoops I'm supposed to jump through for the sale / upgrade. Sales agent says she's going to give me an 800 number to call. Then I have to call and authorize an email to myself so they can send me a code I need to input on the website to order my phone. I thought that's what I was doing with her for the last two hours. She never gives me the 800 number as this is when I got the technical difficulties line and the promise of a call back in 15 minutes. Still waiting! What a ridiculous bunch of crap for a customer wanting to SPEND MONEY with Verizon.
Wait...it gets better. While I never got the call back to complete the order, I did get a quick call to MY phone from someone asking for the sales agent I was dealing with. Huh?
There are more stories of attempted account management function usage online nightmares per malfunctioning Verizon website but that's another story. I'm amazed the Verizon employees I've dealt with can find their way to work in the morning.
Good luck to other Verizon customers. I hope you don't grow old, die and turn to dust while attempting to do business with Verizon online or via the phone.

Yes I did try the Motorola site with no success with the checkout process after configuring the Moto X. Repeatedly failed to complete checkout due to "account not located" when I used correct ID and password over and over. Verizon sales agent told me this is purposeful as they don't want the sales transacted via the web per customers unaware of plan upgrade costs with new phone and a large volume of customers returning the phones to avoid plan upgrade costs they were unaware of when buying the new phone.
The reason I want to buy online is because it's fifty bucks cheaper than what the store wants. Because I'm supposedly getting a fifty $$ discount per my association with a 3rd party retailer. The sales agents did quote me a price fifty bucks more than what was my checkout price that I couldn't complete. That and the fact it's about 100 times easier to customize the phone yourself than it is to communicate what you want with sales agents. If Verizon doesn't want to allow the web based sale than their sales agents should be far more knowledgeable about the product and options than any of them were per my experience.
I'm a long time business owner. If I made it this difficult for my customers to conduct business with me I'd have been out of business long ago. Here's how it should work. The consumer...me, should be able to configure the product the way I want it just like the websites are designed to allow. Why have the option to allow customers to design the phone on the website and complete sale including shipped to me if you're going to disable the actual checkout? The entire process should be seamless and take 10-15 minutes tops. It's the whole concept of internet sales for customers that don't have time...or just don't want to drive to a store and most likely be one of several customers rather than the only customer sitting at their computer. To sum it up, Verizon like so many consumer product and service companies today suck and don't give a rat's rear about customer satisfaction or customer care. They are not alone by any means.

Installation Nightmare and no help from customer service

I just spent July 2, 3, 5 from 11a-6p and Saturday July 6 from 8-2 waiting for installation of my fios service in my new apartment. When i called them to let them know I was moving they insisted it was available at my new location. When the tech got there at 2 on 7/2, the wiring was not done in the apartment and they needed the help of another type of guy who works for a sub contractor. They called that tech, who said he was coming by the end of the day and he never showed up. This happened again on Wednesday and Thursday. I spent three days of my summer vacation in my house with three kids waiting for someone who had no intention of coming. I called customer service three times and finally got a supervisor on Saturday am who told me they could not tell me if that outside contractor was ever going to show up. They apologized, but thats it. I asked to cancel my service and they were shocked. I had no service anyway. So they transfer me to a relief agent, who was also sympathetic, but told me the chances of the outside contractor showing up were slim and none and that they could schedule me for the end of the following week. That would make it two weeks with no phone/internet/tv but even worse, my vacation was over. I can't even describe how upset I am about losing precious time with my three small children. They finally showed up as I was walking out the door with the three kids to go to the beach and they came walking in. I have not received any kind of help from customer service other than for them to tell me they have no control over their subcontrator. I don't know what to say other than it was a total nightmare. For what I pay for service for the past five years I expected a lot more of them

Ihotka, if you have a problem w/QT's refund process you should post your concerns over @ QuickTime Feedback.

What is the best way to build a career path where I can evolve into an SAP role instead of one that is Customer Service based?

In October 2011, my previous employer converted to SAP, as the rest of the worldwide entities were already using SAP. At that time, I was an Order Coordinator, where my job role was to process all of the Inside/Outside Sales Representatives orders for the US. Because of my keen attention to detail, the speed in which I learn new roles and general IT knowledge, I was asked to be the SAP SuperUser for our Financial Operations team. I quickly began to learn the roles of Order-to-Cash, Customer Master Data, Pricing Conditions, Contracts, some Material Master Data, and even Customer/Material Pricing Audits. I also performed manual customer billing in SAP until the automatic modules were implemented. Knowledge of these roles created a need for me to become a trainer to my team, where the SAP Consultants left off. After only working in SAP for the few months after the conversion started, I evolved out of an Order Coordinator rights of access and was given a not-so-typical role as an "analyst". I had more than a firefighter role in SAP, as my normal log in credentials gave me full rights to all of these modules and even special reporting. Our parent global company realized necessity for my role and followed proper protocol to authorize the access changes to still meet the SOx regulations. Prior to using SAP, I never thought I'd fall in love with it and enjoy my job so much, but it happened! Despite my previous employer's less than perfect data that was copied into SAP, we managed to have an efficient ongoing process to clean it all up. I became more of a liaison between Financial Operations and our IT Dept/SAP Consultants. I "translated" the technical steps that IT/SAP Consultants were trying to teach everyone and trained my Financial Operations team in a way they would understand. I truly enjoyed my job, even at our most difficult moments.
However, after all of the fun I was having while working in SAP and truly gaining a ton of useful experience and knowledge, "life" happened and I had an opportunity to move from Atlanta, GA to southern California. I've searched for months to find a new career here in California with a company that I could continue my learning experiences and become more proficient in SAP, but I'm a little lost. My search to find jobs have only given me possibilities in Customer Service positions or ones that are SAP sales/programming based. I'm floating in limbo and looking for help from the SAP community on where I can go from here to get back into a career path with SAP.
I'm 28 years old and I'm currently finishing my Associate degree in Business Administration. I'm a Microsoft Certified Professional (MCP), certified with the Help-Desk Institute as a Support Center Analyst, and also completed my previous employer's Quality Advocate Certification which focused on Six Sigma and Lean concepts. Prior to leaving the company, I was being considered for a company sponsored training in the Six Sigma Green or Black Belt program. I've recently started working a contract position as a Customer Service Rep, processing orders, but the company will be completing an SAP conversion in May 2013; so only a few months away. The problem I have in this position is that I feel frustrated in learning their current software when their entire team seems to have their own personal ways of doing their job. I prefer to have structure and perform job duties the right way, then building on that to make the job more streamlined. I spoke with my recruiter but he feels I may be a bit premature on feelings about working in this contract position. I may be just feeling a little impatient in having to wait another 3 months to see if the company may even hire me on permanently and what role I would have with SAP, beyond Customer Service Rep. I'm hoping to get some direction from the SAP community on where I might focus my attention in learning SAP. My hope is to find a position working with SAP like the one I enjoyed so much back in GA. I'm even considering options to learn the programming side. I think SAP is a great software package once people understand how it's designed, or can be designed, to work.
Please help!!
I'd be happy to provide my resume to anyone willing to review it and give me some pointers. Any advice would be greatly appreciated!

I appreciate the length and detail of your post. I struggle answering questions from folks who give too little info. It's refreshing to have too much info for a change.
I'll summarize your post and give suggestions:
You have very strong end user experience, almost bordering on support level SD knowledge. You have experience with the way that at least one company implemented SAP SD but don't have many years of experience with different approaches, so you can't pitch yourself as someone who's "been-there, done-that" outside of the SD world and you can't bill yourself as having SD functional knowledge to the extend that you could be a consultant for SAP SD. (See FAQ: Different Career Paths in SAP for descriptions of different traditional SAP career paths.)
You've moved to Southern California, which is chock full of companies using SAP, by the way, and you're having a hard time finding the right job. Your education is probably going to be problematic at this point. Most SAP related jobs require a Bachelor's Degree at a minimum. Definitely keep on going with your degree. I don't know where you're doing your associate's degree, but you might want to look in to Cal State Fullerton, which has an *excellent* SAP focused business degree program. (http://business.fullerton.edu/).
You've found work at a company but had to start over at a lower level of responsibility. Since the job you just landed will be transitioning to SAP in 3 months, you have an opportunity to repeat your previous rise by volunteering to be a super-user again. Alternatively, you could talk to the group within your company and express your desire to help out supporting the system from the back end. Traditionally, companies lose a few folks immediately following an implementation, so there's a good chance that if you make your desires and skills known, that you'll be able to move onto the support team once a position opens up.
All of the above assumes that you want to continue on the functional side of SD. You didn't mention any aptitude or preference for programming. It is certainly easier to get programming jobs than functional jobs (see How did you get your start in SAP?), but it seems like you really enjoyed the functional side of SAP. I do *not* recommend learning an SAP skill for which you have no desire simply to get a job, hoping that you can switch later. Use the skills you have to get the job you really want, doing something that really excites you. It's far to easy to fall into a job simply because it's there and get trapped and burned out.
Hope this helps!
Best regards,
--Tom

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
msvat <[email protected]> wrote:
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"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
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What is the difference between Safari 5.1.7 and 5.1.10? I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)

what is the difference between Safari 5.1.7 and 5.1.10?
I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)

Might be the security fixes > Safari 5.1.10 for Snow Leopard

My i-phone Not charging because Sunken pins and Green Belt3 Power Mac Center said even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number..my question for what are thwy there?

My i-phone 5s is not charging because of Sunken pins where the socket is plugged. According Power Mac Center at Green Belt3 even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number in Singapore!!! ..my question for what are they there? not alt all very friendly and helpful!!

Send an e-mail with all this in it directly to Tim Cook. Seriously. You can send e-mail to him.
You might also try this forum here for more ideas: http://forums.macrumors.com/index.php?

BT Customer Service - What a nightmare!!!

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